Ericsson DIALOG 4220 LITE User Manual Download

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During Calls

BusinessPhone – Dialog 4220 Lite / Dialog 3210

During Calls

The BusinessPhone Communication Platform allows you to handle

calls in many different ways. You can monitor calls, mute the

microphones, make an inquiry, transfer the call, create a

conference or put the call on hold to perform other tasks.

Group Listening

Note:

Dialog 4220 Lite only.

You have an ongoing conversation via the handset.

Press to switch the loudspeaker on or off.

When the lamp lights, the loudspeaker monitors the call.

Note:

You can adjust the volume, see section “

Settings

” on

page 82.

Summary of Contents for DIALOG 4220 LITE

Page 1: ...it in the text flow Select Graphics Properties and make the following settings Width 15 4 cm Important Height 11 2 cm May be smaller Top 5 3 cm Important Left 0 3 cm Important This text should then be...

Page 2: ...BusinessPhone Dialog 4220 Lite Dialog 3210 2 EN LZTBS 160 1320 R1A Ericsson Enterprise AB 2003...

Page 3: ...come 4 Description 6 Incoming Calls 14 Outgoing Calls 17 During Calls 28 Call Forwarding 37 Absence Information 44 Messages 51 Security 64 Group Features 67 Other Useful Features 73 Settings 82 Access...

Page 4: ...versions of the system and or might be protected by a hardware dongle that has to be bought separately The User Guide describes the facilities of the BusinessPhone Communication Platform and the Dial...

Page 5: ...ay be subject to alteration modification or commercial use Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication Warranty ERICSSON MAKES NO WARRANT...

Page 6: ...Description BusinessPhone Dialog 4220 Lite Dialog 3210 6 Description Dialog 4220 Lite 1 4 5 6 7 8 2 3 9 10 11 12 13...

Page 7: ...an external number See section Outgoing Calls on page 17 6 Message Info a To send and receive messages See section Messages on page 51 b To enter information See section Absence Information on page 44...

Page 8: ...Description BusinessPhone Dialog 4220 Lite Dialog 3210 8 Dialog 3210 Basic 1 2 3 4 5 6 7 8 9 10 11...

Page 9: ...n page 88 3 Programmable keys Storing numbers and program functions See section Settings on page 82 4 Inquiry To make an inquiry to an internal or external party See section During Calls on page 28 5...

Page 10: ...will only find illustrations of the Dialog 4220 keys If you are using the Dialog 3210 Basic please refer to the table below to find out the appropriate key combination Lamp indications The key lamps...

Page 11: ...Description Extinguished lamp The function is not active Steady light The function is active Slowly flashing lamp The line or function is put on hold Rapidly flashing lamp An incoming call or message...

Page 12: ...e Ringing signal to called party repeated after 4 s Special ringing tone Ringing signal to Line 2 repeated after 4 s Busy tone Called party is busy Number unobtainable tone Called number not accessibl...

Page 13: ...Ringing signals are emitted from the phone Note The tones and ringing signals in this guide refer to the standard system but may vary between countries Internal ringing signal repeated after 4 s Exte...

Page 14: ...e in your office u z Lift the handset and call the ringing extension You receive busy tone 6 Press Allow calls on Line 2 Note Dialog 4220 Lite only If you also want to receive calls while speaking you...

Page 15: ...to the first caller Press if you want to terminate the ongoing call A second call is waiting A muted ringing signal will inform you during a conversation that a second call is waiting on your phone T...

Page 16: ...digits maximum Previously saved number is erased Dialog 4220 Lite Save number Before you quit the call 2nd Press Save Redial Press to save the dialled number Redial number 2nd Press Save Redial Press...

Page 17: ...ernal and external calls u Lift the handset and dial either z An extension number to make an internal call Or 0 z The digit s for external call access and the external number Note Which digit to press...

Page 18: ...t See also section Automatic Redial on page 20 u Lift the handset Press to redial the last dialled external number Save external number When you make an external call you can save the number in order...

