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Epson FX-880 - Impact Printer, User Manual

The Epson FX-880 Impact Printer is a high-quality printing solution designed for reliable and efficient performance. For those seeking a user manual, our website offers a free download of the Epson FX-880 Service Manual, providing step-by-step instructions and insights. Simply visit manualshive.com to access this invaluable resource.

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Appendix C

Customer Support Information

Proof Sign-off:
Yamanouchi

_______

Grady

_______

Contacting Customer Support   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-2

For United States Users   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-2

Electronic support services .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-3

For United Kingdom and the Republic of Ireland 
Users   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-4

Enquiry Desk  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-4
Customer Support .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-4
Faxon EPSON  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-5
EPtec - Bulletin Board Service for latest drivers and utilities  .  C-5
World Wide Web  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-5

For Australian Users   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-6

EPSON FAXBACK  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-6
EPSON Bulletin Board System .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-6
Internet URL http://www.epson.com.au  .  .  .  .  .  .  .  .  .  .  .  .  C-6
Your dealer .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-6
EPSON Helpdesk  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-7

For Singapore Users  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-7

For Hong Kong Users   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-7

Internet home page  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-8
Electronic bulletin board system  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-8
Technical Support Hotline  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-8

For Philippines Users   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  C-8

C

R

Gentian

Rev.c

A5 size

Appendix c

97/06/16

pass 0

Customer Support Information      

C-1

Summary of Contents for FX-880 - Impact Printer

Page 1: ......

Page 2: ...he micro adjust mode When pressed again exits the micro adjust mode Pause light On when the printer is paused Load Eject button Loads a single sheet of paper Ejects a single sheet of paper if a sheet is loaded Loads continuous paper from the standby position Feeds continuous paper backward to the standby position LF FF button Feeds paper line by line Ejects a single sheet or advances continuous pa...

Page 3: ... or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with SEIKO EPSON CORPORATION s operating and maintenance instructions SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Prod...

Page 4: ...rface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device If this equipment has more than one interface connector do not leave cables connected to unused interfaces C...

Page 5: ...ead Caution Symbol 0 10 ENERGY STAR Compliance 0 10 For United Kingdom Users 0 10 Use of options 0 10 Safety information 0 11 Warnings Cautions and Notes 0 12 How To Use Your Manuals 0 12 Chapter 1 Setting Up the Printer Unpacking the Printer 1 2 Choosing a Place for the Printer 1 3 Positioning the continuous paper supply 1 4 Installing or Replacing the Ribbon Cartridge 1 5 Plugging in the Printer...

Page 6: ... the printer driver 2 16 For DOS Program Users 2 19 Installing the printer driver 2 19 Using the EPSON Remote utility 2 20 Chapter 3 Printing on Continuous Paper Selecting a Paper Path 3 2 Setting the Paper Thickness Lever 3 2 Loading Multi Part Forms 3 3 Loading Continuous Paper With Labels 3 4 Removing continuous paper with labels 3 5 Using the Tractor in the Front Push Position 3 6 Installing t...

Page 7: ...combination 3 35 Printing on Roll Paper 3 36 Assembling the roll paper holder 3 37 Installing the roll paper holder 3 38 Loading a roll of paper 3 39 Removing roll paper 3 42 Chapter 4 Printing on Single Sheets Using the Paper Guide 4 2 Installing the paper guide 4 2 Loading paper in the paper guide 4 3 Using the Optional Cut Sheet Feeders 4 5 Installing an optional cut sheet feeder 4 5 Loading pa...

Page 8: ...sing EPSON Status Monitor 2 6 2 Status Monitor Overview 6 3 Menus 6 3 Toolbar and Status bar 6 5 Installed Printers list 6 5 Printer Status window 6 6 Using the Background Monitoring Feature 6 8 Setting monitoring preferences 6 8 Using the background monitoring icon 6 10 Chapter 7 Installing an Optional Interface Card Installing an Interface Card 7 2 Using a Serial Interface Card C82305 or 82306 7...

