Troubleshooting
Receiving
(continued)
Polling reception doesn’t work.
There is no paper in the machine. See Chapter 1 to properly
insert a new paper roll.
Copying
Documents are sitting in the feeder. Remove the documents.
Make sure your fax machine is set for calling side polling. See
Chapter 4.
Make sure polled parties have set their fax machines for called-
side polling. See Chapter 4.
Received document image quality is poor.
The scanning area may be dirty. See Chapter 6 for cleaning
instructions.
You may be using the wrong type of paper. Use Epson
PriorityFax recording paper for best results.
The sending party’s resolution and/or contrast may need
adjustment. Check with the sending party.
If none of these methods improves the image quality, take the
fax machine to an authorized Epson Customer Care Center.
To find the location of the nearest Customer Care Center, call
l-800-922-8911.
Nothing comes out of the paper slot.
The paper roll may not be inserted properly. See Chapter 1.
The recording paper may be jammed. Push down on the paper
cover button to open the fax machine. Pull out the jammed
recording paper. Use scissors to make a clean edge on the end
of the paper roll. Reinsert the paper according to the
instructions in Chapter 1.
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