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Quadro Manual I: Installation Guide

Quadro2x, 2xi, Quadro4x, 4xi, 4xa, 4xiai, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x)

Appendix: Configuring NAT Traversal........................................... 46

Appendix: Configuring the Epygi SIP Server.................................. 48

Appendix: Checking the Connections ........................................... 53

Manual II: see Administrator's Guide

Describes in detail the menus available for administrators only, further, it in-
cludes all the system’s default values at a glance.

Manual III: see Extension User's Guide

Describes in detail the menus available for extension users, further, it includes
all the call codes at a glance.

Summary of Contents for Quadro 16xa

Page 1: ......

Page 2: ... Users This Installation Guide in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Epygi provides no warranty with regard to this Installation Guide or other information contained herein and hereby ex pressly disclaims any implied warranties of merchantability or fitness for any particular purpose in regard to this manual or o...

Page 3: ...nnected to the telephone line ensure the installation of the Quadro does not disable your alarm equipment If you have any questions about what will disable alarm equipment consult your telephone company or a qualified installer Electrical Safety Advisory To reduce the risk of damaging power surges we recommend you install an AC surge arrestor in the AC outlet from which the Quadro is powered Indus...

Page 4: ...gging in to Quadro 19 Step 2 2 Basic Configuration 20 Step 2 3 Comprehensive Configuration 24 Run the System Configuration Wizard 26 System Configuration 26 DHCP Settings for the LAN Interface 27 Regional Settings 27 Emergency and PSTN Access Code Settings 28 Finishing the System Configuration Wizard 29 Run the Internet Configuration Wizard 31 Uplink Configuration 31 WAN IP Configuration 32 PPP Co...

Page 5: ...nfiguring the Epygi SIP Server 48 Appendix Checking the Connections 53 Manual II see Administrator s Guide Describes in detail the menus available for administrators only further it in cludes all the system s default values at a glance Manual III see Extension User s Guide Describes in detail the menus available for extension users further it includes all the call codes at a glance ...

Page 6: ...e extensions FXS and one G SHDSL WAN port Quadro16x supports four phone lines FXO 16 phone extensions FXS and one Ethernet WAN port Quadro16xi supports three phone lines ISDN 16 phone extensions FXS and one Ethernet WAN port Quadro16xa supports four phone lines FXO 16 phone extensions FXS and one ADSL WAN port Quadro16xia supports three phone line ISDN 16 phone extensions FXS and one ADSL WAN port...

Page 7: ... MSN Step 2 B Using an ADSL or G SHDSL Uplink explains the additional WAN specifications needed if using a Quadro IP PBX with an ADSL Internet Uplink Step 3 Registering on Epygi s Technical Support shows you how to access the Epygi Technical Support Center and the Epygi SIP Server Step 4 Making Receiving Calls explains how to enable the Quadro s various telephony features Appendix PC DHCP Settings...

Page 8: ...5 cable is needed to connect Quadro to ISDN At least one off the shelf analog phone with an RJ11 telephone cable One CAT 5 Ethernet cable with an RJ45 connector to connect to the Quadro LAN port One PC with a 10 100 Mbps Ethernet card or adapter installed TCP IP network protocol installed on each PC For optimal results Internet Explorer 5 5 or higher or Netscape Navigator 4 7 or higher are recomme...

Page 9: ...ets with RJ11 connectors enable connectivity of regular analog tele phones These are FXS Foreign Exchange Station analog ports As a factory de fault the phones connected to PHONE sockets 1 3 1 2 for Quadro2x are configured as voice extensions PHONE socket 4 is preconfigured for a fax machine 5 RJ45 socket to attach to the Local Area Network LAN via an Ethernet CAT 5 cable If a PC is connected dire...

Page 10: ...istration password you entered Please Note A Factory Reset forces the default LAN IP address of 172 30 0 1 and default admin password of 19 The Rear Panels of Quadro2xi 4xi and 16xi Fig I 2 Quadro s Rear Panels ISDN Ethernet flavors 9 RJ45 socket s to connect the Quadro to the ISDN PSTN network using a digital phone service The Rear Panels of Quadro4xa and 16xa Fig I 3 Quadro s Rear Panels FXO ADS...

