Farallon Netopia 412 User Manual Download | Manualshive

Page: 109 / 162

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Troubleshooting

7-9

Caution!

If the firmware download is interrupted or does not seem to
complete properly,

do not reset or disconnect the ISDN modem, as

this may damage the memor y chip inside the ISDN modem. If the
serial cable is disconnected or your computer crashes, reconnect
the cable or restar t the computer and tr y to download the firmware
again.

Using DOS

When you download the firmware from DOS, make sure you per form
the download directly from DOS, not from a DOS shell prompt inside
Windows.

3.

Change to the director y that contains the Netopia software you
copied from the Netopia ISDN Modem Configuration Software
for DOS and Windows disk. For information about copying the
Netopia software,

see the “Configuration using DOS” section

on page 4-23.

4.

At the system prompt, type:

install

and press Enter.

5.

Use the Up Arrow and Down Arrow keys to choose the Firmware
Upgrade command from the Main Menu. Press Enter.

The program displays the Farallon Netopia Binar y files in the
current director y.

6.

If necessar y, use the Up Arrow and Down Arrow keys to select
the binar y file that contains the latest firmware. Press Enter. A
message box appears.

7.

Press the F10 function key to continue the upgrade.

The download takes several minutes. When the download is
complete, select Exit.

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Summary of Contents for Netopia 412

Page 1: ...Netopia ISDN Modem User s Guide Model 612 for PC Computers Model 412 for Macintosh Computers F on arall Farallon Communications Inc ...

Page 2: ...ranslation to another language or format Farallon Communications Inc 2470 Mariner Square Loop Alameda CA 94501 1010 U S A Trademarks Netopia Farallon and the Farallon logo design are trademarks of Farallon Communications Inc All other product names are the trademarks of their respective owners Credits Portions of this user s guide were written by Igal Dahari Levy and Robert Remillard Portions of t...

Page 3: ...ISDN 2 2 ISDN and the Netopia ISDN Modem 2 2 Terms used in this user s guide 2 5 SPID formats 2 6 Preparing for an ISDN line 2 7 Find an ISDN service provider 2 7 Decide on a type of ISDN line 2 8 Choose a phone line 2 8 Use your ISDN worksheet 2 8 Ordering your ISDN line 2 9 Contacting the telephone company 2 10 General ISDN line configuration 2 14 Chapter 3 Installing the Netopia ISDN Modem 3 1 ...

Page 4: ... using a Macintosh computer 5 2 The ISDN Setup application 5 5 The Easy Setup window 5 6 The Advanced window 5 9 The Utilities window 5 14 The Modem View window 5 16 Saving and loading modem settings 5 18 Quitting the ISDN Setup application 5 20 Placing calls with a Macintosh computer 5 20 Chapter 6 Advanced Features 6 1 Placing calls using AT commands 6 2 Using data compression 6 3 Using Multilin...

Page 5: ...om a Macintosh computer 7 10 Appendix A Modem Operation A 1 Modem basics A 2 Operating modes A 2 The AT command set A 3 Using the modem A 5 Modem command summaries A 8 AT commands A 8 S registers A 11 ISDN modem result codes A 17 Appendix B ISDN Events B 1 ISDN event cause codes B 2 Appendix C Technical Specifications C 1 RS 232 D pin assignments C 3 PC serial cable pin assignments C 4 Macintosh D...

Page 6: ...Netopia ISDN Modem User s Guide Farallon Technical Support TS 1 Before calling Farallon TS 1 Environment profile TS 2 How to reach us TS 2 Glossary GL 1 Index 1 Limited Warranty and Limitation of Remedies ...

Page 7: ...porate local area network LAN or another individual computer This chapter introduces the Netopia ISDN Modem and its features It also explains the requirements for using the Netopia ISDN Modem Analog and digital network access with the Netopia ISDN Modem Netopia ISDN Modem Internet or on line service Analog or ISDN line Analog or ISDN line Public telephone network Corporate LAN ISDN line Analog tel...

Page 8: ...etwork termination Basic Rate ISDN NT1 Two analog device ports for using analog telephone devices with the ISDN line and flexible call routing to the two analog ports QuickSelect feature to automatically convert asynchronous Point to Point Protocol PPP into synchronous HDLC based PPP Support for the Password Authentication Protocol PAP and the Challenge Handshake Authentication Protocol CHAP Autom...

Page 9: ...placement warranty Up Running Guaranteed an optional service program in which Farallon helps you obtain ISDN and Internet services and guarantees a successful connection Netopia ISDN Modem package contents The Netopia ISDN Modem package includes A Netopia ISDN Modem unit model 612 connects to a PC model 412 connects to a Macintosh computer A power cable with an AC wall transformer A DB 25 to DB 9 ...

Page 10: ...indows 95 or Windows NT A hard disk drive with 2 MB of free space An available serial COM port equipped with a 16550 universal asynchronous transmitter See the Optimizing serial port performance section on page 6 9 for more information Macintosh computer requirements Your Macintosh computer must be a Macintosh Plus or later model It must have the following System 7 or later operating system A hard...

Page 11: ...equipped with a 68020 or later CPU Cabling requirements Your package contains a PC or Macintosh serial cable to connect the Netopia ISDN Modem to your computer If your PC computer has a 25 pin serial port you will need a DB 9 to DB 25 adapter See RS 232 D pin assignments on page C 3 for a description of the pins on the ISDN modem s RS 232 D port ...

Page 12: ......

Page 13: ...d the rest of this chapter to find the ISDN information needed to properly configure your Netopia ISDN Modem If you opted for the Up Running Guaranteed program Farallon will set up ISDN service for you However you may still want to read this chapter to become familiar with basic ISDN concepts This chapter is divided into three main sections A short description of ISDN and definitions of some commo...

Page 14: ...st any existing regular telephone line to ISDN by ordering ISDN service for that line In most cases no rewiring is necessary for the conversion and no special equipment is needed to use the converted line with your Netopia ISDN Modem Keep in mind that if you convert an analog line to an ISDN line you will not be able to directly connect analog devices to the ISDN line in most cases ISDN and the Ne...

Page 15: ... voice and data services Netopia ISDN Modem Internet Service Provider or online service Public telephone network Corporate LAN Analog modem Your computer Fax services Analog phone PWR TEST D B1 B2 SD RD DTR Netopia Telephone voice services Digital connection Analog connection Analog or digital connection ...

Page 16: ...nalog devices to the Netopia ISDN ModemÕs analog device ports you will be able to connect to other ISDN devices but not to analog devices See the diagrams above Netopia ISDN Modem Internet Service Provider or online service Public telephone network Corporate LAN Your computer ISDN fax service PWR TEST D B1 B2 SD RD DTR Netopia Digital connection ...

Page 17: ... as switch configuration on your line to properly configure the ISDN modem Directory number DN The actual phone number associated with the ISDN line you order the directory number is also referred to as the telephone number in this user s guide Depending on the type of switch on your line there may be one directory number for both B channels or one for each B channel SPID The Service Profile ID ge...

