❏
If you are connecting to a DSL phone line, connect the printer directly to a telephone wall jack to see if the
printer can send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider.
❏
Enable the
ECM
setting on the control panel. Color faxes cannot be sent or received when ECM is off.
❏
To send or receive faxes using the computer, make sure that the printer is connected using a USB cable or to a
network, and that the printer driver and the PC-FAX Driver have been installed on the computer. The PC-FAX
Driver is installed together with the FAX Utility.
❏
In Windows, make sure the printer (fax) is displayed in
Devices and Printers
,
Printer
, or
Printers and Other
Hardware
. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access
Devices and Printers
,
Printer
, or
Printers and Other Hardware
.
❏
Windows 8.1/Windows 8
Select
Desktop
>
Settings
>
Control Panel
>
View devices and printers
in
Hardware and Sound
or
Hardware
.
❏
Windows 7
Click the start button, and then select
Control Panel
>
View devices and printers
in
Hardware and Sound
or
Hardware
.
❏
Windows Vista
Click the start button, and select
Control Panel
>
Printers
in
Hardware and Sound
.
❏
Windows XP
Click the start button, and select
Control Panel
>
Printers and Other Hardware
>
Printers and Faxes
.
❏
In Mac OS X, check the following.
❏
Select
System Preferences
from the
menu >
Printers & Scanners
(or
Print & Scan
,
Print & Fax
), and
then select the printer (fax) displayed. The printer (fax) is displayed as "FAX XXXX (USB)" or "FAX XXXX
(IP)". If the printer (fax) is not displayed, click
+
and then register the printer (fax).
❏
Select
System Preferences
from the
menu, select
Printers & Scanners
(or
Print & Scan
,
Print & Fax
),
and then double-click the printer (fax). If the printer is paused, click
Resume
(or Resume Printer).
Related Information
&
&
“Making Settings for a PBX Phone System” on page 72
&
“Connecting the Printer to a Phone Line” on page 68
&
“Uninstalling Applications” on page 107
&
“Installing Applications” on page 108
Cannot Send Faxes
❏
Set up the header information for outgoing faxes on the control panel. Some fax machines automatically reject
incoming faxes that do not include header information.
❏
If you have blocked your caller ID, unblock it. Some phones or fax machines automatically reject anonymous
calls.
❏
Ask the recipient if the fax number is correct and the recipient's fax machine is ready to receive a fax.
User's Guide
Solving Problems
129
