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Epson GT-20000, User Manual

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Epson GT-20000 User Manual Download Page 123

Troubleshooting

123

GT-20000

User’s Guide

A Line or Line of Dots Always Appears in Your Scanned Images

The document table may need cleaning. Clean the document table. See “Cleaning the 
Scanner” on page 112. 

If you still have the problem, the document table may be scratched. Contact your dealer for 
assistance. See “Contacting Customer Support” on page 133.

Straight Lines in Your Image Come Out Crooked

Make sure the document lies perfectly straight on the document table.

Your Image Is Distorted or Blurred

❏

Make sure the document or photo lies flat on the document table. Also make sure your 
document or photo is not wrinkled or warped.

❏

Make sure you do not move the document or photo, or your scanner while scanning.

❏

Make sure the scanner is placed on a flat, stable surface.

❏

Select 

Unsharp Mask 

check box in Office Mode or Professional Mode window. See 

“Adjusting the Color and Other Image Settings” on page 39 for instructions.

❏

Adjust the 

Auto Exposure

 setting in Professional Mode window. See “Adjusting the 

Color and Other Image Settings” on page 39 for instructions. 

❏

Click 

Configuration

, select the 

Color

 tab, and select 

Color Control

 and 

Continuous 

auto exposure

 in the Color menu. See Epson Scan Help for details.

❏

Click 

Configuration

, select the 

Color

 tab, and click 

Recommended Value

 to return 

the Auto Exposure setting to the default. See Epson Scan Help for details.

❏

Increase the resolution setting. See “Selecting the Scan Resolution” on page 32 for 
instructions.

Summary of Contents for GT-20000

Page 1: ...User s Guide NPD3453 00 ...

Page 2: ...YY FineReader names and logos are registered trademarks of ABBYY Software House PRINT Image Matching and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation Copyright 2001 Seiko Epson Corporation All rights reserved Intel is a registered trademark of Intel Corporation PowerPC is a registered trademark of International Business Machines Corporation EPSON Scan Software is based i...

Page 3: ...ocument Feeder 12 Chapter 2 Guide to the Scanner Parts Scanner Parts 13 Lights and Buttons 14 Chapter 3 Placing Originals on the Scanner Placing Documents or Photos 16 Placing Large or Thick Documents 18 Chapter 4 Scanning Your Originals Starting Epson Scan 20 Using the Start Button 20 Using the EPSON Scan Icon 20 Using Another Scanning Program 20 Selecting an Epson Scan Mode 21 Changing the Scan ...

Page 4: ...t Correction in Home Mode 58 Backlight Correction in Professional Mode 59 Scanning to a PDF File 60 Scanning to a PDF File in Office Mode 61 Scanning to a PDF File in Home Mode 67 Scanning to a PDF File in Professional Mode 73 Converting Scanned Documents Into Editable Text 79 Converting into Editable Text in Office Mode 79 Converting into Editable Text in Home Mode 81 Converting into Editable Tex...

Page 5: ...he ADF 105 Placing Documents on the Document Table With the ADF Installed 106 Scanning Using the Automatic Document Feeder 108 Scanning in Office Mode Using the ADF 108 Scanning in Professional Mode Using the ADF 110 Chapter 9 Maintenance Cleaning the Scanner 112 Replacing the Scanner Lamp 113 Transporting the Scanner 113 Chapter 10 Troubleshooting Scanner Problems 114 Error Indicators 114 The Sca...

Page 6: ... Colors Differ From the Original Colors 126 Images are Rotated Incorrectly 127 Uninstalling Your Scanning Software 127 Uninstalling Epson Scan 128 Uninstalling the User s Guide 129 Uninstalling other Epson applications 131 Appendix A Where To Get Help Technical Support Web Site 133 Contacting Customer Support 133 Before Contacting Epson 133 Help for Users in North America 134 Help for Users in Lat...

Page 7: ... Specifications 143 General 143 Mechanical 143 Electrical 144 Environmental 144 Interfaces 144 Standards and Approvals 145 Optional Automatic Document Feeder Specifications 146 General 146 Electrical 146 Environmental 146 Mechanical 146 Index ...

Page 8: ...ocations subject to shocks vibrations high temperature or humidity direct sunlight strong light sources or rapid changes in temperature or humidity Do not use with wet hands Place the scanner near an electrical outlet where the power cord can be easily unplugged cCaution Be sure the power cord meets the relevant local safety standards The power cord should be placed to avoid abrasions cuts fraying...

Page 9: ...e plug replace the cord set or consult a qualified electrician If there are fuses in the plug make sure you replace them with fuses of the correct size and rating Unplug the scanner and refer servicing to qualified service personnel under the following conditions The power cord or plug is damaged liquid has entered the scanner the scanner has been dropped or the case has been damaged the scanner d...

Page 10: ...opying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passports driver s licenses warrants of fitness road passes food stamps tickets etc Note Copying these items may also be prohibited by law Responsible use of copyrighted materials Scanners can be misused by improperly copying copyrighted materials Unless act...

Page 11: ...xposed photo into one with true to life color and sharpness For instructions on using this feature see Restoring Color on page 50 Dust Removal Using the Dust Removal feature in Epson Scan you can virtually clean the dust marks from your originals as you scan them For instructions on using this feature see Removing Dust Marks on page 55 Original image Color Restoration applied Original image Dust R...

Page 12: ...ection to become shareable on a network This allows you to perform various scanning operations in a network environment using less power and space For instructions on using this option see About the Optional Network Image Express Card on page 91 Optional Automatic Document Feeder The Automatic Document Feeder B81321 allows you to scan up to 100 single or double sided pages automatically The ADF is...

Page 13: ...Guide to the Scanner Parts 13 GT 20000 User s Guide Chapter 2 Guide to the Scanner Parts Scanner Parts a scanner cover ...

Page 14: ...e in the document table d cover sensor a USB interface connector b SCSI ID Rotary switch c transportation lock lever d AC socket e SCSI Interface connectors f SCSI terminator switch g ADF connector h optional interface slot Lights and Buttons The scanner has two indicator lights and two buttons ...

