Epson SureColor P800 User Manual Download Page 177

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Error After Cartridge Replacement
Printing is Slow

Parent topic:

Solving Problems

Nothing Prints

If you have sent a print job and nothing prints, try these solutions:

• Make sure your product is turned on.

• Make sure any interface cables are connected securely at both ends.

• Make sure the interface specifications match the specifications for the printer and the computer.

• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,

connect your product directly to your computer instead of the hub.

• Run a product check to see if a test page prints. If the test page prints, check to see if your product

software is installed correctly.

• In Windows, make sure your product is selected as the default printer.

• In Windows, make sure the printer port setting matches the printer connection port.

• In Windows, clear any stalled print jobs from the Windows Spooler:

•

Windows 8.x

: Navigate to the

Apps

screen and select

Control Panel

Hardware and Sound

Devices and Printers

. Right-click your product name, select

See what's printing

, and select your

product name again if necessary. Right-click the stalled print job, click

Cancel

, and click

Yes

•

Windows 7

: Click

and select

Devices and Printers

. Right-click your product name, select

See

what's printing

, and select your product name again, if necessary. Right-click the stalled print job,

click

Cancel

, and click

Yes

• In OS X, make sure the printer is added to the printer list.

Parent topic:

Solving Problems Printing from a Computer

Related tasks

Running a Product Check

177

Summary of Contents for SureColor P800

Page 1: ...Epson SureColor P800 User s Guide ...

Page 2: ......

Page 3: ...l 18 Changing the Sleep Timer Setting from the Control Panel 19 Changing the Power Off Timer Setting Windows 19 Changing the Power Off Timer Setting OS X 20 Epson Connect Solutions for Smartphones Tablets and More 21 Using the Epson iPrint Mobile App 22 Using Epson Remote Print 22 Using AirPrint 23 Using Google Cloud Print 23 Setting Up Google Cloud Print on a Chromebook 24 Wi Fi or Wired Networki...

Page 4: ...ing the Roll Media Adapter 3 inch Core 53 Loading Roll Paper on the Spindle 53 Loading Roll Paper in the Product 55 Cutting and Removing Roll Paper 59 Cut Sheet Media Loading Capacity 61 Available Epson Papers 63 Borderless Paper Type Compatibility 71 Paper or Media Type Settings Product Software 72 Selecting the Paper Settings for Each Source Control Panel 73 Paper or Media Type Settings Control ...

Page 5: ...isplays Windows 102 Selecting Default Print Settings Windows 104 Changing the Language of the Printer Software Screens 106 Changing Automatic Update Options 107 Printing with OS X 108 Selecting Basic Print Settings OS X 108 Advanced Color Settings OS X 113 Output Resolution Settings OS X 116 Print Options OS X 116 Selecting Roll Paper Settings OS X 117 Selecting Paper Configuration Settings OS X 1...

Page 6: ...ead Nozzle Check 140 Checking the Nozzles Using the Product Control Panel 140 Checking the Nozzles Using a Computer Utility 142 Print Head Cleaning 144 Cleaning the Print Head Using the Product Control Panel 144 Cleaning the Print Head Using a Computer Utility 146 Print Head Alignment 148 Aligning the Print Head Using the Product Control Panel 149 Aligning the Print Head Using a Computer Utility 1...

Page 7: ...173 Paper Jam Problems Roll Paper 174 Paper Ejection Problems 176 Solving Problems Printing from a Computer 176 Nothing Prints 177 Product Icon Does Not Appear in Windows Taskbar 178 Error After Cartridge Replacement 178 Printing is Slow 178 Solving Page Layout and Content Problems 179 Inverted Image 180 Too Many Copies Print 180 Blank Pages Print 181 Incorrect Margins on Printout 181 Border Appea...

Page 8: ...l Specifications 200 Environmental Specifications 201 Interface Specifications 201 Network Interface Specifications 201 Safety and Approvals Specifications 202 Notices 203 Important Safety Instructions 203 General Printer Safety Instructions 203 Ink Cartridge Safety Instructions 205 LCD Screen Safety Instructions 206 Wireless Connection Safety Instructions 206 FCC Compliance Statement 206 Trademar...

Page 9: ...SureColor P800 User s Guide Welcome to the SureColor P800 User s Guide For a printable PDF copy of this guide click here 9 ...

Page 10: ...r Smartphones Tablets and More Using AirPrint Using Google Cloud Print Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights The Touch Screen Adjusting Control Panel Position Changing Touch Screen Language Adjusting the Screen Brightness Parent topic Product Basics Control Panel Buttons and Lights 10 ...

Page 11: ... down arrow buttons Parent topic Using the Control Panel The Touch Screen 1 Status icons 2 Load Guide displays when no paper is loaded Media Setup displays when paper is loaded 3 Opens the ink cartridge menu 4 Changes the black ink type 5 Opens the networking menu 6 Opens the setup menu 7 Ejects paper 11 ...

Page 12: ...ted Matte Black ink is selected Ink is low Displays the status of the Ethernet connection Wired or wireless network connection has been established Wi Fi connection has been established The number of lit bars indicates the connection s signal strength Ad hoc connection has been established Wi Fi Direct mode connection has been established Simple AP mode connection has been established 12 ...

Page 13: ...ll Paper setting is selected displays in Load Guide Thick Paper setting is set to On Parent topic The Touch Screen Adjusting Control Panel Position You can adjust the position of the control panel to make it easier to access Raise or lower it to the desired angle as shown Parent topic Using the Control Panel Changing Touch Screen Language You can change the language used on the touch screen 13 ...

Page 14: ... System Administration 4 Select Common Settings 5 Press the down arrow button and select Language 6 Select a language Parent topic Using the Control Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen 1 Press the home button if necessary 2 Press the setup button 14 ...

Page 15: ...ect LCD Brightness 6 Tap the left or right arrows to adjust the screen brightness 7 Select OK to exit Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Back Parent topic Product Basics 15 ...

Page 16: ...Parts Front 1 Paper support and extensions 2 Edge guide 3 Printer cover 4 Ink cartridge cover 5 Front cover 6 Output tray and extension 7 Front manual feed tray 8 Maintenance cartridge cover 9 Control panel 16 ...

Page 17: ...support edge guide 12 Auto sheet feeder Parent topic Product Parts Locations Product Parts Back 1 Rear paper support and extension 2 Roll paper feed slot 3 Vent 4 USB port 5 LAN port 6 Status light 7 Data light 8 AC inlet 17 ...

Page 18: ...tting from the Control Panel Changing the Sleep Timer Setting from the Control Panel Changing the Power Off Timer Setting Windows Changing the Power Off Timer Setting OS X Parent topic Product Basics Changing the Power Off Timer Setting from the Control Panel You can use the product s control panel to change the time period before the printer turns off automatically 1 Press the home button if nece...

Page 19: ...riod before the product enters sleep mode 1 Press the home button if necessary 2 Press the setup button You see a screen like this 3 Select System Administration 4 Select Common Settings 5 Select Sleep Timer 6 Select or to select the time period you want before the product goes to sleep Then select OK Parent topic The Power Off and Sleep Timers Changing the Power Off Timer Setting Windows You can ...

Page 20: ...n use 4 Click Send 5 When you see the time you selected listed as the Current Printer Setting click OK Parent topic The Power Off and Sleep Timers Changing the Power Off Timer Setting OS X You can use the printer software to change the time period before the printer turns off automatically 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners se...

