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Sanctuary 1 Fire Feature
The end-user must provide a bill of sale, canceled check, or payment record to verify the purchase date and to
establish the warranty period. This Limited Warranty shall be valid and limited to the original purchaser only.
WARNING
Any modification to the product will void the warranty.
This Limited Warranty shall be limited to the repair and/or replacement of parts that have been proven to be
defective under normal use and service. All warranty claims must be made by the OEM/Distributor/Dealer
account on behalf of the end-user. You may contact Technical Support at 800-966-8126.
Our Technical Service Department must confirm all approved defects. If a defect is confirmed and we approve
the claim, we will replace such parts without charge. This warranty gives you specific legal rights, and you may
also have other rights, which vary from state to state.
The manufacturer may request defective products returned with an RMA (Return Merchandise Authorization)
issued by Firegear Outdoors for specific products, which is considered to be the nature of the defect and or
warranty claim. Product to be returned should; be packed so as not to incur damages during transportation.
Firegear is not responsible for damages on returned items. RMA is valid for thirty (30) days from the date
issued. The RMA must be clearly marked on the outside of the package.
Please check with your local building code department or governing agency for proper approvals before
purchasing. Firegear Outdoors is not responsible for any violation of local codes.
Travel, diagnostic cost, service labor to repair the defect on warranty parts to and from the factory will be the
responsibility of the owner. We will not be responsible for labor charges and/or damage incurred in
installation, repair, and replacement. Firegear is not responsible for Issues related to gas or electrical
installation.
The Limited Warranty is voided if not assembled, installed, and operated as intended. This Limited Warranty
does not cover any defects due to accident, abuse, misuse, alteration, misapplication, vandalism, improper
installation or improper maintenance or service, removal from the original location, or re-installation into
another location, or failure to perform normal and routine maintenance.
Damage due to severe weather conditions such as hail, hurricanes, earthquakes, tornadoes, discoloration due
to overheating, exposure to chemicals (including chlorine and salt), either directly or in the atmosphere, or
very high humidity, is not covered by this Limited Warranty. Costal, humid and/or salt environments are
subject to manufacturer review. All out-of-box claims must be made within 30 days of purchase and must be
made prior to installation. Any product installed damaged will be considered damaged during installation and
not covered under warranty.
There are no other express warranties except as set forth herein. For consumer applications, any applicable
implied warranties of merchantability and fitness are limited induration to the period of coverage of this
Limited Warranty. Some states do not allow limitation on how long an implied warranty lasts, so this limitation
may not apply to you.
For Commercial Applications, the liability of Firegear Outdoors is limited to the express terms of this warranty.
We expressly disclaim any and all implied warranties, including any warranties of fitness for a particular
purpose or merchantability.
