Epson surecolor p5000 User Manual Download

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4. Remove the jammed paper from the roll paper feeder and/or the front manual feeder.

5. Open the printer cover and remove any other jammed paper as necessary.

6. Close the front cover.

7. Turn the printer off and back on again.

8. Cut the edge of the roll paper straight horizontally, then reload the roll paper.

Note:

Make sure to cut off any jagged or folded sections of paper.

Parent topic:

Solving Paper Problems

Summary of Contents for surecolor p5000

Page 1: ...Epson SureColor P5000 User s Guide ...

Page 2: ......

Page 3: ...Core 19 Installing the Roll Media Adapter 3 inch Core 20 Loading Roll Paper on the Spindle 21 Installing the Borderless Spacer 23 Loading Roll Paper 24 Cutting Roll Paper 28 Cutting Roll Paper Manually 29 Printing Trim Lines 29 Removing Roll Paper 30 Cut Sheet Handling 31 Loading Cut Sheets in the Paper Cassette 32 Loading Cut Sheets in the Rear Manual Feeder 39 Loading Cut Sheets in the Front Man...

Page 4: ...dows 75 Selecting Additional Settings Windows 76 Printing Your Document or Photo Windows 78 Checking Print Status Windows 80 Saving Sharing and Customizing the Printer Settings 80 Saving and Sharing Print Settings Windows 80 Saving and Sharing Media Settings Windows 82 Editing Print Setting Displays Windows 83 Selecting Default Print Settings Windows 85 Changing the Language of the Printer Softwar...

Page 5: ...erences Menu Settings 118 Administrator Menu Settings 120 Replacing Ink Cartridges and Maintenance Tanks 121 Checking Ink and Maintenance Tank Status with Windows 121 Checking Ink and Maintenance Tank Status on a Mac 122 Purchase Epson Ink Cartridges and Maintenance Tanks 123 Ink Cartridge and Maintenance Tank Part Numbers 124 Removing and Installing Ink Cartridges 125 Replacing Maintenance Tanks ...

Page 6: ...ansportation 152 Cleaning Your Product 152 Cleaning the Roll Paper Feed Slot 154 Replacing the Cutter 156 Moving or Transporting Your Product 162 Solving Problems 164 Product Status Messages 164 Solving Printer Problems 171 Printer Does Not Turn On 172 LCD Screen Shuts Off 172 Solving Printing Problems 172 Nothing Prints 172 Cannot Print Over a Network 173 Print Head Moves But Nothing Prints 173 S...

Page 7: ... 188 Ink Cartridge Specifications 189 Dimension Specifications 190 Electrical Specifications 191 Environmental Specifications 191 Interface Specifications 192 Safety and Approvals Specifications 192 Notices 193 Important Safety Instructions 193 General Product Safety Instructions 193 Ink Cartridge Safety Instructions 195 FCC Compliance Statement 196 Trademarks 196 Copyright Notice 197 A Note Conce...

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Page 9: ...9 Epson SureColor P5000 User s Guide Welcome to the Epson SureColor P5000 User s Guide For a printable PDF copy of this guide click here ...

Page 10: ...proved dust and static control for reduced print head nozzle maintenance Ink repellent print head surface for reduced nozzle clogging High resolution Prints at resolutions up to 2880 x 1440 dpi Supports variable sized droplet technology as small as 3 5 picoliter Easy to use setup and operation Intuitive easy to read color LCD display Four media paths all front loaded for easy access Easy to use so...

Page 11: ...SPB1 1 year extended Epson Preferred Plus service plan EPP49B1 2 year extended Epson Preferred Plus service plan EPP49B2 Parent topic Printer Features Notations Used in the Documentation Follow the guidelines in these notations as you read your documentation Warnings must be followed carefully to avoid bodily injury Cautions must be observed to avoid damage to your equipment Notes contain importan...

Page 12: ...ont 1 Front cover 2 Ink cartridge cover left 3 Paper cassette 4 Output tray 5 Borderless maintenance tank maintenance box 2 6 Paper eject support 7 Front manual feeder 8 Ink cartridge cover right 9 Control panel 10 Alert light Parent topic Printer Part Locations ...

Page 13: ...13 Product Parts Top Inside 1 Roll paper spindle holders 2 Roll paper cover 3 Roll paper feeder 4 Edge guide 5 Paper support ...

Page 14: ...rinter cover 8 Print head 9 Ink cartridges 10 Ink maintenance tank maintenance box 1 Parent topic Printer Part Locations Product Parts Rear Spindle 1 Rear access unit 2 Roll paper holder unit connector 3 USB port 4 Airflow vents ...

Page 15: ... LAN port 6 Status lights 7 AC inlet 8 Removable paper stop black 9 Removable paper stop gray 10 Spindle 11 3 inch core adapters 12 Borderless printing spacer Parent topic Printer Part Locations Control Panel Parts ...

Page 16: ...ck ink maintenance button 6 paper source and left arrow button 7 paper feed and down arrow button 8 Menu and right arrow button 9 paper cut button 10 load paper button 11 OK button 12 pause cancel button 13 pause cancel light 14 Check ink light 15 Check paper light LCD Screen Display ...

Page 17: ...evel is low Ink cartridge is expended Ink error check the status message on the LCD screen 4 Installed options SpectroProofer shown is the only supported option 5 Photo Black or Matte Black ink selected Press the Black ink maintenance button to switch cartridge types 6 Maintenance tank status Amount of space remaining in the maintenance tank Maintenance tank is nearing the end of its service life ...

Page 18: ...18 9 Platen gap setting Narrow Standard Wide Wider Widest Parent topic Printer Part Locations ...

Page 19: ...apter 2 inch Core Installing the Roll Media Adapter 3 inch Core Loading Roll Paper on the Spindle Installing the Borderless Spacer Loading Roll Paper Cutting Roll Paper Removing Roll Paper Parent topic Media Handling Removing the Roll Media Adapter 2 inch Core For roll canvas media with a 2 inch core you need to remove the roll media adapter from the paper stop to match the core size of your roll ...

Page 20: ...adapter from the other paper stop slide it off the spindle Parent topic Roll Paper Handling Installing the Roll Media Adapter 3 inch Core For roll paper with a 3 inch core you need to install the roll media adapter onto the paper stop to match the core size of your roll paper 1 Remove the black paper stop from the spindle ...

Page 21: ...ling Loading Roll Paper on the Spindle Load roll canvas media on the spindle included with the roll paper unit 1 Remove any tape and protective paper from the end of the roll Make sure the paper is cut straight across to avoid paper feeding problems Note Avoid touching the surface of your paper or resting it on a dusty area With canvas media that you have previously loaded it s a good idea to cut ...

Page 22: ...om the spindle 3 Insert the spindle into the roll paper core so that the end of the roll paper is facing towards you 4 Press the roll paper against the fixed paper stop until that there is no gap between the paper stop and the roll paper ...