Page 18: ...e and yyy represents your area code Note AT T 5ESS custom point to point switches have no SPIDs and are not represented in the table above However this type of switch configuration is supported by the Netopia ISDN Modem Example SPIDs If your ISDN line is controlled by a DMS 100 using National ISDN 1 and your directory numbers are given as 415 234 5678 and 415 234 5679 your SPIDs are 4152345678100 ...

Page 19: ...low Find an ISDN service provider ISDN service is typically provided by local telephone companies In certain regions there may be other types of companies providing ISDN service such as long distance telephone companies In this user s guide we ll refer to the ISDN service providers as telephone companies If you are unsure of who provides ISDN service in your area start by contacting your local tel...

Page 20: ...intend to install your Netopia ISDN Modem Use your ISDN worksheet The ISDN Worksheet at the end of this chapter see page 2 18 contains sections where you can note important information about your ISDN account You may want to photocopy the ISDN Worksheet and fill in the copy Note The ISDN Worksheet is for your convenience only You may receive forms containing similar information from your telephone...

Page 21: ...this section through before contacting your telephone company Then refer to it when you actually order your line The first step in ordering your ISDN line is to prepare for the questions your telephone company may ask such as Will you be using an existing telephone line or need a new one Where is the line located Who is the contact person at that location Who will be billed for the line or should ...

Page 22: ...e telephone company about When an item in this list generates information that should be entered in your worksheet be sure to do so First read through this list and become familiar with its contents Then call your telephone company and refer to the items in the list during the ordering process 1 Call your telephone company Refer to the table below for your telephone company s phone number State Te...

Page 23: ...GET ISDN Maryland 800 570 ISDN Massachusetts 800 GET ISDN Michigan 800 TEAM DATA Minnesota 800 898 WORK Mississippi 800 858 9413 Missouri 800 SWB ISDN Montana 800 898 WORK Nebraska 800 898 WORK Nevada 702 333 4811 New Jersey 800 570 ISDN New Hampshire 800 GET ISDN New Mexico 800 898 WORK New York 800 GET ISDN 716 777 1234 North Carolina 800 858 9413 North Dakota 800 898 WORK State Telephone Number...

Page 24: ...telephone company does not recognize the Netopia ISDN Modem you should read General ISDN line configuration on page 2 14 Ohio 800 TEAM DATA 513 566 9413 Oklahoma 800 SWB ISDN Oregon 800 898 WORK Pennsylvania 800 570 ISDN Rhode Island 800 GET ISDN South Carolina 800 858 9413 South Dakota 800 898 WORK Tennessee 800 858 9413 Texas 800 SWB ISDN Utah 800 898 WORK Vermont 800 GET ISDN Virginia 800 570 I...

Page 25: ...m point to point you will receive no SPIDs It s very important that you record this information accu rately Note Regardless of the number of directory numbers and SPIDs you receive your line should be configured to allow the Netopia ISDN Modem to use both B channels at once 5 Circuit ID number Your line has a unique physical address called a circuit ID You should obtain this number from your tele ...

Page 26: ...ate Interface BRI 2 Ask the telephone company representative what type of switch the company will use for your line AT T 5ESS custom North ern Telecom DMS 100 Siemens EWSD or AT T 5ESS Note this information on your ISDN Worksheet for later use Note NI 1 can appear on an AT T 5ESS or a Northern Telecom DMS 100 3 Locate your telephone company s ISDN switch type in the table below Provide the switch ...

Page 27: ...oint to point configuration Standard 2B D National ISDN 1 line Standard 2B D National ISDN 1 line Standard 2B D National ISDN 1 line Line code 2B1Q no NT1 required 2B1Q no NT1 required 2B1Q no NT1 required 2B1Q no NT1 required Interface type U interface with an RJ 45 jack U interface with an RJ 45 jack U interface with an RJ 45 jack U interface with an RJ 45 jack Directory numbers 2 2 2 2 Maximum ...

Page 28: ...N 1 Circuit switched data limit 2 2 NA None Terminal type A basic terminal A basic terminal Functional PVC 2 Functional Display Yes Yes NA NA Actual user Yes Yes NA NA Voice or data Both Both Both No Data option NA NA Lower layer compatibility NA Call appearance preference Idle Idle NA NA Circuit switched option NA NA Yes NA Bearer restriction option NA NA No packet mode data NOPMD No packet mode ...

Page 29: ...e representative in your area Also make sure that your local telephone company installer installs a new or rewires an existing RJ 11 or RJ 45 jack for your ISDN line You will connect the Netopia ISDN Modem to this jack using the RJ 11 to RJ 11 ISDN telephone cable 6 Once your Netopia ISDN Modem is installed and configured try to place a call If the line does not function properly with the ISDN mod...

Page 30: ..._____________________________ _____________________________________________________________ _____________________________________________________________ Contact person at this location including phone number _____________________________________________________________ Is this an existing line or a new line to be installed __ existing __ new Should the number for this line be listed in the teleph...

Page 31: ... AT T 5ESS Primary directory number ID 1 ________________________________ Primary SPID 1 _____________________________________________ Secondary directory number ID 2 _____________________________ Secondary SPID 2 __________________________________________ B channel data rate __________________________________________ Circuit ID number ____________________________________________ Long distance car...

Page 32: ......

Page 33: ...panied your computer for instructions on hardware installation and operating system commands During installation refer to the figures below showing the ISDN modem s back and front panels If you encounter difficulties after installation refer to Chapter 7 Troubleshooting Back panel of the Netopia ISDN Modem Front panel of the Netopia ISDN Modem showing all LEDs RESET 9 VDC 6A MAX RS 232 ISDN U 1 2 ...

Page 34: ...anel 3 Connect the other end of the serial cable to a serial COM port on the back of your PC Note Most COM ports are labeled COM SERIAL or RS 232 If the COM port has a DB 25 connector use a DB 9 to DB 25 adapter which you can purchase from your local computer parts dealer Connecting to the Netopia ISDN Modem 4 Connect one end of the ISDN cable to the RJ 45 port labeled ISDN U on the ISDN modem s b...

Page 35: ...log telephone jack or to an external ISDN network termination device NT1 Make sure it is connected to an ISDN jack also called an ISDN U interface 6 Connect the ISDN modem s power cable to the connector labeled 9VDC on the back panel of the ISDN modem 7 Plug the transformer end of the power cable into a standard AC wall outlet The LEDs on the front panel see the front panel figure on page 3 1 flas...

Page 36: ...led RS 232 on the ISDN modem s back panel 3 Connect the other end of the serial cable to the printer or modem port on the back of the Macintosh computer For more information about serial ports see the Steps 3 to 6 Selecting the serial port options section on page 5 2 Connecting to the Netopia ISDN Modem 4 Connect one end of the ISDN cable to the RJ 45 port labeled ISDN U on the ISDN modem s back p...

