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remote access

19: REMOTE ACCESS

Remote Access allows you to connect and manage your control panel 
and devices from a remote area outside your home. The gateway must be 
connected to the Internet and powered on.

19.1: ENABLING REMOTE ACCESS

Remote access is enabled by default.

To enable/disable remote access:

1.  Open the Configuration interface.
2.  Go to   

>

 Access 

>

 Remote Access.

3.  Enable/disable Remote Access toggle.

19.2: SUPPORT ACCESS

You should enable Support Access when you have an issue that you 
cannot resolve on your own. By granting access to your gateway, the 
support team may be able to find problems faster.

19.3: ENABLING SUPPORT ACCESS

To enable support access:
1.  Open the Configuration interface.
2.  Go to   

>

 Access 

>

 Remote Access.

3.  Enable Support Access toggle.

20: TIME AND UNITS

The gateway gives you possibility to set the time, time zone, units and 
even separators!

20.1: SETTINGS

1.  Open the Configuration interface.
2.  Go to   

>

 General.

3.  Open the Time & Units tab.

Now you can change settings, such as:
Date and time

•  Time zone,
•  Date and time (you can get it from the NTP server or set manually),

Summary of Contents for HC3L-001

Page 1: ...v1 2 Instructions and warnings for installation and use O P E R A T I N G M A N U A L EN ...

Page 2: ...e devices 14 8 Managing Provisioning List 15 8 1 Adding devices to Provisioning List 15 8 2 Editing devices in Provisioning List 15 8 3 Removing devices from Provisioning List 15 9 Managing devices 16 9 1 Controlling and checking state of devices 16 9 2 Configuring devices 16 9 3 Viewing events history 16 9 4 Performing actions on devices with specific command classes 17 10 Z Wave Associations 20 ...

Page 3: ...Theoretical power consumption 29 16 Configuration 30 16 1 Network settings 30 16 2 Wi Fi connection 30 16 3 Secure connection 31 17 Rooms and sections 32 17 1 Sections 32 17 2 Rooms 33 18 Users and access 34 18 1 User roles 34 18 2 Adding users 34 18 3 Giving permissions to user 34 18 4 Managing user s mobile devices 34 18 5 Setting PIN for the user 35 18 6 Setting local password for the user 35 1...

Page 4: ... Changing triggering mode manual auto 41 22 12 Changing other settings 41 22 13 Running scenes 42 23 Variables 42 24 Climate schedules 42 24 1 Creating Thermostats 42 24 2 Adding zones 43 24 3 Zone modes 43 24 4 Configuring zone schedule 43 24 5 Editing zone name and devices 44 24 6 Garden care 44 24 7 Creating sprinklers 44 24 8 Editing sprinklers 45 24 9 Adding and configuring watering schedules...

Page 5: ...s 51 30 System report 52 30 1 The report includes information about 52 30 2 To generate system report 52 31 Backups 53 31 1 Creating cloud backups 53 31 2 Creating local backups 53 31 3 Downloading local backup file 53 31 4 Restoring backups 54 31 5 Restoring backup from the list 54 31 6 Restoring local backup from file 54 32 Diagnostics 54 32 1 There are 4 tabs 54 33 Voice Assistants 55 33 1 Goog...

Page 6: ...6 34 8 Savings tab 59 34 9 Ecology tab 60 34 10 Scenes 60 35 Specifications 61 35 1 Technical data 61 35 2 Radio Communication 61 36 Product disposal 61 37 Declaration of conformity 62 ...

Page 7: ...7 ABOUT THE MANUAL This manual describes the initial installation of the smart home gateway Described are the most important functionalities and capabilities ...

Page 8: ...8 ...

Page 9: ...Do not attempt to disassemble repair or modify this product yourself Any repair should be performed only by an authorized service This product is designed for indoor use only Do not use outside Do not expose this product to moisture water or other liquids Never place any water carrying vessels near the product Do not use the product outside of the recommended temperature and humidity ranges Keep t...