Page 23: ...top and the roll paper Parent topic Roll Paper Handling Installing the Borderless Spacer When you perform borderless printing on roll paper you may need to install the borderless spacer Note Only 2 inch core media is supported when using the borderless spacer 1 Remove the black paper stop from the spindle ...

Page 24: ...aper Handling Related references Borderless Paper Type Compatibility Loading Roll Paper You can load roll paper with a 2 or 3 inch core and a width of up to 17 inches 43 cm 1 Make sure the printer is turned on 2 On the control panel press the paper source button 3 Press the down arrow button to select Roll Paper Cut or Roll Paper No Cut and press the OK button 4 Open the roll paper cover ...

Page 25: ...load paper button on the control panel 7 Insert the leading edge of the roll paper into the rear manual paper feeder until a message on the LCD screen tells you to press the load paper button 8 Press the load paper button on the control panel The printer automatically feeds the paper to the printing position ...

Page 26: ...ays keep the roll paper cover closed unless you are loading or unloading media 10 On the screen that appears select one of the following settings If the paper settings are correct select Yes If you want to change the paper settings select No so you can adjust the settings 11 Press the OK button ...

Page 27: ...nting on plain paper or thin media types or if you are using the optional Spectroproofer raise the paper eject support This prevents paper from curling up in the output tray which can cause paper jams and print head strikes Parent topic Roll Paper Handling Related references Available Epson Papers Roll Paper Options Windows ...

Page 28: ...el setting Caution Use of the built in cutter is not recommended for the below paper types as it may lead to dulling of the blade and more frequent replacement Fine art paper Canvas Caution Do not use the built in cutter with these paper types or you may damage or dull the built in cutter Vinyl Matte poster board Adhesive paper Banner media When you print on these paper types you need to disable t...

Page 29: ...is clear of the printer then cut the print by hand Parent topic Cutting Roll Paper Printing Trim Lines When you disable the Auto Cut setting you can print a trim line page line between print jobs as a guide for manual cutting 1 Before you print press the Menu button 2 Press the down arrow button to select Paper and press the right arrow button 3 Select Roll Paper Setup and press the right arrow bu...

Page 30: ...void indenting or creasing the paper 1 Open the roll paper cover 2 Press the load paper button to release the paper The paper rewinds automatically Note Make sure the roll paper is rewound completely before removing it from the printer 3 Hold both ends of the spindle and lift it up from the spindle holder ...

Page 31: ... spot can develop and lead to imaging artifacts on the prints Note Do not store roll paper in dusty areas Print head maintenance and cleanings increase if dust accumulates on the paper 7 Close the roll paper cover Note To prevent dust from accumulating inside the printer always keep the roll paper cover closed unless you are loading or unloading media Parent topic Roll Paper Handling Cut Sheet Han...

Page 32: ...ing Loading Cut Sheets in the Paper Cassette You can print on a variety of paper types and sizes up to 17 inches 43 cm wide and 0 1 inch 0 27 mm thick from the paper cassette 1 Make sure the printer is turned on 2 On the control panel press the paper source button 3 Press the down arrow button to select Cut Sheet and press the OK button 4 Lift the edge of the output tray to remove it ...

Page 33: ...hen pull it all the way out Note If you are loading paper that is 13 19 inches 330 483 mm or larger pull the lever in the paper cassette to extend it as far as possible and expand the slider all the way to the edge of the paper cassette ...

Page 34: ...en gently tap it on a flat surface to even the edges 8 Load the paper with the printable side facedown and short edge first Place the paper all the way back in the paper cassette and next to the right edge Make sure the paper fits under the arrow on the left edge guide ...

Page 35: ...35 9 Slide the edge guides against the paper but not too tightly ...

Page 36: ... If you loaded paper that is 13 19 inches 330 483 mm or larger install the paper cassette cover aligning the arrows as shown This cover is important to limit dust from accumulating on cut sheets in the paper cassette and will help reduce print head maintenance and cleanings ...

Page 37: ...37 11 Replace the output tray ...

Page 38: ...A4 paper Slide out the third extension raise the paper stopper and push the extension back in A3 paper Pull out the third extension and raise the paper stopper Super A3 or larger paper Pull out the second and third extensions and raise the paper stopper ...

Page 39: ...s Loading Cut Sheets in the Rear Manual Feeder Use the rear manual feeder to load one cut sheet at a time up to 0 3 inch 0 79 mm thick 1 Make sure the printer is turned on 2 On the control panel press the paper source button 3 Press the down arrow button to select Cut Sheet and press the OK button ...

Page 40: ...40 4 Open and extend the paper support 5 Adjust the edge guide to fit the paper width ...

Page 41: ...y rollers inside the printer 7 Extend the output tray as necessary to support the sheet as it comes out of the printer 8 Press the paper feed button on the control panel to feed the paper through the printer Parent topic Cut Sheet Handling Related references Available Epson Papers Paper Specifications ...

Page 42: ...ntrol panel press the paper source button 3 Press the down arrow button to select Cut Sheet and press the OK button 4 Press the load paper button to release the pressure roller 5 Insert paper with the printable side up over the black roller in the front manual feeder as shown 6 Look through the printer window and make sure the paper is inserted under the gray roller inside the printer ...

Page 43: ... guide line on the output tray 8 Press the load paper button to feed the paper through the printer 9 Extend the output tray to support the paper as it comes out of the printer Do not raise the paper stopper or paper may be ejected incorrectly ...

Page 44: ...e media and the print head Use the widest gap that maintains high quality printing Selecting a narrower than required gap can lead to increased print head maintenance and cleanings Note If you notice scuffs on the first few inches of your prints this is caused by paper curl and print head strikes Make sure your paper is flat You can also try changing the Platen Gap setting to Wide If that doesn t ...

Page 45: ...rint head alignment For best results perform the print head alignment using Epson Doubleweight Matte Paper Epson Enhanced Matte Paper or Epson Ultra Premium Photo Paper Luster 1 Load the type of paper that you want to configure in the printer 2 Press the Menu button 3 Press the up or down arrow button to select Paper and press the right arrow button 4 Select Custom Paper and press the right arrow ...

Page 46: ...te the pattern with the most evenly overlapping lines Note It is normal for two patterns to look very similar Select the most acceptable pattern 15 Select the number of the most even pattern and press the OK button 16 Select any additional settings in the Custom Paper Settings menu as necessary 17 When you finish changing the custom paper configuration settings press pause cancel to exit the menu ...

Page 47: ...on you can select the configuration whenever you print on the associated media 1 Press the Menu button 2 Press the up or down arrow button to select Paper and press the right arrow button 3 Select Paper Type and press the right arrow button 4 Select Custom Paper and press the right arrow button 5 Select the custom paper configuration you want to use and press the OK button 6 Press the pause cancel...

Page 48: ...32 mm 50 feet 15 2 m S450076 1 roll Epson Legacy Fibre Letter 8 5 11 inches 216 279 mm S450085 25 13 19 inches 330 483 mm S450086 25 17 22 inches 432 559 mm S450087 25 17 inches 432 mm 50 feet 15 2 m S450082 1 roll Epson Legacy Etching Letter 8 5 11 inches 216 279 mm S450091 25 13 19 inches 330 483 mm S450092 25 17 22 inches 432 559 mm S450093 25 17 inches 432 mm 50 feet 15 2 m S450088 1 roll Epso...