Page 37: ...log telephone jack or to an external ISDN network termination device NT1 Make sure it is connected to an ISDN jack also called an ISDN U interface 6 Connect the Netopia ISDN Modem power cable to the connector labeled 9VDC on the back panel of the ISDN modem 7 Plug the transformer end of the power cable into a standard AC wall outlet The LEDs on the front panel see the front panel figure on page 3 ...

Page 38: ...one RJ 11 connector into one of the analog device ports on the Netopia ISDN Modem these ports are labeled with a telephone icon Note You need to provide an RJ 11 to RJ 11 cable for each analog device port connection 3 Insert the other end of the cable into the appropriate RJ 11 port on the analog device 4 Repeat steps 2 and 3 to connect an additional analog device For more information about analog...

Page 39: ...ace calls under Windows Windows 95 and Windows NT page 4 2 How to install the modem driver for Windows 95 page 4 10 How to install the modem driver for Windows NT page 4 16 How to use the configuration software to test the ISDN connection and save modem settings page 4 19 How to configure your ISDN modem and place calls using DOS page 4 23 Important Configuring your Netopia ISDN Modem using Window...

Page 40: ... from the File menu Windows 3 X and Windows NT or from the Start menu Windows 95 In Windows 3 x and Windows NT leave the Run Minimized check box unchecked In the Run dialog box type a setup The Netopia ISDN Modem Setup dialog box appears 3 Click Continue Another dialog box appears You can use this dialog box to specify where you want to install the Netopia files By default the files are installed ...

Page 41: ...successful If the installation was not successful try running the installation program again If you are using Windows 3 x a dialog box appears and ask if you want to install a COM port enhancement driver For information see Appendix D About the COM Port Accelerator After a successful installation the Netopia icon appears in the Netopia window ...

Page 42: ...N worksheet For information see the Use your ISDN worksheet section on page 2 8 5 Double click the Netopia icon A message appears If you don t want ISDN Assistant to configure your ISDN modem click the Cancel button and go on to the About the configuration dialog box section on page 4 6 6 If you want to run ISDN Assistant wait about 30 seconds while the program configures your switch type A status...

Page 43: ...ured another dialog box appears 9 If you have a second telephone number for your ISDN line enter it and then click Next If you do not have a second telephone number for your ISDN line leave the field blank and then click Cancel If you entered a second telephone number the program confirms the SPID for the second telephone number and then displays a dialog box to show the SPID was configured correc...

Page 44: ...rt Provisioning dialog box appears Choose the COM port to which the ISDN modem is connected Click Connect Then the configuration dialog box appears Windows configuration dialog box A message bar at the bottom of the dialog box provides help for completing the fields If you click in a field the message bar tells you what information to enter in the field The message bar also provides status informa...

Page 45: ...oute calls to analog devices connected to the analog device ports If you have more than one telephone number you can route calls from either number to Phone Port 1 or Phone Port 2 By default all the Phone Port boxes are checked This allows calls to both ISDN telephone numbers to simultaneously ring devices attached to both ports For more information see the Call routing to the analog device ports ...

Page 46: ...he Multilink check box in the PPP area lower right cor ner to toggle Multilink PPP If the box is checked Multilink PPP is on For more information about Multilink PPP see the Using Multilink PPP section on page 6 4 Steps 13 to 14 Completing the configuration 13 Click the Update button to download the parameters displayed in the dialog box to your ISDN modem 14 Check the status area to verify the co...

Page 47: ...so received the SPID from your telephone company Note that this field scrolls to allow you to enter as much information as necessary 4 If you have a second telephone number associated with your ISDN telephone line some telephone companies require two check the Enabled box and enter the number and corresponding SPID in the appropriate fields in the Number 2 area 5 Click the Update button to downloa...

Page 48: ...indows To place calls using Windows you can use any standard communications application that recognizes AT commands Note Most areas require you to dial ISDN calls with 11 digits for example 1 800 555 1212 even for local calls Note that you must use Multilink PPP to make calls using two ISDN B channels For information see the Using Multilink PPP section on page 6 4 Installing the Windows 95 modem d...

Page 49: ...Configuration using a PC 4 11 1 From the Start menu select Settings then select Control Panel 2 Double click the Modems icon The Modems Properties dialog box appears ...

Page 50: ...k Have Disk The Install From Disk dialog box appears 6 Insert the Netopia Modem Configuration Software for DOS and Windows diskette into the floppy drive If necessary enter the identifier of the drive in which you inserted the diskette For example if the diskette is in drive B enter B Click OK 7 To establish connections up to 115 Kbps select Netopia ISDN Modem Autobaud To fix connections at 230 Kb...

Page 51: ...low for information on how to place a call Placing calls with Windows 95 This section describes how to set up connections to various destinations using the Dial Up Networking feature of Windows 95 The Dial Up Networking feature in Windows 95 is PPP client software used in a range of corporate LAN access and internet access applications Steps 1 to 8 Define the connection 1 From the Start menu selec...

Page 52: ...ect the maximum COM port speed 6 Click OK then click Next The Make New Connection dialog box appears 7 Enter the area code telephone number and country code of the destination you want to call Note Most areas require you to dial ISDN calls with 11 digits for example 1 800 555 1212 even for local calls 8 Click Next then click Finish A connection icon representing the Dial Up Networking connection y...

Page 53: ...r your user name and login password in the appropriate fields and then click Connect See your Windows 95 documen tation for more information about making connections Note The Dial Up Networking utility reports the speed of the first connection only If you enabled Multilink PPP click on the modem icon in the task bar to see the current connection speed ...

Page 54: ... INF file in the SYSTEMROOT SYSTEM32 RAS directory For example if your root directory is named WINDOWS and is located on the C drive the Windows NT MODEM INF file is in the following directory C WINDOWS SYSTEM32 RAS 3 Use the Rename command in the File menu to change the name of the MODEM INF file to MODEM ORG 4 Locate the MODEM INF file in the directory in which you installed the Netopia configur...

Page 55: ...stalled Network Soft ware list box 9 Click the Configure button The Remote Access Setup dialog box appears 10 If a modem is already configured and appears in the dialog box select the modem in the dialog box and click the Remove but ton If no modem appears in the dialog go to the next step 11 Click the Add button The Add Port dialog box appears ...

Page 56: ... dialog box The Net work Settings Change alert dialog box appears 18 Click the Restart Now button to restart Windows NT Once your system restarts you are ready to start using your Netopia ISDN Modem See the section below for information Placing calls with Windows NT If you are using Windows NT after you configure your Netopia ISDN Modem and install the Windows NT modem driver you can use your comm...

Page 57: ...95 and Windows NT Testing the ISDN switching connection You can use the diagnostic mode to test your ISDN switching connection to the telephone company Typically you will only need to do this to troubleshoot communications problems For descriptions of the information reported on screen while in diagnostic mode see Appendix B ISDN Events To use the diagnostic mode 1 Start up the Netopia Windows con...