Page 9: ... 13 Aligning Vertical Lines in Your Printout 8 14 Printing a Self Test 8 15 Printing a Hex Dump 8 16 Appendix A Cleaning and Transporting the Printer Cleaning the Printer A 2 Transporting the Printer A 3 Appendix B Specifications Printer Specifications B 2 Mechanical B 2 Electrical B 4 Environmental B 4 Paper B 5 Safety approvals B 10 CE marking B 10 Command Lists B 11 EPSON ESC P Control Codes B ...

Page 10: ...xon EPSON C 5 EPtec Bulletin Board Service for latest drivers and utilities C 5 World Wide Web C 5 For Australian Users C 6 EPSON FAXBACK C 6 EPSON Bulletin Board System C 6 Internet URL http www epson com au C 6 Your dealer C 6 EPSON Helpdesk C 7 For Singapore Users C 7 For Hong Kong Users C 7 Internet home page C 8 Electronic bulletin board system C 8 Technical Support Hotline C 8 For Philippine...

Page 11: ...er also offers a full line of options and comes with printer driver software the EPSON Status Monitor 2 utility for Windows 95 that lets you check the status of your printer quickly and easily and other software Features This section highlights some additional easy to use features that you ll find helpful Use the tear off feature to save paper If you are using the tractor in the front or rear push...

Page 12: ...nting this way whenever the tractor unit is installed in the front or the rear push position For more information see Chapter 3 Use the micro adjust feature to adjust the top of form and tear off positions The micro adjust feature allows you to move the paper forward or backward in 1 216 inch increments so that you can make precise adjustments to the top of form and tear off positions For more inf...

Page 13: ...ions If you often need to tear off sheets of continuous paper for example if you are printing purchase orders or sales slips it is best to use the tractor in the front or rear push position When the tractor is in one of these positions you can use the printer s tear off edge to easily tear off sheets of continuous paper at the perforation Also when the tractor is in the front or rear push position...

Page 14: ...if there are five or six parts or continuous paper with labels bottom slot available for use with the pull tractor only For information on loading paper from the bottom slot see Using the Tractor in the Pull Position in Chapter 3 Note The bottom paper slot has the straightest paper path so it is best for printing on thick paper such as multi part forms or continuous paper with labels When loading ...

Page 15: ...arts requires a straight paper path to avoid paper jams Load thick paper in the front slot as described in Chapter 3 For information on loading paper from the rear slot see Using the Tractor in the Rear Push Position or Using the Tractor in the Pull Position in Chapter 3 Printing on single sheets As shown below you can load ordinary single sheets not single sheet multi part forms and envelopes one...

Page 16: ...der C80638 This cut sheet feeder automatically feeds up to 150 sheets of paper or 25 plain bond envelopes into your printer without reloading You can also create a double bin cut sheet feeder by connecting this feeder to the single bin feeder Additional tractor unit C80020 This option is available because using two tractors in combination improves continuous paper handling and reduces the chances ...

Page 17: ...front paper guide allows you to load single sheet multi part forms as well as ordinary single sheet paper from the front paper slot This option is available only in North and South American countries The last digit in the option part numbers represented by an asterisk varies by country Contact your local EPSON dealer for the part number in your country Consumable products Ribbon cartridge 8750 Gen...

Page 18: ...all equipment to properly grounded power outlets Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off Do not use a damaged or frayed power cord If you use an extension cord with the printer make sure the total ampere rating of all devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total of a...

Page 19: ...printer parts marked with this symbol The part may be hot Turn off the printer and let it cool for a few minutes before you touch a printer part marked with this symbol If you plan to use the printer in Germany observe the following To provide adequate short circuit protection and over current protection for this printer the building installation must be protected by a 16 Amp circuit breaker Note ...

Page 20: ...Y STAR Office Equipment program is a voluntary partnership with the computer and office equipment industry to promote the introduction of energy efficient personal computers monitors printers fax machines and copiers in an effort to reduce air pollution caused by power generation For United Kingdom Users Use of options Epson UK Limited shall not be liable against any damages or problems arising fr...

Page 21: ...his appliance may not match coloured markings used to identify the terminals in a plug please proceed as follows The green and yellow wire must be connected to the terminal in the plug which is marked with the letter E or the Earth symbol G The blue wire must be connected to the terminal in the plug marked with the letter N The brown wire must be connected to the terminal in the plug marked with t...