Page 21: ...ower Off and Sleep Timers Epson Connect Solutions for Smartphones Tablets and More You can print documents photos and web pages from your home or office You can use your smartphone tablet or computer Epson offers these solutions to print from anywhere Epson iPrint Mobile App and Epson Remote Print Using the Epson iPrint Mobile App Using Epson Remote Print Parent topic Product Basics Related topics...

Page 22: ...nect Solutions for Smartphones Tablets and More Related topics Wi Fi or Wired Networking Using Epson Remote Print With Epson Remote Print software on your Windows computer or laptop you can print to an Epson Email enabled product anywhere in the world 1 Set up your product for network printing See the link below 2 Visit epson com connect to learn more about Remote Print and how to download the sof...

Page 23: ...g 4 Print from your device to your product Note For details see the AirPrint page on the Apple website Parent topic Product Basics Related topics Wi Fi or Wired Networking Loading Media Using Google Cloud Print With a Google Account you can print from your Apple or Android device to your Epson product You can also print from Chromebooks and the Google Chrome browser without drivers or cables Set u...

Page 24: ...k Finish printer registration to complete setup and print a test page Your product is now linked to your Google Account and can be accessed from any Chromebook computer Apple or Android device with Internet access Visit Epson Support for more information on using Google Cloud Print or the Google Cloud Print website for a list of supported apps Setting Up Google Cloud Print on a Chromebook Parent t...

Page 25: ...in the address bar Skip to step 4 3 Click Add Device 4 Click the Register button that appears next to your product 5 Click Register on the confirmation screen Your product s LCD screen displays a confirmation message 6 Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page Your product is now linked to your Google Account and can be acce...

Page 26: ...up WPS Printing a Network Status Sheet Changing or Updating Network Connections Wi Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point The wireless router or access point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 26 ...

Page 27: ...el To install your product on a wireless network follow the instructions on the Start Here sheet and install the necessary software The installer program guides you through network setup Note Breakdown or repair of this product may cause loss of network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that yo...

Page 28: ...enter the wireless network name manually select Other Networks and select the Network SSID field Use the displayed keypad to enter your network name 6 Select the Password field and enter your wireless password using the displayed keypad Note The network name and password are case sensitive Be sure to correctly enter uppercase and lowercase letters and numeric or special characters Press or to move...

Page 29: ...ed to the network Note If the WiFi connection symbol does not appear lit on the touch screen you may have selected the wrong network name or entered the password incorrectly Repeat these steps to try again Parent topic Wi Fi Infrastructure Mode Setup Related tasks Changing a Wi Fi Connection to a Wired Network Connection Wi Fi Direct Mode Setup You can set up your product to communicate directly w...

Page 30: ... a peer to peer mode connection release the connection to your product from your computer or other device To enable peer to peer mode you must select it from the Web Config Utility under Advanced Settings Services Wi Fi Direct Enabling Wi Fi Direct Mode Parent topic Wi Fi or Wired Networking Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to allow direct communication between your prod...

Page 31: ...Direct Setup 5 Select Connection Setup 6 Select Change Password and select Yes Note If you have already connected devices or computers to your product via Wi Fi Direct they are disconnected when you change the password 7 Enter your new Wi Fi Direct password 31 ...

Page 32: ... down to view the SSID Wi Fi network name and password 10 Use your computer or wireless device to select the Wi Fi network name SSID displayed on the LCD screen then enter the password shown 11 Press the home button to exit You see either an AP or Direct connection symbol on the LCD screen and should be able to print directly to your product from your computer or device Note If the AP or Direct co...

Page 33: ...are button there may be a virtual WPS button in the software for the device Check your network product documentation for details Using WPS to Connect to a Network Parent topic Wi Fi or Wired Networking Using WPS to Connect to a Network If you have a WPS enabled wireless router or access point you can use Wi Fi Protected Setup WPS to connect your product to the network 1 Press the home button if ne...

Page 34: ... of any problems you may have using your product on a network 1 Press the home button if necessary 2 Press the setup button 3 Select Network Status 4 Select Wi Fi Network Status You see a screen like this Note If you are connected to a wireless network the signal strength is also displayed 5 Select Print 6 Select Print again to print the network status sheet Examine the settings shown on the netwo...

Page 35: ...duct 1 Print a network status sheet 2 Locate the IP Address for your product that is listed on the network status sheet 3 On a computer or other device connected to the same network as your product open a web browser 4 Enter your product s IP address into the address bar You see the available Web Config utility options Parent topic Changing or Updating Network Connections Related tasks Printing a ...

Page 36: ...tup Option screen select Set up printer for the first time 9 Continue following the rest of the on screen instructions Parent topic Changing or Updating Network Connections Related concepts Uninstall Your Product Software Related tasks Disabling Wi Fi Features Connecting to a New Wi Fi Router If you change the wireless router you have been using on your network you need to update your product s Wi...

Page 37: ...connection Note Before disabling Wi Fi features make a note of your product s SSID network name and password and any network settings selected for the Epson Connect services you may use 1 Press the home button if necessary 2 Press the network status icon 3 Select Wi Fi Setup You see this screen 4 Scroll down and select Disable Wi Fi 5 Select Yes to disable Wi Fi Parent topic Changing or Updating N...

Page 38: ... the Sheet Feeder Loading Fine Art Media Loading Posterboard and Thick Media Loading Roll Paper Optional Cut Sheet Media Loading Capacity Available Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings Product Software Selecting the Paper Settings for Each Source Control Panel Selecting the Default Paper Setup Display and Error Notice Settings Loading Paper in the Sheet Fee...

Page 39: ...2 Open the paper support and pull up the extensions 3 Press the front cover to open it 39 ...

Page 40: ...4 Fully extend the output tray 5 Insert paper glossy or printable side up short edge first against the right side and beneath the tab 40 ...

Page 41: ...ding guidelines Load only the recommended number of sheets Load paper short edge first no matter which way your document faces Load the printable side faceup Load letterhead or pre printed paper top edge first Do not load paper above the arrow mark inside the edge guide Check the paper package for any additional loading instructions If larger paper does not feed correctly flip down the paper suppo...

Page 42: ...lay and Error Notice Settings Loading Fine Art Media Use the front manual feed tray and the rear paper support to load fine art media Note You can load fine art media with a thickness of 0 012 to 0 028 inch 0 3 to 0 7 mm 1 Turn on your product 2 Remove any paper from the sheet feeder and close the paper support 3 Remove any roll paper and the roll paper unit if necessary 4 Open the rear paper supp...

Page 43: ...6 Press the front cover to open it 7 Press the center of the manual feed tray and release it to extend the tray 43 ...

Page 44: ... up to the line on the tray Make sure the paper is flush against the right side then pull the paper back gently to align it against the edge of the manual feed tray 10 Select Load on the touch screen The paper loads into your product Note If you return to the home screen select Load Guide and follow the instructions on the touch screen 44 ...

Page 45: ... Paper Type then select OK 14 To eject paper select Eject on the main menu and select Yes to confirm Caution Do not extend the manual feed tray during printing or you may damage your product Always follow these paper loading guidelines Load only one sheet at a time Load fine art media short edge first no matter which way your document faces Load the printable side faceup 45 ...

Page 46: ...ecting the Default Paper Setup Display and Error Notice Settings Loading Posterboard and Thick Media Use the front manual feed tray to load media with a thickness of 0 047 to 0 059 inch 1 2 to 1 5 mm Note Be sure to leave at least 17 inches 43 cm of space behind your product for the media to feed through 1 Turn on your product 2 Remove any paper from the sheet feeder and close the paper support 3 ...

Page 47: ...5 Press the front cover to open it 6 Press the center of the manual feed tray and release it to extend the tray 47 ...

