10
Guarantee terms and conditions
1. FIBAR GROUP S.A. with its registered office in Poznan,
ul. Lotnicza 1, 60-421 Poznań, entered into the Register of
Entrepreneurs of the National Court Register maintained
by the District Court for Poznań-Nowe Miasto and Wilda
in Poznań, VIII Commercial Division of the National Court
Register (KRS) under number: 553265, NIP 7811858097,
REGON: 301595664, share capital PLN 1,182,100 paid in
full, other contact information is available at: www.fibaro.
com (hereinafter “the Manufacturer”) guarantees that the
device sold (hereinafter: “the Device” is free from material
and manufacturing defects.
2. The Manufacturer shall be responsible for malfunction-
ing of the Device resulting from physical defects inherent
in the Device that cause its operation to be incompatible
with the specifications within the period of:
- 24 months from the date of purchase by the consumer,
- 12 months from the date of purchase by a business cus-
tomer (the consumer and business customer are further
collectively referred to as “Customer”).
3. The Manufacturer shall remove any defects revealed
during the guarantee period, free of charge, by repairing
or replacing (at the sole discretion of the Manufacturer)
the defective components of the Device with new or re-
generated components. The manufacturer reserves the
right to replace the entire Device with a new or regen-
erated device. The Manufacturer shall not refund money
paid for the device.
4. Under special circumstances, the Manufacturer may
replace the Device with a different device most similar in
technical characteristics.
5. Only the holder of a valid guaranty document shall be
entitled to make claims under guarantee.
6. Before making a complaint, the Manufacturer recom-
mends using the telephone or online support available at
https://www.fibaro.com/support/.
7. In order to make a complaint, the Customer should
contact the Manufacturer via the email address given at
https://www.fibaro.com/support/.
8. After the complaint has been properly filed, the Cus-
tomer will receive contact details for the Authorized
Guarantee Service (“AGS”). The customer should contact
and deliver the Device to AGS. Upon receipt of the Device,
the manufacturer shall inform the Customer of the return
merchandise authorization number (RMA).
9. Defects shall be removed within 30 days from the date
of delivering the Device to AGS. The guarantee period
shall be extended by the time in which the Device was
kept by AGS.
10. The faulty device shall be provided by the Customer
with complete standard equipment and documents
proving its purchase.
11. The cost of transporting the Device in the territory
of the Republic of Poland shall be covered by the Man-
ufacturer. The costs of the Device transport from other
countries shall be covered by the Customer. For unjusti-
fied complaints, AGS may charge the Customer with costs
related to the case.
12. AGS shall not accept a complaint claim when:
- the Device was misused or the manual was not ob-
served,
- the Device was provided by the Customer incomplete,
without accessories or nameplate,
- it was determined that the fault was caused by other
reasons than a material or manufacturing defect of the
Device
- the guarantee document is not valid or there is no proof
of purchase,
13. The guarantee shall not cover:
- mechanical damages (cracks, fractures, cuts, abrasions,
physical deformations caused by impact, falling or drop-
ping the device or other object, improper use or not ob-
serving the operating manual);
- damages resulting from external causes, e.g.: flood,
storm, fire, lightning, natural disasters, earthquakes, war,
civil disturbance, force majeure, unforeseen accidents,
theft, water damage, liquid leakage, battery spill, weather
conditions, sunlight, sand, moisture, high or low temper-
ature, air pollution;
- damages caused by malfunctioning software, attack of
a computer virus, or by failure to update the software as
recommended by the Manufacturer;
- damages resulting from: surges in the power and/or
telecommunication network, improper connection to the
grid in a manner inconsistent with the operating manual,
or from connecting other devices not recommended by
the Manufacturer.
- damages caused by operating or storing the device in
extremely adverse conditions, i.e. high humidity, dust, too
low (freezing) or too high ambient temperature. Detailed
permissible conditions for operating the Device are de-
fined in the operating manual;
- damages caused by using accessories not recommend-
ed by the Manufacturer
- damages caused by faulty electrical installation of the
Customer, including the use of incorrect fuses;
- damages caused by Customer’s failure to provide main-
tenance and servicing activities defined in the operating
manual;
- damages resulting from the use of spurious spare parts
or accessories improper for given model, repairing and
introducing alterations by unauthorized persons;
- defects caused by operating faulty Device or accesso-
ries.
14. The guarantee shall not cover natural wear and tear
of the Device and its components listed in the operating
manual and in technical documentation as such elements
have a defined operational life.
15. The Device Guarantee shall not exclude, limit or sus-
pend the Customer’s warranty rights.
16. The Manufacturer shall not be liable for damages to
property caused by defective device. The Guarantor shall
not be liable for indirect, incidental, special, consequen-
tial or punitive damages, or for any damages, including,
inter alia, loss of profits, savings, data, loss of benefits,
claims by third parties and any other damages arising
from or related to the use of the Device.
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