Page 22: ... damage to your equipment Notes contain important information and useful tips on the operation of your printer How To Use Your Manuals This User s Guide provides detailed information on setting up and using your printer The Quick Reference that also comes with the printer summarizes basic information on how to use the printer 12 Getting to Know Your Printer ...

Page 23: ...e Printer 1 2 Choosing a Place for the Printer 1 3 Positioning the continuous paper supply 1 4 Installing or Replacing the Ribbon Cartridge 1 5 Plugging in the Printer 1 10 Connecting the Printer to Your Computer 1 11 1 Setting Up the Printer 1 1 ...

Page 24: ... your printer before you set it up and turn on the power Follow the directions on the Notice Sheet packed with the printer to remove these materials Save all packing and protective materials in case you need to ship the printer in the future It should always be transported in its original packaging or equivalent materials c Caution There are several models of the printer designed for different vol...

Page 25: ...s Place the printer near a wall outlet where you can easily unplug the power cord Note for French speaking users Placez l imprimante près d une prise de contact où la fiche peut être débranchée facilement Avoid electrical outlets controlled by wall switches or automatic timers An interruption in power can erase information in the memory of your printer or computer Also avoid outlets on the same ci...

Page 26: ...el Position your printer s power cord and interface cable so they do not interfere with paper feeding If possible secure the cables to a leg of the printer stand Positioning the continuous paper supply Before using continuous paper make sure you line up your paper supply with the tractor feeder so the paper feeds smoothly into the printer as shown below g2 1 4 Setting Up the Printer ...

Page 27: ...ause damage to your printer not covered by EPSON s warranties w Warning You need to move the print head by hand to install or replace the ribbon cartridge If you have used the printer the print head may be hot let it cool before touching it 1 Make sure the printer is turned off The printer is off when the surface of the Operate button is even with the button protectors as shown c Caution Moving th...

Page 28: ...ach side of the paper tension unit then lift the front of the unit and pull it up and out of the printer 5 Make sure that the print head is not hot if it is let it cool for a few minutes before touching it Then slide the print head to the middle of the printer by hand g1 g1 g1 1 6 Setting Up the Printer ...

Page 29: ...on cartridge from the package and turn the ribbon tightening knob in the direction of the arrow to remove any slack in the ribbon 8 Hold the ribbon cartridge by its handle and push it firmly down into position then press down on both ends of the cartridge to fit the plastic hooks into the slots handle g1 g1 1 Setting Up the Printer 1 7 ...

Page 30: ...int head and ribbon guide while you turn the ribbon tightening knob to help feed the ribbon into place 10 Slide the print head from side to side to make sure it moves smoothly Also check that the ribbon is not twisted or creased ribbon tightening knob g1 g1 1 8 Setting Up the Printer ...

Page 31: ... and lowering it into place Press down on both ends of the unit until it clicks into place 12 Replace the printer cover by inserting the front tabs into the slots on the printer and lowering the cover into place Then push it down until it clicks g1 g1 1 Setting Up the Printer 1 9 ...

Page 32: ...lso make sure the plug on your printer s power cord matches your electrical outlet c Caution It is not possible to change the printer s voltage If the rated voltage and your outlet voltage do not match contact your dealer for assistance Do not plug in the power cord 3 If the power cord is not attached to the printer plug the appropriate end into the AC inlet on the back of the printer 4 Plug the p...

Page 33: ...uter requires a different type of printer interface you should be able to use one of the optional interfaces described on page 7 2 Follow the steps below to connect the printer to your computer using the built in parallel interface 1 Make sure both the printer and computer are turned off The printer is off when the surface of the Operate button is even with the button protectors 2 Plug the cable c...

Page 34: ...ct it to the printer s ground connector as shown below 5 Plug the other end of the cable into the computer If the cable has a ground wire at the computer end attach it to the ground connector at the back of the computer Now see Chapter 2 for instructions on installing and using the printer driver g g1 1 12 Setting Up the Printer ...

Page 35: ...EPSON Status Monitor 2 utility 2 7 For Windows 3 1 Users 2 8 Installing the printer driver 2 8 Using the printer driver 2 9 For Windows NT 4 0 Users 2 12 Installing the printer driver 2 12 Using the printer driver 2 12 For Windows NT 3 5x Users 2 15 Installing the printer driver 2 15 Using the printer driver 2 16 For DOS Program Users 2 19 Installing the printer driver 2 19 Using the EPSON Remote ...