Page 48: ...u could damage your product 8 Feed the paper up to the line on the tray Make sure the paper is flush against the right side then pull the paper back gently to align it against the edge of the manual feed tray 9 Select Load on the touch screen The paper loads into your product Note If you return to the home screen select Load Guide and follow the instructions on the touch screen 48 ...

Page 49: ...tput tray 12 If necessary select the Paper Size and Paper Type then press OK 13 To eject paper select Eject on the touch screen and select Yes to confirm Caution Do not extend the manual feed tray during printing or you may damage your product Parent topic Loading Media Related references Cut Sheet Media Loading Capacity 49 ...

Page 50: ...ou can do so but you might notice a color difference in your printout depending on drying conditions and the time it takes to install the new ink cartridge Attaching the Roll Paper Unit Removing and Installing the Roll Media Adapter 2 inch Core Removing and Installing the Roll Media Adapter 3 inch Core Loading Roll Paper on the Spindle Loading Roll Paper in the Product Cutting and Removing Roll Pa...

Page 51: ...3 Tilt the roll paper unit and fit the hooks on the unit into the holes on the back of the printer 4 Tighten the two screws at the base of the roll paper unit Parent topic Loading Roll Paper Optional 51 ...

Page 52: ...tch the core size of your roll canvas media Note Thin media less than 250 gsm is not supported for this core size 1 Remove the black flange from the spindle 2 Push out the two hooks on the black flange and remove the gray adapter from the flange 3 To remove the gray adapter from the other flange slide it off the spindle Parent topic Loading Roll Paper Optional 52 ...

Page 53: ... 1 Remove the black flange from the spindle 2 Align the triangles on the gray adapter with the triangles on the flange and press until the hooks click into place 3 Insert the other gray adapter onto the spindle and attach it to the other flange Parent topic Loading Roll Paper Optional Loading Roll Paper on the Spindle Load roll canvas media on the spindle included with the roll paper unit 53 ...

Page 54: ...eeding problems Note Avoid touching the surface of your paper With canvas media that you have previously loaded it s a good idea to cut the edge straight each time you reload it 2 Remove the black flange from the spindle 3 Insert the spindle into the roll paper core so that the end of the roll paper is facing towards you 54 ...

Page 55: ...and the roll paper 5 Insert the black flange onto the spindle and press in until there is no gap between the flange and the roll paper Parent topic Loading Roll Paper Optional Loading Roll Paper in the Product Load the spindle onto the roll paper unit and feed the roll paper into the product 55 ...

Page 56: ...1 Press the front cover to open it Note If the manual feed tray is open push the center of the tray to close it 2 Extend only the first section of output tray as shown 56 ...

Page 57: ...3 Open the rear support but do not pull out the extension 4 Load the roll paper and spindle into the roll paper unit with the gray flange on the left side 57 ...

Page 58: ...lack in the roll as it feeds and prints for the best results If you have trouble feeding canvas media check that the edge is straight and reload it making sure to keep the roll slack 6 If you see this screen insert the roll paper further into the product until the screen changes 7 Select Load on the touch screen The paper loads into your product Parent topic Loading Roll Paper Optional 58 ...

Page 59: ...n select Cut to print a cut line and feed the paper Note If you select No Cut you return to the main menu and your next print job will immediately follow the last If you send another print job without making a selection printing continues in the same mode 2 Use scissors to cut the paper along the cut line 3 To unload roll paper select Cut Eject on the main menu then select Eject 59 ...

Page 60: ...The paper feeds back through the printer 4 Turn the flange to wind the roll paper back onto the roll 5 Grasp both ends of the spindle and remove the roll paper and spindle from the roll paper unit 60 ...

Page 61: ...flange side 7 Remove the roll paper from the spindle Store unused roll paper in its original packaging away from high temperatures humidity and direct sunlight Parent topic Loading Roll Paper Optional Cut Sheet Media Loading Capacity You can load cut sheet media in the paper types and quantities listed here into your product Sheet Feeder Paper type Loading capacity Plain paper 120 sheets 61 ...

Page 62: ...heets A3 11 7 16 5 inches 297 420 mm B4 13 9 9 84 inches 353 250 mm B5 7 2 10 1 inches 182 257 mm 13 19 inches 330 483 mm 17 22 inches 432 559 mm Epson Ultra Premium Photo Paper Luster 30 sheets Letter 8 5 11 inches 216 279 mm Epson Ultra Premium Presentation Paper Matte 10 sheets A3 11 7 16 5 inches 297 420 mm 13 19 inches 330 483 mm 17 22 inches 432 559 mm Epson Metallic Photo Paper Glossy 30 sh...

Page 63: ...he front manual feed tray You can also load one sheet of the following types of media Epson Velvet Fine Art Paper Epson UltraSmooth Fine Art Paper Epson Watercolor Paper Radiant White Epson Exhibition Fiber Paper Epson Exhibition Watercolor Paper Textured Epson Hot Press Bright Epson Hot Press Natural Epson Cold Press Bright Epson Cold Press Natural Parent topic Loading Media Available Epson Paper...

Page 64: ...7 22 inches S042311 25 432 559 mm Epson Cold Press Natural Letter 8 5 11 inches S042297 25 216 279 mm 13 19 inches S042300 25 330 483 mm 17 22 inches S042301 25 432 559 mm Epson Velvet Fine Art Paper Letter 8 5 11 inches S041636 20 216 279 mm 13 19 inches S041637 20 330 483 mm 17 22 inches S042097 25 432 559 mm Epson Exhibition Fiber Paper Letter 8 5 11 inches S045033 25 216 279 mm 13 19 inches S0...

Page 65: ...tter 8 5 11 inches S045486 25 Textured 216 279 mm 13 19 inches S045487 20 330 483 mm 17 22 inches S045488 25 432 559 mm Epson Brochure Flyer Paper Letter 8 5 11 inches S042384 150 Matte Double sided 216 279 mm Epson Consumer Sample Media Various sizes SMP603 Various Pack quantities Epson Photo Quality Self adhesive A4 8 3 11 7 inches S041106 10 Sheets 210 297 mm Photo Quality Ink Jet Cards A6 4 1 ...

Page 66: ...tter 8 5 11 inches S045589 25 Glossy 216 279 mm 13 19 inches S045590 25 330 483 mm 17 22 inches S045591 25 432 559 mm Epson Metallic Photo Paper Luster Letter 8 5 11 inches S045516 25 216 279 mm 13 19 inches S045517 25 330 483 mm 17 22 inches S045598 25 432 559 mm Epson Photo Paper Glossy Letter 8 5 11 inches S041649 50 216 279 mm 11 17 inches S041156 20 279 432 mm 13 19 inches S041143 20 330 483 ...

Page 67: ... 7 16 5 inches S041288 20 297 420 mm 13 19 inches S041289 20 330 483 mm Letter 8 5 11 inches S041667 50 216 279 mm 11 17 inches S041290 20 279 432 mm 4 6 inches 102 152 mm S041727 100 5 7 inches 127 178 mm S041464 20 8 10 inches 203 254 mm S041465 20 11 14 inches S041466 20 279 356 mm 17 22 inches S042092 25 432 559 mm 67 ...

Page 68: ...79 356 mm A3 11 7 16 5 inches S041260 50 297 420 mm 13 19 inches S041263 50 330 483 mm 17 22 inches S042124 25 432 559 mm Epson Premium Presentation Letter 8 5 11 inches S041568 50 Paper Matte Double sided 216 279 mm Epson Premium Presentation Letter 8 5 11 inches S041062 100 Paper Matte 216 279 mm Legal 8 5 14 inches S041067 100 216 356 mm 11 17 inches S041070 100 279 432 mm 13 19 inches S041069 ...