Page 19: ...one or get no answer 5 Press Verification tone Note The number for Automatic Callback may differ from country to country See table Alternative programming for Automatic Callback Camp on Intrusion on p...

Page 20: ...rapidly flashing and is lit when the request is stored and activated Verification tone d or Replace the handset or press to finish the procedure You are called back if the called number finishes the...

Page 21: ...Automatic Redial request could be cancelled automatically Pause It is possible to pause all of your successfully activated requests by programming a separate pause key see section Program a function...

Page 22: ...able Alternative programming for Automatic Callback Camp on Intrusion on page 85 Intrusion You can intrude on an ongoing call on a busy extension if this function is allowed 8 Press to intrude Intrusi...

Page 23: ...ernal numbers are stored as Common Abbreviated Numbers in the exchange On the Dialog 4220 Lite up to 14 Individual Abbreviated Numbers your personal most frequently used external numbers can be stored...

Page 24: ...tory Individual Abbreviated Numbers via a programmable key Note Dialog 4220 Lite only You can program and activate your most frequently used external numbers on the 2nd layer of a programmable key Thi...

Page 25: ...or a second dial tone press the key 2nd followed by the key 2 Or z Dial a code 2 digits _ A Press the programmable key again X Press to finish programming Note The Dual Function keys allow Individual...

Page 26: ...ogram external numbers on the keys 0 to 9 51 Enter Programming mode z Select an Abbreviated Number between 0 and 9 and press 0 z Dial the digit s for external call access and dial the number The numbe...

Page 27: ...s this key to call the desired person u Lift the handset Michael P Press to make a call pre programmed Program Dial by Name How to program an internal directory number on a programmable key 00 Enter P...

Page 28: ...calls mute the microphones make an inquiry transfer the call create a conference or put the call on hold to perform other tasks Group Listening Note Dialog 4220 Lite only You have an ongoing conversat...

Page 29: ...call Note When the loudspeaker is on the microphone is automatically switched off in the handset You can adjust the volume see section Settings on page 82 From monitoring to handset s Press to switch...

Page 30: ...calls create a Conference and end one of the calls Press to end the Inquiry call The second call is disconnected Line 1 Press to retake the first call You are now connected to the first party Dialog 3...

Page 31: ...nd want to refer back to the call that is put on hold on Line 1 The lamp of the call put on hold flashes Line 1 Press to put the second call on hold First call is connected Press to put the first call...

Page 32: ...Transfer Press Or d Replace the handset The call is transferred External calls might only be transferred with the Transfer key if this state of connection is allowed by the System programming Dialog...

Page 33: ...lback You are called back if you have transferred an external call and the other extension has not answered the call within a certain time Your telephone will ring again Call Waiting If you hear the C...

Page 34: ...ty 2nd Press Conference Press to establish a three party Conference Now you have established a three party conference To indicate the Conference all Conference members will hear a periodical Conferenc...

Page 35: ...ce tone Repeat the procedure to include other persons into the Conference In this way you can include up to six parties in a conversation How many of them can be external callers depends on the progra...

Page 36: ...re programmed The Line key lamp flashes slowly The call can be picked up on any extension within one minute or if not it will recall on the holding extension Line Press to pick up on own extension Or...

Page 37: ...o able to record your Personal Greeting see section Personal Greeting on page 53 Note You can still make calls as usual Diversion when there is no answer If you are not available to answer incoming ca...

Page 38: ...Diversion 2nd Press Diversion Press to activate diversion All calls to your extension are directed to a pre programmed address Cancel diversion 2nd Press Diversion Press to cancel diversion Dialog 321...

Page 39: ...warding Program Fixed Diversion address Note Dialog 4220 Lite only If you need to program a new diversion address 00 Dial to start programming 2nd Press Diversion Press z Dial new diversion address 2n...

Page 40: ...e Program and activate Internal Diversion Divert your calls to an internal position 2nd Press Diversion z Press and dial the new directory number Any directory number 2nd Press Diversion Press Verific...