Page 36: ...e status of your printer alerts you when errors occur and provides you with troubleshooting tips EPSON Remote is a DOS based printer setup utility that allows you to easily change the printer s default settings For instructions on installing the printer software see the next section if you are using Windows 95 page 2 8 for Windows 3 1 page 2 12 for Windows NT 4 0 or page 2 15 for Windows NT 3 5x S...

Page 37: ...nstructions After you install your printer driver for Windows 95 you can install the EPSON Status Monitor 2 utility program Installing the printer driver using plug and play Note You can install the printer driver using plug and play only if your computer has an IEEE 1284 compatible bidirectional parallel port See your computer documentation for more information 1 Make sure the printer is connecte...

Page 38: ...ter driver software in a disk drive 8 If you inserted the disk in drive A type A Win95 in the Copy manufacturer s files from box and click OK If you inserted the disk in a drive other than drive A replace the letter A with the appropriate letter and then click OK 9 You can type a unique name for the printer in the Printer name box in the Add Printer Wizard dialog box However we recommend that you ...

Page 39: ...u are using The access method explained below is typical for many Windows applications but the way you access your printer driver may differ depending on your application See your application manual for details To access the printer driver settings select Print Setup or Print from the File menu of your application software The Print or Print Setup dialog box appears Make sure that your printer is ...

Page 40: ...d changing printer driver settings Before printing check that the printer driver settings on the Paper and Graphics menus are appropriate for the kind of document you want to print and change settings as needed When you are finished making changes click OK to apply the settings or click Restore Defaults to return the settings to their factory defaults Paper menu Paper size Select the size of the p...

Page 41: ...Select the print quality from the Print Quality list Selecting a higher quality setting provides more detailed printouts but also slows printing Once you ve checked your printer driver settings you are ready to print with continuous paper as described in Chapter 3 or with single sheets as described in Chapter 4 Installing the EPSON Status Monitor 2 utility After you have installed the printer driv...

Page 42: ...H to complete the installation procedure See Chapter 6 for instructions on using the EPSON Status Monitor 2 utility For Windows 3 1 Users Installing the printer driver Follow the steps below to install the printer driver for Windows 3 1 1 Make sure Windows 3 1 is running and the Program Manager window is open 2 Insert Disk 1 of your printer driver software in a disk drive 3 Choose Run from the Fil...

Page 43: ...the EPSON FX 880 printer as its default printer on port LPT1 If you need to change the default printer or the port assignment use the Control Panel Printers utility See your Windows manual for more information on using the Windows Control Panel Using the printer driver Before you start printing you should make sure that the printer driver settings match your document requirements While many Window...

Page 44: ...ings window Accessing the printer driver from the Control Panel When you access the printer driver from the Windows 3 1 Control Panel the settings you make apply to all Windows applications you use afterward To access the printer driver from the Control Panel follow these steps 1 In the Main window double click the Control Panel icon 2 Double click the Printers icon The Printers dialog box appears...

Page 45: ...tation Select Portrait or Landscape The diagram on the screen changes according to the orientation you select Dithering You can leave this option set to Fine which is the default setting or select another dithering pattern depending on the kind of printout you want Intensity Control Move the slider to make your printout lighter or darker Print Quality Select the print quality from the Print Qualit...

Page 46: ...ted the driver disk 3 Double click the Setup exe icon then select your printer icon in the EPSON Printer Driver Setup dialog box shown below Click OK and follow the on screen instructions Using the printer driver Before you start printing you should make sure that the printer driver settings match your document requirements While many Windows applications override the printer settings made with th...

Page 47: ...lick a combination of these buttons The Document Properties window appears and you see the Page Setup and Advanced menus Click a tab at the top of the window to open the corresponding menu See the next page for detailed information about the settings on the menus Accessing the printer driver from the Start menu If you access the printer driver from the Windows NT Start menu the settings you make a...

