Evinrude E-tec 2011 Series, Product Service Update

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11
AFTER SALES SUPPORT
Master Technician Program
Technicians desiring Master Technician status MUST:
1. Maintain Certified status for at least 4 years (no lapses).
2. Successfully complete all updates by the due date.
3. Complete Outboard Certification Course in 4.5 days or less.
4. Upon successful completion of the Outboard Certification
Course, technicians who meet the qualifications, and who are
approved by their instructor(s) will be given the opportunity to
take the Master Technician exam.
5. Complete the 50 question exam with a minimum score of 90%.
The exam may include questions on ANY outboards sold or mar-
keted by BRP.
To maintain Master Technician status, technicians MUST:
•
Complete all distance learning updates by the due date.
•
Return for hands-on training when required. See Technician
Certification on p. 10.
•
When returning to the Outboard Certification Course, technicians
must complete the course and pass Master Technician exam as
outlined in steps 3 through 5 above.
If a technician allows their Certification to lapse, Master Technician
status is lost.
A technician can take a missed exam at any time to have Certified
status reinstated. However, Master Technician status can only be
reinstated by again meeting the qualifications listed in steps 1
through 5 above.
TECHNICAL PUBLICATIONS
Changes to Service Manual Set
Please note the following changes to the 2011 Service Manuals
and Service Manual Sets:
•
The Installation and Predelivery section has been removed from
individual service manuals.
•
The Special Tools section has been removed from individual ser-
vice manuals.
•
The 2011 Installation and Predelivery Guide has been added to
the Service Manual Set. Additional Installation and Predelivery
Guides may be ordered using P/N 5008506.
•
The 2011 Special Tool Guide has been added to the Service
Manual Set.
IMPORTANT:
The 2011 Special Tool Guide, P/N 5008526, con-
tains tools for current Evinrude E-TEC product only. Dealers should
retain a copy of the 2010 Special Tools Guide, P/N 5007858, or a
prior Special Tools Guide as a reference of tools for older outboard
products.