Page 41: ...e new diversion address Press to activate the Individual Diversion Verification tone X Press to finish the procedure You can make outgoing calls as usual A special dial tone reminds you that Call Forw...

Page 42: ...on to check if the External Diversion has been set up correctly This way you can make sure that the number has been programmed properly and that your calls will not be diverted to another person by mi...

Page 43: ...ctive on your telephone Activate Follow me Note This procedure has to be executed from the telephone the calls are diverted to 21 Dial z Dial your number and press z Dial the new number and press Spec...

Page 44: ...rs will be routed to the operator who also has access to your absence info Note When you have activated a diversion with a Personal Greeting callers will receive this greeting even if you have activat...

Page 45: ...to finish the procedure The programmed absence info will be shown in the display Internal callers receive the information on the display or as spoken information to callers without display phone Exte...

Page 46: ...ten to your recording 9 Press and speak to re record Press to activate Press to finish the procedure Internal callers will hear the information via the handset or the loudspeaker External callers will...

Page 47: ...fo Press 0 Press to erase info Save information 2nd Press Info Press to deactivate and save for later use Information is passive Press to finish the procedure Use saved information When the informatio...

Page 48: ...procedure Internal callers receive the information on the display or as spoken information to callers without display phone External callers will be routed to the operator who also has access to your...

Page 49: ...nd listen to your recording 9 Press and speak to re record Press to activate X Press to finish the procedure Internal callers will hear the information via the handset or the loudspeaker External call...

Page 50: ...ase 23 Press to erase info X Press to finish the procedure Save 23 Press to deactivate and save for later use Information is passive X Press to finish the procedure Use saved information When the info...

Page 51: ...ter the Message system only possible from your own extension you might be requested to change your Password if it is default 0000 Note Some systems are programmed to allow the Default Password Follow...

Page 52: ...ivate Divert your extension to the Mailbox system 2nd Press Diversion Press z Dial the number to the Mailbox system Ask the system administrator for your defined Mailbox system number 2nd Press Divers...

Page 53: ...sh the procedure Deactivate 21 Dial X Press to finish the procedure Personal Greeting Depending on the type of diversion you want to activate you can leave three different Personal Greetings to the ca...

Page 54: ...When a new message is received the Message lamp flashes rapidly u Lift the handset Message Press to retrieve a message See section Check and store received messages on page 56 Retrieve messages exter...

Page 55: ...ability and for more information You can be notified in two different ways depending on the programming of the system Notification with Mailbox access You acknowledge the notification via your Passwor...

Page 56: ...re your received messages Received messages are divided into the following three categories New messages not heard Heard messages Stored messages Voice messages can also be forwarded to other Mailbox...

Page 57: ...Mailbox number is the same as the extension number Message Press to view the Mailbox Note Depending on the configuration you might be asked for your Password before you can retrieve your messages See...

Page 58: ...is that a Common Mailbox can be used by more than one user Dialog 4220 Lite Activate Divert your extension to the Mailbox system 2nd Press Diversion Press z Dial the Common Mailbox number Please ask t...

Page 59: ...the system administrator for your defined Mailbox number Press X Press to finish the procedure Deactivate 21 Dial X Press to finish the procedure Retrieve messages internally u Lift the handset Commo...

Page 60: ...y s telephone number z Dial the Common Mailbox number During the procedure you will be asked for your extension number and your Password Note You cannot use the Default Password 0000 to retrieve messa...

Page 61: ...to an extension when you receive busy tone or get no answer Callback message To send a Call Me message Message Press Press to send Voice message Message Press 9 Press and speak a Voice message Press t...

Page 62: ...age is treated as a normal message How to retrieve Dictaphone messages see section Check and store received messages on page 56 Record message To start the recording 58 Dial and record your message Th...

Page 63: ...s the Recording key pre programmed While recording is active a steady light indicates that the conversation is being recorded You can start or stop the recording whenever you want The maximum recordin...

Page 64: ...hen you are using the DISA function Note The first time you enter the Message system you might be requested to change your Password if it is default 0000 This procedure is performed directly in the Me...