Page 58: ...mber in the Phone Number field Make sure you enter the number associated with an ISDN line 5 Click the Call button The diagnostic program traces the progress of the call from the ISDN modem to the destination and reports information about the call in the Modem Protocol Trace window 6 Click the Exit button to exit from the diagnostic mode ...

Page 59: ... configuration file and configure the modem in a particular way The configuration file contains all the configuration parameters currently set in the Netopia ISDN Modem When you start up the Netopia Windows configuration program the ISDN modem s current settings appear in the Netopia ISDN Modem window To save a configuration file 1 Click the Tools button on the Netopia ISDN Modem window The toolba...

Page 60: ...odem window The toolbar appears 2 Click the Restore button on the toolbar The dialog box used to open documents appears 3 Use the dialog box to locate and open the configuration file you want A dialog box appears and asks if you want to overwrite the current modem configuration displayed on screen 4 Click the Yes button to continue Another dialog box appears and asks if you want to configure the m...

Page 61: ...ew DOS directory you just created To copy all files from the diskette to the directory netopia at the A prompt type copy a c netopia 3 Change to the directory containing the copied files and type install Steps 4 and 5 Selecting the COM port The configuration program launches and presents the Port Settings screen Use the Up Arrow and Down Arrow keys to move the cursor Use the space bar to select a ...

Page 62: ... telephone or directory number of the ISDN line to which your Netopia ISDN Modem is connected 8 Move the cursor to the SPID 1 field and enter the corresponding Service Profile Identifier SPID for the telephone number you entered in the previous step You should have also received this SPID from your telephone company The Route Voice Calls option lets you route calls to analog telephone devices conn...

Page 63: ...the second telephone number Move the cursor to Phone Port 1 or Phone Port 2 next to the Phone 2 field and press the space bar to toggle the check mark on and off If a check mark appears next to a phone port calls on telephone number 2 will be routed to that port Step 13 Enabling Multilink PPP 13 Move the cursor to MLPPP Enabled to turn Multilink PPP on and off Press the space bar to toggle the che...

Page 64: ...your first call You can use any standard communications application that recognizes AT commands Note Most areas require you to dial ISDN calls with 11 digits for example 1 800 555 1212 even for local calls Note that you must use Multilink PPP to make calls using two ISDN B channels For information see the Using Multilink PPP section on page 6 4 ...

Page 65: ... This chapter explains how to configure your Netopia ISDN Modem to work with Macintosh computers Topics covered in this chapter include How to configure your Netopia ISDN Modem to work with a Macintosh computer How to place calls with a Macintosh computer ...

Page 66: ... and double click the ISDN Setup icon The Communication Setup dialog box appears 4 From the Serial Port pop up menu choose the serial port to which the Netopia ISDN Modem is connected If you want to use an alternate serial port device such as the Port Juggler from Momentum be sure to set the port according to the device manufacturer s instructions Note Other devices such as serial expansion cards ...

Page 67: ...am that detects the switch type and configures the SPID s ISDN Assistant starts up automatically the first time you configure your ISDN modem or after you make a change to the configuration parameters for example if you connect the ISDN modem to a different ISDN line You will need the ISDN telephone numbers from the configuration parameters you entered on your ISDN worksheet For information see th...

Page 68: ...N line Click OK After the SPID for the first telephone number is configured the dialog box for the second telephone number appears 9 If you have a second telephone number for your ISDN line enter it and then click Next If you do not have a second telephone number for your ISDN line leave the field blank and then click Done An Untitled document appears See the next section ...

Page 69: ...ck on its tab The Easy Setup window is always on top when you first open the ISDN Setup application In most cases you ll only need to use the Easy Setup window to configure your Netopia ISDN Modem The Info area at the bottom of each window displays context sensitive help about the control tab pop up menu data entry field and so on you point to with the mouse pointer The ISDN Setup application wind...

Page 70: ...Use this window to define your Telephone company s ISDN switch type B channel Service Profile Identifiers SPIDs B channel Directory Numbers DNs Call routing preferences The telephone company installer provides these parameters to you when your ISDN line is installed You also use this window to enable and disable the auto answer feature ...

Page 71: ...er the SPID associated with the primary directory number DN If the cursor is not in the B1 Channel SPID entry field double click in the field or press the Tab key until the field is selected 3 In the B1 Channel DN entry field enter the primary DN 4 Check the box beside the phone port s to which you want to route calls from telephone number 1 This option lets you route calls to analog devices conne...

Page 72: ...m 9 Click the Set Modem button to configure the Netopia ISDN Modem with the new settings Generally you will only need to set the parameters in the Easy Setup window once Note The changes you make in the Easy Setup window are not sent to the ISDN modem until you click the Set Modem button When the settings on the Easy Setup and Advanced windows exactly match the ISDN modem s settings the Set Modem ...

Page 73: ... In most cases you ll probably only need to modify the Data Rate setting which appears in the B Channels area Note The changes you make in the Advanced window are not sent to the ISDN modem until you click the Set Modem button When the settings on the Advanced and Easy Setup windows exactly match the ISDN modem s settings the Set Modem button is disabled ...

Page 74: ...ocol the Netopia ISDN Modem will only use the selected protocol Enable Compression This option is only available for the Netopia ISDN Modem Model 412 Check the Enable Compression box to turn on data compression Data compression is a method of reducing the size of data without losing any of the information Models 412 and 612 of the Netopia ISDN Modem automatically use Stac data compression to compr...

Page 75: ...cation feature Dynamic Bandwidth Allocation Check the Dynamic Bandwidth Allocation box to turn on the Dynamic Bandwidth Allocation feature When Dynamic Bandwidth Allocation is on you can initiate a phone conversation after you have established a dual B channel connection When you initiate the phone conversation the modem disconnects one of the B channels and uses it for the voice call For more inf...

Page 76: ...telephone number 1 DN1 If your endpoint identifier class is not 5 obtain the identifier from your Internet Service Provider and enter it in this field CHAP Blocking Check the CHAP Blocking box to disable the CHAP authentication feature If this box is checked the Netopia ISDN Modem will use PAP for authentication If you are using Multilink PPP you must check this box to block CHAP authentication Se...

Page 77: ... at Disconnect Carrier detect temporarily turns off and then turns back on when you disconnect from a remote system DTR Control The DTR Data Terminal Ready Control options define how the modem handles DTR signals from your workstation The options are Ignore DTR from Host Enter Command State and Hang Up Ignore DTR from Host The modem ignores DTR signals from your workstation In most cases you shoul...

Page 78: ...dem s original factory settings Update the modem with new firmware Testing the ISDN switching connection You can use the diagnostic mode to test your ISDN switching connection to the telephone company Typically you will only need to do this to troubleshoot communications problems For descriptions of the information reported on screen while in diagnostic mode see Appendix B ISDN Events ...

Page 79: ... most of the Netopia ISDN Modem s settings including most of the settings defined in the Advanced window are returned to their original factory defaults The settings defined in the Easy Setup window the switch type and the B channel SPIDs and directory numbers are not reset to their factory defaults In addition the settings in S register 60 B Channels Data Rate 80 Enable Multilink PPP 82 Multilink...