Page 15: ...Guide to the Scanner Parts 15 GT 20000 User s Guide a Power button b a Start button c Ready light d Error light ...

Page 16: ...r 16 GT 20000 User s Guide Chapter 3 Placing Originals on the Scanner Placing Documents or Photos cCaution Do not place heavy objects on the document table glass and do not press the glass with too much force 1 Open the scanner cover ...

Page 17: ...he scanner next to the arrow mark Note If you are scanning multiple photos at once position each photo at least 20 mm 0 8 inch apart from the others 3 Close the scanner cover gently so that your original does not move Note When closing the document cover the scanner lamp flashes to detect the size of the document Looking directly at the lamp may mildly stun your eyes Always keep the document table...

Page 18: ... the document table for an extended period of time as they may stick to the glass To start scanning see Starting Epson Scan on page 20 for instructions Placing Large or Thick Documents When you scan a large or thick document you can remove the scanner cover 1 Open the scanner cover ...

Page 19: ...Guide 2 Pull the scanner cover straight up and off the scanner Note When scanning without the scanner cover gently press down on your document to flatten it When you are finished scanning replace the scanner cover in the reverse order that you removed it ...

Page 20: ...can Mac OS X Open the Applications folder in your hard drive and double click the EPSON Scan icon The Epson Scan window automatically opens See Selecting an Epson Scan Mode on page 21 for instructions on selecting an Epson Scan mode Using Another Scanning Program You can use any TWAIN compliant scanning program such as Adobe Photoshop Elements to scan with your scanner You open the program select ...

Page 21: ...ere first Note for Windows Vista and XP users Do not select a WIA option for your scanner from the Import or Acquire list you will not be able to use all the features of your scanner The Epson Scan window automatically opens See Selecting an Epson Scan Mode on page 21 for instructions on selecting an Epson Scan mode Selecting an Epson Scan Mode Epson Scan offers several scanning modes to choose fr...

Page 22: ...review image Professional Mode is best when you want to preview your image and make extensive detailed corrections to it before scanning You can sharpen color correct and enhance your image with a full array of tools including color restoration dust removal and backlight correction See Changing the Scan Mode on page 22 for instructions on switching to Professional Mode See Scanning in Professional...

Page 23: ...al Mode on page 27 Scanning in Office Mode When you start Epson Scan for the first time it runs in Office Mode and displays the Epson Scan Office Mode window 1 Place the original s on the document table See Placing Documents or Photos on page 16 for instructions 2 Start Epson Scan See Starting Epson Scan on page 20 for instructions ...

Page 24: ...can Area on page 34 for instructions 9 Modify the image quality if necessary See Adjusting the Color and Other Image Settings on page 39 for instructions 10 Click Scan Image Option Setting Description None No Image Option setting is applied Dropout Red Drops out red from the scan Dropout Green Drops out green from the scan Dropout Blue Drops out blue from the scan Color Enhance Red Enhances red in...

Page 25: ...inishing the Scan on page 49 for instructions Scanning in Home Mode When you select Home Mode you see the Epson Scan Home Mode window 1 Place your original s on the document table See Placing Documents or Photos on page 16 for instructions 2 Start Epson Scan See Starting Epson Scan on page 20 for instructions ...

Page 26: ...t resolution setting based on the Destination setting you select If you selected Other as the Destination setting to select a specific resolution see Selecting the Scan Resolution on page 32 for instructions 7 Click Preview to preview your image s The Preview window appears and displays your image s See Previewing and Adjusting the Scan Area on page 34 for instructions 8 Modify the image quality i...

Page 27: ...Scanning Your Originals 27 GT 20000 User s Guide Scanning in Professional Mode When you select Professional Mode you see the Epson Scan Professional Mode window ...

Page 28: ...k the Windows or r Mac OS X button next to Image Type For details on adjusting the setting see Epson Scan Help If you select 8 bit Grayscale or Black White you can also select an Image Option setting as described below To access the setting click the Windows or r Mac OS X button next to Image Type Image Type setting Type of image you are scanning 24 bit Color Color photos Color Smoothing Color gra...

Page 29: ...riginal size or you can reduce or enlarge their size by selecting Target Size See Selecting the Scan Size on page 45 for instructions 12 Click Scan What happens next depends on how you started your scan See Finishing the Scan on page 49 for instructions Selecting File Save Settings When you see the File Save Settings window you can select the location name and format of the scanned image file 1 Cl...

Page 30: ...Pictures radio button or the My Documents or My Pictures radio button If you want to select another folder click the Other radio button then click Browse Windows or Choose Mac OS X and select the folder If you want to save your image on the desktop simply click the Other radio button 3 Specify a file name prefix with an alphanumeric character string A 3 digit number is automatically added to the f...

Page 31: ...when modification and retouching are required Multi TIFF tif A TIFF format where multiple pages are saved to the same file You can also edit the scanned images before saving them See Epson Scan Help for details To open Multi TIFF files you need a program that supports it PDF pdf A document format that can be read on both Windows and Macintosh systems platform independent To use PDF documents in Wi...

Page 32: ...ter each scan 6 Click OK Detailed Setting Instructions Selecting the Scan Resolution You can select a specific Resolution setting for your images Keep in mind that higher resolution settings increase scanning time so do not select a higher resolution than you need See the following table to reference the appropriate resolution setting to use so that you do not have to take more time than necessary...

Page 33: ...fessional Mode on page 33 Selecting the Resolution in Home Mode To change the resolution first select Other as the Destination setting Click the arrow next to the Resolution list and select the number of dpi dots per inch at which you want to scan Selecting the Resolution in Office Mode or Professional Mode You can select the resolution you want at any time Office Mode Professional Mode ...

Page 34: ...ke any image quality adjustments manually Thumbnail preview displays your previewed image s as thumbnail s Epson Scan automatically locates the edges of your scan area applies automatic exposure settings to the image s and rotates the image s if necessary Note If you are using Office Mode or if the optional ADF is installed the thumbnail preview is not available You must use normal preview 1 Click...