Page 65: ...n u Lift the handset 72 Dial z Dial your Password Press Dial tone You can make one call from your extension Bypass another extension This makes it possible to make a call on another blocked extension...

Page 66: ...3210 66 Block extension 72 Dial to block your extension Verification tone Press to finish the procedure Un block extension 72 Dial z Dial your Password Press to re open Verification tone Your extensio...

Page 67: ...n all phones For each external line a Function key has to be programmed Which means that you are able to monitor the state of traffic for every programmed external line e g free busy You can also esta...

Page 68: ...Supervision and handling calls for a group of extensions If a Supervision Attendance key is programmed on your telephone you are able to call the other group members or answer incoming calls for the...

Page 69: ...by dialling a special answering number Please ask your system administrator for the configured number u Lift the handset z Dial the Group Call pick up code Loudspeaker Paging You can page all extensio...

Page 70: ...een predefined as a Common Bell extension z Dial the Common Bell pick up code Please ask your system administrator for the Common Bell pick up code u Lift the handset You will immediately be connected...

Page 71: ...t including Tandem configurations Incoming calls to the hunt group are directed to free extensions in the group The hunt order within the group can be changed to suit your needs If all members of the...

Page 72: ...28 Dial Press Answer calls Answer Group Hunting calls in the normal way Log out To log out from one hunt group 28 Dial z Dial the hunt group code Please ask your system administrator for the configure...

Page 73: ...One of the telephones is defined as the Primary and the other one as the Secondary This function enhances the communication for users that for example have a wired phone on their desk the primary tele...

Page 74: ...the secondary telephone For incoming calls The secondary telephone cannot be called and the primary telephone works as a normal stand alone telephone For outgoing calls Both telephones are treated as...

Page 75: ...ime and press 00 23 hour 00 59 minute Example 1430 Note If you receive busy tone your extension does not have the authority to set a reminder In case of a typing error press the Volume Down key to del...

Page 76: ...ancel the music Note You can adjust the volume see section Settings on page 82 Doorphone The Doorphone is used to monitor the admission to your company i e you can open the doorlock from your phone An...

Page 77: ...tercom call pre programmed Press to cancel the Intercom call Night Switching If you want this feature please ask your system administrator This function is used for directing all incoming calls to one...

Page 78: ...change it see section Change Password on page 64 You can also divert calls from your office extension to your external position see section Call Forwarding on page 37 During the procedure you will be...

Page 79: ...ryone who is allowed to make external calls will receive an Account Number which has to be used each time he she wants to make an external call Verified Account Numbers contain up to 10 digits and can...

Page 80: ...lls are internal calls sent via an internal data network LAN or WAN and the transfer of data and voice is made on the same line If you are connected to an internal data network the IP connection is ma...

Page 81: ...t Cost Routing u Lift the handset 0 z Dial the digit s for external call access and the external number The usual way of making an outgoing external call Calling Least Cost Routing If LCR has been ins...

Page 82: ...on page 17 and how to program a new diversion address is described in section Call Forwarding on page 37 Program a function How to program a function on a programmable key Note Some functions can als...

Page 83: ...again Press to finish programming After approximately 10 seconds the Function key is active Example Program Supervision of extension 204 on a programmable key with ringing character 1 For available Fu...

Page 84: ...ion name Function code Associated number Ringing character NAMECALL Dial by Name 10 Extension number SUFFIX DIGIT Camp on 11 4 Automatic Callback 11 5 Answer calls another extension 11 6 Radio Paging...

Page 85: ...to country If you cannot use a code of a function maybe your exchange system has been programmed with a different associated number Because this User Guide describes only the default programming the f...

Page 86: ...nal calls and for Background Music During a call adjust handset listening volume in handset mode Adjust loudspeaker volume in Monitor mode or during Background Music General Press to change the volume...

Page 87: ...rings 1 1 Press Or 1 2 Press You will hear the selected type Press to finish the procedure Note When type 2 is selected the programming of the ringing volume is not applicable Ringing volume 2 0 9 Pre...