Page 49: ...041637 20 17 22 inches 432 559 mm S042097 25 Epson Exhibition Fiber Paper Letter 8 5 11 inches 216 279 mm S045033 25 13 19 inches 330 483 mm S045037 25 17 22 inches 432 559 mm S045039 25 Epson Hot Press Bright Letter 8 5 11 inches 216 279 mm S042327 25 13 19 inches 330 483 mm S042330 25 17 22 inches 432 559 mm S042331 25 Epson Hot Press Natural Letter 8 5 11 inches 216 279 mm S042317 25 13 19 inch...

Page 50: ... 1 roll 16 inches 406 mm 100 feet 30 5 m S042079 1 roll Epson Metallic Photo Paper Glossy Letter 8 5 11 inches 216 279 mm S045589 25 13 19 inches 330 483 mm S045590 25 17 22 inches 432 559 mm S045591 25 Epson Metallic Photo Paper Luster Letter 8 5 11 inches 216 279 mm S045516 25 13 19 inches 330 483 mm S045517 25 17 22 inches 432 559 mm S045598 25 Epson Photo Paper Glossy Letter 8 5 11 inches 216 ...

Page 51: ...32 mm S041290 20 8 10 inches 203 254 mm S041465 20 11 14 inches 279 356 mm S041466 20 17 22 inches 432 559 mm S042092 25 Epson Premium Photo Paper Semi gloss Letter 8 5 11 inches 216 279 mm S041331 20 13 19 inches 330 483 mm S041327 20 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S041257 50 11 14 inches 279 356 mm S041468 50 A3 11 7 16 5 inches 297 420 mm S041260 50 13 19 inch...

Page 52: ...0 Epson Proofing Paper White Semimatte 13 19 inches 330 483 mm S045115 100 13 inches 300 mm 100 feet 30 5 m S042002 1 roll 17 inches 432 mm 100 feet 30 5 m S042003 1 roll Epson Standard Proofing Paper Publication 13 inches 300 mm 100 feet 30 5 m S041996 1 roll 17 inches 432 mm 100 feet 30 5 m S041997 1 roll Epson Standard Proofing Paper Commercial 13 inches 300 mm 100 feet 30 5 m S042144 1 roll 17...

Page 53: ... S041343 50 13 19 inches 330 483 mm S041339 50 13 19 inches 330 483 mm S041605 100 17 22 inches 432 559 mm S041908 100 Epson UltraSmooth Fine Art Paper 13 19 inches 330 483 mm S041896 25 17 22 inches 432 559 mm S041897 25 Epson Watercolor Paper Radiant White 13 19 inches 330 483 mm S041351 20 Epson Exhibition Canvas Matte 13 inches 330 mm 20 feet 6 1 m S045255 1 roll 17 22 inches 432 559 mm S04525...

Page 54: ...19 mm 100 feet 30 5 m S042076 1 roll Epson Enhanced Matte Paper 16 inches 406 mm 100 feet 30 5 m S041725 1 roll Epson Singleweight Matte Paper 17 inches 432 mm 132 feet 40 2 m S041746 1 roll 17 inches 432 mm 132 feet 40 2 m S041853 1 roll Parent topic Media Handling Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible paper widths Examples of ...

Page 55: ...spacer 8 inches 203 mm 11 inches 280 mm 16 5 inches 420 mm Note The printer software allows you to create and select custom page sizes To print borderless on roll media make sure the standard or custom size uses a supported width or an error will occur on the printer Parent topic Media Handling Related references Printable Area Specifications Roll Paper Options Windows Related tasks Selecting Roll...

Page 56: ...Basic Print Settings Windows Selecting Print Layout Options Windows Selecting Additional Settings Windows Printing Your Document or Photo Windows Saving Sharing and Customizing the Printer Settings Selecting Default Print Settings Windows Changing the Language of the Printer Software Screens Changing Automatic Update Options Parent topic Printing from a Computer Selecting Basic Print Settings Wind...

Page 57: ...eed to select Preferences Properties Print Settings or Printer Properties to view your print settings You see the Main tab of your printer settings window 4 Select the Media Type setting that matches the paper you loaded Note You can click Custom Settings to select a custom paper configuration ...

Page 58: ...er is the selected media type select the Black setting 8 For the Print Quality setting select Speed Quality or Max Quality available with certain media types only or select Quality Options and choose the quality option that matches the print quality you want to use 9 Select the desired color management option as the Mode setting 10 Select the Source setting that matches the paper feeding method yo...

Page 59: ...elect Layout Manager Paper Configuration Options Windows Advanced B W Photo Options Windows Print Quality Options Windows Color Management Options Windows Advanced Color Controls Windows Paper Source Options Windows Roll Paper Options Windows Using Layout Manager Windows Parent topic Printing with Windows Related references Borderless Paper Type Compatibility Related tasks Printing Your Document o...

Page 60: ...60 Paper Configuration Options Windows Select any of the available Paper Configuration options to fine tune the quality of your print Color Density Adjusts the ink saturation level ...

Page 61: ...or cloth or thin paper or if the roll paper wrinkles during printing Parent topic Selecting Basic Print Settings Windows Advanced B W Photo Options Windows If you select Advanced B W Photo as the Color option you can easily produce neutral and toned black and white prints Whether your photo is color or grayscale you can use this screening and color management technology to create stunning black an...

Page 62: ...ghlights of your image Parent topic Selecting Basic Print Settings Windows Print Quality Options Windows You can use the Speed Quality slider to set the desired quality level and select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen High Speed Speeds up printing but ma...

Page 63: ...nce Lets you choose from various Scene Correction settings to automatically analyze your photos Note PhotoEnhance uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off PhotoEnhance to re...

Page 64: ...or adjusting brightness contrast saturation and individual Cyan Magenta and Yellow color tones You can choose from two Printer Color Adjustment modes and two Gamma settings and use either a color circle or slide bar to adjust color Parent topic Selecting Basic Print Settings Windows Paper Source Options Windows You can select any of the available options in the paper Source menu to print on the pa...

Page 65: ... the cassette Manual Feed Selects the paper in the front or rear manual feeder Parent topic Selecting Basic Print Settings Windows Roll Paper Options Windows Select any of the available roll paper options Note Some settings may not be available depending on the Roll Paper Option you selected for your paper size Auto Cut options Off Select this option to cut your prints manually ...

Page 66: ... bottom of your image These margins vary by media type and may be changed from their defaults using custom media settings Single Cut Prints images within the same print job end to end with no gap between them Borderless images may overlap slightly ...

Page 67: ...s printing Auto Rotate Automatically positions the image or file to fit the roll paper When Auto Rotate is selected select the width of the paper as the Roll Width setting Print Page Line Prints lines between pages as a guide for manual cutting Parent topic Selecting Basic Print Settings Windows Related references Borderless Paper Type Compatibility ...

