Quadro Manual I: Installation Guide
Appendix: Checking the Connections
Quadro2x, 2xi, Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x)
54
Basic Tests:
Checking for physical link: no WAN link
Please check the physical connection of the WAN interface. Cable not
plugged or broken?
Test failed.
If diagnostics are successful, but you are still unable to place a call to 899# then check the
SIP registration status.
Open the SIP Registration Status page using the Quadro management
System
menu item
Status
. Besides the SIP registration information for the auto attendant and each connected
extension, the Detected Connection Type is shown. If Quadro is placed behind a NAT
router, the detected NAT type and the IP address of this router's WAN port are displayed.
Fig. I-60: SIP Registration Status page
Detected Connection Types
that are unsupported:
•
Unknown connection - unexpected error
•
Symmetric NAT
•
Symmetric Firewall
•
Blocked UDP
If the
Detected Connection Type
is any of the types listed above, Quadro cannot work
behind your router. You must either connect the Quadro in front of the router, or configure
NAT traversal manually as explained in
Appendix: Configuring NAT Traversal
If you are unable to resolve your problems, please send us a technical support request on
the
Support
section of
. Please prepare a system log file and at-
tach it to your request. (To generate a system log file, open the
System Diagnostics
page
System
menu item
Diagnostics
) and click
Download System Logs
.
Summary of Contents for Quadro 16xa
Page 1: ......
