User’s Guide
Voice mail operation
D.9
. . . To an external pager
You can program
pager notification
to operate either as the sole notification method or in conjunction
with phone delivery.
You can have the system call and activate your external pager whenever the first new/urgent message is
left in your mailbox and repeat the page (at the interval programmed by the administrator) until all new
messages have been retrieved.
Note:
You can toggle the feature on or off in user programming (
PROGRAM 6 1
).
Refer to page C.6, option 6 (“External message notification”), for specific menu selections.
Urgent messages
You can have all new messages delivered or choose to have only
urgent messages
delivered. If you have
enabled the urgent message feature as part of user programming (
PROGRAM
6 4
), you must include, in your
personal greeting, instructions for the caller to press
2
to mark the message as urgent. (See “Examples:
Sample greeting 2” under “Personal greetings” on page D.1.) If you have new, urgent messages, your
VOICE
key's LED will "flutter” (blink rapidly) and, when you retrieve your messages, the system will play urgent
messages ahead of other new messages.
Message Recycle Bin (un-delete)
The ESI phone system stores your most recently deleted 10 messages in a
Message Recycle Bin
to allow you
to recover, or "un-delete,” messages that may have been deleted in error.
You access the Message Recycle Bin through user programming (
PROGRAM
9
). Press
9
to advance through
deleted messages. Press
8
to restore a message to your mailbox as an old message.
Status indicator lamp
(Not on ESI Cordless Handset or 12-Key Feature Phone.)
The red
status indicator lamp
, located at the top of a 24-Key or 48-Key Feature Phone, indicates
three conditions:
•
Phone is off-hook
— Light glows solid red.
•
Phone is ringing
— Light “flutters” continuously.
Note:
The light won’t “flutter” if the ringer volume is turned off.
•
Phone has at least one new voice mail message
— Light blinks.
For example, if a user is wearing a headset, it can be difficult to know whether he/she is on a call. Therefore, just
look at the status indicator lamp — if it’s glowing solid red, the person is, indeed on a call.
Note:
If
more
than one of these three conditions is true at the same station, the status indicator lamp will behave
according to the following priority: off-hook, then ringing, then new voice mail. Here’s an example. You have
a new voice mail message waiting, which makes the status indicator lamp blink. However, if the phone
begins to ring, the status indicator lamp will “flutter” continuously because ringing has a higher priority than
new voice mail; and, if you then pick up the handset or press
SPEAKER
to take the call, the status indicator
lamp glows solid red because the off-hook condition has the highest priority of the three conditions.