Page 88: ...hone to the exchange and to a pre defined extension A special circuit layout provides maximum functional security To a telephone fitted with an alarm interface unit you can connect devices such as bat...

Page 89: ...tside your door Enhanced Headset functionality PC Sound Card Second handset Note For people with impaired hearing the Option unit offers the possibility to amplify the receiving volume in the handset...

Page 90: ...The following Headset functions are available Activate Deactivate the headset Headset g Press the Headset key to activate deactivate See section Dialog 3210 Basic on page 8 All calls can be handled v...

Page 91: ...ges in connecting to several external lines We would therefore like to draw your attention to the following Please do not transfer external calls to an external Mailbox to information systems or to ex...

Page 92: ...ation Dialog 4220 Lite Install cables You can put the cable to the handset in the notch underneath the telephone The cable to the exchange has to be plugged in LINE and the handset cable has to be plu...

Page 93: ...93 BusinessPhone Dialog 4220 Lite Dialog 3210 Installation Install stands and adapt telephone Position high Position low Press to fasten stand Release to remove stand...

Page 94: ...Dialog 4220 Lite Dialog 3210 94 Install pullout leaf 1 Remove the protective film from the guiding rails 2 Attach the guiding rails to the bottom of the phone observing the direction of the cut corner...

Page 95: ...out using a special console Useful for instance in conference rooms or public areas 1 Use a screwdriver to remove the handset hook 2 Turn the hook upside down and insert 3 Use a screwdriver to remove...

Page 96: ...our telephone on sensitive surfaces Use a non slippery pad to protect your furniture from possible damage Do not place your telephone near sources of extreme heat e g near the radiator Make sure that...

Page 97: ...to exchange 3 Space for personal directory list optional 4 Wall mounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone The cable to the exchange...

Page 98: ...ne Dialog 4220 Lite Dialog 3210 98 Wall mounting handset hook When mounting on a wall you have to pull out and turn the hook Install stand and adjust telephone Press to decrease angle Pull to increase...

Page 99: ...e near sources of extreme heat e g near the radiator Make sure that the line cable isn t creased Cleaning the telephone Use a slightly moistened not wet soft cloth or an anti static cloth and wipe off...

Page 100: ...n Outgoing Calls on page 17 Dial by Name Initiation of a call by operating a single key Internal numbers or Common Abbreviated Numbers can be stored on each extension See section Outgoing Calls on pag...

Page 101: ...the cheapest way to connect your external call not necessarily the shortest distance See section Least Cost Routing on page 81 Loudspeaker Paging All members of an extension group are paged i e recei...

Page 102: ...xternal See section During Calls on page 28 Tie line An external line from the private network Transfer During an internal or external ongoing call you can make an inquiry and then transfer the call t...

Page 103: ...Diversion 40 Program Fixed Diversion address 39 Call Waiting 33 Change information 47 50 Change Password 64 Check and store received messages 56 Common Abbreviated Numbers 24 Common Bell 70 Common Hol...

Page 104: ...ing 96 Placing 96 Stands 93 Wall mounting handset hook 95 Intercom Line 77 Internal Messages 51 IP Calls 80 K Key system 67 L Lamp indications 10 Last External Number Redial 18 Least Cost Routing 81 L...

Page 105: ...ogram a function 82 Program Fixed Diversion address 39 R Refer Back 31 Reminder 75 Ringing signal 87 S Save and redial incoming calls 16 Save external number 18 Save information 50 Security 64 Send Me...

Page 106: ...Notes BusinessPhone Dialog 4220 Lite Dialog 3210 106 Notes...

Page 107: ...lled back Camp on 4 Keep handset off hook Intrusion 8 During calls Group Listening Dialog 4220 Lite only Monitoring s Dialog 3210 only Individual Hold Line Press flashing key to retake Conference Ongo...

Page 108: ...140 countries Ericsson is helping to create the most powerful communication companies in the world All rights reserved Ericsson Enterprise AB For questions regarding the product please contact your Er...

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