Page 35: ...Scanning Your Originals 35 GT 20000 User s Guide Normal preview ...

Page 36: ...scan area See Creating a Marquee on a Preview Image on page 37 for instructions To zoom in on an image click inside the scan area and click the Zoom button Epson Scan prescans again and displays a larger preview on the Zoom tab Your other images are still previewed at the original size on the Preview tab To adjust the image quality click the scan area s you want to modify and make the adjustments ...

Page 37: ... To adjust the scan area to crop your image differently you can create and move a marquee that marks the edges of your scan See Creating a Marquee on a Preview Image on page 37 for instructions To adjust the image quality click the scan area s you want to modify and make the adjustments See Adjusting the Color and Other Image Settings on page 39 for instructions If you want to apply the adjustment...

Page 38: ...y draw a marquee then skip to step 3 2 Position the pointer in the area where you want to place the corner of your marquee and click Hold down the mouse button and drag the cross hairs over the image to the opposite corner of the desired scan area Then release the mouse button You see the moving dotted line of the marquee 3 Do one of the following to adjust the marquee To move the marquee position...

Page 39: ...em as described in steps 1 through 3 or click the copy marquee icon to create additional marquees of the same size You can move and resize all the marquees as described in step 3 To delete a marquee click inside it and click the delete marquee icon Note If you draw multiple marquees make sure you click All in the Preview window before you scan Otherwise only the area inside the last marquee you dr...

Page 40: ...s This setting is available only when the Image Type is set to Color or Grayscale Contrast Adjusts the difference between the light and dark areas of the overall image This setting is available only when the Image Type is set to Color or Grayscale Unsharp Mask Turn on to make the edges of image areas clearer for an overall sharper image Turn off to leave softer edges This setting is available only...

Page 41: ...ow describes the settings available in Home Mode For details on adjusting these settings see Epson Scan Help Note If you are scanning multiple images at the same time and you want to apply the image adjustments to all of your image s or scan area s click All in the Preview window before you begin making your adjustments Threshold Adjusts the level at which the black areas in text and line art are ...

Page 42: ...tings or preview your image again Color Restoration Restores the colors in faded photos automatically Dust Removal Removes dust marks from your originals automatically The results of Dust Removal do not appear in the preview only in your scanned image Text Enhancement Enhances text recognition when scanning text documents Available only when you select Magazine Newspaper or Text Line Art as the Do...

Page 43: ...ng Removes the rippled pattern that can appear in subtly shaded image areas such as skin tones Also improves results when scanning magazine or newspaper images that include screening in their original print processes The method of Descreening is adjustable The results of Descreening do not appear in the preview only in your scanned image Color Restoration Restores the colors in faded photos automa...

Page 44: ...e Correction icon to access the Tone Correction setting Brightness Adjusts the overall image lightness and darkness If you selected an Image Type setting other than Halftone click the Image Adjustment icon to access the Brightness setting Contrast Adjusts the difference between the light and dark areas of the overall image If you selected an Image Type setting other than Halftone click the Image A...

Page 45: ... a specific size you should select the Target Size setting after previewing it but before adjusting your scan area indicated by creating a marquee This sets the scan area to correct proportions so your image will not be cropped unexpectedly To select the scan size see one of these sections Home Mode Selecting the Scan Size in Home Mode on page 45 Professional Mode Selecting the Scan Size in Profes...

Page 46: ...arquee dotted line proportioned for that size appears on your preview image 2 If you need to create a scan size that is not in the Target Size list you can create a custom size Click the arrow to open the list and select Customize You see the Target Size window 3 Type a name for your custom size enter the size click Save then click OK Your new size appears in the Target Size list ...

Page 47: ...st it If you need to rotate the marquee for a landscape or portrait image without changing its aspect ratio click the orientation icon Note The orientation icon is not available if you selected Original as the Target Size setting Selecting the Scan Size in Professional Mode 1 You can select a predefined scan size from the Target Size list Click the arrow to open the list and select the size you wa...

Page 48: ...s Click the Windows or r Mac OS X button next to Target Size to display these tools To size your image by a certain percentage adjust the Scale value To change the way your image is cropped turn Trimming on or off See Epson Scan Help for details To unlock the proportions of your scan size click the lock icon Then adjust the marquee or enter new width height measurements 5 Once you have selected yo...

Page 49: ...unning Epson Scan from the EPSON Scan icon or by pressing the a Start button on the scanner you see the File Save Settings window This lets you select the name and location of your saved scan files See Selecting File Save Settings on page 29 for details After you select these settings Epson Scan starts scanning If you started your scan from a TWAIN compliant program such as Adobe Photoshop Element...

Page 50: ...n page 50 Professional Mode Color Restoration in Professional Mode on page 51 Note This feature is not available in Office Mode Change the scan mode to Home Mode or Professional Mode See Changing the Scan Mode on page 22 for instructions Color Restoration in Home Mode 1 Place your original s on the document table See Placing Documents or Photos on page 16 for instructions 2 Start Epson Scan See St...

Page 51: ...details 7 Size your image s as necessary See Selecting the Scan Size on page 45 for details 8 Click Scan What happens next depends on how you started Epson Scan See Finishing the Scan on page 49 for instructions Color Restoration in Professional Mode 1 Place your original s on the document table See Placing Documents or Photos on page 16 for instructions 2 Start Epson Scan See Starting Epson Scan ...

Page 52: ... want to make more precise color adjustments click the Color Palette icon See Using the Color Palette Feature for Professional Mode Only on page 52 for instructions 8 Size your image s as necessary See Selecting the Scan Size on page 45 for details 9 Click Scan What happens next depends on how you started Epson Scan See Finishing the Scan on page 49 for instructions Using the Color Palette Feature...

Page 53: ...u selected is moved to the center cell in the Color Palette window with variations in hue in the surrounding cells 4 Select the cell that contains the hue you would like to use to adjust the color in your image This color now becomes the color of the center cell and the color change is reflected in your image Note You can also use the cells to the right of the adjustment area to change the brightn...