Page 48: ...to use If you don t see your paper size select it from the Paper Size list Paper Source Click the paper source you want to use If you don t see your paper source select it from the Paper Source list Orientation Select Portrait or Landscape Advanced menu Paper Output Check the Paper Size Orientation and Paper Source settings you made on the Page Setup menu and change them if necessary Select the pa...

Page 49: ...r 4 For Windows NT 3 5x Users Installing the printer driver Note Printer driver installation may require network administration privileges Ask your network administrator for more details 1 Make sure Windows NT 3 5x is running and the Program Manager window is open 2 Insert Disk 1 of your printer driver software in a disk drive 3 From the File menu select Run You see the Run dialog box In the comma...

Page 50: ...following for instructions on how to access the printer driver check the printer driver settings and make the settings if necessary Accessing the printer driver from Windows applications When you access the printer driver settings from within a Windows application any settings you make apply only to the application you are using The access method explained below is typical for many Windows applica...

Page 51: ...u make apply to all applications you use afterward To access the printer driver from the Control Panel follow the steps below 1 In the Main window double click the Print Manager icon The Print Manager window opens 2 Make sure your printer is highlighted then click Printer and select Properties The Printer Properties dialog box appears 3 Click the Details button then click Job Default You see the D...

Page 52: ...solution list The higher the resolution you select the more detailed your printout wil be but increasing the resolution also slows printing Color Only monochrome is available Optimization Turn the Print Text as Graphics setting on or off To set the brightness and contrast input the RGB gamma or make other settings and click Halftone The Halftone Color Adjustment dialog box appears For details clic...

Page 53: ...If the list in your application does not include the FX 880 printer choose the first available printer from this list FX 850 FX 800 FX 85 FX 80 FX 80 If none of these printers is listed choose the first one available from the following FX LX RX MX EPSON printer Standard printer Draft printer ASCII printer Note If your application does not list a suitable alternative contact the software manufactur...

Page 54: ... type A SETUP If you inserted the driver disk in a drive other than drive A substitute the appropriate letter Then press Enter 3 Select your printer s name in the Printer Model window and press Enter C EPUTIL appears as the default directory 4 Press Enter again The EPSON Remote utility is copied to C EPUTIL Accessing EPSON Remote To access EPSON Remote type C PRNSET at the DOS prompt and press Ent...

Page 55: ...or in the Pull Position 3 18 Removing the paper tension unit 3 18 Installing the tractor in the pull position 3 19 Removing the tractor from the pull position 3 20 Loading paper with the pull tractor 3 21 Removing paper from the pull tractor 3 26 Advancing the Paper to the Tear Off Edge 3 27 Using the Tear Off Bin button 3 27 Advancing paper to the tear off position automatically 3 28 Adjusting th...

Page 56: ...nstall the tractor unit and where you place your paper supply For information on the paper paths see Available Paper Paths on page 3 For information on installing the tractor unit in various positions see the relevant sections in this chapter Setting the Paper Thickness Lever Setting the paper thickness lever allows the printer to accommodate various thicknesses of paper The paper thickness lever ...

Page 57: ...s 2 to 6 See Appendix B for complete paper specifications Loading Multi Part Forms You can use carbonless multi part forms of up to six parts five copies on top of the original Make sure you set the paper thickness lever to the proper position based on the number of layers in your form Except for setting the paper thickness lever you load multi part forms the same way as ordinary paper For details...

Page 58: ...r bottom pull position You load labels the same way you load continuous paper except you must set the paper thickness lever to 2 before printing on labels See Loading paper with the pull tractor later in this chapter for more information c Caution Never feed labels backward using the Load Eject or Tear Off Bin button Labels can easily peel off the backing sheet and cause a paper jam Because labels...

Page 59: ...ls from the printer 1 Tear off the fresh supply of continuous labels at the perforation nearest the paper entry slot 2 Hold down the LF FF button to eject the remaining labels from the printer c Caution Never feed labels backward using the Load Eject or Tear Off Bin button Labels can easily come off the backing sheet and cause a paper jam 3 Printing on Continuous Paper 3 5 ...

Page 60: ...uide and then press the lock tab while lifting it out If the tractor is in the pull position remove it as described on page 3 20 Note The tractor is installed in the rear push position when the printer is shipped 1 Make sure the printer is turned off 2 Open the front cover If the optional front sheet guide is installed remove it by grasping the fins on both sides and pulling it slightly up and awa...

