PRIMACY
LAMINATION
53
TECHNICAL SUPPORT
If you are having difficulties configuring and using your system, please read this manual carefully.
If you do not manage to solve your problem, you can obtain further information and help from the Evolis partner network.
Evolis Partner Network
For any unresolved technical problem, contact an Evolis reseller. If you do not know any Evolis resellers, visit the
www.evolis.com
website and send us your
question. Evolis will pass on the contact details of your nearest Evolis reseller. When calling an Evolis reseller, you do need to be close to your computer and
ready to provide the following information:
1
The type and serial number of your printer and your lamination module.
2
The configuration and operating system that you are using.
3
A description of the incident that has occurred.
4
A description of the steps that you have taken to resolve the problem.
In addition, to enable you to find answers to your questions 24/7, the
www.evolis.com
website includes a number of aspects related to day-to-day use of
your printer.
Get more information at www.evolis.com
If you need additional technical help, you will find a great deal of information on using and troubleshooting Evolis printers under the
Drivers and Support
section on the Evolis website at
www.evolis.com
.
This section offers downloads of the latest versions of firmware, print drivers, and user manuals, videos about using and maintaining Evolis printers,
and an FAQ* section giving answers to the most frequently asked questions.
*FAQ: Frequently Asked Questions
