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C
C-1
Troubleshooting
This section lists error messages you might see, and provides some troubleshooting
guidelines should a problem arise with the Fiery or Command WorkStation. If you are
unable to resolve a problem after referring to this chapter, contact your authorized
service/support center.
Error messages
Error messages can result from problems with the print job, the Fiery, Command
WorkStation, or the copier/printer. Some of the most common error conditions are
included here.
An error message for the Fiery sometimes remains displayed on Command
WorkStation even after you resolve the error. There may be a brief delay while the Fiery
communicates the resolution of the error to Command WorkStation. Printing will
resume and the Command WorkStation display will be updated after a short delay.
When an error interferes with printing, you will see a message at Command
WorkStation. The status bar that displays the message indicates the process in which
the error occurred. The following table presents Fiery messages in alphabetical order,
with the appropriate corrective action for each one. You can cancel the pending print
job while you attend to the error condition. A few normal status messages are included
in this list in case they cause concern.
Fiery message
Corrective action/additional information
ADF Alarm
There is an alarm in the DF unit. Follow the on-screen
instructions on the
Fiery
Control Panel and select Resume or
Cancel. The Fiery either resumes or cancels scanning.
ADF Error
The DF unit is down or there is a fatal error in the DF unit. Follow
the on-screen instructions on the Fiery Control Panel and select
Resume or Cancel. The Fiery either resumes or cancels scanning.
ADF Jam
There is a paper jam in the DF unit during scanning. Follow the
on-screen instructions on the Fiery Control Panel to clear the jam
and select Resume or Cancel. The Fiery either resumes or cancels
scanning.
Appendix C:
Troubleshooting