C
C-8
Troubleshooting
Unexpected printing results
If this happens
This is the problem
A cover page is not printed
when you reprint a saved
raster job.
The cover page identifies the originator of the job and the
time the job was sent. Time stamp and user information on
the cover page of a reprinted job are not meaningful.
The job settings are not
carried out as you expected.
If the user printed from Mac OS, there may be two
conflicting print settings. You can check the job properties by
double-clicking the job. for a table of job properties and
conflicting properties, see the
. Notify users of
these conflicts so they can avoid them in the future.
If you expected the settings you see in the Properties window,
be aware that the Copies field does not currently reflect user
settings, and that Page Range and Scale percent are All and
100%, respectively, unless they were changed after being sent
for printing.
The job does not print.
Some printing errors may be displayed in the Print status bar.
When the job is in the Printed queue, jobs that had a
PostScript error are displayed in a light red job row. Double-
click anywhere in the row to see the error message.
There are font errors.
If user-specified fonts that are not resident on the Fiery are
not printing correctly in PostScript files that are downloaded
by users, request that they embed the fonts in the PostScript
file or print directly from their application. When users print
from their applications, if special fonts are not downloaded
automatically, they should be downloaded directly to the
Fiery with Fiery Downloader. This can be done by the user or
by the operator, provided the Direct connection is enabled.
For information about Fiery Downloader, see the