Page 54: ...hed adjusting the color click Close to return to the Professional Mode window For further details on using the Color Palette feature see Epson Scan Help Applying a Color to an Image 1 Click the Color Palette icon 2 Select the cell that contains the hue you would like to use to adjust the color in your image This color now becomes the color of the center cell Note You can also use the cells to the ...

Page 55: ...ick Close to return to the Professional Mode window For further details on using the Color Palette feature see Epson Scan Help Removing Dust Marks Using the Dust Removal feature in Epson Scan you can virtually clean the dust marks from your originals as you scan them Before scanning your originals carefully remove any dust that you can see on them Note Before scanning your originals carefully remo...

Page 56: ...ttings For details see Scanning in Home Mode on page 25 4 Click Preview to preview your image s The Preview window appears and displays your image s See Previewing and Adjusting the Scan Area on page 34 for instructions 5 Click the Dust Removal check box Note The result of the Dust Removal does not appear in the image s in the Preview window If you are scanning multiple images at the same time and...

Page 57: ...image s The Preview window appears and displays your image s See Previewing and Adjusting the Scan Area on page 34 for instructions 5 Scroll down to the Adjustments area and click the Dust Removal check box If you want to increase or decrease the level of the dust removal effect click the Windows or r Mac OS X button next to the option and select a setting in the Level list Note The result of the ...

Page 58: ...ons on fixing backlit photos Home Mode Backlight Correction in Home Mode on page 58 Professional Mode Backlight Correction in Professional Mode on page 59 Note This feature is not available in Office Mode Change the scan mode to Home Mode or Professional Mode See Changing the Scan Mode on page 22 for instructions Backlight Correction in Home Mode 1 Place your original s on the document table See P...

Page 59: ... details 7 Size your image s as necessary See Selecting the Scan Size on page 45 for details 8 Click Scan What happens next depends on how you started Epson Scan See Finishing the Scan on page 49 for instructions Backlight Correction in Professional Mode 1 Place your original s on the document table See Placing Documents or Photos on page 16 for instructions 2 Start Epson Scan See Starting Epson S...

Page 60: ...the Preview window before you click the check box 6 Make any other necessary image adjustments See Adjusting the Color and Other Image Settings on page 39 for details 7 Size your image s as necessary See Selecting the Scan Size on page 45 for details 8 Click Scan What happens next depends on how you started Epson Scan See Finishing the Scan on page 49 for instructions Scanning to a PDF File Using ...

Page 61: ...to a PDF File in Office Mode 1 Place your document on the document table See Placing Documents or Photos on page 16 of these sections for instructions 2 Start Epson Scan using the a Start button or the Epson Scan icon See Using the Start Button on page 20 or Using the EPSON Scan Icon on page 20 for instructions 3 In the Office Mode window select the Image Type Document Source Size and Resolution s...

Page 62: ...62 GT 20000 User s Guide 7 Select PDF as the Type setting The current Paper Size Orientation Margin Page Number and Compression Level settings are displayed below it 8 Click Options You see the EPSON PDF Plug in Settings window ...

Page 63: ...Scanning Special Projects 63 GT 20000 User s Guide To assign password settings to the PDF file click the Security tab and select the password settings ...

Page 64: ...be included in one PDF file click the General tab click Select number to make file and adjust the number For other settings in the EPSON PDF Plug in Settings window see Epson Scan Help for details 9 Select the settings that match your document and click OK You return to the File Save Settings window ...

Page 65: ...lowing options Add page Click this button to scan the next page of your document Replace the first page on the document table with the next page and click Scan Repeat this step for each page in your document When you are finished click Edit page and go to step 12 Edit page Click this button if you have scanned all the necessary pages so you can edit the scanned pages before saving them in one PDF ...

Page 66: ...es even pages or all pages icon to select the pages then click the left or right rotate icon to rotate them If you want to delete pages click the pages or use the odd pages or even pages icon to select the pages then click the delete icon to delete them Note The delete icon is not available when all pages are selected For further details on the tools in the Editing Page window see Epson Scan Help ...

Page 67: ...ns 3 In the Home Mode window select the Document Type Image Type and Destination settings For details see Scanning in Home Mode on page 25 4 Click Preview to preview your image s The Preview window appears and displays your image s See Previewing and Adjusting the Scan Area on page 34 for instructions 5 Make any other necessary image adjustments See Adjusting the Color and Other Image Settings on ...

Page 68: ...68 GT 20000 User s Guide 8 Select PDF as the Type setting The current Paper Size Orientation Margin Page Number and Compression Level settings are displayed below it 9 Click Options You see the EPSON PDF Plug in Settings window ...

Page 69: ...Scanning Special Projects 69 GT 20000 User s Guide To assign password settings to the PDF file click the Security tab and select the password settings ...

Page 70: ...be included in one PDF file click the General tab click Select number to make file and adjust the number For other settings in the EPSON PDF Plug in Settings window see Epson Scan Help for details 10 Select the settings that match your document and click OK You return to the File Save Settings window ...

Page 71: ...lowing options Add page Click this button to scan the next page of your document Replace the first page on the document table with the next page and click Scan Repeat this step for each page in your document When you are finished click Edit page and go to step 13 Edit page Click this button if you have scanned all the necessary pages so you can edit the scanned pages before saving them in one PDF ...

Page 72: ...ven pages or all pages icon to select the pages then click the left or right rotate icon to rotate them If you want to delete pages click the pages or use the odd pages or even pages icon to select the pages then click the delete icon to delete them Note The delete icon is not available when all pages are selected For further details on the tools in the Editing Page window see Epson Scan Help 14 W...

Page 73: ...nal Mode window select the Document Type Document Source Auto Exposure Type Image Type and Resolution settings For details see Scanning in Professional Mode on page 27 4 Click Preview to preview your image s The Preview window appears and displays your image s See Previewing and Adjusting the Scan Area on page 34 for instructions 5 Make any other necessary image adjustments See Adjusting the Color...

Page 74: ...74 GT 20000 User s Guide 8 Select PDF as the Type setting The current Paper Size Orientation Margin Page Number and Compression Level settings are displayed below it 9 Click Options You see the EPSON PDF Plug in Settings window ...