Page 11: ... network using digital phone service 10 RJ11 socket to connect the Quadro via ADSL to the Internet The Rear Panels of Quadro4xs and 16xs Fig I 5 Quadro s Rear Panels FXO G SHDSL flavors 11 RJ11 socket to connect the Quadro via G SHDSL to the Internet The Rear Panels of Quadro4xis and 16xis Fig I 6 Quadro s Rear Panels ISDN G SHDSL flavors 9 RJ45 socket s to connect the Quadro to the ISDN PSTN netw...

Page 12: ...LAN interface on link ok off no link flickering traffic on the link 6 WAN green Status of the WAN interface on link ok off no link flickering traffic on the link all Quadro IP PBXs except XDSL flavors Status of the FXO LINE Quadro2x FXO LINE 1 Quadro4x 4xa 4xs FXO LINE 1 or 2 Quadro16x 16xa 16xs 4x special edition on line in use off line not in use 7 Line1 green Status of the first B Channel of IS...

Page 13: ...l glow for a few seconds then the yellow Info LED will glow for another 4 or 5 minutes while the green Busy LED is blinking Once the Info LED is off the boot sequence has been completed successfully LED indication during uploading an emergency firmware The red Fault LED and the yellow Busy LEDs will stop blinking alternately and start blink ing in parallel This shows that Quadro has accepted the e...

Page 14: ...ionality will hide the LAN IP address from the WAN Internet side There are two ways of assigning an IP address statically or dynamically A Static IP address is a fixed manually assigned IP address that remains valid until changed If you plan to use the Quadro as your Internet access router contact your Internet Service Provider ISP to find out if a static IP address is assigned to your account If ...

Page 15: ...ed through its WAN port directly to one of the router s LAN ports and will get an IP address from the router By default the Quadro acts as a DHCP client on the WAN port Please Note Since Quadro uses STUN by default it will work with most basic routers without any further configuration Please Note Initially the Admin PC must be connected to the Quadro LAN port to access Web Management of the Quadro...

Page 16: ...rnet Access Router with a switch connected to the LAN port If the user already operates a router connected to the cable or DSL modem and has de vices behind the router the router is disconnected from the modem and the Quadro is in serted between the modem and the router see picture below The Quadro serves as an Internet access router and DHCP server The Quadro will be configured to connect directl...

Page 17: ...ind a router Quadro4x used as Internet access router Quadro2x and Quadro16x are connected accordingly Fig I 13 Installation Quadro4x used as an Internet Access Router Quadro4xi used as Internet access router All Quadro ISDN IP PBXs are connected accordingly They also may be con nected with its Ethernet WAN port to a router see above and additionally the ISDN ports of all Quadro devices may be join...

Page 18: ...rom the existing phone to the Quadro FXO port leaving the micro filter connection as is Connect the Ethernet port on your PC via a straight CAT 5 cable with an RJ45 connec tor to the LAN socket of the Quadro If a hub or switch is connected between the Quadro and your PC use a crossover cable from the LAN interface of the Quadro to the hub switch Connect the WAN port of the Quadro to the Internet s...

Page 19: ...uto Attendant by de fault and the caller has to enter a valid extension number e g 21 followed by the sign to reach a phone connected to the first PHONE port of the Quadro IP telephony Dial 899 and you will hear a voice message that confirms you have successfully established an IP call If this call is not successful go to Appendix Checking the Connections for troubleshooting Your Quadro is now con...

Page 20: ...e LAN port Enter http 172 30 0 1 Quadro s default LAN IP address into the address field The Login page of the Quadro will be displayed see picture below Fig I 16 Login page Enter admin as the Username and 19 as the password to log in as the administrator Se lect the desired language Once you log in you will enter into the Quadro Management Menu Please Note If you enter a wrong password and or user...

Page 21: ...to be configured Click the Next button to start On the System Configuration page enter a unique name for the Quadro into the Host Name field Please Note The Host Name is very useful when many Quadro s are part of a net work and one administrator has remote access to all of them All pages show this name on the top right corner Fig I 18 System Configuration page 2 Continue navigating through the Sys...