Page 80: ...iated with each setting For information about S registers see Appendix A Modem Operation The information in this window is updated each time you click the Modem View tab Note The settings displayed in the Modem View window may differ from the settings in the Easy Setup and Advanced windows if you have changed any Easy Setup or Advanced settings but haven t sent them to the ISDN modem by clicking t...

Page 81: ... setup Multilink PPP settings Serial port control settings Miscellaneous connection options Read only registers contents Product identification information Displaying Modem Register information Check the Show Modem Registers box to display the modem registers associated with the modem settings For example if Show Modem Registers is active the register associated with the B1 channel directory numbe...

Page 82: ... is only active when the settings in the Easy Setup and Advanced windows match the settings defined in the modem The dialog box used to save documents appears 3 Use the dialog box to save the file with the name and location you want The name you assigned to the file appears in the win dow s title bar 4 After you ve saved the settings to a configuration file use the Save command to write the curren...

Page 83: ...double click the icon of the configuration file that contains the settings you want The ISDN Setup application starts up and opens the selected file To load modem settings while ISDN Setup is running 1 Choose the Open command from the File menu The dialog box used to open files appears 2 Use the dialog box to locate and open the modem configuration file you want 3 After you ve loaded the settings ...

Page 84: ...ne of the above actions 2 Click the appropriate buttons to specify what you want to do before you exit from the program Placing calls with a Macintosh computer After you configure your Netopia ISDN Modem using the Macintosh configuration software you can use your communications software to establish an ISDN connection You can use any standard communications application that recognizes AT commands ...

Page 85: ...pics Placing calls using AT commands Using Multilink PPP Using PPP authentication protocols Using the analog device ports Receiving data calls Receiving analog calls The Netopia ISDN Modem uses AT commands and S registers for call management See Appendix A Modem Operation for instructions on use of the AT command set and a tabular summary of the AT command lines ...

Page 86: ...register 60 56 Kbps default or 64 Kbps B channel transmission speeds are used Correct examples of outgoing circuit switched ISDN modem commands with dial strings are shown below Dialing with spaces AT D 1 908 555 7891 Dialing without spaces ATD19085557891 Making a Toll Saver Switched 56 call ATDD 19085551234 Note All outgoing calls can be forced to be Toll Saver calls by setting S register 61 to 1...

Page 87: ...e ISDN modem and your application uses compression compression will be disabled in the ISDN modem You can use compression in dual B channel Multilink PPP connections and single B channel connections By using compression on a single B channel you can achieve performance rivaling a two B channel connection at a fraction of the cost Because telephone and Internet providers often base charges on the n...

Page 88: ... Windows 95 or InterPPP and FreePPP in the Macintosh operating system The following registers control Multilink PPP and are set by your configuration software S register 80 enables or disables Multilink PPP operation S registers 82 and 83 control Multilink configuration S register 70 controls Dynamic Bandwidth Allocation DBA in Multilink mode By default the Netopia ISDN Modem dials the same number...

Page 89: ...ilink Endpoint Identifier must be unique in order to identify the ISDN modem s PPP call This Multilink Endpoint Identifier also identifies the Multilink session and allows the remote router to add or subtract B Channels to that Multilink PPP session when the ISDN modem requests it You probably won t need to change the default settings for the S registers that control the Multilink Endpoint Identif...

Page 90: ...on the host will request a certain type of authentication typically Password Authentication Protocol PAP or Challenge Handshake Authentication Protocol CHAP PAP verifies the user s plain text ID and password CHAP is a stronger authentication method It uses encryption and may repeatedly verify the user s ID any time during the connection In response to the host s request the client software indicat...

Page 91: ...nabled by default you can place an analog voice call from a device that is attached to one of the analog device ports while a Multilink PPP call is active The ISDN modem will automatically use one of the B channels for the analog call Once the analog call ends the ISDN modem automatically reestablishes that channel for Multilink PPP operation Your voice call will be billed at ISDN rates because th...

Page 92: ...d 56 permissive calls is supported To manually dial a Toll Saver call send the following AT command to the Netopia ISDN Modem ATDD telephone number for example ATDD 14085551234 To configure the ISDN modem to send all outgoing calls as Toll Saver calls set S register 61 to 1 About QuickSelect The ISDN modem s QuickSelect feature automatically converts asynchronous Point to Point Protocol PPP into s...

Page 93: ... to optimize the performance and reliability of the serial port through the 16550 UART Recommended tools include WFXCOM DRV available on a number of BBS and ftp sites or TurboCom available from Pacific CommWare Inc of Ashland Oregon 541 482 2744 Macintosh serial ports Macintosh models equipped with 680x0 processors are generally limited to serial port speeds of 57 6 Kbps Power Macintosh and AV mod...

Page 94: ...ntosh computer section on page 5 2 If you are using the Windows configuration program autobaud must be enabled to access the Netopia ISDN Modem configuration dialog box If the baud rate is set to a specific rate such as 230 4 Kbps you will not be able to access the configuration dialog box Before you set the ISDN modem to a specific baud rate make sure the configuration dialog box parameters are s...

Page 95: ...e same way as if it were connected to a regular phone line See the next section for information about receiving analog calls Note The Netopia ISDN Modem is designed to operate with telephones that are compatible with the original AT T 2500 touch tone telephone standard You may operate up to three compatible touch tone devices per analog device port using modular telephone cable of up to 200 feet i...

Page 96: ...hannel for a digital data call and someone calls the number associated with the B channel you are using the incoming analog call will receive a busy signal unless your local switch is an AT T 5ESS switch An AT T 5ESS switch will let the incoming analog call roll over to the available B channel You cannot receive an analog call When you are using both of the B channels for two analog calls an analo...

Page 97: ...routing to exclusively assign a telephone number to a device For example suppose you have an analog telephone attached to Phone Port 1 and a fax machine attached to Phone Port 2 To route incoming calls from telephone number 1 to the telephone and calls from telephone number 2 to the fax machine you would do the following in the Netopia configuration software In the Number 1 area check the Phone Po...

Page 98: ...er device Note however because you have only one telephone number you cannot place or receive more than one call at a time For information on configuring call routing on a PC see Step 10 Configuring call routing on page 4 7 For information on configuring call routing on a Macintosh computer see The Easy Setup window on page 5 6 The table below shows how the call routing settings you specify in the...

Page 99: ...ing calls blocked Calls routed to Phone Port 1 only Phone 1 Port 1 Port 2 Phone 2 Port 1 Port 2 Calls routed to Phone Port 1 only Calls routed to Phone Port 1 only Phone 1 Port 1 Port 2 Phone 2 Port 1 Port 2 Calls routed to Phone Port 1 or 2 Incoming calls blocked Phone 1 Port 1 Port 2 Phone 2 Port 1 Port 2 Incoming calls blocked Calls routed to Phone Port 2 only Phone 1 Port 1 Port 2 Phone 2 Port...

