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6.
Why is there still hot water available when the temperature display drops significantly?
Answer: The temperature normally displayed on the unit is the outlet temperature. In fact, there’s about
1/5 of the tank above the sensor which will be of a higher, or equal, temperature to that displayed.
7.
Why does the fan continue to operate after the compressor has stopped?
Answer: Sometimes the unit needs to defrost and the fan will continue running to achieve this. The lower
the ambient temperature, the more often this will occur and is a natural operation of a heat pump.
8.
Why is the heating period so long?
Answer: If the unit is set to Economic mode and when both the ambient temperature and inlet water are
low, the unit will need to run for a longer period to reach the target temperature.
11.0 GUARANTEE
Should any factory fitted Temperature and/or Pressure Relief Valve(s) or other safety devices be tampered
with or removed or any recommended Temperature or Pressure Relief Valves/safety devices not be fitted,
your warranty/guarantee will be invalidated. Neither the Distributor nor Manufacturer shall be responsible
for any damage resulting from the tampering, howsoever caused, save where such exclusion is unlawful.
11.1 Guarantee Terms
ESP warrants/guarantees the electrical parts, thermal controls and valves relating to the cylinder for a
period of one year from the date of purchase, with the exception of normal wear and tear including any
damage caused as a result of lime scale deposits.
The stainless steel vessel forming part of the cylinder is warranted/guaranteed for a period of five years
against faulty manufacture or materials provided that:
i) It has been properly installed by a competent installer as per the instructions and
recommendations contained in this manual and all relevant Codes of Practice and Regulations in
force at the time of installation.
ii) Any disinfection has been carried out in accordance with EN806.
iii) It has not been modified in any way other than by ESP.
iv) It has only been used for the storage of wholesome water.
v) It has not been installed in a location liable to be subjected to frost, nor has it been tampered with or
been subjected to misuse or neglect.
vi) No factory fitted parts have been removed for unauthorised repair or replacement
vii) Within 45 days of purchase the user completes and returns the certificate supplied to register the
product.
The compressor in the heat pump is warranted/guaranteed for 2 years from the date of purchase.
Remaining parts of the heat pump are warranted/ guaranteed for 1 year from the date of purchase.
Evidence of purchase and date of supply must be submitted with any warranty/guarantee claim.
This warranty/guarantee is not valid for installations outside the United Kingdom or the Republic of
Ireland.