Page 69: ... inches 300 mm 100 feet S042144 1 roll Commercial 30 5 m Epson Signature Worthy Sample Letter 8 5 11 inches S045234 14 Pack 216 279 mm Epson Standard Proofing Paper 13 19 inches S045115 100 240 330 483 mm Epson Ultra Premium Photo Paper Letter 8 5 11 inches S041405 50 Luster 216 279 mm A3 11 7 16 5 inches S041406 50 297 420 mm 13 19 inches S041407 50 330 483 mm 13 19 inches S041604 100 330 483 mm ...

Page 70: ...Paper Radiant 13 19 inches S041351 20 White 330 483 mm Epson Exhibition Canvas Matte 13 inches 330 mm 20 feet S045255 1 roll 6 1 m 17 22 inches S045255 25 432 559 mm Epson Exhibition Canvas Satin 13 inches 330 mm 20 feet S045248 1 roll 6 1 m Epson Exhibition Canvas Gloss 13 inches 330 mm 20 feet S045241 1 roll 6 1 m Epson Exhibition Canvas Natural 13 inches 330 mm 20 feet S045241 1 roll Matte 6 1 ...

Page 71: ...hoto Paper Glossy Epson Premium Photo Paper Semi gloss Epson Ultra Premium Photo Paper Luster Epson Velvet Fine Art Paper Epson Watercolor Paper Radiant White Epson UltraSmooth Fine Art Paper 325 gsm Epson Premium Photo Paper Glossy Epson Photo Paper Glossy Borderless Paper Sizes 4 6 inches 102 152 mm 5 7 inches 127 178 mm 8 10 inches 203 254 mm Letter 8 5 11 inches 216 279 mm 11 14 inches 279 356...

Page 72: ...esentation Paper Matte Ultra Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Epson Brochure Flyer Paper Matte Double sided Epson Photo Quality Self adhesive Sheets Epson Velvet Fine Art Paper Velvet Fine Art Paper Epson Metallic Photo Paper Glossy Metallic Photo Glossy Epson Metallic Photo Paper Luster Metallic Photo Luste...

Page 73: ...xhibition Canvas Natural Matte Epson Exhibition Canvas Natural Satin Exhibition Canvas Natural Satin Epson Exhibition Canvas Natural Gloss Exhibition Canvas Natural Gloss Posterboard Ultra Premium Presentation Paper Matte front manual feed tray only Parent topic Loading Media Selecting the Paper Settings for Each Source Control Panel You can change the default paper size and paper type for each so...

Page 74: ...ium Photo Paper Semi gloss Prem Semigloss Premium Luster Photo Paper 260 Premium Luster Epson Ultra Premium Photo Paper Luster Epson Ultra Premium Presentation Paper Matte Ultra Premium Matte Epson Premium Presentation Paper Matte Presentation Matte Epson Premium Presentation Paper Matte Double sided Epson Brochure Flyer Paper Matte Double sided Epson Photo Quality Self adhesive Sheets Epson Velve...

Page 75: ...ercial Epson Exhibition Canvas Matte UltraSmooth Fine Art Epson Exhibition Canvas Natural Matte Epson Exhibition Canvas Satin Premium Luster Epson Exhibition Canvas Gloss Epson Exhibition Canvas Natural Satin Epson Exhibition Canvas Natural Gloss Posterboard UltraSmooth Fine Art Parent topic Selecting the Paper Settings for Each Source Control Panel Selecting the Default Paper Setup Display and Er...

Page 76: ...t Off if you do not want the media setup screen displayed when paper is loaded Note When this setting is off AirPrint is unavailable 8 Select Error Notice 9 Select one of these options Select On to display an error if the loaded paper size or paper type differs from the product settings Select Off if you do not want an error to display Note This setting is turned off automatically if you set the P...

Page 77: ...Parent topic Loading Media 77 ...

Page 78: ...g any Windows application as described in these sections Selecting Basic Print Settings Windows Selecting Print Layout Options Windows Selecting Additional Settings Windows Printing Your Document or Photo Windows Saving Sharing and Customizing the Printer Settings Selecting Default Print Settings Windows Changing the Language of the Printer Software Screens Changing Automatic Update Options Parent...

Page 79: ...s or Printer Properties to view your print settings You see the Main tab of your printer settings window 4 Select the Media Type setting that matches the paper you loaded 5 If you are using non Epson paper or media and you need to fine tune its performance click the Paper Config button and adjust paper configuration options as necessary 79 ...

Page 80: ...ect Quality Options and choose the quality option that matches the print quality you want to use 9 Select the desired color management option as the Mode setting 10 Select the Source setting that matches the paper feeding method you are using 11 Select the size of the paper you loaded as the Size setting Note You can also select the User Defined setting to create a custom paper size 12 If you want...

Page 81: ... Windows Only Parent topic Printing with Windows Related tasks Printing Your Document or Photo Windows Paper Configuration Options Windows Select any of the available Paper Configuration options to fine tune the quality of your print Color Density Adjusts the ink saturation level 81 ...

Page 82: ... black and white prints You can select any of the available options Color Toning Adds tone hue to your black and white output The default is Neutral which provides a neutral tonal scale print You can also choose other popular presets such as Cool Warm and Sepia Note that the presets affect the target found in the tone color circle Tone Changes the entire tonal scale of your black and white output ...

Page 83: ...xt graphics and line art This setting does not affect photographs Parent topic Selecting Basic Print Settings Windows Color Management Options Windows You can adjust the Mode setting to fine tune the colors in your printout or turn off color management in your printer software EPSON Standard sRGB Increases the contrast in images Click the Advanced button to use advanced color controls Adobe RGB Ma...

Page 84: ...d other settings Note In most cases you get better results by applying color management in your application rather than in the printer driver Off No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software Note An ICC profile is required if color management is turned off Parent topic Selecting Basic Print Settings Windows 84 ...

Page 85: ...turation and individual Cyan Magenta and Yellow color tones You can choose from two Printer Color Adjustment modes and two Gamma settings and use either a color circle or slide bar to adjust color Parent topic Selecting Basic Print Settings Windows Paper Source Options Windows You can select any of the available options in the paper Source menu to print on the paper loaded in that source Sheet Sel...

Page 86: ...utting guideline around each photo Roll Paper Banner Selects roll paper loaded in the optional roll paper unit for photos or banners over 27 inches 68 6 cm long Front Fine Art Selects fine art paper loaded in the front manual feed tray Front Poster Board Selects poster board or other thick media loaded in the front manual feed tray Parent topic Selecting Basic Print Settings Windows 86 ...

Page 87: ...Using Layout Manager Windows Only Layout Manager lets you create a poster or display by dragging multiple pieces of print data created in different applications onto one sheet of paper for printing 87 ...

Page 88: ...You can also place the same print data multiple times as shown here 88 ...

Page 89: ...You can place print data in different sizes and orientations to maximize media usage as shown here 89 ...

Page 90: ...You can place print data on roll paper as shown here 1 Open the file you want to print in your application 2 Select the print command in your application 90 ...

Page 91: ...on Note You select the size of the paper you are printing on in a later step 4 Click OK and then click Print if necessary The Layout Manager screen opens and displays one page in the layout 5 Leave the Layout Manager screen open and repeat steps 1 to 4 to arrange additional print data The pages are added to the Layout Manager screen 91 ...