Page 68: ...68 Using Layout Manager Windows Layout Manager lets you create a poster or display by dragging multiple pieces of print data created in different applications onto one sheet of paper for printing ...

Page 69: ...69 You can also place the same print data multiple times as shown here ...

Page 70: ...70 You can place print data in different sizes and orientations to maximize media usage as shown here ...

Page 71: ...71 You can place print data on roll paper as shown here 1 Open the file you want to print in your application 2 Select the print command in your application ...

Page 72: ...cation Note You select the size of the paper you are printing on in a later step 4 Click OK and then click Print if necessary The Layout Manager screen opens and displays one page in the layout 5 Leave the Layout Manager screen open and repeat steps 1 to 4 to arrange additional print data The pages are added to the Layout Manager screen ...

Page 73: ...le Properties then select your print settings including the size of the paper you are printing on on the Main tab 8 Click the File menu on the Layout Manager screen and click Print Note To save the current job to a file click the File menu on the Layout Manager screen save the file and close the Layout Manager screen To open the saved file later for editing or reprinting right click the printer ic...

Page 74: ...or photo on the Page Layout tab To change the orientation of your printed document or photo select the Portrait or Landscape checkbox To rotate or flip the printed image select the Rotate 180 or Mirror Image checkbox To select multiple copies and their print order select the Copies Collate and Reverse Order options ...

Page 75: ...information about your print job at the top or bottom of the page select the Job Settings checkbox and click Details to select the settings you want to use To print on both sides of the paper select the Double Sided Printing checkbox and select the options you want Reduce Enlarge Options Windows Multi Page Printing Options Windows Parent topic Printing with Windows Reduce Enlarge Options Windows Y...

Page 76: ...eline options Parent topic Selecting Print Layout Options Windows Selecting Additional Settings Windows You can run maintenance utilities and select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings 3 Click the Utility tab ...

Page 77: ...t a nozzle check pattern to check whether the print head nozzles are clogged Head Cleaning to clean the print head if you notice banding or gaps in your printouts Print Head Alignment to align the print head if printouts appear grainy or out of focus Epson Status Monitor 3 to check the printer s status ...

Page 78: ... to a file or import them from a file This is useful when you want to select the same print settings on multiple computers Epson LFP Remote Panel 2 to optimize printer settings and create and manage custom paper configurations This option is available only if Epson LFP Remote Panel 2 is installed Epson Color Calibration Utility to perform printer calibration This option is available only if the Ep...

Page 79: ...79 You see your application s Print window such as this one 2 Click OK or Print to start printing Checking Print Status Windows Parent topic Printing with Windows ...

Page 80: ...ettings You can save groups of print settings or media settings so you can reuse them for future print jobs You can export these settings as a file so you can share them with other users You can also edit the settings displayed in the printer software screens Saving and Sharing Print Settings Windows Saving and Sharing Media Settings Windows Editing Print Setting Displays Windows Parent topic Prin...

Page 81: ... the group of settings from the list and click Delete 4 Do the following as necessary Select the name of the group of settings from the Select Setting list and use them to print To export the settings click Save Del select the name of the group of settings click Export select a location and enter a file name To import a group of settings click Save Del click Import select the file you want to use ...

Page 82: ...ia type so you can use them for future print jobs 1 Select the Media Settings you want to save on the Main tab as necessary 2 Click Custom Settings You see a window like this 3 Verify that your settings are correct enter a name for the media settings in the Name field and click Save Note If you need to delete a group of settings you have created select the name of the settings from the list and cl...

Page 83: ...ct the name of the media settings click Import select the file you want to use and click Open Then use these settings to print Parent topic Saving Sharing and Customizing the Printer Settings Related tasks Selecting Basic Print Settings Windows Printing Your Document or Photo Windows Editing Print Setting Displays Windows You can arrange the displayed print settings so you can easily select the se...

Page 84: ...s To move and reorder items drag and drop them in the list To add a new group folder click Add Group To delete a group folder select the group and click Delete Group To hide a group drag and drop it to Not Display Note If you delete a group the group folder is deleted but the items within the folder remain ...

Page 85: ...ings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer settings window ...

Page 86: ...in any program session Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer settings window 3 Click the Uti...

Page 87: ...ct the language you want to use as the Language setting 5 Click OK to close the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Printing with Windows ...

Page 88: ...the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature select the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for updates manually Parent topic Printing with Windows Printing on a Mac You can print with your product using any Mac printing program ...

Page 89: ... Selecting Basic Print Settings Mac Select the basic settings for the photo or document you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If ...

Page 90: ...fferent depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu ...

Page 91: ...to 17 inches to fit in the width of your roll paper set the margins to 0 in your application software Note You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop up menu and selecting a scaling option 7 Choose portrait or landscape as the Orientation setting 8 Select any application specific settings that appear on the screen such as those shown in the ima...

Page 92: ...the size and type of paper you select To avoid changing black ink more often than necessary set the printer to the type of black ink you usually use on the control panel 12 Select one of the following as the Print Mode setting Select EPSON PrecisionDot for any type of photographic printing Select Advanced B W Photo to print black and white photos on certain types of photo paper See the list of Adv...

Page 93: ...lor management in your printer software so you can manage color using only your application software Note If desired you can instead use ColorSync to manage colors In most cases you get better results by applying color management in your application rather than in the printer driver 14 Select the Output Resolution setting you want to use 15 Select any of the available print options Advanced Color ...

Page 94: ...94 You can specify values for adjusting gamma brightness contrast saturation and individual Cyan Magenta and Yellow color tones Advanced B W Photo ...

Page 95: ...utput While Darker is the default setting you may see better results if you choose Dark The tone color circle adjusts the hue of your black and white print Click on any portion of the color wheel or enter corresponding values to customize the tone hue to add to your print The closer you select to the edge of the wheel the more color you add Brightness Adjusts the overall lightness and darkness of ...

Page 96: ...type and border setting you have chosen Draft 180 dpi For draft printing on plain paper at low resolution Draft 360 dpi For draft printing on plain paper Fine 720 dpi For everyday text and image printing Fine 1440 dpi For everyday text and image printing with higher print quality SuperPhoto 1440 dpi For photos and graphics with good print quality and speed SuperPhoto 2880 dpi For the best print qu...

Page 97: ...print multiple pages on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing ...

Page 98: ...n you selected for your Paper Size 2 Select one of the following Auto Cut Settings Off Select this option to cut your prints manually Normal Cut Creates a margin and the top and bottom of your image These margins vary by media type and may be changed from their defaults using custom media settings ...

Page 99: ...iding the cleanest edge with no image overlap for borderless printing 3 Select the following settings as necessary Select the Auto Rotate checkbox and select the roll paper width to fit the images to the paper size Select the Print Page Line checkbox to print trim lines around images when you select a banner paper size Click Save Roll Paper to minimize the amount of blank paper wasted when you pri...