Page 75: ...Scanning Special Projects 75 GT 20000 User s Guide To assign password settings to the PDF file click the Security tab and select the password settings ...

Page 76: ...be included in one PDF file click the General tab click Select number to make file and adjust the number For other settings in the EPSON PDF Plug in Settings window see Epson Scan Help for details 10 Select the settings that match your document and click OK You return to the File Save Settings window ...

Page 77: ...ect one of the following options Add page Click this button to scan the next page of your document Replace the first page on the document table with the next page and click Scan When you are finished click the Edit page button and go to step 13 Edit page Click this button if you have scanned all the necessary pages so you can edit the scanned pages before saving them in one PDF file Then go to ste...

Page 78: ...pages or all pages icon to select the pages then click the left or right rotate icon to rotate them If you want to delete pages click the pages or use the odd pages or even pages icon to select the pages then click the delete icon to delete them Note The delete icon is not available when all pages are selected For further details on the tools in the Editing Page window see Epson Scan Help 14 When ...

Page 79: ...lic fonts and font sizes less than 8 points See one of these sections to scan and convert text using ABBYY FineReader Office Mode Converting into Editable Text in Office Mode on page 79 Home Mode Converting into Editable Text in Home Mode on page 81 Professional Mode Converting into Editable Text in Professional Mode on page 82 Converting into Editable Text in Office Mode 1 Place your document on ...

Page 80: ...s See Previewing and Adjusting the Scan Area on page 34 for instructions 10 Modify the image quality if necessary See Adjusting the Color and Other Image Settings on page 39 for instructions Image Option Setting Description None No Image Option setting is applied Dropout Red Drops out red from the scan Dropout Green Drops out green from the scan Dropout Blue Drops out blue from the scan Color Enha...

Page 81: ...YY FineReader 6 0 Sprint ABBYY FineReader 6 0 Sprint Mac OS X Select Applications ABBYY FineReader 5 Sprint Plus and double click the Launch FineReader 5 Sprint icon 3 Click the Scan Read icon at the top of the window Epson Scan starts in the last mode you used Note for Mac OS X users If you do not see a Scan Read icon choose Select Scanner from the Scan Read menu select EPSON GT 20000 and click O...

Page 82: ...on page 16 for instructions 2 Do one of the following to start ABBYY FineReader Windows Select the start button icon or Start Programs or All Programs ABBYY FineReader 6 0 Sprint ABBYY FineReader 6 0 Sprint Mac OS X Select Applications ABBYY FineReader 5 Sprint Plus and double click the Launch FineReader 5 Sprint icon 3 Click the Scan Read icon at the top of the window Epson Scan starts in the las...

Page 83: ... adjusting the Threshold setting See Adjusting the Color and Other Image Settings on page 39 for instructions 13 Follow the instructions in ABBYY FineReader Help to edit and save your document Image Option Setting Description None No Image Option setting is applied Dropout Red Drops out red from the scan Dropout Green Drops out green from the scan Dropout Blue Drops out blue from the scan Color En...

Page 84: ...ble program it will appear in the selection window The steps you use depend on the version of Windows you have See the section for your Windows version below Assigning a Program With Windows Vista 1 Click the start button icon and select Control Panel 2 Click Hardware and Sound and then Scanners and Cameras 3 Click your scanner s icon and select Properties 4 Click Continue in the User Account Cont...

Page 85: ...grams whenever you press the a Start button click the Prompt for which program to run radio button instead If you want to disable the button from opening a program click the Take no action radio button instead 8 Click OK Assigning a Program With Windows XP 1 Click Start Control Panel Printers and Other Hardware Scanners and Cameras 2 Right click your scanner s icon and select Properties 3 Click th...

Page 86: ...ton click the Prompt for which program to run radio button instead If you want to disable the button from opening a program click the Take no action radio button instead 6 Click Apply then click OK Assigning a Program With Windows 2000 1 Click Start Settings Control Panel 2 Double click the Scanners and Cameras icon 3 Select your scanner icon and click Properties 4 Click the Events tab 5 In the Sc...

Page 87: ...ms appear in the list Note If you want to be given a choice of programs whenever you press the a Start button select more than one program in the list If you want to disable the button from opening a program click the Disable device events check box instead 7 Click Apply then click OK Note You must restart your computer before using the newly assigned a Start buttons ...

Page 88: ...d with built in USB and SCSI interfaces If you have installed the optional Epson Network Image Express Card or a special card for a copy system in the optional interface slot your scanner has a third additional interface Simultaneous access with these different interfaces however is not guaranteed Note Be sure to install the scanner software before connecting the scanner to your computer See the S...

Page 89: ...nator Switch The scanner has a built in terminator which allows SCSI devices to communicate properly with each other You may need to change the terminator switch setting according to your computer system Note Do not use an external terminator When you connect the scanner to the end of the daisy chain turn the terminator switch to On in other cases turn the switch to Off Connecting the Scanner Foll...

Page 90: ...quence on page 90 Power on sequence Keep the following in mind every time you turn on your computer and SCSI devices including the scanner Be sure to turn on the SCSI device which is connected at the farthest end of the daisy chain first then the second farthest and so on until finally your computer If you attempt to use a SCSI device which has been turned on after the computer it may not work pro...

Page 91: ...es The scanner is equipped with built in USB and SCSI interfaces If you have installed the optional Epson Network Image Express Card or a special card for a copy system in the optional interface slot your scanner has a third additional interface Simultaneous access with these different interfaces however is not guaranteed Setting Up Client Computers for Network Scanning To allow networking you mus...

Page 92: ...ntrol window 5 Make sure the Internet Protocol Version 4 TCP IPv4 box is checked in the Local Area Connection Properties window and click OK Then go to Scanning Over a Network on page 95 If Internet Protocol Version 4 TCP IPv4 does not appear in the list go to step 6 6 Click Install The Select Network Feature Type window appears ...