Page 10: ...art home system Capable of controlling compatible devices using the following radio standards Z WaveTM 700 series Wi Fi 2 4 GHz 802 11 b g n Allows to add up to 40 Z Wave devices recommended 1 IP camera 40 scenes 10 Quick Apps 5 plugins No Internet cable required works on Wi Fi Modern interface designed for ease of use Enhanced and convenient scene editor Support for more advanced apps and drivers...

Page 11: ...e Internet Pulsing red start up to Recovery mode 4 BUTTONS R Reboot Hold for 5s restart D Recovery Hold during start up put in Recovery mode Hold for 10s then click when the indicator is blinking switch between Dynamic and Static IP yellow blinking set IP to Dynamic green blinking set IP to Static Hold for 20s then click when the indicator is blinking red reset network settings ...

Page 12: ...ter to Wi Fi network created by the gateway You will find Wi Fi SSID name and password on the bottom of the device 2 Go to authentication website 3 Choose your language 4 You are automatically logged in with your default credentials Login admin Password admin 5 Configure the gateway by following steps in the Configuration Interface Remember connect the gateway to your home Wi Fi network after fini...

Page 13: ...of the DSK and click Send 9 The device will be added within few minutes 6 2 ADDING USING SMARTSTART ATTENTION SmartStart is only available for Z Wave 3 0 engine gateways SmartStart enabled devices can be added into a Z Wave network by entering the Z Wave DSK Code present on the product The devices will be automatically added to the Z Wave network using secure connection encrypted with Z Wave S2 se...

Page 14: ...OVING Z WAVE DEVICES IF ADDED 1 Open the Configuration interface 2 Go to Devices 3 Click next to the device you want to remove from the system 4 Set learning mode duration and click Continue 5 Follow instructions of the device 7 3 FORCE REMOVING Z WAVE DEVICES 1 Open the Configuration interface 2 Go to Devices 3 Click next to the device you want to remove from the system 4 Set learning mode durati...

Page 15: ...ted S2 Access Control S0 6 If the device should not be automatically included when powered but only after the classic inclusion check the Only S2 classic inclusion setting 7 Click Add 8 2 EDITING DEVICES IN PROVISIONING LIST 1 Open the Configuration Interface 2 Go to Z Wave SmartStart 3 Click next to the device you want to edit 4 You can change the Security levels 5 Save 8 3 REMOVING DEVICES FROM ...

Page 16: ...battery level if battery powered 4 Click the device to expand it you will see a few tabs General basic device information like firmware version Node ID Endpoint ID type and all nodes of this device Advanced more advanced information like Z Wave type and version type and unit for meters Device configuration rediscovering device configuration Associations configuration of Z Wave associations Notific...

Page 17: ...hem Click ADD ACTION create new scene that will be activated when received the specific Scene ID and key attribute Color Switch In the Dashboard click on device tile then on the displayed sidebar you will see the last known state and you will be able to Click ON turn ON the light Click OFF turn OFF the light Change Brightness slider position set new brightness Click start increasing brightness Cli...

Page 18: ...ick ON set 0xFF Click OFF set 0x00 Change slider position set new level Click start level change up Click start level change down Click stop level change Notification In the History Panel you will see all the received Notification Reports with information about the type of the notification and event state Sound Switch In the Dashboard click on device tile then on the displayed sidebar you will see...

Page 19: ...isplayed sidebar you will see the last known state and you will be able to Change value in temperature field set new Setpoint value Battery In the Device Settings Devices you will see battery icon with last known battery level in the column Power next to the device with Battery CC Association Multi Channel Association See Z Wave Associations on page 20 Firmware Update See Updating firmware of Z Wa...

Page 20: ... to associate to expand it 4 Go to Associations tab 5 Select the source EndPoint and Association Group refer to manual of the device for more information 6 Select the target device you want to associate with 7 Click to set the association 8 If the device is battery powered wake it up manually or wait for next automatic wake up 10 2 DELETING ASSOCIATIONS 1 Open the Configuration Interface 2 Go to D...