Page 100: ...eferences Borderless Paper Type Compatibility Selecting Advanced Media Control Settings Mac If you are using non Epson media and need to fine tune its print quality select Advanced Media Control from the pop up menu Select the available options as necessary Note Before adjusting the Advanced Media Control settings select the Media Type setting that is closest to the paper you are using Advanced Me...

Page 101: ...hickness Note If you have high speed bi directional printing enabled and small type or fine details appear too thick you may need to adjust the paper thickness setting Paper Suction Decreases the paper suction when printing on thin media such as drafting paper or backlight film Platen Gap Adjusts the distance from the paper to the print head Use a wider setting if you are seeing edge marks or scuf...

Page 102: ...ect from these settings on the Color Matching menu ColorSync Prints using standard color profiles for your product and paper to help match image colors You can customize the conversion method and filter settings on the ColorSync pop up menu in the print window EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management Parent topic Managing Color...

Page 103: ...menu To scale the image to fit on a specific paper size select the Scale to fit paper size checkbox and select a paper size from the Destination Paper Size pop up menu To restrict scaling of the image to reduced sizing select the Scale down only checkbox Deselect this checkbox when enlarging the image Parent topic Printing on a Mac Selecting Printing Preferences Mac You can select printing prefere...

Page 104: ...s on the Options tab Maintenance Call Notification Alerts you if the maintenance tanks are nearing capacity or need to be replaced Changing Black Ink Notification Alerts you if the selected black ink type does not match what is selected in the printer software Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating condi...

Page 105: ... setting unless you experience issues when using a shared printing pool Default media type Select the Media Type that you want to use as the default in the printer driver Parent topic Selecting Printing Preferences Mac Printing Your Document or Photo Mac Once you have selected your print settings you are ready to print ...

Page 106: ...106 Click Print at the bottom of the print window Checking Print Status Mac Parent topic Printing on a Mac Related tasks Selecting Basic Print Settings Mac ...

Page 107: ...llowing options as necessary for your Mac OS version To cancel printing click the print job and click or Delete To pause a print job click the print job and click or Hold To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Print...

Page 108: ...nus Note To return to the previous menu press the left arrow button 3 To change settings in the highlighted menu press the right arrow button 4 Press the up or down arrow button to move through the settings If there are additional settings press the right or left arrow button as instructed on the screen 5 To select a setting press the OK button any time the OK button option is displayed 6 When you...

Page 109: ...pattern Select Normal cleaning first If nozzles are still clogged select Heavy cleaning Select Nozzles Various colors Head Alignment Paper Thickness Paper Type Lists supported media types Paper Thickness Lets you set the thickness of the loaded paper Alignment Auto Uni D Bi D 5 color Bi D All Lets you align the print head when print results are grainy or out of focus Uni D when printing in one dir...

Page 110: ...he Control Panel Menus Related tasks Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using the Product Control Panel Aligning the Print Head Automatically Using the Product Control Panel Aligning the Print Head Manually Using the Product Control Panel Printless Nozzle Check Switching the Black Ink Type Paper Menu Settings The Paper menu lets you modify settings for the...

Page 111: ...tom paper settings Roll Paper Remaining Remaining Paper Setup On Lets you track the length of roll paper remaining Roll Paper Length Sets the length of the loaded roll paper from 17 to 327 ft 5 to 99 5 m Remaining Paper Setup must be turned On Roll Length Alert Sets the length of roll paper remaining at which the printer alerts you from 4 to 50 ft 1 to 15 m Remaining Paper Setup must be turned On ...

Page 112: ... print job is complete and a roll paper option is selected from the Paper Type menu the loaded roll paper is fed automatically Set to Off if using Epson UltraSmooth Fine Art Paper Refresh Margin Lets you automatically trim the leading edge and remove any ink stains left by the previous image during borderless printing Custom Paper Setting options Options Description Select Reference Paper Lets you...

Page 113: ... least misalignment Paper Feed Adjust A Lets you adjust the paper feed if you are unable to resolve banding issues even after head cleaning and alignment Pattern prints an adjustment pattern that you can use to adjust the paper feed by selecting the lightest colored pattern in each row Value lets you choose an adjustment between 0 70 and 0 70 Select a higher value to reduce dark bands or a lower v...

Page 114: ... quality is reduced or media does not feed correctly you may need to lower the suction Set Roll Paper Tension Lets you adjust the paper tension Select High or Extra High if paper wrinkles during printing Remove Skew Lets you enable paper skew reduction Parent topic Using the Control Panel Menus Related references Available Epson Papers Related tasks Loading Roll Paper Creating Custom Paper Configu...

Page 115: ... loading thick media Standard Wide Wider Widest Paper Size Check On Automatically detects the width of the loaded media Choose Off only if the printer displays a paper setting error when media is loaded correctly Changed settings take effect when you reload paper Caution Disabling this setting may cause the printer to print outside the margins of the loaded media and may cause ink to build up insi...

Page 116: ...lects the number of automatic print head cleanings the printer performs when clogged nozzles are detected Timer Cleaning 6 to 60 hours Performs an automatic nozzle check and head cleaning if the printer is turned on or woken from sleep mode and the printer has not printed within the set length of time Off Print Nozzle Pattern Every 10 Pages Every Page Off Selects how often to print an automatic no...

Page 117: ...ng the Product Control Panel Adjusting the Platen Gap Printer Status Menu Settings The Printer Status menu lets you display and print information about your printer Setting Description Firmware Version Displays the printer s firmware version Print Status Sheet Prints a sheet listing the current printer settings Calibration Date Displays the date that the Epson Color Calibration Utility was last ru...

Page 118: ...et Prints a sheet listing the current network status and settings Init Network Returns all network settings to their default values Parent topic Using the Control Panel Menus Preferences Menu Settings The Preferences menu lets you customize various display and power settings Setting Options Description Language Various languages Selects the language used on the control panel display Length Units M...

Page 119: ...t Sheet Remaining is set to on All The alert light flashes when ink is low a maintenance tank is full or paper is running low Cut Sheet Remaining On Turn on to display an alert when cut sheet level is low set level for alert using Sheet Number Alert setting in Paper menu Off Sleep Mode 5 to 210 minutes Selects the interval before the printer enters sleep mode The default is 15 minutes Power Manage...

Page 120: ...ed on the nozzle check pattern Use this setting only if you still have clogged nozzles after running multiple head cleanings from the Maintenance menu Various colors Clock Setting Sets the printer s built in clock The time and date are used in logs and status sheets Reset All Settings Execute Returns all menu settings to their default values Parent topic Using the Control Panel Menus Related tasks...

Page 121: ...e life and you need to replace it Note Please dispose of your used Epson branded ink cartridges and maintenance tanks responsibly and in accordance with local requirements If you would like to return your used ink cartridges and maintenance tanks to Epson for proper disposal please go to epson com recycle for more information Checking Ink and Maintenance Tank Status with Windows Checking Ink and M...