Page 92: ...r more details 7 Click File Properties then select your print settings on the Main tab 8 Click the File menu on the Layout Manager screen and click Print Note To save the current job to a file click the File menu on the Layout Manager screen save the file and close the Layout Manager screen To open the saved file later for editing or reprinting right click the printer icon in the Windows taskbar s...

Page 93: ...photo on the Page Layout tab To change the orientation of your printed document or photo select the Portrait or Landscape checkbox To rotate or flip the printed image select the Rotate 180 or Mirror Image checkbox To select multiple copies and their print order select the Copies Collate and Reverse Order options 93 ...

Page 94: ... color background on the page select Print Bckg Color and click Color Settings to select the color you want to use To print the time date and other information about your print job at the top or bottom of the page select Job Settings and click Details to select the settings you want to use Reduce Enlarge Options Windows Multi Page Printing Options Windows Double sided Printing Options Windows Pare...

Page 95: ...d during double sided printing Binding Edge Options Select a setting that orients double sided print binding in the desired direction Binding Margin Options Select options that define a wider margin to allow for binding Folded Booklet Option Select a binding option to use when creating a folded booklet Parent topic Selecting Print Layout Options Windows Selecting Additional Settings Windows You ca...

Page 96: ... nozzle check pattern to check whether the print head nozzles are clogged Head Cleaning to clean the print head if you notice banding or gaps in your printouts Print Head Alignment to align the print head if printouts appear grainy or out of focus Epson Status Monitor 3 to check the printer s status 96 ...

Page 97: ...e Setting Media Type and Paper Size options by frequency of use Export or Import to save the print settings to a file or import them from a file This is useful when you want to select the same print settings on multiple computers Driver Update to check the Epson website for any available printer software updates and install them automatically 5 Click OK to close the printer software window Parent ...

Page 98: ...You see your application s Print window such as this one 2 Click OK or Print to start printing Checking Print Status Windows Parent topic Printing with Windows 98 ...

Page 99: ...ument or Photo Windows Saving Sharing and Customizing the Printer Settings You can save groups of print settings or media settings so you can reuse them for future print jobs You can export these settings as a file so you can share them with other users You can also edit the settings displayed in the printer software screens Saving and Sharing Print Settings Windows Saving and Sharing Media Settin...

Page 100: ...ur settings are correct enter a name for the group of settings in the Name field and click Save Note If you need to delete a group of settings you have created select the name of the group of settings from the list and click Delete 4 Do the following as necessary Select the name of the group of settings from the Select Setting list and use them to print To export the settings click Save Del select...

Page 101: ... Settings Related tasks Selecting Basic Print Settings Windows Printing Your Document or Photo Windows Saving and Sharing Media Settings Windows You can save and share settings you have selected for a particular media type so you can use them for future print jobs 1 Select the Media Settings you want to save on the Main tab as necessary 2 Click Custom Settings You see a window like this 101 ...

Page 102: ... media settings click Export select a location and enter a file name To import settings click Custom Settings select the name of the media settings click Import select the file you want to use and click Open Then use these settings to print Parent topic Saving Sharing and Customizing the Printer Settings Related tasks Selecting Basic Print Settings Windows Printing Your Document or Photo Windows E...

Page 103: ...he item you want to edit 4 Order or group items in the List box To move and reorder items drag and drop them in the list To add a new group folder click Add Group To delete a group folder select the group and click Delete Group 103 ...

Page 104: ...nter Settings Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Sett...

Page 105: ...use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can still change them as needed for printing in any program session Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows 105 ...

Page 106: ... change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer settings window 3 Click the Utility tab You see these options 106 ...

Page 107: ...tware You can change how often the software checks for updates or disable this feature 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature select the Neve...

Page 108: ... Configuration Settings OS X Selecting Print Layout Options OS X Managing Color OS X Sizing Printed Images OS X Selecting Printing Preferences OS X Printing Your Document or Photo OS X Parent topic Printing from a Computer Selecting Basic Print Settings OS X Select the basic settings for the photo or document you want to print 1 Open a photo or document for printing 2 Select the print command in y...

Page 109: ...3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window 109 ...

Page 110: ... The print window may look different depending on the version of OS X and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing 110 ...

Page 111: ...o 0 in your application software To print on paper loaded in the manual feed tray select a paper size with a Front Fine Art option Note You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop up menu and selecting a scaling option Note If you do not see these settings in the print window check for them in your application before printing They may be accessi...

Page 112: ...ings 10 Select the type of paper you loaded as the Media Type setting Note The setting may not exactly match the name of your paper Check the media type settings list for details Note The ink type may change depending on the size and type of paper you select To avoid changing black ink more often than necessary set the printer to the type of black ink you usually use 112 ...

Page 113: ...his setting if your source file was captured in Adobe RGB Click the Advanced Color Settings tab to use advanced color controls Off No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software Note If desired you can instead use ColorSync to manage colors In most cases you get better results by applying color management in your...

Page 114: ...You can specify values for adjusting brightness contrast saturation and individual Cyan Magenta and Yellow color tones Advanced B W Photo 114 ...

Page 115: ...ou can also choose other popular presets such as Cool Warm and Sepia Note that the presets affect the target found in the tone color circle Brightness Adjusts the overall lightness and darkness of your image Contrast Adjusts the difference between the light and dark areas of the overall image Shadow Tonality Controls tonality only in the shadow areas of your image 115 ...

Page 116: ...by adding density to the highlights of your image Parent topic Selecting Basic Print Settings OS X Output Resolution Settings OS X You can select any of the Output Resolution settings to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on photo paper Fine 360 dpi For everyday text and image ...

Page 117: ...your roll paper size 3 For borderless printing enter one of the following as the Width setting 12 95 for 13 inch 330 mm wide roll paper 16 for 16 inch 406 mm wide roll paper 16 5 for 16 5 inch 419 mm wide roll paper 17 for 17 inch 432 mm wide roll paper Note Make sure your image fits within the width of your roll paper 4 Enter the length of your roll paper image as the Height setting up to 44 inch...

Page 118: ...ssary Click Auto Rotate and select the roll paper width to fit the images to the paper Click Print page frame to print a cutting guideline around images Adjust the amount of image expansion when printing borderless images Note This option is available only when you choose a Paper Size setting with a Borderless option 10 Click Print Parent topic Printing with OS X 118 ...

Page 119: ... Control Options OS X Parent topic Printing with OS X Advanced Media Control Options OS X Select any of the available Advanced Media Control options to fine tune the quality of your printouts Color Density Adjusts the ink saturation level Drying Time per Print Head Pass Pauses print head movement for up to 5 seconds after each pass to allow ink to dry This lets you print with non Epson media and a...

Page 120: ...on Settings OS X Selecting Print Layout Options OS X You can select a variety of layout options by selecting Layout from the pop up menu on the print window To print multiple pages on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line ...

Page 121: ...OS X Parent topic Printing with OS X Color Matching Options OS X You can select from these settings on the Color Matching menu ColorSync Prints using standard color profiles for your product and paper to help match image colors You can customize the conversion method and filter settings on the ColorSync pop up menu in the print window EPSON Color Controls Lets you manage color using controls in yo...

Page 122: ...To scale the image to fit on a specific paper size select the Scale to fit paper size checkbox and select a paper size from the Destination Paper Size pop up menu To restrict scaling of the image to reduced sizing select the Scale down only checkbox Deselect this checkbox when enlarging the image Parent topic Printing with OS X Selecting Printing Preferences OS X You can select printing preference...

Page 123: ... on the Options tab Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a shared printing pool Parent topic Selecting Printing Preferences OS X...

Page 124: ...to print Click Print at the bottom of the print window Checking Print Status OS X Parent topic Printing with OS X Checking Print Status OS X During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock 124 ...