Page 22: ...m configuration and save the settings click the Finish but ton The Confirm Settings page then will be displayed You must click OK to confirm the changes Fig I 20 Confirm Settings page Please Note You have to confirm the settings within 20 minutes otherwise the Quadro will restore the previous configuration and reboot If the administrator mistakenly changes the Quadro IP address to an unknown value...

Page 23: ...G 726 32 Codec by default which consumes 48 kbps for each call For more information on other available codecs and their bandwidth consumption refer to the online help pages or the Administrator s Guide The Min Data Rate field specifies the amount of bandwidth reserved for data applications The value entered here must be smaller than the value specified in the Upstream Bandwidth field Typically thi...

Page 24: ...g the firewall only is required to access the Quadro s management when the Quadro is connected behind a router To configure the firewall open Firewall Configuration from the Internet Uplink menu Disable the firewall by deselecting the corresponding checkbox Fig I 23 Firewall Configuration page Please Note The Enable IDS checkbox is not available for some Quadro IP PBX models ...

Page 25: ...dard gateway and the IP address of the Domain Name Server DNS MAC address needed when the ISP requires a specific MAC address for the WAN If your WAN uplink is Point to Point Protocol over Ethernet PPPoE you will need the following data Bandwidth how much is available upstream and downstream PPP Configuration does your ISP use a dynamic or fixed WAN IP address If the WAN IP address is dynamic no m...

Page 26: ...e system Two Configuration Wizards are available to accomplish the basic configuration of the Quadro devices The System Configuration Wizard a tool for the administrator to define the Quadro s Local Area Network settings and to specify regional configuration settings to make Quadro operational in its LAN The System Configuration Wizard must be run upon Quadro first startup The Internet Configurati...

Page 27: ... be configured Click on the Next button to get to the System Configura tion page System Configuration Enter into the Host Name field a unique name for the Quadro device This is useful when many Quadro s are part of a network and one administrator has remote access to all of them All Web Management pages show this Host Name in the top right corner For a basic configuration the LAN IP address needn ...

Page 28: ...fault LAN IP address of the Quadro you also may leave the de fault values for the IP Address Range Make sure your connected LAN devices belong to the same network as the LAN port of your Quadro Please Note Make sure there is only one DHCP server on the LAN otherwise unpredict able network behavior can occur Fig I 27 DHCP Settings for the LAN Interface page Click on Next to display the Regional Set...

Page 29: ...he Emergency and PSTN Access Code Settings page Emergency and PSTN Access Code Settings Fig I 29 Emergency and PSTN Access Code Settings page You may enter your local specific emergency codes into the appropriate field i e in the US this is the well known 911 whereas in Germany 112 110 would be the correct numbers In case of an emergency you can then pick up any FXS phone and dial your configured ...

Page 30: ...System Configuration Wizard finishing page Click the Finish button to complete the System Configuration Wizard The Quadro will then stop internal functions and apply the changes made in the Wizard Fig I 31 Wizard Execution Progress page After this is complete the Quadro will reply with the Confirm Settings page requesting confirmation of the changes Press the OK button to confirm the settings Fig ...

Page 31: ...and reboot Please Note If you do not use DHCP for your LAN and you have changed your LAN set tings make sure that the IP address of the PC connected to Quadro is still within the speci fied IP address range otherwise your PC may not establish a connection to Quadro If you changed the network configuration of the LAN you may have to reboot your PC to receive a new IP address from the new network Yo...

Page 32: ...iguration Wizard This first page of the Internet Configuration Wizard is for informational purposes only and lists the items to be configured Click on the Next button for the Uplink Configuration page Uplink Configuration Select the desired WAN uplink protocol and enter the WAN Interface Bandwidth to assure the quality of IP calls Fig I 34 Uplink Configuration If the available bandwidth is used to...

Page 33: ...AN Interface Protocol by choosing between PPPoE Point to Point over Ethernet and Ethernet Use Ethernet for DHCP or static IP Clicking Next shows the WAN IP Configuration page If PPPoE is the selected WAN In terface Protocol the next page will be PPP Configuration WAN IP Configuration Your Internet Service Provider ISP should provide this information Assign automatically via DHCP The parameters are...