Page 21: ...are added to it 1 Start adding removing procedure on the primary controller according to its manual 2 Go to Z Wave 3 Under Start Learn Mode click Start 4 If you are prompted for the PIN you will find it on the bottom of the gateway and on the box 12 2 COPYING NETWORK INFORMATION BETWEEN CONTROLLERS Copying network information Replication is the process of updating network information from a primar...

Page 22: ...ill have the same network information 12 3 DSK AND PIN In case you need full DSK code of the gateway you will find it on the label under the device If no Z Wave devices are added to the gateway or the gateway is a secondary controller not SIS you can also find the full DSK in the interface 1 Open the Configuration Interface 2 Go to Z Wave 3 Under Start Learn Mode click Start 4 Click in the left si...

Page 23: ...lick Save when you finish 8 If the device is battery powered wake it up manually or wait for next automatic wake up If the device changes configuration you will be asked to refresh the screen 13 2 COPYING PARAMETERS FROM OTHER DEVICE 1 Configuration of the device can be copied from another device with the same parameters list 2 Open the Configuration interface 3 Go to Devices 4 Click the device yo...

Page 24: ...nked Device which can act as the given Thermostat How does the linked device work When you choose the main device for the thermostat it means that the actions of the switches selected in the Linked Device will depend on the readings from the main device Depending on the selected devices different operating modes will be available If you select a device Switch Wall Plug as a heating device only the...

Page 25: ... the Advanced tab 8 Enter data for your camera 9 Click Save 14 3 QUICK APPS The concept of Quick Apps is an evolution of plugins and virtual devices found in previous gateways It is possible to use Quick Apps to prepare integrations with the devices which are not Z Wave but offer some API which can be implemented in our Quick App Advantages of the new Quick Apps approach easier development simple ...

Page 26: ...o the source code to other users The interface allows the Quick App to be encrypted in two ways Encrypted your file will be downloaded as Encrypted no one will be able to see or edit it Encrypted and restricted for specific serial numbers your file will be downloaded as Encrypted and restricted for specific serial numbers no one will be able to see or edit it In addition the file will only be able...

Page 27: ...al for the notification Once will be done once when the event occurs Once per minute at the full minute Once per hour at the full hour Once per day every day at 12 00 Once per week Monday at 12 00 3 Choose the channel of communication E mail Push 4 That s all You will now be informed every selected time interval the device will be in one of the states you chose 15 SETTINGS 15 1 CHANGING NAME 1 Ope...

Page 28: ...ose one of the categories Lights Blinds Ambience Climate Gates Safety Security Multimedia Remotes Other 15 4 CHANGING ICON 1 Open the Configuration interface 2 Go to Devices 3 Click next to the device 4 Choose one of the default icons or add new one 15 5 ADDING AN ICON 1 Open the Configuration interface 2 Go to Devices 3 Click next to the device 4 Click ADD ICON Size of the icon must be 128px 128p...

Page 29: ...tical power consumption Whenever the device is turned on the meter will assume that it consumes power set by the user in Watts 1 Open the Configuration interface 2 Go to Devices 3 Expand the device you want set the theoretical power for 4 Open the Advanced tab 5 Enabled the Theoretical power consumption and set the power 6 Save ...

Page 30: ...he Configuration interface 2 Go to Network Wi Fi connection 3 Enable Wi Fi 4 Click Search Connect to Network If your network is on the list Select the network from the list and click Next Enter password if needed If your network is not on the list Select Different Hidden and click Next Enter the network name SSID and security deta 5 Click Connect How to set static IP Address Setting static IP addr...

Page 31: ...sing button on the cover 1 Hold the D button for 20 seconds 2 Click when the indicator is blinking red Using Recovery Interface 1 Open the Recovery Interface 2 In Network Settings section click Reset 16 3 SECURE CONNECTION The gateway can use HTTP and HTTPS protocols for communication Use HTTPS to ensure security by encrypting communication To set connection type 1 Open the Configuration interface...

