QuickServer Start-up Guide
Page 19 of 30
Confirm that the network cabling is correct.
Confirm that the computer network card is operational and correctly configured.
Confirm that there is an Ethernet adapter installed in the PC’s Device Manager List, and that it is configured to
run the TCP/IP protocol.
Check that the IP netmask of the PC matches the QuickServer. The Default IP Address of the QuickServer is
192.168.2.X, Subnet Mask is 255.255.255.0.
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Go to Start|Run
Type in “ipconfig”
The account settings should be displayed.
Ensure that the IP address is 102.168.2.X and the netmask 255.255.255.0
Ensure that the PC and QuickServer are on the same IP Network, or assign a Static IP Address to the PC on the
192.168.2.0 network.
If using Windows XP or later, ensure that the firewall is disabled.
Ensure that all other Ethernet cards active on the PC, especially wireless adapters are disabled.
Refer to the FieldServer Troubleshooting Guide which can be found at www.fieldserver.com/QS_Support/ for
further information
Before contacting Technical support to report an issue, go to Start|Programs|FieldServer utilities|Tools and run
the FST_Diag program. Take a log (See ENote0058 in the folder called Library on the USB Flash Drive). Send this
log together with a detailed description of the problem to [email protected] for evaluation.
Note that while all necessary documentation is shipped with the FieldServer on the USB flash drive, these
documents are constantly being updated.
www.fieldserver.com/QS_Support/
Newer versions may be available on the web at
Please Note that RFC standards allocate the IP address range of 192.0.0.0 through to 223.255.255.255 to be used
in Class-C subnetting (i.e.: Subnets listed as 255.255.255.xxx, where xxx can vary based on filtering required).
Consequently, the IP stack for this product will not allow any IP addresses in this range to be allocated a subnet
that does not fall within the Class C range.
Appendix B.3. Notes Regarding Subnets and Subnet Masks
Appendix B.2. Technical support
Appendix B.1. Communicating with the QuickServer over the Network
Appendix B Troubleshooting Tips
ProSoft Technology, Inc. is a provider of FieldServer QuickServers. For Technical Support call
+1 661.716.5100