Page 122: ... status Parent topic Replacing Ink Cartridges and Maintenance Tanks Related concepts Replacing Maintenance Tanks Related tasks Removing and Installing Ink Cartridges Checking Ink and Maintenance Tank Status on a Mac You can check your ink or maintenance tank status using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners...

Page 123: ... not display an accurate cartridge status Parent topic Replacing Ink Cartridges and Maintenance Tanks Related concepts Replacing Maintenance Tanks Related tasks Removing and Installing Ink Cartridges Purchase Epson Ink Cartridges and Maintenance Tanks You can purchase genuine Epson ink paper and accessories from an Epson authorized reseller To find the nearest reseller visit proimaging epson com U...

Page 124: ...intenance Tank Part Numbers Parent topic Replacing Ink Cartridges and Maintenance Tanks Ink Cartridge and Maintenance Tank Part Numbers Use these part numbers when you order or purchase a new maintenance tank or ink cartridges Note For best printing results use up a cartridge within 6 months of opening the package Ink maintenance tank maintenance box 1 part number T6190 Borderless maintenance tank...

Page 125: ...ore you begin You must install new cartridges immediately after removing the old ones Note Replace all expended ink cartridges You cannot print if any of the ink cartridges are expended or any ink slots are empty 1 Turn on your product 2 Press the ink cartridge cover to open it 3 Press in on the ink cartridge you want to replace The ink cartridge pops out slightly ...

Page 126: ...wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Keep ink cartridges out of the reach of children 5 Remove the new cartridge from the package Then gently shake the cartridge for about 15 seconds Caution Do not touch the green chip on the cartridge ...

Page 127: ...sh it in until it clicks into place Your product begins charging the ink delivery system Note Do not turn off the product during ink charging Caution If you remove an ink cartridge for later use protect the ink supply area from dirt and dust and store it in the same environment as the printer The valve in the ink supply port is designed to contain any excess ink but do not touch the ink supply por...

Page 128: ...nd switching between black ink types Your product contains two separate maintenance tanks Replace the specified maintenance tank when you see a message on the LCD screen Note Do not reuse maintenance tanks that you have removed from the product and exposed to air for a long period of time The box will not absorb any more ink Note Do not replace a maintenance tank while printing Colors may vary and...

Page 129: ...ets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away 3 Remove the new maintenance tank from the package Caution Do not touch the chip on the side of the maintenance tank or you may damage the product Do not remove the film from the top of the maintenance tank ...

Page 130: ...ert the new maintenance tank in the slot 5 Place the used maintenance tank in the bag supplied with the new tank and seal the bag 6 Close the ink cartridge cover Note Dispose of used maintenance tanks carefully ...

Page 131: ...and Maintenance Tanks Related references Optional Equipment and Replacement Parts Replacing the Borderless Maintenance Tank Replace the borderless maintenance tank maintenance box 2 inside the printer 1 Lift the edge of the output tray to remove it 2 Move the lock lever to the unlock position ...

Page 132: ... of the maintenance tank to carefully pull it out of the product without tilting the tank 4 Remove the new maintenance tank from the package Caution Do not touch the chip on the side of the maintenance tank or you may damage the product ...

Page 133: ...he used maintenance tank in the bag supplied with the new tank and seal the bag Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away ...

Page 134: ...ion 8 Replace the output tray Note Dispose of used maintenance tanks carefully Parent topic Replacing Maintenance Tanks Related concepts Purchase Epson Ink Cartridges and Maintenance Tanks Related references Optional Equipment and Replacement Parts ...

Page 135: ...witching the Black Ink Type Black Ink Type Media List Parent topic Replacing Ink Cartridges and Maintenance Tanks Related references Printer Setup Menu Settings Switching the Black Ink Type Switching the black ink type takes several minutes and consumes some ink Check the black ink type media list to select the correct ink type for the media you loaded 1 Press the Black ink maintenance button 2 Pr...

Page 136: ...te Epson Exhibition Canvas Natural Matte Epson Photo Quality Self adhesive Sheets Epson Hot Press Bright Epson Hot Press Natural Epson Cold Press Bright Epson Cold Press Natural Photo Black Ink Media Types Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Epson Ultra Premium Photo Paper Luster Epson Exhibition Canv...

Page 137: ...137 Epson Metallic Photo Paper Luster Parent topic Switch Black Ink Type Related references Available Epson Papers ...

Page 138: ...ead if an ink cartridge is expended and may not be able to clean it when a cartridge is low You must replace the cartridge first Print Head Nozzle Check Print Head Cleaning Using the Powerful Cleaning Utility Parent topic Adjusting Print Quality Related tasks Removing and Installing Ink Cartridges Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles Printless N...

Page 139: ...attern and clean nozzles as necessary before continuing to print Parent topic Print Head Nozzle Check Related references Maintenance Menu Settings Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product 1 Make sure roll or cut sheet paper is loaded in the printer 2 Make sure the correct paper type is selected 3 Press the Bla...

Page 140: ... tasks Cleaning the Print Head Using the Product Control Panel Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 1 Load roll or cut sheet paper in the printer 2 Make sure the correct paper type is selected 3 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows task...

Page 141: ...ow like this 5 Click Print The nozzle pattern prints 6 Check the printed pattern to see if there are gaps in the lines Note Use at least a 10 eye loupe to examine the pattern for any missing or deflected dots or segments ...

Page 142: ...ing You can save ink by cleaning only selected colors control panel only Note You cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a cartridge is low You must replace the cartridge first Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Cleaning the Print Head ...

Page 143: ...tart To clean all nozzles select All Nozzles and press the right arrow button 6 Select one of the following as the cleaning strength level For a first cleaning select Normal If nozzles are still clogged after three normal level cleanings select Heavy 7 Press the OK button to start the cleaning cycle When the cleaning cycle is finished the power light stops flashing and a confirmation screen appear...

Page 144: ...ed tasks Removing and Installing Ink Cartridges Using the Powerful Cleaning Utility Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows computer or Mac 1 Make sure roll or cut sheet paper is loaded in the printer 2 Make sure the correct paper type is selected 3 Do one of the following Windows Access the Windows Desktop and right click the p...

Page 145: ... and a confirmation screen appears Caution Never turn off the product during a cleaning cycle or you may damage it 6 Click Nozzle Check 7 Click OK The nozzle pattern prints 8 Check the printed pattern to see if there are gaps in the lines Note Use at least a 10 eye loupe to examine the pattern for any missing or deflected dots or segments ...

Page 146: ...d after running three Normal cleanings and one Heavy cleaning you should run a Powerful Cleaning using the control panel on your product This process consumes a lot of ink 1 Make sure roll or cut sheet paper is loaded in the printer 2 Make sure the correct paper type is selected 3 Press the Menu button 4 Press the down arrow button to select Administrator Menu and press the right arrow button 5 Pr...

Page 147: ... the Product Control Panel Cleaning the Print Head Using the Product Control Panel Print Head Alignment If your printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal bands you may need to align the print head Before you align the print head note the following Alignment varies depending on the loaded media Align the print head using the medi...