Page 32: ... Add Remove Snap In 4 Add Certificate Snap in Certificates Select Computer account Next Next OK 5 Now go to Certificates Trusted Root Certification Authorities and right click on Certificates 6 Import the certificate 7 Find the certificate downloaded from the gateway 8 Import it 9 Done 10 Your connection with the gateway is now secure 17 ROOMS AND SECTIONS Rooms and sections are used to organize d...

Page 33: ... the room Section section of the house the new room will be assigned to Icon icon that will represent the room 5 Save Editing rooms 1 Open the Configuration interface 2 Go to Rooms 3 Click in the top right corner of the room icon 4 Click Edit 5 Edit room information Category categories are used for filtering rooms by type Name name of the room Section section of the house the new room will be assi...

Page 34: ...Open the Configuration interface 2 Go to Access Users 3 Click Add user 4 Enter Name and E mail we recommend using ID of added user and click Next 5 Message with local password for the new account will be sent to entered e mail address 18 3 GIVING PERMISSIONS TO USER For a new user to be able to use the gateway admin must give it appropriate privileges 1 Open the Configuration interface 2 Go to Acc...

Page 35: ...ect Ask for PIN when arming check box to increase safety and prevent unintentional arming 18 6 SETTING LOCAL PASSWORD FOR THE USER 1 Open the Configuration interface 2 Go to Access Users 3 Click the next to the user 4 Enter new local password 5 Click Save 18 7 TRANSFERRING ADMIN PRIVILEGES 1 Open the Configuration interface 2 Go to Access Users 3 Choose the non admin user to transfer the rights 4 ...

Page 36: ...d enable Support Access when you have an issue that you cannot resolve on your own By granting access to your gateway the support team may be able to find problems faster 19 3 ENABLING SUPPORT ACCESS To enable support access 1 Open the Configuration interface 2 Go to Access Remote Access 3 Enable Support Access toggle 20 TIME AND UNITS The gateway gives you possibility to set the time time zone un...

Page 37: ...on purposes Once you set your home and or work location you can trigger certain scenes via entering or leaving the zone 20 3 HOME LOCATION 1 Go to General Location tab 2 Drag the map so that you see your home address 3 Click the location of your home to update the pin 4 Set the radius accordingly to your house and property size e g 100m 5 Save 20 4 ANOTHER LOCATION 1 Go to General Location tab 2 C...

Page 38: ...egrate multiple devices included in your system and may be activated by weather conditions a series of intuitive timers or various sensor module states There are three types of scenes to create in the interface Block Scenes are easy to build Using number of available customizable blocks complex scenes can be visually created It is not possible to implement all functionalities of the System with Bl...

Page 39: ...starts it if set to No scene can t be activated again if it is already running Category categories are used for filtering scenes by type Icon icon that will represent the scene 6 Save 22 3 EDITING SCENES 1 Open the Configuration interface 2 Go to Scenes 3 Click to edit the scene 4 Edit scene 5 Save 22 4 DELETING SCENES 1 Open the Configuration interface 2 Go to Scenes 3 Click the to delete the sce...

Page 40: ...ble during adding a scene Adding a Scenario 1 Open the Configuration interface 2 Go to Scenes 3 Click Add scene 4 Click Scenario 5 Select the Morning Scenario or the Evening Scenario 6 Configure the actions to be performed 7 The list of available Scenarios will be available on the Scenarios tab 22 8 FAVOURITE ROLLER SHUTTER POSITIONS During scenario creation you can use your favourite roller shutt...

Page 41: ...es runs automatically when triggers and conditions are met in manual mode the scene can be triggered only manually by the user 1 Open the Configuration interface 2 Go to Scenes 3 Click toggle to change triggering mode 22 12 CHANGING OTHER SETTINGS 1 Open the Configuration interface 2 Go to Scenes 3 Click to expand the scene 4 Edit scene settings Allow to restart a running scene if set to Yes every...