Page 125: ...pause printing for all queued print jobs click the Pause Printer icon To check ink status click the Supply Levels icon OS X 10 8 10 9 10 10 To cancel printing click the button next to the print job To pause a print job click the button next to the print job To resume a print job click the button To pause printing for all queued print jobs click the large Pause button To check ink status click the ...

Page 126: ...enance Cartridge Switch Black Ink Type Check Cartridge Status Your product and its printing software will let you know when an ink cartridge is low or expended Checking Cartridge Status on the LCD Screen Checking Cartridge Status with Windows Checking Cartridge Status with OS X Parent topic Replacing Ink Cartridges Checking Cartridge Status on the LCD Screen When one of your cartridges is low or e...

Page 127: ...me using a utility on your Windows computer 1 To check your cartridge status access the Windows Desktop and double click the product icon in the Windows taskbar You see this window 2 Replace or reinstall any ink cartridge indicated on the screen Note If any of the cartridges installed in the product are broken incompatible with the product model or improperly installed Epson Status Monitor will no...

Page 128: ...the Windows taskbar and select Monitoring Preferences You see this window 4 Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen 5 To disable promotional offers deselect the Display Epson Offers checkbox Parent topic Check Cartridge Status 128 ...

Page 129: ... cartridge status using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see a window like this 129 ...

Page 130: ... you use genuine Epson cartridges and do not refill them The use of other products may affect your print quality and could result in printer damage The cartridges included with the printer are designed for printer setup and not for resale After some ink is used for charging the rest is available for printing Yields vary considerably based on images printed print settings paper type frequency of us...

Page 131: ...begin You must install new cartridges immediately after removing the old ones Caution Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out Do not open ink cartridge packages until you are ready to install the ink Cartridges are vacuum packed to maintain reliability 1 Turn on your product 2 Press the home button or tap the pr...

Page 132: ...ver lock releases 5 Open the ink cartridge cover Note Do not try to open the ink cartridge cover until the lock is released 6 Press the lever on the ink cartridge you want to replace The ink cartridge pops up slightly 132 ...

Page 133: ...g If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Keep ink cartridges out of the reach of children 8 Remove the ink cartridge from the package and shake it as shown for about five seconds 133 ...

Page 134: ...ip on the cartridge 9 Insert the new cartridge into the slot and push it in until it clicks into place 10 Close the ink cartridge cover Wait for your product to check the ink cartridges and charge the ink delivery system if necessary Do not turn off the product during ink charging 134 ...

Page 135: ...rea Always store ink cartridges with the label facing up do not store cartridges upside down Parent topic Replacing Ink Cartridges Related references Ink Cartridge and Maintenance Box Part Numbers Replacing the Maintenance Cartridge The maintenance cartridge absorbs ink used in maintenance operations such as head cleaning and changing black ink Replace the cartridge when you see a message on the t...

Page 136: ...intenance cartridge from the package Caution Do not touch the area shown here or you may damage the product 4 Push up slightly on the maintenance cartridge and carefully slide it out of the product without tilting it 136 ...

Page 137: ...d maintenance cartridge in the bag supplied with the new cartridge and seal the bag 6 Insert the new maintenance cartridge in the slot 7 Close the maintenance cartridge cover Parent topic Replacing Ink Cartridges 137 ...

Page 138: ...m Administration Printer Settings BK Ink Auto Change Off Black Ink Type Media List Switching the Black Ink Type Parent topic Replacing Ink Cartridges Black Ink Type Media List To conserve ink select the default black ink type that matches the type of media you usually print on Matte Black Ink Media Types Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentati...

Page 139: ...allic Photo Paper Glossy Epson Metallic Photo Paper Luster Parent topic Switch Black Ink Type Switching the Black Ink Type Switching the black ink type takes several minutes and consumes some ink Check the black ink type media list to select the correct ink type for the media you loaded 1 Press the home button 2 Press the black ink change button 3 Select Proceed and select one of these types of bl...

Page 140: ...m so you don t clean them unnecessarily Note You cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a cartridge is low You must replace the cartridge first Print Head Nozzle Check Print Head Cleaning Parent topic Adjusting Print Quality Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles Checking the Nozzles Using ...

Page 141: ... Select Print Head Nozzle Check 5 Load a few sheets of plain paper in the sheet feeder 6 Select Print The nozzle pattern prints 7 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning 141 ...

Page 142: ... and needs to be replaced Parent topic Print Head Nozzle Check Related concepts Print Head Cleaning Related tasks Loading Paper in the Sheet Feeder Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 1 Load a few sheets of plain paper in the sheet feeder 2 Do one of the following Windows Access the Windows Desktop and r...

Page 143: ...You see a window like this 4 Click Print 5 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning 143 ...

Page 144: ...in the Sheet Feeder Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head Note You cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a cartridge is low You must replace the cartridge first Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Usin...

Page 145: ...sheets of plain paper in the sheet feeder 6 Select Head Cleaning 7 Select Print When the cleaning cycle is finished you see a message on the screen Caution Never turn off the product during a cleaning cycle or you may damage it 8 Select Print Nozzle Check Pattern and select Print 145 ...

Page 146: ... not improve one of the ink cartridges may be old or damaged and needs to be replaced Parent topic Print Head Cleaning Related tasks Loading Paper in the Sheet Feeder Removing and Installing Ink Cartridges Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows computer or Mac 1 Load a few sheets of plain paper in the sheet feeder 2 Do one of t...

Page 147: ...ht flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product during a cleaning cycle or you may damage it 5 When the cleaning cycle is finished you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print 147 ...

Page 148: ...prove one of the ink cartridges may be old or damaged and needs to be replaced Parent topic Print Head Cleaning Related tasks Loading Paper in the Sheet Feeder Removing and Installing Ink Cartridges Print Head Alignment If your printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal bands you may need to align the print head Note Banding may ...

Page 149: ...ets of plain paper in the sheet feeder 6 Select Print to print an alignment sheet Note Do not cancel printing while you are printing head alignment patterns After the alignment sheet is printed you see a series of screens asking you to select the best square in each pattern set 7 Check the printed patterns and choose the number representing the best square for each set then select Proceed 8 After ...

Page 150: ... paper in the sheet feeder 2 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Print Head Alignment You see a window like this...

Page 151: ...llow the instructions on the screen to choose the number representing the best printed pattern for each set After choosing each pattern number click Next If no patterns are aligned in one or more of the sets choose the closest one in each set and click Realignment Then print another alignment sheet and check it Note Click Skip where available if you want to skip a particular alignment sheet 151 ...

Page 152: ...o remove any excess ink 1 Load several sheets of plain paper or a cleaning sheet in the sheet feeder 2 Press the home button if necessary 3 Press the setup button You see this screen 4 Select Maintenance 5 Select Paper Guide Cleaning 6 Select Roller Cleaning The paper feeds through your product 7 Repeat these steps as necessary until no ink appears on the back of your printouts Parent topic Adjust...

Page 153: ...Related tasks Loading Paper in the Sheet Feeder 153 ...

Page 154: ...urn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper and the roll paper unit from the product 5 Clean the paper support and manual feed tray using a soft brush or a dry microfiber cloth 6 Close the paper support manual feed tray output tray and any covers 7 Clean the outer case with a soft cloth dampened with a mild detergent 8 Plug the power cable ...

Page 155: ...therwise ink may leak Leave the ink cartridges installed Removing the cartridges can dry out the print head and may prevent the product from printing 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper from the product 5 Remove the roll paper unit 6 Close the rear paper support and the output tray 7 Press the front cover to open it 8 If you chan...

