User Manual
18
Troubleshooting
Tips & Hints
Please read the issues below carefully and try all relevant steps.
If none of this helps, please contact us on 1300 11 4357 for further advice
or to schedule a technician to inspect your cooktop.
THE COOKING ZONES
ARE NOT FUNCTIONING
Please check...
That your cooktop is plugged in and there is
power to the wall socket.
Hint: Check the mains power or the isolation
switch.
If your cooktop has a Control Lock or Child
Lock function, check that it is switched off.
THE RESIDUAL HEAT INDICATOR
DOES NOT APPEAR
Please note...
If the cooking zone has only been turned
on for less than 30 seconds, the residual heat
indicator will not appear.
If the cooking zone does appear to be
hotter than 50° C or has been activated for
longer than 30 seconds, and the residual heat
indicator has not come on, please contact our
Support Team on 1300 11 4357 for advice.
THE COOKTOP IS HUMMING
WHEN A ZONE IS SELECTED
Please note...
This is normal—the sound will disappear
when the zone heats up.
If the humming sound continues once
the zone is fully at heat, please contact our
Support Team on 1300 11 4357 for advice.
THE COOKING ZONES HAVE
BECOME DISCOLOURED
Please note...
This maybe caused by burnt on remnants of
food. This will not affect the working of the
appliance however you should make sure that
the cleaning instructions are being followed
regularly.
THE COOKTOP IS DIRTY
AFTER COOKING
Please note...
Once it has cooled down, your cooktop
should be cleaned after every use. Any
residues that are left on the cooktop surface
from cleaning agents will damage it. You
should remove any residues with warm water
mixed with a little washing up liquid.
Hint: For physical deposits on the surface,
a specialist ceramic cooktop cleaner/
conditioner should be purchased. Please
follow the instructions with this product.
THERE IS A METALLIC SHEEN
ON THE GLASS
Please note...
This is often caused by pots with aluminium
or copper bases.
Hint: Specialist ceramic cleaner should
remove the marks. Your cooktop should
be cleaned regularly, as spills that are allowed
to burn into the surface may
react with the ceramic glass and become
much harder to remove.
THE ELEMENTS STAY ON HIGH
Please...
Contact our Support Team on 1300 11 4357 to
arrange for a technician to visit.
THE GLASS IS SCRATCHED
Please note...
Scratches are often caused by using cookware
with rough-edges. Please ensure pots and
pans have smooth bases.
THE COOKTOP IS
NOT TURNING OFF
Please...
Ensure the child lock is disabled.
Hint: On some models you may have to touch
the zone control twice to disable.
Please note that if an engineer is asked to attend whilst the product is under warranty and finds that the problem
is not the result of an appliance fault, then you may be liable for the cost of the call out charge.