Page 61: ...with the front push tractor To remove the tractor first remove any paper from it as described on page 3 11 Then press the tractor s lock tabs and tilt the tractor up and out of the printer Loading paper with the front push tractor 1 Make sure the printer is turned off and open the front cover Also make sure the tractor is installed in the front push position 2 1 G 3 Printing on Continuous Paper 3 ...

Page 62: ...es from the far left position and pull the lever forward to lock it in place Then slide the right sprocket to match the width of your paper but do not lock it Move the paper support midway between the two sprocket units G3 G 1 0 5 0 12 mm 0 5 inches The triangle mark on the inside the front cover indicates the point furthest to the left from which printing can begin G3 3 8 Printing on Continuous P...

Page 63: ...aight edge Then open both sprocket covers and fit the first four holes of the paper printable side up over the tractor pins 7 Close the sprocket covers 8 Slide the right sprocket to remove any slack in the paper then lock it in place by pushing the sprocket lock down g3 G3 3 Printing on Continuous Paper 3 9 ...

Page 64: ...e printer receives data it automatically loads the paper and starts printing 12 After you finish printing press the Tear Off Bin button to advance the paper to the printer s tear off edge and tear off your printout If your paper s perforation is not aligned with the tear off edge you can use the micro adjust feature to move the perforation to the correct tear off position as described in Adjusting...

Page 65: ...ion to the tear off edge of the printer cover Note If your paper s perforation is not properly aligned with the tear off edge you can adjust the tear off position using the micro adjust feature as described in Adjusting the tear off position on page 3 28 2 Tear off the printed document using the tear off edge of the printer cover 3 Press the Load Eject button to feed the continuous paper backward ...

Page 66: ... it out If the tractor is in the pull position remove it as described on page 3 20 Note The tractor is installed in the rear push position when the printer is shipped Thick paper such as multi part forms with five or six parts requires a straight paper path to avoid paper jams When printing on thick continuous paper use the tractor in the front push position 1 Make sure the printer is turned off 2...

Page 67: ...push tractor To remove the tractor first remove any paper from it as described on page 3 17 Then remove the paper guide and press the tractor s lock tabs and tilt the tractor up and off the printer Loading paper with the rear push tractor 1 Make sure the printer is turned off and the paper guide is removed Also make sure the tractor is installed in the rear push position G g 3 Printing on Continuo...

Page 68: ...2 Set the paper release lever to the rear push tractor position 3 Release the left and right sprockets by pulling the sprocket lock levers forward G3 G3 3 14 Printing on Continuous Paper ...

Page 69: ...ake sure your paper has a clean straight edge Then open the sprocket covers and fit the first four holes of the paper printable side down over the tractor pins 6 Close the sprocket covers 7 Slide the right sprocket to remove any slack in the paper then lock it in place by pushing the sprocket lock down 10 5 0 12 mm 0 5 inches The triangle mark on the top of the printer indicates the point furthest...

Page 70: ...off your printout If your paper s perforation is not aligned with the tear off edge you can use the micro adjust feature to move the perforation to the correct tear off position as described in Adjusting the tear off position on page 3 28 If the first line on your page appears too high or low you can fix this using the micro adjust feature as described in Adjusting the Top of Form Position on page...

Page 71: ...ear off position using the micro adjust feature See Adjusting the tear off position on page 3 28 2 Tear off the printed document using the tear off edge of the printer cover 3 Press the Load Eject button to feed the continuous paper backward out of the printer and into the standby position c Caution Make sure you tear off your printed document before pressing the Load Eject button Reverse feeding ...

Page 72: ...tall the tractor in its place Follow the steps below Removing the paper tension unit 1 Make sure that the printer is off and remove the printer cover 2 Press up the tabs on each side of the paper tension unit and lift the unit up and off the printer Store the paper tension unit in a safe place G1 G1 3 18 Printing on Continuous Paper ...

Page 73: ...d then press the lock tabs while lifting it out Note The tractor is installed in the rear push position when the printer is shipped 1 Make sure the printer is turned off Also make sure that the printer cover and paper tension unit are removed Note If you plan to load paper from the rear you need to first insert the paper into the paper path before installing the paper guide and tractor 2 Attach th...