Page 42: ...scenes Enumerated variable The Enumerated variable has set values that you configure when you create the variable The variable can then only be set to one of these present values It is useful having defined values such as Night Day Home Away etc 1 Open the Configuration interface 2 Go to General Variables 3 Click Add Variable 4 Choose Standard or Enumerated variable 5 Enter the Name and Value Valu...

Page 43: ... zone 24 3 ZONE MODES Schedule zone works according to the set schedule Manual constant temperature is set for a specified time duration Vacation constant temperature is set until disabled 24 4 CONFIGURING ZONE SCHEDULE 1 Open the Configuration interface 2 Go to Climate 3 Click to expand the zone 4 Select operating mode Heating devices increase the temperature to reach the temperature setpoint Coo...

Page 44: ... devices in the zone 5 Save 24 6 GARDEN CARE Watering schedules allow for automatic control of your sprinklers You need to create sprinklers first in order to configure watering schedules 24 7 CREATING SPRINKLERS 1 Open the Configuration interface 2 Go to Devices 3 Click 4 Choose Other Device 5 Choose Sprinklers 6 Fill in new sprinkler settings Enter the name Choose a room Choose watering devices ...

Page 45: ...r 7 Click Save 24 10 ADDING WATERING SEQUENCES TO A SCHEDULE 1 Click to expand the schedule 2 Click ADD SEQUENCE to add new sequence to the schedule 3 Choose devices to use in this sequence 4 Click next to the sequence to configure it 5 Set order of the sprinklers and modify duration if needed 6 Repeat steps 2 5 to add and configure more sequences 7 Click Save 25 PROFILES Profiles are sets of stat...

Page 46: ...nd zones should work in each profile 25 3 EDITING PROFILE NAME AND ICON 1 Open the Configuration interface 2 Go to Profiles 3 Next to profile name click 4 Click Edit 5 Change name or click new icon 6 Save 25 4 DELETING PROFILES 1 Open the Configuration interface 2 Go to Profiles 3 Next to profile name click 4 Click Delete 5 Confirm 25 5 ACTVATING PROFILES MANUALLY 1 Open the Configuration Interfac...

Page 47: ...med zone will trigger an alarm The system will inform you about an alarm you can also activates scenes when alarm triggers Blue icon indicates the occurrence of an alarm When alarm occurs icon becomes red and clickable Clicking red icon will direct you to Settings Alarm so that you can see in which zone the alarm occurred ...

Page 48: ...ng button on the cover 1 Unplug the power supply from the gateway 2 Press and hold the D button 3 Plug the power supply into the gateway 4 Release the D button when the indicator starts pulsing red 5 When the indicator turns green open the Recovery Interface in your Internet browser as you would normally open the Configuration Interface Using Configuration Interface 1 Open the Configuration Interf...

Page 49: ...se if you want to restore Latest version or use Local file 4 Confirm 27 4 RESETTING NETWORK SETTINGS In some cases problems with the gateway may be caused by changes in the network configuration of the environment in which the gateway is located If you do not want to restore the entire system to factory settings try resetting the network settings first as this may solve your problems with the gate...

Page 50: ...ll be deleted users devices scenes etc If the gateway is set as Z Wave secondary controller use this procedure only when the primary controller is missing or otherwise inoperable 1 Open the Configuration Interface 2 In the top right corner click user name 3 Choose Recovery Mode from the menu 4 Confirm 5 Wait for the system to reboot the LED indicator will be pulsing red 6 When the LED indicator tu...

Page 51: ...ess 29 1 UPDATING FIRMWARE OF GATEWAY 1 Open the Configuration Interface 2 Go to Update Gateway 3 Click Download Update for the respective update 4 Wait for the update to be downloaded 5 Determine whether you want to do the cloud backup local backup or no backups before the update 6 Accept Terms Privacy Policy 7 Click Install Update 8 Click Update to confirm the update 29 2 UPDATING FIRMWARE OF Z ...