Page 148: ...and paper thickness are selected You cannot use plain paper or transparent or colored paper for automatic print head alignment 3 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies...

Page 149: ...d Alignment and press the right arrow button 5 Press the down arrow button to select Alignment and press the right arrow button 6 Select Auto and press the right arrow button 7 Press the up or down arrow button to select one of the following options Uni D aligns each color for uni directional printing based on Light Cyan Bi D All aligns each color for bi directional printing based on all colors 8 ...

Page 150: ...utton 7 Press the up or down arrow button to select one of the following options Uni D aligns each color for uni directional printing based on Light Cyan You should choose this option first Bi D 2 color aligns each color for bi directional printing based on Light Cyan and Vivid Light Magenta You should choose this option second Bi D All aligns each color for bi directional printing based on all co...

Page 151: ... 10 Check the printed patterns and choose the number representing the pattern in which the white lines are the most evenly spaced then press the OK button If your product is not properly aligned select a different alignment method and repeat the process Parent topic Print Head Alignment Related references Maintenance Menu Settings ...

Page 152: ...product working at its best you should clean it regularly about once a month Note Do not use a hard brush benzene alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove any paper from the product 5 Open the printer cove...

Page 153: ... rollers or the ink absorption pads or your prints may be soiled Caution Be careful not to touch the ink tubes inside the product 7 If your product is still dirty dampen the cloth with a small amount of water and a mild detergent and repeat the previous step Then wipe the inside of the printer with a soft dry cloth ...

Page 154: ... and interface cables back in 12 Turn on the product 13 Load roll paper in the printer 14 Press the paper feed button several times to feed blank paper through the paper path and clean the rollers 15 Press the paper cut button Cleaning the Roll Paper Feed Slot Parent topic Maintenance and Transportation Cleaning the Roll Paper Feed Slot To keep your product working at its best you should clean the...

Page 155: ... Where to Buy button Or call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada 1 Turn on the printer 2 Press the paper source button on the control panel to select Paper Type 3 Press the up or down arrow button to select Roll Paper Cut or Roll Paper No Cut and press the OK button 4 Press the load paper button 5 Open the roll paper cover Remove the roll paper if necessary 6 Remove the ...

Page 156: ...eed slot Note You can use a cleaning sheet only once 8 Press the load paper button when complete Parent topic Cleaning Your Product Related references Optional Equipment and Replacement Parts Replacing the Cutter If you notice that your paper does not cut cleanly you may need to replace the cutter Note If the optional SpectroProofer is installed remove it before replacing the cutter See the instru...

Page 157: ...157 2 Open the left and right ink cartridge covers 3 Open the printer cover ...

Page 158: ...158 4 Use a Phillips head screwdriver to remove the four screws securing the front cover then remove the front cover ...

Page 159: ...ter cover release it and pull down on the cutter cover to open it 6 Loosen the screw holding the cutter in place and carefully remove the cutter Warning Keep the cutter out of the reach of children The blade is sharp and can cause injury ...

Page 160: ...and insert it Tighten the cutter screw securely 8 Close the cutter cover as shown and press it in until it clicks into place Note If you removed the optional SpectroProofer reinstall it See the instructions that came with the SpectroProofer for details on installing it ...

Page 161: ...nt cover Insert and tighten the four screws 10 Close the printer cover 11 Close the left and right ink cartridge covers Parent topic Maintenance and Transportation Related references Optional Equipment and Replacement Parts ...

Page 162: ...herwise ink may leak Leave the ink cartridges installed Removing the cartridges can dry out the print head and may prevent the product from printing or ink may leak Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Turn off the product 2 Unplug the power cable 3 Disconnect a...

Page 163: ...t in its original packing materials if possible or use equivalent materials with cushioning around the product Make sure the box adequately protects the product control panel Keep the product level during transportation If print quality has declined when you print again clean and align the print head Parent topic Maintenance and Transportation Related concepts Print Head Alignment Print Head Clean...

Page 164: ...is the same color as the color displayed on the control panel and ink door label and reinstall the cartridge If the message persists insert a new ink cartridge You cannot change the ink configuration Standard or Commercial edition after the ink cartridges have been installed Make sure the correct cartridges are installed Condensation may have occurred in the ink cartridge Remove the cartridge leav...

Page 165: ...er unit nearing end of service life Recommend replacing the cutter unit Paper cutter may be becoming dull Replace the cutter Cartridge Cover Open Close left or right cartridge cover Close the specified ink cartridge cover Paper Load Error Follow the instructions displayed on the LCD screen to remove the jammed paper and clear the error Paper Load Error Press the load paper button and reset roll pa...

Page 166: ...ad alignment Run a nozzle check and make sure the print head nozzles are not clogged If this error appears at any other time make sure that the printer supports the loaded media Paper Low The roll paper is low Make sure you have a replacement roll handy Paper Source Error Cut sheet is loaded Remove it and change paper source to roll paper Press the OK button to clear the message Remove the cut she...

Page 167: ...ller then load the paper correctly Borderless Error Load a supported paper size or load paper correctly Check the following Press the pause cancel button and select Job Cancel then eject the paper Load the correct size of paper Make sure the paper is not wavy or curled Load paper in the correct position depending on the paper type Change the Paper Size Check setting to On Cleaning Error Not enough...

Page 168: ...dges with low ink with new ones Black Ink Error Black ink does not match print job To cancel printing press pause cancel button To change black ink to print press Black ink maintenance button The type of black ink that is set on the printer and in the printer driver does not match Press the button to switch to the black ink type specified in the printer driver to continue printing This takes appro...

Page 169: ...e the indicated maintenance tank is installed correctly If you continue to see this message you may need to replace the maintenance tank with a new one Replace Maint Box 1 At the end of service life Replace maint box 1 Replace the ink maintenance tank in the ink cartridge compartment maintenance box 1 with a new one Not Enough Empty Space Replace the maintenance box 1 Replace Maint Box 2 To contin...

Page 170: ...ower off and then on again Turn off the printer and remove the color measurement device from the SpectroProofer Reinstall it correctly then turn on the printer again See the SpectroProofer UVS documentation for details F W Install Error Firmware update failed Restart the printer The firmware updated did not install Turn off the printer wait for awhile and turn on the printer again Run the firmware...

Page 171: ...me call for service is displayed on the LCD screen contact Epson for support and provide them with the displayed service code Parent topic Solving Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Print Quality Options Windows Color Management Options Windows Output Resolution Settings Mac Advanced Color Settings Mac Paper Menu Settings Printer Setup Menu Set...

Page 172: ... the product enters sleep mode in the Preferences menu Parent topic Solving Printer Problems Related references Preferences Menu Settings Solving Printing Problems Check these sections if you have problems printing with your product Nothing Prints Cannot Print Over a Network Print Head Moves But Nothing Prints Parent topic Solving Problems Nothing Prints If you have sent a print job and nothing pr...

