Grand Hall Limited Warranty
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Residential Application
– Product installed on a single family residence where no more than one family utilizes
the installed product for domestic hot water supply (under 140°F). Residential recirculation is allowed and does
not impact the heat exchanger warranty if an Internal Pump Control (IPC) or external timer and aquastat are
used.
Commercial Application
– Product installed for commercial or multi-family domestic hot water supply, space
heating, continuous recirculation with timer and aquastat controls, and sanitation purposes (above 140°F).
Potable Water
– Public utility or well supplied drinkable water in compliance with EPA secondary maximum
contaminant levels (40 CFR part 143.3), as follows:
5.
6.
7.
Contaminant
Allowable Limits
Contaminant
Allowable Limits
Aluminum
0.2 mg/L
Manganese
0.05 mg/L
Chloride
250 mg/L
Iron
0.3 mg/L
Copper
1.0 mg/L
Fluoride
2.0 mg/L
pH
6.5 – 8.5
Sulfate
250 mg/L
●
How to Obtain Warranty Service
Please contact your licensed, authorized Eternal contractor to obtain diagnostics and warranty service for your
water heater. You can find authorized contractors at www.eternalwaterheater.com. Simply enter your zip code for
a listing of nearby authorized contractors. Be sure to have your model number, serial number and the error code
displayed on the front of the unit available for your contractor so that he/she may arrive at your location with the
necessary tools and parts to remedy the situation. The contractor may contact our technical support department
24/7 toll-free at
1-866-946-1027
and we will help troubleshoot through the process. WARRANTY SERVICE WILL
BE PROVIDED ONLY IF THE
SERVICE POLICIES GUIDE
IS FOLLOWED.
Grand Hall will warrant the heat exchanger against leaks when used normally with water meeting the above EPA
standard. In addition, Grand Hall will warrant against water hardness: Up to 15 grains per gallon (250ppm) for
single family Residential Applications, and up to 7 grains per gallon (120ppm) for Commercial Applications.
US Contact:
Manufacturer:
Grand Hall USA, Inc.
Grand Hall Enterprise Co., Ltd.
3838 W. Miller Rd.,
9th Floor, No 298, Rueiguang Rd.
Garland, TX 75041
Neihu, Taipei Taiwan (114)
Toll-Free: 866-946-1096
