Explorer Group 2005 AVANTE, Owner'S Handbook Manual

Page: 116 / 133

PARTS RELATED
QUESTIONS
Q: WHERE CAN I GET SPARE PARTS
FOR MY CARAVAN?
A: We do not supply spare parts direct to
the public at present, but our network of
Retailers will be able to source most parts
you require. For details of your nearest
Explorer Group Retailer please refer to
our Find A Retailer section on our website
or call 01207 699 000 for assistance.
In addition there are companies that buy
up old stock and they may be able to
assist you. Their details can usually be
found in the advertiser sections of the
popular caravan/motorhome press.
Q. HOW MANY YEARS WILL SPARE
PARTS BE AVAILABLE FOR MY
CARAVAN?
A. In accordance with NCC guidelines,
introduced in September 2003, The
Explorer Group will endeavour to supply
spare parts for a caravan, for up to 8 years
before current caravan production.
However, this is dependent upon parts
availability from our suppliers.
Q. WHY DON'T YOU STOCK PARTS AT
THE EXPLORER GROUP FACTORY?
A. Due to the volume of models we
produce it is not possible for us to
maintain stock levels of every individual
component used in our manufacturing
process. We do stock commonly
requested items, but some items must be
made to order to ensure their pristine
condition on delivery.
Q. WHAT IF THE PARTS ARE NO
LONGER AVAILABLE?
A. Where an original part is no longer
available, we will advise a suitable
alternative if it is available.
Q. THERE HAS BEEN A DELAY IN
RECEIVING PARTS, WHO CAN HELP
ME?
A. We do not advise customers to contact
The Explorer Group directly, as you will
not have the unique sales order
identification number that will be required
to trace your order. Your Explorer Group
Retailer has a dedicated account handler
who they can consult about any aspect of
their parts order. Please ask your Retailer
to consult our Parts Department for this
information.
Frequently
Asked Questions (F
AQs)
Explorer Group 2005 Touring Caravan Handbook
115