19
EN
TROUBLESHOOTING
Les anomalies de fonctionnement sont souvent dues à des causes mineures ; consulter le tableau ci-dessous avant de contac-
ter le service après-vente. Cela pourra vous faire gagner du temps et vous éviter des dépenses inutiles.
Anomaly
Possible causes
Remedies
The display is off and the buttons do
not work
The power supply is faulty.
Check that the device is well supplied electrically.
The rear switch is off.
Place the switch in "1" position
The control box is defective.
Disconnect the stove for a minute, reconnect it and turn it on
again. If the problem persists, contact the after-sales service
The connection between the case and the
card is defective.
Contact after-sales service
The electronic card is defective.
Contact after-sales service
The remote control does not work
The distance is too high.
Bring the remote control closer to the stove
The battery is worn.
Replace the battery
The remote control is defective.
Contact the after-sales service to replace the remote control
The stove has a ignition defect
Excessive accumulation of ash in the
brazier.
Clean the brazier
Incorrect ignition procedure.
Repeat the ignition procedure.
If the problem persists, contact the after-sales service
The stove does not start
automatically
The pellet tank is empty.
Fill the tank with pellets
The spark plug does not reach the required
temperature;
Have the spark plug checked by a qualified technician
The pellet does not descend into the brazier.
After disconnecting the socket, checking that the pellet is not
stuck in the chute and that the endless screw is not stuck by a
foreign body.
The endless screw engine is damaged.
Contact after-sales service
The brazier is poorly positioned or is dirty. Clean the brazier and check that the spark plug is positioned in
front of it.
The smoke evacuation circuit is obstructed; Eliminate any foreign body from the chimney or smoke duct
The smoke extractor does not work.
Contact after-sales service
The pellets are too wet.
Replace the pellets and check the storage location.
The stove works for a few minutes,
then stops.
The ignition procedure was interrupted.
Repeat the ignition procedure.
If the problem persists, contact the after-sales service
The power supply was cut.
Repeat the ignition procedure.
Smoke probes are defective.
Contact after-sales service
The smoke extraction fan works
continuously.
The stove is still being cooled
Wait for the end of cooling.
If the problem persists, contact the after-sales service
The glass door is dirty too quickly, the
flame is long, reddish and weak
The chimney has too long or bitten sections Have the extraction circuit checked.
There are too many pellets in the tank
Reduce the level of charge of the pellets.
The brazier is poorly positioned or is dirty. Clean the brazier and check that the spark plug is positioned in
front of it.
Of the wind is opposed to the extraction
flow.
Have the extraction circuit checked.
The combustion air is faulty
Check the air admitted circuit.
Check the position and state of propart of the brazier.
The type of pellet used has been changed
Check the quality of the pellets.
The smoke extractor does not work.
Contact after-sales service
The door is not waterproof.
Check the seal of the door seal.