Page 93: ...v4 box is checked and click OK Then go to Scanning Over a Network on page 95 Windows XP or 2000 Note The screen shots in this section show Windows 2000 however the instructions are the same for Windows XP except as noted 1 Windows XP Click Start right click My Network Places and select Properties Windows 2000 Right click the My Network Places icon and select Properties 2 Double click Local Area Co...

Page 94: ... go to Scanning Over a Network on page 95 If Internet Protocol TCP IP does not appear in the list go to step 5 5 Click Install The Select Network Component Type window appears 6 Select Protocol from the list and click Add 7 Select Internet Protocol TCP IP and click OK 8 Make sure the Internet Protocol TCP IP box is checked and click OK or Close Then go to Scanning Over a Network on page 95 ...

Page 95: ...For Windows XP you must log on to a Computer Administrator account For Windows 2000 you must log on as a user with administrative privileges belonging to the Administrator group Note for Mac OS X Do not use the Fast User Switching function while using your scanner You must log on to a Computer Administrator account 1 Obtain the IP address or host name of the Network Image Express Card from your ne...

Page 96: ...Using the Optional Network Image Express Card 96 GT 20000 User s Guide 3 Select your scanner from the Select Scanner drop down list 4 Select Network then click Add ...

Page 97: ...onal Network Image Express Card 97 GT 20000 User s Guide 5 In the Add window choose the Network Image Express Card s IP address under Search for addresses or select Enter address and type in the address Then click OK ...

Page 98: ...everything works properly you see a successful connection message in the Scanner Status box 7 Click OK to save the settings Scanning an Image Note You must set the IP address for your Network Image Express Card before you can scan using it See Starting Epson Scan Settings on page 95 for instructions 1 Turn on your scanner and the client computer ...

Page 99: ...ecting an Epson Scan Mode on page 21 for instructions 5 In the Epson Scan windows make the appropriate settings See one of these sections for instructions Office Mode Scanning in Office Mode on page 23 Home Mode Scanning in Home Mode on page 25 Professional Mode Scanning in Professional Mode on page 27 6 Click Scan or press the a Start button on the scanner Note In a network environment the a Star...

Page 100: ...Recognition and for quickly creating an image database See Unpacking the Automatic Document Feeder on page 100 for the instructions on unpacking the ADF Unpacking the Automatic Document Feeder Make sure you have all the items illustrated below If any items are missing or damaged contact your Epson dealer immediately See Contacting Customer Support on page 133 a automatic document feeder b installa...

Page 101: ...have someone help you lift it Note The ADF is large so you should clear sufficient space around the scanner 1 Make sure the scanner is turned off then unplug the power cord 2 Remove the scanner cover See Placing Large or Thick Documents on page 18 for instructions 3 Remove the tape and other packing materials from the ADF 4 Attach the two smaller feet The smaller feet have grooves on their sides N...

Page 102: ...llation screws that come with the ADF into the holes in the back of the scanner and secure them using the included screwdriver 6 Align the installation screws with the holes in the ADF Slide the holes over the installation screws wWarning The ADF is heavy Ask for assistance when lifting it ...

Page 103: ...anner s ADF connector 9 Close the ADF 10 Connect the power cord to the scanner and then turn on the scanner To load documents into the ADF see Loading Documents in the Automatic Document Feeder on page 103 Loading Documents in the Automatic Document Feeder Document Specifications The table below lists the sizes of paper you can load in the ADF Paper name Measurements Loading direction in ADF ...

Page 104: ...ulti part form or bound The document has no rear carbon coating A3 297 420 mm 11 7 16 5 inches Portrait Ledger 279 4 431 8 mm 11 17 inches Portrait B4 257 364 mm 10 1 14 3 inches Portrait Legal 215 9 355 6 mm 8 5 14 inches Portrait A4 210 297 mm 8 3 11 7 inches Portrait Landscape Letter 215 9 279 4 mm 8 5 11 inches Portrait Landscape B5 182 257 mm 7 2 10 1 inches Portrait Landscape Executive 184 1...

Page 105: ...ore loading documents in the ADF If you need to scan documents or photos from the document table glass while the ADF is installed follow the instructions in Placing Documents on the Document Table With the ADF Installed on page 106 1 Slide the right edge guide on the input tray of the ADF all the way to the front 2 Place your stack of paper up to 100 sheets in the input tray with the printed side ...

Page 106: ... size sheets To scan your documents using the ADF see Scanning Using the Automatic Document Feeder on page 108 Placing Documents on the Document Table With the ADF Installed cCaution Do not place heavy objects on the document table glass and do not press the glass with too much force 1 Open the ADF ...

Page 107: ... the upper left corner of the document or photo is against the corner of the scanner next to the arrow mark 3 Close the ADF Note Opening the ADF while scanning is in progress will result in an option error and may result in a paper feeding error To scan your documents using the document table when the ADF is installed see one of these sections ...

Page 108: ...n Mode on page 22 for instructions Scanning in Office Mode Using the ADF 1 Load your documents in the ADF See Loading Documents in the Automatic Document Feeder on page 103 for instructions 2 Start Epson Scan See Starting Epson Scan on page 20 for instructions 3 Select Office Mode in the Mode list See Changing the Scan Mode on page 22 for instructions 4 Select Color Grayscale or Black White as the...

Page 109: ...a around the portion of your document page that you want to scan in the Preview window See Creating a Marquee on a Preview Image on page 37 for instructions 10 Change any necessary Image Adjustment settings See Adjusting the Color and Other Image Settings on page 39 for details 11 Place the ejected document pages on top of the rest of the pages 12 Click Scan What happens next depends on how you st...

Page 110: ...sides of your document pages 6 Click the arrow to open the Auto Exposure Type list and select Document 7 Click the arrow to open the Image Type list and select the detailed image type you are scanning Note If you select Halftone you can also select the Pattern setting To access the setting click the Windows or r Mac OS X button next to Image Type For details on adjusting the setting see Epson Scan...

Page 111: ...ze on page 45 for instructions 12 Place the ejected document pages on top of the rest of the pages 13 Click Scan What happens next depends on how you started your scan See Finishing the Scan on page 49 for instructions If you have problems while scanning using the ADF see Optional Automatic Document Feeder Problems on page 118 Dropout Red Drops out red from the scan Dropout Green Drops out green f...

