User’s Guide
Voice mail operation
D.19
1 Select question
Select the desired question number, 1–10. the ESI phone system will play the question and give you the
option to perform one of the following:
1 Record question
Begin recording at the tone; press
1
to stop. The new question automatically replaces the old one with
that question number.
Note:
The mailbox will not be enabled if
no
questions exist.
2 Delete question
When prompted, press
2
again to confirm deletion. If you delete a question in the middle of a list
without replacing it, the playback numbers of the other messages will not change (this is important only
for your knowledge in programming, since the system itself won’t introduce each question to the caller
as “Question 3,” “Question 6,”
etc.
).
Example:
If you deleted question number 3 out of 5 questions, the system would play only questions 1, 2, 4,
and 5 to a caller. When you retrieve the playback, two beep tones will separate answers 2 and 4.
3 Hear current question
2 Password
The password may consist of two to eight digits followed by
#
(
0
cannot be the first digit). If you prefer not
to have to enter a password, enter
0
as the entire password.
9 Message Recycle Bin (un-delete)
The ESI phone system stores your most recently deleted 10 messages in a
Message Recycle Bin
to let
you recover, or "un-delete,” messages that may have been deleted in error. Press
9
to advance through
deleted messages. Press
8
to restore a message to your mailbox as an old message.
Retrieving messages from an ESI Feature Phone
Press
VOICE MAIL
,
, and the mailbox number.
Virtual Mailbox Key
See “Virtual Mailbox Key,” page D.6.
Retrieving messages when off-premises
1.
Call the main number.
2.
If the auto attendant main greeting answers, press
and the Q & A mailbox number.
If a live operator answers, have the operator transfer you (by pressing
VOICE MAIL
and
, followed by
entry of the mailbox number).