Page 74: ...ll tractor Removing the tractor from the pull position 1 Make sure that the printer is off and continuous paper is not loaded on the pull tractor Lift the printer cover by its back edge and then pull it straight up and off the printer 2 To remove the tractor from the pull position press the tractor s lock tabs tilt the unit toward you and lift it off the printer G G3 3 20 Printing on Continuous Pa...

Page 75: ...l it clicks into place 5 Replace the paper guide Loading paper with the pull tractor Note If you plan to load paper from the rear you need to first insert the paper into the paper path before installing the paper guide and tractor 1 Make sure the printer is turned off and the printer cover is removed Also make sure the tractor is installed in the pull position and the paper guide is lying flat on ...

Page 76: ...2 Set the paper release lever to the pull tractor position 3 Release the sprockets by pulling the sprocket lock levers forward G 3 22 Printing on Continuous Paper ...

Page 77: ...et covers Note Make sure the printer is off before loading paper If you insert the paper while it is on paper may jam in the printer 6 Insert the paper into the front or bottom paper slot as described below until it emerges between the platen and the ribbon guide Then pull up the paper until the perforation between the first and second pages is even with the top of the printer s ribbon 12 mm 0 5 i...

Page 78: ...right sprocket to remove any slack in the paper then lock it in place by pushing the sprocket lock backward 9 Open the edge guides all the way to the left and right then raise the continuous paper support Load paper in the bottom slot printable side up G G g 3 24 Printing on Continuous Paper ...

Page 79: ...eature The printer will start printing at the current position without advancing the paper To use the micro adjust feature and change the top of form position see Adjusting the Top of Form Position on page 3 30 c Caution Never use the knob to adjust the top of form position this may damage the printer or cause it to lose the top of form position Always remove any slack from the paper otherwise pri...

Page 80: ...er from the pull tractor 1 After you finish printing tear off the fresh supply at the perforation nearest the paper entry slot 2 Hold down the LF FF button to feed the printed continuous paper forward and eject it c Caution Never press the Load Eject or Tear off Bin button when you are using the pull tractor the paper could come off the pull tractor and jam the printer G G 3 26 Printing on Continu...

Page 81: ...ton or automatically by turning on auto tear off mode If the perforation between pages is not aligned with the tear off edge you can adjust the position of the perforation using the micro adjust feature as described on page 3 28 c Caution Never use the tear off feature with the pull tractor the paper could come off the pull tractor and jam the printer After you finish printing tear off the printed...

Page 82: ...o more data To enter the default setting mode see Making Default Settings on page 5 3 Adjusting the tear off position If your paper s perforation is not aligned with the tear off edge you can use the micro adjust feature to move the perforation to the tear off position Follow the steps below Note Your tear off position setting remains in effect until you change it even if you turn off the printer ...

Page 83: ...rinter has a minimum and a maximum tear off position If you try to adjust the tear off position beyond these limits the printer beeps and stops moving the paper 4 Tear off the printed pages 5 Press the Pause button to turn off micro adjust mode When you resume printing the printer automatically feeds the paper back to the top of form position and begins printing c Caution Never use the knob to adj...

Page 84: ...ge it even if you turn off the printer The top margin setting made in some application software overrides the top of form position setting you make with the micro adjust feature If necessary adjust the top of form position in your software 1 Make sure the printer is turned on If necessary lift up the printer cover so you can see the paper position 2 Load paper When the tractor is in a push positio...

Page 85: ...If you try to adjust it beyond these limits the printer beeps and stops moving the paper When the paper reaches the default top of form position the printer also beeps and stops moving the paper briefly You can use the default setting as a reference point when adjusting the top of form position 5 After you set the top of form position press the Pause button to exit micro adjust mode G 3 Printing o...

Page 86: ... on continuous paper from a push tractor to printing on single sheets follow the steps below 1 If any printed sheets remain in the printer press the Tear Off Bin button to advance the paper to the tear off position Then tear off the printed pages c Caution Make sure you tear off your printed document before pressing the Load Eject button in the next step Reverse feeding several pages at a time may...