Page 173: ...r wired LAN router or access point to see if the LED for the port to which your printer is connected is on or flashing If the link LED is off try the following Make sure the Ethernet cable is securely connected to your printer and to your router access point switch or hub Try connecting your printer to a different port or a different router access point switch or hub Try connecting with a differen...

Page 174: ...correct orientation Load cut sheets vertically short edge first For best results follow these guidelines Use new smooth high quality paper that is not damp curled creased old too thin or too thick Follow any special loading instructions that came with the paper If roll paper does not feed cut the end straight across and uncurl it by rolling it backward if necessary Then reload the paper If you can...

Page 175: ...lated topics Roll Paper Handling Cut Sheet Handling Roll Paper Jam Problems If roll paper has jammed in the printer follow the steps here to clear the jam 1 Open the roll paper cover 2 Cut the paper above the paper feed slot 3 Lift the spindle from the spindle holder ...

Page 176: ... jammed paper as necessary 6 Close the front cover 7 Turn the printer off and back on again 8 Cut the edge of the roll paper straight horizontally then reload the roll paper Note Make sure to cut off any jagged or folded sections of paper Parent topic Solving Paper Problems Related tasks Loading Roll Paper Cutting Roll Paper Manually ...

Page 177: ...m Problems in the Paper Cassette If cut sheet paper has jammed in the paper cassette follow the steps here to clear the jam 1 Remove the output tray and paper cassette 2 Remove any jammed paper from the front of the printer ...

Page 178: ...irmly until you hear a click 5 Replace the paper cassette and the output tray 6 Turn the printer off and back on again Parent topic Solving Paper Problems Related tasks Loading Cut Sheets in the Paper Cassette Cut Sheet Paper Jam Problems in the Front or Rear Manual Feeder If cut sheet paper has jammed in the front or rear manual feeder follow the steps here to clear the jam 1 Remove the jammed pa...

Page 179: ...rints Too Much Ink is Consumed Parent topic Solving Problems Nozzle Check Pattern Prints Incorrectly If the nozzle check pattern does not print correctly try these solutions Run a Normal cleaning cycle and print the check pattern again If cleaning the print head three times does not solve the problem run a Heavy cleaning cycle If nozzles are still clogged after head cleaning at the strongest level...

Page 180: ...st results use ink cartridges before the expiration date printed on the package within six months of installation in the printer Replace expired cartridges with new ones Shake the cartridges before installing them in the printer To maintain optimum print quality remove and shake the installed cartridges if the printer has not been used in the last three months Make sure you selected the correct Me...

Page 181: ...Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Lines Are Misaligned You may see vertical lines in the bi directional print output If this occurs align the print head Parent topic Solving Print Quality Problems Related concepts Print Head Alignment Prints are Scuffed or Smeared If your prints are scuffed or smeared try these solutions Make sure your paper meets the specif...

Page 182: ...u Settings Related tasks Creating Custom Paper Configurations Margins Appear in Borderless Roll Prints If borderless roll prints still have margins try these solutions Check the print settings selected in your print application you are using as well as the printer driver Make sure that the paper settings on the LCD screen match the paper you loaded Make sure borderless enlargement is not set to Mi...

Page 183: ...Get Help Epson provides technical support and information on the installation configuration and operation of professional printing products through the Epson Preferred Limited Warranty Plan Dial 888 377 6611 6 AM to 6 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Note If you experience difficulty with the toll free number call 562 276 1305 U S...

Page 184: ...from an Epson authorized reseller To find the nearest reseller visit proimaging epson com U S or proimaging epson ca Canada select your product series and product and click the Where to Buy button Or call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Parent topic Solving Problems ...

Page 185: ...dge Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should meet these requirements Microsoft Windows OS version 32 and 64 bit compatible Windows 10 Windows 8 x Windows 7 CPU Core 2 Duo 3 05 GHz or better Memory 1G...

Page 186: ...terface High Speed USB port compatible with USB 2 0 Specification Ethernet 10BASE T 100BASE TX 1000BASE T Display resolution WXGA 1280 800 or higher Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Sp...

Page 187: ...4 inches 279 356 mm 11 17 inches 279 432 mm 12 12 inches 305 305 mm 12 18 inches 305 457 mm 16 20 inches 279 432 mm 17 22 inches 432 559 mm Thickness 0 003 to 0 06 inch 0 08 to 1 5 mm Thick paper 0 03 to 0 06 inch 0 8 to 1 5 mm Roll paper Core size 2 inches 51 mm and 3 inches 76 mm Outer diameter 2 inch core up to 4 inches 103 mm 3 inch core up to 6 inches 150 mm Width 8 inches 203 mm to 17 inches...

Page 188: ...Proofer Parent topic Technical Specifications Printable Area Specifications Note When printing borderless quality may decline in the expanded printable area Cut sheet paper 1 Left right top bottom margin 0 12 inch 3 mm minimum 2 Printable length 10 inches 254 mm to 24 inches 610 mm 3 Printable width 8 inches 203 mm to 17 inches 432 mm ...

Page 189: ...mm Epson Premium Glossy Photo Paper 250 Epson Premium Semigloss Photo Paper 250 Epson Premium Luster Photo Paper 260 and Epson Premium Semimatte Photo Paper 250 The maximum printable length using the Epson driver is 49 2 feet 15 m To print longer images you need to use third party banner printing software Parent topic Technical Specifications Ink Cartridge Specifications Note This product uses onl...

Page 190: ...ack Note The ink configuration is permanent Light Light Black or Violet once the printer completes its initial ink charge and can not be changed Cartridge life Unopened package do not use if the date on the package has expired Print quality guarantee After installation 6 months Temperature In transit unopened 4 to 140 F 20 to 60 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Ink freezes at ...

Page 191: ... SpectroProofer installed ISO IEC24712 Sleep mode 5 0 W Power off mode 0 5 W or less Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Operating recommended 65 to 75 F 18 to 24 C Storage before unpacking 4 to 140 F 20 to 60 C 1 month at 104 F 40 C Storage after unpacking 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity non condensing...

Page 192: ...e 10BASE T 100BASE TX 1000BASE T use a Category5 5e or higher shielded twisted pair cable Parent topic Technical Specifications Safety and Approvals Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B Parent topic Technical Specifications ...

Page 193: ...dicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Place the product near a wall outlet where the plug can be easily unplugged Connect your product to a properly grounded power outlet Avoid plugging the product into an outlet on the same circuit as a photo copier or air control...

Page 194: ... potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones When connecting the product to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not put your hands ins...

Page 195: ... seal from the ink supply port This may cause the cartridge to become unusable The green IC chip on this ink cartridge retains a variety of cartridge related information such as the ink cartridge status so that the cartridge may be removed and reinserted freely Do not touch the green IC chip on the side of the cartridge This may prevent normal operation and printing If you remove an ink cartridge ...

Page 196: ... equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the l...

Page 197: ...his product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Ap...

Page 198: ...stances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Copyright Attribution 2017 Epson America Inc 5 17 CPD 52925R1 Parent topic Copyright Notice ...

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