Page 156: ...9 Attach the transportation lock that comes with your product to the bottom of the front manual feed tray and secure it with tape 156 ...

Page 157: ...oduct Make sure the box adequately protects the product control panel 12 After unpacking the product be sure to remove all of the tape Keep the product level during transportation If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment 157 ...

Page 158: ...ver download site at U S downloads or Canadian downloads Windows Your printer software automatically checks for updates You can also manually update the software by Accessing the Windows Desktop right clicking the product icon in the Windows taskbar then clicking Software Update Clicking on the Utility tab in the printer settings window and selecting Driver Update You can also update the software ...

Page 159: ...tails instructions on the Start Here poster to remove all of the packaging materials and tape Periodic replacement part is nearing A replacement part is nearing the end of its service life You can the end of its service life Please continue printing but the part should be replaced as soon as contact Epson support soon possible to maintain optimum printing quality Contact Epson to request replaceme...

Page 160: ... Paper Jam Problems Thick Media Paper Jam Problems Roll Paper Where to Get Help Borderless Paper Type Compatibility Related tasks Selecting the Default Paper Setup Display and Error Notice Settings Related topics Wi Fi or Wired Networking Running a Product Check Running a product check helps you determine if your product is operating properly 1 Disconnect any interface cables connected to your pro...

Page 161: ...ve could be caused by your computer cable software or selected settings Check the other solutions in this manual or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page does not print the product may have a problem Check the other solutions available If they do not work contact Epson Parent topic ...

Page 162: ...tration 4 Press the down arrow button and select Restore Default Settings 5 Select one of these options Network Settings Resets all network settings All except Network Settings Resets all except network settings All Settings Resets all control panel settings You see a confirmation screen 6 Select Yes to reset the selected settings Select No if you want to cancel the operation Parent topic Solving ...

Page 163: ...l remains in the product Wait a moment then turn the product back on to clear the error Parent topic Solving Setup Problems Software Installation Problems If you have problems while installing your product software try these solutions Make sure your product is turned on and any necessary cables are securely connected at both ends If you still have problems installing software disconnect the cable ...

Page 164: ... connecting the product via Wi Fi Protected Setup WPS and the Wi Fi icon on your product s LCD screen is not lit or does not appear make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router Make sure to place your product within contact range of your 2 4 GHz router or access point Avoid placing your product near a microwav...

Page 165: ...a new password See your device documentation for instructions If you connected your product to a Windows computer using Wi Fi Direct and it automatically selected Access Point Mode you may have trouble accessing a low priority Internet connection Check the network connection or adapter settings in the Windows Control Panel and set the Internet metric setting to 100 for your version of the Internet...

Page 166: ... not appear in the OS X printer window try these solutions Turn your product off wait 30 seconds then turn it back on again If you are connecting the product wirelessly via EpsonNet Setup and a WiFi symbol is not displayed on the product s LCD screen make sure your product software was installed correctly If necessary reinstall your software Make sure you installed your product software correctly ...

Page 167: ...inet Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network See your router or access point documentation for instructions on disabling the Privac...

Page 168: ...r Ejection Problems Parent topic Solving Problems Paper Feeding Problems If you have problems feeding paper try these solutions If paper does not feed into the sheet feeder remove the paper and fan the edges to separate the sheets Reload paper against the right side and slide the edge guide against it Do not load too many sheets in the sheet feeder at once and make sure the product cover is closed...

Page 169: ...to feed paper properly Clean the paper guide If roll paper does not feed cut the end straight across and uncurl it by rolling it backward if necessary Then reload the paper If thick media does not feed make sure you are loading it straight into the product not at an angle Make sure the transportation lock is removed from the front manual feed tray If paper jams when you print on both sides of the ...

Page 170: ...Paper Jam Problems in the Sheet Feeder If paper has jammed in the sheet feeder try this solution 1 Carefully remove any paper jammed in the sheet feeder or the front output area 170 ...

Page 171: ...you are unable to remove the paper contact Epson for support Parent topic Solving Paper Problems Related references Paper Jam Problems in the Front Manual Feed Tray Paper Jam Problems Thick Media Paper Jam Problems Roll Paper Paper Jam Problems in the Front Manual Feed Tray If paper has jammed in the front manual feed tray try these solutions 1 Cancel the print job from your computer if necessary ...

Page 172: ... the printer cover and slowly pull any jammed paper out of the product 4 Close the printer cover and select Resume 5 If an error is still displayed turn off the product then turn it back on 6 If you are unable to remove the paper contact Epson for support Parent topic Solving Paper Problems 172 ...

Page 173: ...Problems Thick Media If posterboard or other thick media has jammed inside the product try these solutions 1 Cancel the print job from your computer if necessary 2 Carefully remove the jammed paper from the front or back as shown whichever is easier 3 Open the printer cover and slowly pull any jammed paper out of the product 173 ...

Page 174: ...topic Solving Paper Problems Related references Paper Jam Problems in the Sheet Feeder Paper Jam Problems in the Front Manual Feed Tray Paper Jam Problems Roll Paper Paper Jam Problems Roll Paper If roll paper has jammed inside the product try these solutions 1 Cancel the print job from your computer if necessary 2 Cut the paper close to the roll paper feeder and the output tray as shown 174 ...

Page 175: ... the printer cover and slowly pull any jammed paper out of the product 5 Close the printer cover and select Resume 6 If an error is still displayed turn off the product then turn it back on 7 If you are unable to remove the paper contact Epson for support Parent topic Solving Paper Problems 175 ...

Page 176: ...e setting in your printer software when you reprint Parent topic Solving Paper Problems Related references Paper Jam Problems in the Sheet Feeder Paper Jam Problems in the Front Manual Feed Tray Paper Jam Problems Thick Media Paper Jam Problems Roll Paper Related tasks Selecting the Paper Settings for Each Source Control Panel Selecting the Paper Settings for Each Source Control Panel Selecting th...

Page 177: ...ectly In Windows make sure your product is selected as the default printer In Windows make sure the printer port setting matches the printer connection port In Windows clear any stalled print jobs from the Windows Spooler Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product name select See what s printing and select your ...

Page 178: ...Parent topic Solving Problems Printing from a Computer Error After Cartridge Replacement If you see an error message after you replace an ink cartridge follow these steps 1 Remove and reinsert the replaced ink cartridge making sure to push it all the way into its slot 2 Complete the ink cartridge installation steps Parent topic Solving Problems Printing from a Computer Related tasks Removing and I...

Page 179: ...ches the type of paper you loaded Turn on any high speed settings in your product software Select a lower print quality setting Windows Click the Maintenance or Utility tab select Extended Settings or Speed and Progress and select the following settings High Speed Copies Always Spool RAW Datatype Page Rendering Mode Print as Bitmap Parent topic Solving Problems Printing from a Computer Related ref...

Page 180: ... Turn off the Mirror Image Flip horizontally or Reverse page orientation settings in your printer software This option has different names depending on your operating system version Note Leave these options turned on when you print on Epson Iron on Cool Peel Transfer paper if available for your product Parent topic Solving Page Layout and Content Problems Related tasks Selecting Print Layout Optio...

Page 181: ...ent Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related tasks Selecting Basic Print Settings Windows Selecting Additional Settings Windows Selecting Basic Print Settings OS X Selecting Printing Preferences OS X Incorrect Margins on Printout If your printed page has incorrect margins try these solutions Make sure you selected the correct paper size settings in your printin...