Page 34: ... IP address activate the Dynamic IP Address radio button otherwise activate the Fixed IP Address radio button and enter the IP address you were assigned by your ISP Click the Next button to display the WAN Interface Configuration page WAN Interface Configuration If your ISP requires a specific MAC address e g for authentication it can be entered on this page The required MAC address can be entered...

Page 35: ...tablished If Fixed Nameserver Address is selected manually enter the IP addresses provided by your ISP for the name server and the alternative name server If Ethernet is the selected WAN Interface protocol clicking Next shows the summary page of the Internet Configuration Wizard If PPPoE is the selected WAN Interface protocol the next page will be ISP Authentication Settings ISP Authentication Set...

Page 36: ...g I 40 PPP Dial Settings page The default value is Always connected Dial Manually enables a button on the main Quadro Management page to open or close the Internet connection manually The Keep connection alive checkbox generates some traffic on the Internet It is useful if your ISP disconnects you when there is no traffic on the link Click Next to show the summary page of the Internet Configuratio...

Page 37: ... Internet Configuration Wizard The Quadro will then stop internal functions and apply the changes made in the Wizard After this is complete the Quadro will reply with the Confirm Settings page requesting confirmation of the changes Press the OK button to confirm the settings Please Note you must confirm the settings within 20 minutes otherwise the device will revert back to the previous configurat...

Page 38: ... is exactly the same as described in Step 2 As some ISDN providers require an outgoing MSN to be defined go to the Telephony menu and open the ISDN Settings page Fig I 42 ISDN Trunk Settings page Select the Trunk 0 link to open the corresponding Signaling Type page Fig I 43 Signaling Type page Make sure that Use Default outgoing MSN is checked and enter one of the telephone numbers you received fr...

Page 39: ...erface Protocol PPPoA may be selected and the ATM Bridging Settings ADSL or G SHDSL need to be specified All the values needed here are ISP specific so you have to get the corresponding information from your ADSL or G SHDSL provider Thus some pages of the Internet Configuration Wizard are different Uplink Configuration Page This page offers additionally the WAN Interface Protocol PPPoA to be selec...

Page 40: ... Set tings ATM area Fig I 45 Internet Configuration Wizard WAN Interface Configuration page for ADSL Quadros PPPoA Ethernet Here you may select from predefined settings of some ADSL or G SHDSL providers If you don t find your provider in this list you need to select manual and enter the values for VPI VCI and Encapsulation your ADSL or G SHDSL provider requests If PPPoE is the selected WAN Interfa...

Page 41: ... regis tered Additionally registration at Epygi s Technical Support web page gives you the user name and password to login to the Epygi SIP Server To register you need to know the serial number of your Quadro which you will find on Quadro s bottom label and its purchase date Next open the Epygi home page www epygi com select Support and click on Registration Form The online registration page will ...

Page 42: ... Quadro lift the handset and dial 8 SIP Address You are calling over the Internet to a remote extension Please Note Epygi has a SIP Address test line to test newly provisioned Quadro de vices Call 8 99 and you will hear a message if the call was successful This message comes from a Quadro unit located in our offices in Germany SIP Addresses are described below Received IP calls will ring the exten...

Page 43: ...r s Guide and Appendix Configuring the Epygi SIP Server of this docu ment The default SIP addresses are based on internal parameters unique to each Quadro device If the Quadro undergoes a factory reset the default addresses will be restored If you want to establish a dial plan between several Quadro units in a private group refer to Appendix Configuring the Epygi SIP Server which describes how to ...

Page 44: ...C is already configured for DHCP then simply power it on and verify the LAN LED is lit If not check the cable connections Follow the instructions below to install TCP IP and enable DHCP functionality TCP IP and DHCP under Windows 2000 Windows XP Windows 2000 and Windows XP PCs with Ethernet cards or adapters normally are config ured with a TCP IP network connection by default Nothing in addition i...

