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REV. A Page 21
Sanctuary 1 Fire Feature
TMSI TROUBLE SHOOTING
Symptom
Remedy
Fire pit won’t light
1. Bleed gas line.
3. Ensure all gas supply lines are turned ON.
4. Ensure there is not too much media overtop of burner; it can inhibit gas from flowing.
Low Flame
1. Ensure the base media is at least 1-inch in diameter and top media is no more than 1-inch over
top of burner.
2. Ensure all shut-off valves and valve is fully open.
3. Check for spider webs inside burner orifice.
Water in my fire pit
1. Excess dust/sand material from media may be blocking the weep holes to relieve water.
Remove all media and unplug weep holes. Clean or install new media free of dust and dirt.
2. Ensure fire pit enclosure has proper drainage for water and proper ventilation to dry out.
3. Recommend to purchase a cover/lid to keep excessive water out of the fire pit.
Whistling Noises
1. STOP - TURN OFF GAS SUPPLY: Check for loose fittings and gas leaks.
2. Check media to ensure it is not too tightly packed around the burner tube.
3. Ensure a non-whistling flex connector is being used.
Fire pit won’t stay lit
1. Check alignment, ensure of thermocouple is over notch of rainshield.
2. Ensure thermocouple is not screwed too tight into gas valve. It should be finger tight plus a
quarter turn with a wrench.
3. Ensure thermocouple is clean and free of any debris. Excessive soot can be an issue.
MT TROUBLE SHOOTING
Symptom
Remedy
Fire pit won’t light
1. Bleed gas line.
2. Ensure all gas supply lines are turned ON.
3. Ensure there is not too much media overtop of burner; it can inhibit gas from flowing.
4. Check gas pressure.
Low flame
1. Ensure the base media is at least 1 to 2-inches in diameter and top media is no more than
1-inch over top of burner.
2. Ensure all shut-off valves and key valve is fully open. See page 9; Fig 7.
3. Check for spider webs inside the main burner orifice.
4. Check gas pressure.
Water in my fire pit
1. Excess dust/sand material from media may be blocking the weep holes to relieve water.
Remove all media and unplug weep holes. Clean or install new media free of dust and dirt.
2. Ensure fire pit enclosure has proper drainage for water and proper ventilation to dry out.
3. Recommend to purchase a cover/lid to keep excessive water out of the fire pit.
Whistling Noises
1. Check media to ensure it is not too tightly packed around the burner tube.
2. Ensure a non-whistling flex connector is being used.