EUM/OPS/MAN/13/730927
v3F e-signed, 15 April 2016
Ayecka SR1 DVB Receiver EUMETCast Setup Guide
Page 36 of 36
APPENDIX A
TROUBLESHOOTING
(1)
No signal (green LED not showing lock)
a)
Antenna pointing/cable/connector problem
b)
Ayecka SR1 mis-configured, e.g the incorrect profile has been selected
c)
The wrong RF input has been used and or selected as the active device
(2)
Errors showing on Statistics page
(a)
Check the antenna, LNB and dish pointing accuracy.
(b)
Faulty device (try pointing to alternative satellite to verify)
(3)
Tellicast lost connection to announcement channel/losses
(a)
Misconfigured recv.ini file – check IP address is correct
(b)
Problem with gigabit interface – Try using 100Mbit on host NIC
(c)
Mis-configured PIDs on DVB receiver
(d)
Check network cables are functioning correctly
(e)
If the Ayecka interface traffic is going through existing network infrastructure equipment
make sure multicast traffic is (1) allowed and (2) or firewall is not blocking traffic.
Check also that the network has sufficient capacity to transport the required traffic.
(4)
Cannot access box from host system via USB port
(a)
Mis-configured hyper terminal – check com port settings
(b)
USB cable fault
(c)
Power cycle the DVB receiver to attempt recovery
(d)
Faulty DVB receiver