Page 45: ... then Control Panel 2 Double click on the Network icon to open your Network window Select the Con figuration tab 3 Click Add 4 Double click on Protocol 5 Highlight Microsoft under the list of manufacturers 6 Find and double click on TCP IP in the list to the right 7 The Network window will appear with the TCP IP protocol now listed 8 Highlight TCP IP and click on Properties 9 Select Getting IP add...

Page 46: ...ged Under the Telephone Users menu select Change Password The Change Password page will be displayed Fig I 49 Change Password page Enter the Old Password 19 and the New Password in both the New Password and Confirm New Password fields Please note that only numeric digits may be entered here Save the password in a secure place If the password is lost a factory reset will be required on the unit see...

Page 47: ...ur Internet connection Some ISPs provide dynamic IP addresses that may change from time to time and are not appro priate for SIP NAT traversal Please Note If you have more than one router in series between the Quadro and the Internet the same port forwarding setup must be configured on each router NAT Traversal Setup Install the Quadro behind the router If the Quadro is configured with its factory...

Page 48: ... link and select Use Manual Nat Traversal Fig I 51 NAT Traversal Settings RTP Parameters Enter the WAN IP address of the router into the Mapped Host text field Set the Mapped RTP RTCP Port Range for FXS lines and the Mapped RTP RTCP Port Range for IP lines according to the values specified on the router in this case to 6000 Min and 6049 Max and 6050 Min and 6065 Max respectively Click the Save but...

Page 49: ...uadro units will be shipped preconfigured from the fac tory with the Support login and password If this is the case an information sheet is in cluded in the Quadro shipping box indicating the username and password to access Epygi s Online Support and the Epygi SIP Server It is recommended that you plan your extensions prior to configuration This is especially important if you have more than one Qu...

Page 50: ...vice Terms and Conditions and accept it to proceed The displayed page now welcomes you and allows you to Subscribe a New Extension Fig I 53 SIP Services Welcome page Selecting Subscribe a New Extension leads you to a page where you can enter the user information as shown below The Extension Nr is the eight digit SIP number assigned to your extension The first five are fixed by the SIP Server and c...

Page 51: ...ake sure to record the name Authentication Password and SIP ex tension number for entry into the Quadro later Save will store the entered information and conclude the basic SIP registration The follow ing page then will be displayed Fig I 55 SIP Services Your Extension page This table shows unreg in the Stat column This entry will change to reg when the re quired settings in the Quadro are complet...

Page 52: ...s Once the SIP server has the created extensions with the user information create these ex tensions in the Quadro devices Once they are entered in the Quadro they will be regis tered and can then be used Login into the Quadro and go to User Management Fig I 56 User Management page Select the first extension to change by clicking the appropriate box followed by Edit Fig I 57 User Management Edit En...

Page 53: ...e default entry sip epygi com Most SIP server providers including Epygi use port 5060 as the Registration SIP Port You may leave the default entry as is Select Registration on SIP Server if you want to establish and receive IP calls You may change the mailbox size allocated to the user for storing voice mails Refer to the Administrator s Guide Click the Save button to activate the settings Your se...

Page 54: ...k Diagnostics page If the test passes the output of the system may look as follows Basic Tests Checking for physical link WAN link ok Checking IP configuration dynamically via DHCP Client DHCP Client is running Checking internet connectivity ICMP ping Gateway reached Primary nameserver reached Secondary nameserver not configured www epygi com reached STUN Network Address Translation NAT Check Exte...

Page 55: ...wn If Quadro is placed behind a NAT router the detected NAT type and the IP address of this router s WAN port are displayed Fig I 60 SIP Registration Status page Detected Connection Types that are unsupported Unknown connection unexpected error Symmetric NAT Symmetric Firewall Blocked UDP If the Detected Connection Type is any of the types listed above Quadro cannot work behind your router You mus...

Page 56: ...Quadro Manual I Installation Guide Appendix Checking the Connections Quadro2x 2xi Quadro4x 4xi 4xa 4xia 4xs 4xis Quadro16x 16xi 16xa 16xia 16xs 16xis SW Version 3 0 x 55 QIG QUADRO 00 14 ...

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