Page 100: ...a call on the number associated with the other B channel the incoming data call will ring through If you are using one B channel and you receive a data call on the number associated with the B channel you are using the incoming data call will receive a busy signal unless your local switch is an AT T 5ESS switch An AT T 5ESS switch will let the incoming data call roll over to the available B channe...

Page 101: ... option settings or improper installation Topics covered in this chapter include Information about the Netopia ISDN Modem LEDs Tips on troubleshooting problems Instructions on how to download new firmware to your Netopia ISDN Modem Note There are no user serviceable parts inside your Netopia ISDN Modem Unauthorized opening of the unit will void the warranty ...

Page 102: ...nterface and D channel status If the physical ISDN interface establishes synchronization and the ISDN D channel signaling procedures are not properly established the LED flashes Once the physical ISDN interface and D channel signaling are synchronized the LED goes off If the physical ISDN interface is not synchronized or is disconnected this LED remains lit If the physical interface establishes sy...

Page 103: ...f the call is a data call or an analog call When the call is disconnected the LED goes off Send Green Send Data Indicates that information is being transmitted over the serial data port from the computer to the ISDN modem Receive Green Receive Data Indicates that information is being transmitted over the serial data port to the computer from the ISDN modem Ready Green Data Terminal Ready Indicates...

Page 104: ... the ISDN cable is connected to the ISDN modem and make sure it is connected to the ISDN wall jack The Netopia ISDN Modem will not operate if connected to an analog telephone wall jack Make sure that the ISDN modem is connected directly to the ISDN wall outlet without connection to any intermediate telephone equipment an NT1 device is not required with this ISDN modem 4 Make sure that the cables p...

Page 105: ...e than a few minutes without going out there is probably a mismatch between the settings of the ISDN line and the Netopia ISDN Modem configuration Check the switch type Service Profile Identifier SPID entry and the phone number in the ISDN modem software configuration utility If your switch type SPID and phone number are entered properly and the D channel LED continues to flash without going out c...

Page 106: ...have it verify that you have been given the correct SPID and telephone number and that your line is configured for circuit switched voice and data service 6 Monitor the B 1 and B 2 LEDs Data calls typically involve more interactions than voice calls Your computer applications software or the remote destination can prevent establishment of a data connection If you are able to establish a two B chan...

Page 107: ...s protocols such as the IP address and configuration There is an interoperability mismatch between the local and remote applications Make sure that the local and remote data applications have communication capability and are properly configured Once you have verified that communication capability exists make sure that the B channel call data rate is the same as the remote destination B channel cal...

Page 108: ...opia Windows configuration software to update the firmware under Windows Windows 95 or Windows NT Use the DOS configuration program to update the firmware under DOS The first two steps are the same for Windows and DOS 1 Download the latest firmware file from the Farallon FTP site ftp farallon com or obtain an upgrade diskette from Farallon 2 Copy the firmware file to the directory on your computer...

Page 109: ...ins the Netopia software you copied from the Netopia ISDN Modem Configuration Software for DOS and Windows disk For information about copying the Netopia software see the Configuration using DOS section on page 4 23 4 At the system prompt type install and press Enter 5 Use the Up Arrow and Down Arrow keys to choose the Firmware Upgrade command from the Main Menu Press Enter The program displays th...

Page 110: ...ur computer that con tains the Netopia ISDN Setup application Do not rename this file 3 Start up the ISDN Setup application 4 Click the Utilities tab to display the Utilities window 5 Click the Update Firmware button 6 Select the firmware file that you copied to your computer 7 Click the Open button A message box appears and allows you to confirm the download 8 Click the Update Firmware button A s...

Page 111: ...topia ISDN Modem operations however there may be circumstances where you will want to access the ISDN modem directly This appendix covers modem basics and operating the Netopia ISDN modem manually from the keyboard At the end of this chapter is a summary of AT commands S registers and result codes ...

Page 112: ...gs from the keyboard The ISDN modem enters command mode when Power is applied hardware reset No carrier is detected The ISDN modem s carrier is lost The escape sequence is issued In online mode the Netopia ISDN Modem is on line and sends any data it receives from your computer out to the remote ISDN device The ISDN modem attempts to go into online mode when The AT dial command ATD is issued for or...

Page 113: ...ommands Follow these steps to use AT commands 1 Launch your communications software Be sure your communi cations software is in terminal mode 2 Be sure the ISDN modem is in command mode so that it inter prets your commands When your computer is powered on the ISDN modem automatically starts in command mode If you have recently used the ISDN modem to make a call and have not yet disconnected type t...

Page 114: ...e AT command in order to clarify the command function For example ATV is the command for selecting the result code format When issuing a command with a parameter type the value after the AT command for example ATV0 this command enables short form result codes S registers The S registers control how the modem responds to your phone line and computer Generally it is not necessary to alter register v...

Page 115: ...ressing the Return key This recalls the stored parameters and resets all modem registers A modem register is a variable setting which is entered into the modem s memory and defines a specific modem setting A hard reset is done by disconnecting the ISDN modem waiting a few seconds and connecting it again Placing a call To place a call use the dial command ATD This command is followed by a dial stri...

Page 116: ...oming call manually Your modem then attempts to connect to the remote modem If the two modems are compatible your modem receives a carrier signal from the remote modem and a CONNECT response appears on the screen Automatic answering You may use the modem to answer incoming calls automatically Enable auto answer by setting S register O to 1 ATS0 1 Your ISDN modem can answer incoming calls unattende...

Page 117: ...type ATH and press the Return key Clearing the command buffer The command buffer acts as memory storing up to 40 command characters in a single command line If you get an ERROR response try typing AT to clear the buffer The ISDN modem should return the OK response indicating that it is ready for new commands ...

Page 118: ... ATV is the command for selecting the result code format To enable short form result codes type the following command in your communications program ATV0 AT commands The following table summarizes the AT command set for the Netopia ISDN Modem Command Description AT Gets the attention of your Netopia ISDN Modem All commands begin with AT A Answers an incoming call B Sets the baud rate 0 autobaud de...

Page 119: ...ent to host default C2 forces CD to remain on except temporarily after disconnect D Dials an outgoing 56 64 Kbps circuit switched digital connection DD Dials an outgoing Toll Saver 56 Kbps permissive connection D DTR control D0 causes ISDN modem to ignore DTR from host D1 causes ISDN modem to enter command state on detecting on off transition of DTR D2 causes ISDN modem to hang up current calls up...

Page 120: ... Q Result code control Q0 enables the output of result codes default Q1 disables the output of result codes Q2 disables the output of result codes in answer mode only Q Serial port flow control Q0 disables flow control Q1 enables bidirectional XON XOFF software flow control Q3 enables bidirectional RTS CTS hardware flow control default R Provides an output list of all S registers S Displays intern...

Page 121: ...X is the desired S register setting T Link inactivity timer T0 disables inactivity timer default Tn link inactivity timer in minutes The ISDN modem automatically disconnects the call if no activity is sensed within n n 1 255 minutes V Result code format V0 enables short form result codes V1 enables long form result codes default W Stores the configuration of all S registers that are not part of th...