Page 112: ...t to spill liquid into the scanner mechanism or electronic components This could permanently damage the mechanism and circuitry Do not spray lubricants inside the scanner Never open the scanner case 1 Turn off the scanner 2 Unplug the power cord from the scanner 3 Clean the outer case with a cloth dampened with mild detergent and water 4 If the glass surface of the document table gets dirty clean ...

Page 113: ...ealer Transporting the Scanner Before you transport the scanner for a long distance or store it for an extended period of time the scanner s carriage needs to be in the home position to prevent damage 1 Make sure the carriage is in the home position of the scanner on the left side If the carriage is not in the home position turn on the scanner and wait until the carriage moves to the home position...

Page 114: ... and then back on again to reset it If you are using the SCSI interface turn off the computer first Then make sure you follow the proper SCSI power on sequence See Power on sequence on page 90 for instructions Flashing Flashing An error has occurred Make sure the scanner is connected to your computer properly See the Start Here sheet for instructions on connecting the scanner to your computer Make...

Page 115: ...he scanner in some areas Connect the scanner directly to the computer s USB port or through one USB hub only The scanner may not work properly when connected to the computer through more than one USB hub Make sure your computer supports USB See Checking For Windows USB Support on page 116 for instructions If you are using any TWAIN compliant program such as Adobe Photoshop Elements make sure that ...

Page 116: ...h of the end of device of daisy chain is set correctly Make sure your scanner s name appears under Imaging devices without a or an exclamation mark in the Device Manager window If the scanner s name appears with one of these marks or as an Unknown device uninstall Epson Scan as described in Uninstalling Your Scanning Software on page 127 then reinstall it as described in the Start Here sheet Check...

Page 117: ... action is not selected Also make sure the Start Button is selected in the Select an event list box and Start this program is selected See Assigning a Program to the Start Button on page 84 for details Windows 2000 Click the Events tab in your scanner s Properties window and make sure the Disable device events check box is not checked Also make sure the Start Button is selected in the Scanner even...

Page 118: ...ure Auto Detect Office Mode only ADF Single sided or ADF Double sided is selected as the Document Source setting in Epson Scan See Scanning in Office Mode Using the ADF on page 108 or Scanning in Professional Mode Using the ADF on page 110 for instructions If the ADF is open close it and try scanning again Paper Jams in the ADF If a paper jam occurs first open the ADF cover remove any paper from t...

Page 119: ...er s Guide If paper jams at the feeder position open the left cover and carefully pull the jammed paper out of the feeder mechanism Note Be careful not to pull too hard otherwise the paper may tear making it more difficult to remove ...

Page 120: ... s Guide If paper jams at the paper eject position open the right cover and carefully pull the jammed paper out of the feeder mechanism Note Be careful not to pull too hard If the paper tears open the middle cover and remove the paper ...

Page 121: ...sting the Scan Area on page 34 for instructions Make sure the Document Type setting is correct See Scanning in Home Mode on page 25 or Scanning in Professional Mode on page 27 for instructions Click Configuration select the Preview tab and adjust the thumbnail cropping area using the Thumbnail Cropping Area slider in the Preview menu See Epson Scan Help for details You Have Trouble Adjusting the S...

Page 122: ...the scanning time may be shorter if you use a computer with a USB 2 0 port If you are using a USB 2 0 port with your scanner make sure it meets the system requirements See System Requirements on page 142 for details Scan Quality Problems The Edges of Your Original Are Not Scanned Move the document or photo about 3 mm 0 12 inch away from the horizontal and vertical edges of the document table to av...

Page 123: ...arped Make sure you do not move the document or photo or your scanner while scanning Make sure the scanner is placed on a flat stable surface Select Unsharp Mask check box in Office Mode or Professional Mode window See Adjusting the Color and Other Image Settings on page 39 for instructions Adjust the Auto Exposure setting in Professional Mode window See Adjusting the Color and Other Image Setting...

Page 124: ...an Help for details Click Configuration select the Color tab and change the Display Gamma setting to match your output device such as a monitor or printer in the Color menu See Epson Scan Help for details Click Configuration select the Color tab and select Color Control and Continuous auto exposure in the Color menu See Epson Scan Help for details Click Configuration select the Color tab and click...

Page 125: ...called moiré may appear in a scanned image of a printed document It is caused by interference from the differing pitches in the scanner s screen and the halftone screen in your original Select the Descreening check box In Professional Mode select an appropriate Screen Ruling for the Descreening and deselect the Unsharp Mask setting See Adjusting the Color and Other Image Settings on page 39 for in...

Page 126: ...sional Mode on page 27 for instructions Click Configuration select the Color tab and change the Display Gamma setting to match your output device such as a monitor or printer in the Color menu See Epson Scan Help for details Adjust the Auto Exposure setting in Professional Mode Also try selecting a different Tone Correction setting See Adjusting the Color and Other Image Settings on page 39 for in...

Page 127: ...tos are placed on the document table correctly See Placing Documents or Photos on page 16 for instructions If you are scanning using thumbnail previews select the image and click the rotation icon to rotate it See Previewing and Adjusting the Scan Area on page 34 for instructions Try disabling or enabling the Auto Photo Orientation setting Click Configuration select the Preview tab and select or d...

Page 128: ...le from your computer 3 Do one of the following Windows Vista Click the start button icon and select Control Panel Windows XP Click Start and select Control Panel Windows 2000 Click Start point to Settings and select Control Panel 4 Do one of the following Windows Vista Click Uninstall a program from in the Programs category Windows XP Double click the Add or Remove Programs icon Windows 2000 Doub...

Page 129: ... password or phrase and click OK 6 Read the software license agreement and click Accept 7 Select Uninstall from the menu in the upper left and click Uninstall 8 Follow the on screen instructions to uninstall the scanner driver Uninstalling the User s Guide If you need to uninstall this on screen User s Guide follow the steps here for your operating system Uninstalling the Online User s Guide for W...