Page 52: ...ple for finding devices needing battery replacement or creating scenes 30 1 THE REPORT INCLUDES INFORMATION ABOUT network configuration rooms devices scenes users alarm zones climate zones garden schedules profiles general settings variables and events backups 30 2 TO GENERATE SYSTEM REPORT 1 Open the Configuration interface 2 Go to General 3 Click Generate next to Generate system report 4 A new w...

Page 53: ...ckup Cloud Backup 3 Click Create backup 4 Enter a description for the new backup 5 Confirm 6 Wait for the process to end interface will be unavailable while creating the backup 7 The backup will be added to your cloud backups 31 2 CREATING LOCAL BACKUPS 1 Open the Configuration Interface 2 Go to Backup Local Backup 3 Click Create backup 4 Enter a description for the new backup 5 Confirm 6 Wait for...

Page 54: ... to end interface will be unavailable while restoring backup 31 6 RESTORING LOCAL BACKUP FROM FILE 1 Open the Configuration Interface 2 Go to Backup Local Backup 3 Click Upload backup 4 Select backup file on your computer 5 Backup will be added to your list 6 If you want to restore the backup click Restore next to it 32 DIAGNOSTICS Diagnostics screen presents technical data about actual use of par...

Page 55: ...hat is primarily available on mobile as an app and on smart home devices like Google Nest Audio Google Nest Mini Google Nest Hub and similar Smart Home Home control for smart home devices with Google Assistant like Google Home is available in the following languages English U S U K Canada Australia German Germany French France Canada Italian Spanish Spain Mexico Portuguese Brazil Polish only on mo...

Page 56: ...tches or any other remotes just talk to Alexa Amazon Alexa is Amazon s voice service that responds to questions and commands Alexa can give you the latest news tell you the current weather forecast play music control connected home products and much more Regional accessibility and supported languages English US UK Canada India French France Canada German Germany Italian Italy Portuguese Brasil Spa...

Page 57: ...vailable to the system administrator To access the configuration Go to Energy Panel settings 34 2 BILLING PERIOD Possibility to choose the interval and the start date of the billing period one month two months quarter six months year Editing a billing period only affects the current period previous billing periods will not be modified You can also enter your fixed costs 34 3 TARIFF Possibility to ...

Page 58: ...installation of the energy producing installation Determination of additional costs related to maintenance and servicing 34 5 HISTORY Possibility of deleting data history from individual devices in the system To delete the history select the devices and dates 34 6 METERS CONFIGURATION Choose how to measure energy consumption Whole consumption the total energy consumption production will be calcula...

Page 59: ...ted to the energy balance according to the selected time period Default values are Daily balance Data series of the current day and the two preceding days 4 The devices that consume the most energy Here you can find a list of the 3 devices that consume the most energy in a given period of time 5 Detailed consumption data Here you will find a graph specifying the consumption data for each section r...

Page 60: ...eduction based on electricity produced 2 Your achievements and their impact on the environment A chart showing the rate of tree planting over a period of time It starts with the day of electricity production 3 The CO2 reduction chart illustrates the reduction of CO2 over a selected period of time It starts with the day of electricity production 34 10 SCENES Creating scenes with the Energy Panel al...

Page 61: ...performed by qualified personnel This product is made of various types of material some of which can be recycled while others must be scrapped Seek information on the recycling and disposal systems envisaged by the local regulations in your area for this product category Caution some parts of the product may contain pollutant or hazardous substances which if disposed of into the environment may ca...

Page 62: ...o the applicable collection point for the recycling of waste electrical and electronic equipment Declaration of conformity Hereby manufacturer declares that the device is in compliance with the essential requirements and other relevant provisions of Directives 2014 53 EU 2011 65 EU and 2015 863 The full text of the EU declaration of conformity is available at the manufacturer internet address ...

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