Page 122: ...Phone 1 52 Phone 1 Service Profile ID SPID 53 Phone 2 if required by your carrier 54 Phone 2 Service Profile ID SPID if required by your carrier 55 Terminal Endpoint Identifier 1 TEIs Stores the first TEI assigned by the switch if a second directory number is required by your carrier A value of 255 indicates no TEI has been assigned This field is read only 56 Terminal Endpoint Identifier 2 TEI Sto...

Page 123: ...TEI using SPID 2 This information is provided only if your carrier requires a second directory number This field is read only 0 Netopia ISDN Modem has not attempted initialization 1 Netopia ISDN Modem has initialized successfully using SPID 2 2 Netopia ISDN Modem has failed initialization using SPID 2 59 U Interface Status This field is read only 0 U interface is not synchronized with the switch 1...

Page 124: ...one Port 2 only Calls routed to Phone Port 1 only 7 Calls routed to Phone Port 1 or 2 Calls blocked 8 Calls blocked Calls routed to Phone Port 2 only 9 Calls routed to Phone Port 1 only Calls routed to Phone Port 2 only 10 Calls routed to Phone Port 2 only Calls routed to Phone Port 2 only 11 Calls routed to Phone Port 1 or 2 Calls routed to Phone Port 2 only 12 Calls blocked Calls routed to Phone...

Page 125: ... of an incoming data call This field is read only 70 Dynamic Bandwidth Allocation 0 DBA disabled 1 DBA enabled default 71 B Channel Protocol 0 QuickSelect default 1 Async Sync PPP conversion 2 V 120 73 V 120 Frame Type 0 I frame default 1 UI frame 74 V 120 Maximum Frame Size range 240 256 256 Maximum frame size of 256 is used default 248 Maximum frame size of 248 is used for AdTran compatibility u...

Page 126: ...ess 4 PPP Magic Number Block 5 Public Switched Network Directory Number default uses number entered in S51 83 Multilink PPP Endpoint Identifier up to 20 characters By default telephone number 1 is sent because the endpoint identifier is class 5 If your endpoint identifier class is not 5 obtain the identifier from your Internet Service Provider and enter it in this register 84 CHAP control 0 CHAP n...

Page 127: ...cal ISDN interface is not operational 4 ERROR The most recent command or action was not successfully completed 7 BUSY The most recent call attempt did not connect because the remote destination was busy 8 NO ANSWER Indicates the location you are calling is not responding 5 CONNECT 1200 The serial port connection is 1200 bps 10 CONNECT 2400 The serial port connection is 2400 bps 11 CONNECT 4800 The...

Page 128: ...00 The serial port connection is 38400 bps 18 CONNECT 57600 The serial port connection is 57600 bps 19 CONNECT 115200 The serial port connection is 115200 bps 20 CONNECT 230400 The serial port connection is 230400 bps 56 CARRIER 56000 The ISDN modem connection is 56000 bps 57 CARRIER 56000P The 56000 bps permissive ISDN modem connection is 56000 bps 64 CARRIER 64000 The ISDN modem connection is 64...

Page 129: ...tion Confirmed Received connect confirmation for connect request sent to the switch Associated parameter called directory number Connect Indication Received Received connect indication for call request sent to the switch Associated parameter called directory number Disconnect Indication Received Received disconnect indication from the switch Associated parameter called directory number Secondary a...

Page 130: ...use does not recognize the transit network either because the transit network does not exist or because that particular network while it does exist does not serve the equipment which is sending this cause This cause is supported on a network dependent basis Cause No 3 no route to destination The called user cannot be reached because the network through which the call has been routed does not serve...

Page 131: ...oes not wish to accept this call although it could have accepted the call because the equipment is neither busy nor incompatible Cause No 22 number changed The called party number indicated by the calling user is no longer assigned The new called party number may optionally be included in the diagnostic field If a network does not support this capability Cause No 1 shall be used Cause No 26 non se...

Page 132: ...n is not likely to last a long period of time The user may wish to try another call attempt almost immediately Cause No 42 switching equipment congestion The switching equipment generating this cause is experiencing a period of high traffic Cause No 43 access information discarded The network could not deliver access information user to user information low layer compatibility high layer compatibi...

Page 133: ... This cause is used to report a service or option not available event only when no other cause in the service or option not available class applies Cause No 65 bearer capability not implemented The equipment sending this cause does not support the bearer capability requested Cause No 66 channel type not implemented The equipment sending this cause does not support the channel type requested Cause ...

Page 134: ...d call within the domain of interfaces over which the call might be resumed Cause No 85 no call suspended The network has received a call resume request with a call identity information element which presently does not indicate any suspended call within the domain interfaces over which calls may be resumed Cause No 86 call having the requested call identity has been cleared The network has receive...

Page 135: ...e However the information element is not required to be present in the message in order for the equipment sending the cause to process the message Cause No 100 invalid information element contents The equipment sending this cause has received an information element which it has implemented however one or more of the fields in the information element is coded in such a way that it has not been impl...

Page 136: ......

Page 137: ...lar jacks support three analog devices including phone fax modem and answering machine per port within 200 61m ISDN port ISDN BRI 2B D with integrated NT1 U interface Power requirements Power input 9V DC external power adapter Power brick output 9V DC 600mA Environmental operating range Operating temperature 50 to 122 F 10 to 50 C Storage temperature 40 to 149 F 40 to 65 C Relative storage humidit...

Page 138: ...ersion ANSI V 120 ISDN switch support North American National ISDN 1 NI 1 AT T and Northern Telecom custom ISDN signaling circuit switched voice and circuit switched data ISDN modem software Software pre loaded on internal flash memory with configuration software provided software is field upgrade able via download to internal flash memory Compression support Stac compression that conforms to the ...

Page 139: ...ns for data communications equipment DCE Pin Pin Name Signal Direction 1 Shield Ground GND 2 Send Data SD To ISDN modem 3 Receive Data RD From ISDN modem 4 Request to Send RTS To ISDN modem 5 Clear to Send CTS From ISDN modem 6 Data Set Ready DSR From ISDN modem 7 Signal Ground GND 8 Carrier Detect DCD From ISDN modem 18 Local Loopback From ISDN modem 20 Data Terminal Ready DTR To ISDN modem 21 Re...

Page 140: ...pin assignments for the PC serial cable are given below DB 9 Pin Pin Name DB 25 Pin 1 Data Carrier Detect DCD 8 2 Receive Data RD 3 3 Send Data SD 2 4 Data Terminal Ready DTR 20 5 Signal Ground GND 7 6 Data Set Ready DSR 6 7 Request to Send RTS 4 8 Clear to Send CTS 5 9 Ring Indicator R 22 Shield 1 ...