Page 182: ...y if the image is small the enlargement may not be enough to cover the paper Parent topic Solving Page Layout and Content Problems Related references Borderless Paper Type Compatibility Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings OS X Incorrect Characters Print If incorrect characters appear in your prints try these solutions before reprinting Make sure any ...

Page 183: ...cting Basic Print Settings Windows Selecting Additional Settings Windows Selecting Basic Print Settings OS X Selecting Printing Preferences OS X Related topics Loading Media Slanted Printout If your printouts are slanted try these solutions Slide the edge guide against the edge of the paper Make sure the paper support edge guide is flipped down Select a higher print quality setting in your printer...

Page 184: ... Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints also called banding try these solutions before you reprint Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure the paper type setting matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly...

Page 185: ... Make sure the paper type setting in your product software matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product If you are printing on thick paper or poster board make sure you select the appropriate settings Remove each sheet from the output tray as it is printed Avoid handling printouts on glossy paper right after printing to allow ...

Page 186: ...tional Settings Windows Selecting Basic Print Settings OS X Selecting Printing Preferences OS X Cleaning the Paper Guide Related topics Loading Media Faint Printout or Printout Has Gaps If your printouts are faint or have gaps try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink cartridges may be old or low on ink...

Page 187: ...lity setting and turn off any high speed settings in your product software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Align the print head You may need to increase the image resolution or print a smaller size see your software documentation Note Images from the Internet may be low resolution and not result in a high quality printou...

Page 188: ...Guide Related topics Loading Media Incorrect Colors If your printouts have incorrect colors try these solutions Make sure the Advanced B W Photo Black Grayscale or Grayscale setting is not selected in your printer software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink cartridges may be old or low on ink and you may need to rep...

Page 189: ...stalling Printing Software Windows Uninstalling Product Software OS X Parent topic Solving Problems Uninstalling Printing Software Windows You can uninstall and then re install your printer software to solve certain problems 1 Turn off the product 2 Disconnect any interface cables 3 Do one of the following Windows 8 x Navigate to the Apps screen and select Control Panel Programs Programs and Featu...

Page 190: ...on support website to uninstall your product software as described here Note If you find that re installing your product software does not solve a problem contact Epson 1 To download the Uninstaller utility visit the Epson download site U S downloads or Canadian downloads 2 Follow the instructions on the screen to install the Uninstaller utility 3 Quit all applications currently running on your Ma...

Page 191: ... product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 7272 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Canada 905 709 2567 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without n...

Page 192: ...cal Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 8 x Windows 7 Note Visit Epson s support website at epson com support U S or epson ca support Canada for the latest in ...

Page 193: ...le of paper stock before purchasing large quantities or printing large jobs Cut sheets plain paper Capacity Paper stack up to 0 47 inch 12 mm thick of these paper sizes A4 8 3 11 7 inches 210 297 mm B5 7 2 10 1 inches 182 257 mm A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm Letter 8 5 11 inches 216 279 mm Stack up to 0 20 inch 5 mm thick on these paper sizes A3 11 7 16 5 inches 297 420...

Page 194: ...acity 1 sheet Thickness Fine art media 0 012 inch 0 3 mm to 0 023 inch 0 7 mm Poster board 0 047 inch 1 2 mm to 0 059 inch 1 5 mm Roll paper Size Roll paper width 13 to 17 inches 329 to 432 mm Thickness 0 009 to 0 027 inch 0 25 to 0 70 mm Weight 17 lb 64 g m2 to 20 lb 90 g m2 Parent topic Technical Specifications Printable Area Specifications Note When printing borderless quality may decline in th...

Page 195: ...rgins 0 12 inch 3 mm minimum 2 Top reduced print quality area 1 30 inches 33 mm minimum 3 Bottom reduced print quality area 1 49 inches 38 mm minimum Note Poster board margins are 0 79 inch 20 mm for sizes smaller than 13 19 inches 330 483 mm 195 ...

Page 196: ... 1 Side reduced print quality area 0 12 inch 3 mm minimum 2 Top reduced print quality area 1 42 inches 36 mm minimum 3 Bottom reduced print quality area 1 61 inches 41 mm minimum Note You cannot print borderless on poster board 196 ...

Page 197: ...Roll paper normal printing 1 Side margins 0 12 inch 3 mm minimum 2 Top margin 1 97 inches 50 mm minimum 3 Bottom margin 0 75 inch 19 mm minimum 197 ...

Page 198: ...enuine Epson cartridges and do not refill them The use of other products may affect your print quality and could result in printer damage The cartridges included with the printer are designed for printer setup and not for resale After some ink is used for charging the rest is available for printing Yields vary considerably based on images printed print settings paper type frequency of use and temp...

Page 199: ...t for a long time Ink thaws and is usable after 3 hours at 77 F 25 C with no condensation Note For best printing results use up a cartridge within 6 months of opening the package Parent topic Technical Specifications Related references Ink Cartridge and Maintenance Box Part Numbers Dimension Specifications Height Stored 9 8 inches 250 mm Printing 21 6 inches 550 mm Width Stored 26 9 inches 684 mm ...

Page 200: ... to 120 V model 0 6 A 220 to 240 V model 0 3 A Power consumption Printing Approximately 21 W ISO IEC24712 100 to 120 V model Ready mode Approximately 5 8 W Sleep mode Approximately 1 8 W Power off mode Approximately 0 13 W Power consumption Printing Approximately 21 W ISO IEC24712 200 to 240 V model Ready mode Approximately 5 8 W Sleep mode Approximately 1 8 W Power off mode Approximately 0 5 W Pa...

Page 201: ...rating 20 to 80 RH without condensation Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications One High Speed USB port for connection to computer Parent topic Technical Specifications Network Interface Specifications Wi Fi Standard IEEE 802 11 b g n Security WPA PSK TKIP AES complies with WPA2 WEP 64 128 bit Frequency band 2 4 GHz Communication mode Infrastructure mode A...

Page 202: ...C Rules Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent ...

Page 203: ...ons marked on the printer Use only the type of power source indicated on the printer s label Use only the power cord that comes with the printer Use of another cord may cause fires or shock Do not use the cord with any other equipment Place the printer near a wall outlet where the plug can be easily unplugged Avoid plugging the printer into an outlet on the same circuit as a photo copier or air co...

Page 204: ...ect orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not touch the flat white cable inside the printer Do not move the print head by hand this may damage the printer Do not spill liquid on the printer Do not use aerosol products that contain flammable gases inside or around the printer Doing so may cause fire Except as specifically explai...

Page 205: ...the side of the cartridge when removing it from the packaging Do not touch the green IC chip on the side of the cartridge This may prevent normal operation Do not shake cartridges after opening their packages this can cause them to leak If you remove an ink cartridge for later use protect the ink supply area from dirt and dust and store it in the same environment as the product Note that there is ...

Page 206: ...irections on the device to avoid causing an accident Parent topic Important Safety Instructions FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This...

Page 207: ...ademarks EPSON Exceed Your Vision is a registered logomark and Epson ConnectTM is a trademark of Seiko Epson Corporation UltraSmooth is a registered trademark Designed for ExcellenceTM is a trademark and Epson StoreSM is a service mark of Epson America Inc Epson iPrintTM and Remote PrintTM are trademarks of Seiko Epson Corporation Apple iPad iPhone iPod touch Mac and OS X are trademarks of Apple I...

Page 208: ... Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information is subject to change without notice A Note Concerning Responsible Use of C...

Page 209: ...Parent topic Copyright Notice Copyright Attribution 2015 Epson America Inc 6 15 CPD 43251 Parent topic Copyright Notice 209 ...

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Epson SureColor P800, User Manual

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