Page 130: ... list 6 Do one of the following Windows Vista Click Uninstall Change then click Continue in the User Account Control window Windows XP or 2000 Click Change Remove 7 When the confirmation window appears click Yes 8 Follow the on screen instructions to uninstall the User s Guide Uninstalling the Online User s Guide for Mac OS X Note You must log on to a Computer Administrator account 1 Quit all runn...

Page 131: ...t button icon and select Control Panel Windows XP Click Start and select Control Panel Windows 2000 Click Start point to Settings and select Control Panel 2 Do one of the following Windows Vista Click Uninstall a program from the Programs category Windows XP Double click the Add or Remove Programs icon Windows 2000 Double click the Add Remove Programs icon 3 Select the application you want to unin...

Page 132: ...ROM into your Macintosh 3 Double click the Mac OS X icon in the Epson folder You see the CD Installer screen 4 Click Custom Install 5 Select the application you want to uninstall 6 If the software license agreement appears read it and click Accept 7 Select Uninstall from the menu in the upper left and click Uninstall Note If you cannot select Uninstall double click the Applications folder in your ...

Page 133: ...er downloadables access the site at http www epson com Then select the support section of your local Epson Web site Contacting Customer Support New For All products Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation contact customer support services for assistance If customer s...

Page 134: ...0 U S or 905 709 9475 Canada 6 am to 6 pm Pacific Time Monday through Friday Days and hours of support are subject to change without notice Toll or long distance charges may apply Before you call Epson for support please have the following information ready Product name Product serial number Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the pr...

Page 135: ...to your product documentation we provide the following sources for obtaining information Your Dealer Don t forget that your dealer can often help identify and resolve problems The dealer should always be the first call for advise on problems they can often solve problems quickly and easily as well as give advise on the next step to take Service Access World Wide Web From the Internet you can reach...

Page 136: ...desk numbers are We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of computer operating system application programs and any information you feel is required Help for Users in Singapore New For All products Sources of information suppor...

Page 137: ...rmation Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam New For all products Contacts for information support and services are Help for Users in Indonesia New For all products Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questio...

Page 138: ...duct information Phone 62 21 572 4350 Fax 62 21 572 4357 Jakarta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Surabaya Hitech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyak...

Page 139: ... Malaysia New For All products Contacts for information support and services are World Wide Web http www epson com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Trading M Sdn Bhd Head Office Epson Helpdesk Sales enquiries and product information Infoline Enquiries on repair services warranty product usage...

Page 140: ...info or to order a cartridge 18004250011 9AM 9PM This is a Toll free number For Service CDMA Mobile Users 3900 1600 9AM 6PM Prefix local STD code Phone 603 56288333 Phone 080 30515000 Fax 30515005 Location Telephone number Fax number Mumbai 022 28261515 16 17 022 28257287 Delhi 011 30615000 011 30615005 Chennai 044 30277500 044 30277575 Kolkata 033 22831589 90 033 22831591 Hyderabad 040 66331738 3...

Page 141: ...ail address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Helpdesk Phone 63 2 813 6567 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Phon...

Page 142: ...ium Edition 98 or 95 are not supported by the software USB 2 0 Host Driver by Microsoft must be used Interface USB port Type A built into the main board Adaptec SCSI adapter Display Color monitor with 800 600 screen resolution or higher and 24 bit Full Color color Color and tone reproduction are subject to the display capability of your computer system including the video card display monitor and ...

Page 143: ...lor CCD line sensor Effective pixels 7 020 10 200 pixels at 600 dpi Scanning area may be restricted if resolution setting is large Document size 297 432 mm 11 7 17 0 inches A3 or US B size Scanning resolution 600 dpi main scan 1200 dpi with Micro Step sub scan Output resolution 50 to 9600 dpi Image data 16 bits per pixel per color internal 1 to 8 bits per pixel per color external Interface One USB...

Page 144: ...ut optional ADF Temperature Operating 5 to 35 C 41 to 95 F Storage 25 to 60 C 13 to 140 F Humidity Operating 10 to 80 without condensation Storage 10 to 85 without condensation Operating conditions Ordinary office or home conditions Avoid operating the scanner in direct sunlight near a strong light source or in extremely dusty conditions Interface type Universal Serial Bus Specification Revision 2...

Page 145: ... Phase ARBITRATION phase SELECTION RESELECTION phase COMMAND phase DATA IN phase DATA OUT phase STATUS phase MESSAGE IN phase MESSAGE OUT phase ATTENTION CONDITION RESET CONDITION Connector type Two connectors 50 contact high density Safety UL60950 1 CAN CSA C22 2 No 60950 1 EMC FCC Part 15 Subpart B Class B CAN CSA CEI IEC CISPR22 Class B Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC...

Page 146: ... paper Paper types Bond paper fine quality paper check paper and recycled paper Rated voltage DC 24 V DC 5 V Input voltage DC 24 V 10 DC 5 V 5 Input current 24 V 1 5 A 5 V 0 4 A Temperature Operating 5 to 35 C 41 to 95 F Storage 25 to 60 C 4 to 140 F Humidity Operating 10 to 80 without condensation Storage 10 to 85 without condensation Dimensions Width 605 0 mm 23 8 inches Depth 488 0 mm 19 2 inch...

Page 147: ...ing 58 124 Documents or photos correcting backlighting in 58 large 18 placing on scanner 16 removing dust marks from 55 restoring color in 50 scanning to PDF 60 thick 18 Dust Removal 55 E Editable text converting scan to 79 Epson Scan uninstalling 128 Errors scanner 114 F Faded photos fixing 50 H Help Epson 133 Home Mode basic settings 25 L Lamp replacing 113 Large documents 18 Lights scanner erro...

Page 148: ...ng lamp 113 specifications 143 system requirements 142 transporting 113 Scanner buttons assigning programs to 84 problems 117 Scanner software assigning scanner button to 84 system requirements 142 uninstalling 127 Scan quality problems 122 Service 133 Specifications Automatic Document Feeder 146 documents in Automatic Document Feeder 104 scanner 143 Start button assigning program to 84 problems 1...

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