Page 141: ...e DB 25 male to 8 pin DIN male pin assignments for the Macintosh serial cable are given below DIN 8 Pin Pin Name DB 25 Pin 1 Data Terminal Ready DTR 20 4 2 Clear to Send CTS 5 3 Send Data SD 2 4 8 Signal Ground GND 7 5 Receive Data RD 3 7 Data Carrier Detect DCD 8 ...

Page 142: ...paratus ICES 003 These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particu...

Page 143: ...he users satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommu nications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The custo...

Page 144: ...Netopia ISDN Modem User s Guide Caution Users should not attempt to make electrical ground connections by themselves but should contact the appropriate inspection authority or an electrician as appropriate ...

Page 145: ...y has developed a family of applications that leverage the untapped potential of ISDN Customer Premise Equipment Microkey recognized the importance of providing enhanced serial port performance for the majority of users who wish to use serially attached high speed communication devices The Windows device drivers and device drivers from other third parties are not capable of sustaining a high enoug...

Page 146: ...wing message will be displayed on screen A version of Driver Name was found This installation will replace it Do you wish to replace it YES NO If you respond with YES the old drivers will be removed from the SYSTEM INI file The installation program will automatically create a backup of your old SYSTEM INI file Enter YES to continue the installation If you enter NO the installation will be aborted ...

Page 147: ...rv 1004 Cannot create backup SYSTEM INI Rerun the installation program 1005 Cannot remove vcd from SYSTEM INI An unknown third party device driver may exist on your system Call Farallon technical support 1006 Cannot remove combuff from SYSTEM INI 1007 Cannot remove comm drv from SYSTEM INI 1008 Cannot configure SYSTEM INI for s7comm drv Rerun the installation program and or call Farallon technical...

Page 148: ...dem User s Guide 1021 Cannot remove TURBOVCD 386 from SYSTEM INI Remove the referenced file manually and or call Farallon technical support 1022 Cannot remove TURBOBUF from SYSTEM INI Error Code Problem Corrective Action ...

Page 149: ...ubleshooting or in other sections If you cannot find a solution complete the Environment Profile below before calling Farallon To contact Farallon use the Technical Support Access Card a telephone calling card attached to the Getting Started card included with the Netopia ISDN Modem Alternately you can use the contact information given below Note Subscribers to Farallon s Up Running Guaranteed pro...

Page 150: ...version _______________________ What kind of computer do you have ______________________________________ How to reach us We can help you with your problem more effectively if you have completed the Environment Profile in the previous section If you contact us by telephone please be at the site of the problem and prepared to reproduce it and to try some troubleshooting steps When you are prepared c...

Page 151: ...r the most commonly asked questions and offers solutions for many common problems encountered with Farallon products FAX Back 510 814 5040 Internet information resources Product information can be found on the Internet at the following addresses Anonymous FTP ftp farallon com pub World Wide Web http www farallon com Outside of the United States and Canada If you are not located in the United State...

Page 152: ......

Page 153: ... rate of your computer s serial port and matches the ISDN modem s baud rate to that rate B channel Bearer channel A 56 Kbps or 64 Kbps ISDN channel which is used in both the Basic Rate Interface and Primary Rate Interface and carries a voice or data call The 56 Kbps or 64 Kbps limitation depends on the use of in band or out of band signaling Bellcore Bell Communications Research Bellcore was part ...

Page 154: ...ustom or National ISDN NI 1 software DN Directory Number This is the ISDN telephone number and is required to call another ISDN site or Internet Service Provider DNS Domain Name Server This is a computer that resolves Internet names timbuktu farallon com to IP Addresses 163 176 4 43 to communicate over the Internet Dynamic Bandwidth Allocation A feature that allows you to place a voice call from a...

Page 155: ...stomer Premise Equipment vendors to jointly provide the first phase of standards based ISDN National ISDN is a collection of standards to allow Customer Premise Equipment to work across different telephone company switches using the Basic Rate Interface NT1 Network Termination 1 A customer owned device that connects to the U Interface and is responsible for the physical and electrical termination ...

Page 156: ...ission that is controlled by a master clock The clock establishes the intervals in which data is sent terminal adapter A device that converts digital signals for use with ISDN equipment T 1 A digital connection with a maximum throughput of 1 5 Mbps T 1 lines are often used to connect LANs Terminal Endpoint Identifier TEI A unique number used to identify B channels so they can be linked together us...

Page 157: ...to B 7 CD Control 5 13 CHAP 6 6 GL 1 blocking 5 12 circuit ID number 2 13 communications software 6 2 compression 5 10 6 3 configuration file 4 21 5 18 for Macintosh computers 5 1 to 5 20 for PCs 4 1 to 4 26 options 4 19 to 4 22 5 9 to 5 12 parameters 4 2 to 4 10 5 6 to 5 12 software 4 1 to 5 20 connections specifications C 1 testing the ISDN connection 4 19 to 4 20 5 14 to 5 15 to a Macintosh com...

Page 158: ...2 9 Setup application 4 2 to 4 10 4 19 to 4 22 4 23 to 4 26 5 2 to 5 20 SPID 2 5 switch configuration type 2 13 switch types 2 15 2 16 testing the ISDN connection 4 19 to 4 20 5 14 to 5 15 TID 2 5 type of line 2 8 worksheet 2 8 2 18 ISDN Assistant 4 4 to 4 5 5 3 to 5 4 L LEDs 7 2 to 7 3 loading settings from a Macintosh computer 5 19 from Windows 4 22 long distance calls 2 13 M Macintosh configura...

Page 159: ...R receiving analog calls 6 12 registers 6 2 6 4 6 5 A 11 to A 16 regulatory notices C 6 to C 8 requirements cabling 1 5 Macintosh 1 4 PC 1 4 restore factory settings 5 15 result codes A 17 to A 18 RS 232 D port C 3 S S registers 6 2 6 4 6 5 A 11 to A 16 Second DN field 5 11 security see CHAP PAP serial port CD control A 9 flow control A 10 optimizing performance 6 9 RS 232 D C 3 see also cabling r...

Page 160: ...mware from a Macintosh computer 7 10 using DOS 7 9 using Windows 7 8 Utilities window 5 14 V V 120 Frame Type 5 11 A 15 Max Frame Size 5 10 A 15 protocol A 15 W Windows configuration options 4 19 to 4 22 configuring the device under 4 2 to 4 10 placing calls 4 10 saving settings 4 21 to 4 22 Windows 95 configuration options 4 19 to 4 22 configuring the device under 4 2 to 4 10 installing the modem...

Page 161: ...se contact your dealer in order to arrange for warranty service THE ABOVE WARRANTIES ARE MADE BY FARALLON ALONE AND THEY ARE the ONLY WARRANTIES MADE BY ANYONE REGARDING THE ENCLOSED PRODUCT Farallon and its licensor s make no other warranties express or implied including without limitation the implied warranties of merchantability and fitness for a particular purpose regarding the enclosed produc...

Page 162: ...nd the like arising out the use or inability to use the product even if Farallon or its licensor s have been advised of the possibility of such damages Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages the above limitations may not apply to you Farallon and its licensor s liability to you for actual damages from any c...

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