SERVICING
It is a condition of your warranty that your
caravan must have an "annual" service,
damp and safety check and this should
be carried out by an Explorer Group
approved retailer or Service Centre, in
accordance with NCC guidelines. Proof
of this will be required in the event of a
warranty claim.
Failure to do so will invalidate your
warranty.
The first service is due 60 days either side
of the anniversary of the original date of
purchase. The interval from purchase
date to the first service and the intervals
between services must not exceed 14
months.
Your caravan requires servicing for safety,
efficiency and to protect the investment
you have made. Whether the caravan is
used for short trips or continental long
range touring, regular servicing is
necessary and will ensure continued
enjoyment of your caravan.
Your retailer will carry out your service
using the latest techniques and
equipment (a list of the items to be
inspected, tested and adjusted appears
on the Service Vouchers at the rear of this
handbook), and should provide you with
the service document as proof of regular
maintenance.
As with motor vehicle service documents,
not only will the proof of regular servicing
enhance your caravan resale value, but in
the unlikely event of any defect appearing
at some later date - a properly serviced
and documented caravan history will
enable your retailer to rapidly assess and,
where appropriate, carry out the
necessary remedial work.
MAINS ELECTRICS
It is recommended that you have your
Mains Electrics System inspected by an
NICEIC approved contractor every
3 years.
SPARE PARTS
Should you require any replacement parts
for your caravan it is necessary that you
contact the retailer from whom you
purchased the caravan or any Explorer
Group approved retailer and give the
following information which will help in
identifying the required component:
a) Model and make of caravan
b) VIN number
c) Description of required part
ALL PARTS MUST BE ORDERED AND
SUPPLIED THROUGH AN APPROVED
RETAILER.
REMEDIAL WORK
Explorer together with its suppliers, are
continually undertaking extensive
research into testing, remedial work
procedures and materials such as
sealants, adhesives, gaskets and tapes.
Therefore if for any reason your new
caravan is damaged or requires remedial
work then only an approved Explorer
Group Retailer or Service Centre should
undertake such work.
82
Customer Obligation - Servicing
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