Page 87: ...o tractors at once is recommended for printing on continuous pre printed forms multi part forms and labels and for printing the highest quality graphics Also if you install the tractors in the front and rear push positions you can load two types of continuous paper at the same time and switch between them by moving the paper release lever To load two types of continuous paper see Loading paper wit...

Page 88: ...with two tractors and shows which paper release lever setting to use for each method Tractor positions Paper release lever position Paper path Pull front push Front push tractor Pull rear push Rear push tractor Front push rear push Front push tractor or rear push tractor G G G G G 3 34 Printing on Continuous Paper ...

Page 89: ...e first and second pages is even with the top of the printer s ribbon c Caution Never use the knob to move the paper this may damage the printer or cause it to lose the top of form position 5 Install the other tractor in the pull position as described earlier in this chapter 6 Fit the holes of the paper over the pull tractor pins of the sprocket unit c Caution Do not pull up the paper by hand to f...

Page 90: ...pright position 11 Send a print job to the printer The printer starts printing from the current position without advancing paper 12 After you finish printing tear off the printed document at the perforation nearest the paper exit slot Printing on Roll Paper The optional roll paper holder 8310 allows you to use 8 5 inch roll paper like that used with telex machines This provides an inexpensive alte...

Page 91: ...th the plastic spacing clips Make sure you orient the stand and base plate as shown below 3 Hook the tension lever onto both ends of the stand as shown below While pulling up on the tension lever fit the wire ends of the tension lever into the holes in the stand The roll paper holder is assembled tension lever 3 Printing on Continuous Paper 3 37 ...

Page 92: ... roll paper holder underneath the printer as shown below Fit the two positioning pegs on the bottom of the printer into the two holes in the base plate c Caution The roll paper holder is not fastened to the printer only the printer s weight and the two positioning pegs hold the roll paper holder in place If you pick up the printer be careful not to drop the roll paper holder g roll paper holder G3...

Page 93: ...removed Also make sure that the tractor is not installed in the pull or rear push position and that the paper tension unit is installed 2 Set the paper release lever to the single sheet position 3 Cut the leading edge of the roll paper straight across 4 Insert the roll paper holder shaft into the center of the paper roll as shown G 3 Printing on Continuous Paper 3 39 ...

Page 94: ...s from the bottom of the roll Then turn on the printer 6 Bring the leading edge of the paper up over the paper path guide and insert it into the printer until it meets resistance The printer loads the paper automatically G3 paper path guide G3 3 40 Printing on Continuous Paper ...

Page 95: ...de the edge guides to the middle of the paper guide You are now ready to print When you finish printing press the LF FF button to advance the paper then tear off the paper using the tear off edge of the printer cover pull it towards you for a clean cut G g 3 Printing on Continuous Paper 3 41 ...

Page 96: ...aper cannot be fed backward To remove roll paper remove the paper guide cut the roll paper behind where it feeds into the printer then press the Load Eject button to eject the remaining paper G3 3 42 Printing on Continuous Paper ...

Page 97: ...bin cut sheet feeder 4 7 Loading paper in the high capacity cut sheet feeder 4 11 Assembling the double bin cut sheet feeder 4 14 Selecting your paper path bin 1 or bin 2 4 16 Using an Optional Front Sheet or Front Paper Guide 4 17 Installing the front sheet or front paper guide 4 17 Loading paper in the front sheet or front paper guide 4 19 Loading Envelopes 4 22 Switching to Printing on Continuo...

Page 98: ...bels in the paper guide Installing the paper guide If the paper guide is not installed on your printer attach it by inserting the tabs on the paper guide straight down into the mounting slots on the printer Then place the paper guide in the upright position Note You can use the paper guide only when the tractor unit is installed in the front or rear push position To switch from printing on single ...

Page 99: ...ading paper in the paper guide 1 Make sure the paper guide is in the upright position Also make sure the paper thickness lever located inside the printer cover is set to 0 if you are using ordinary single sheet paper If you are using envelopes see Loading Envelopes on page 4 22 for instructions on setting the paper thickness lever 2 Move the paper release lever to the single sheet position 2 1 G 1...

Page 100: ...he width of your paper 5 Load a sheet of paper printable side up between the edge guides until it meets resistance The printer feeds the paper automatically and is ready to print If the first line on your page appears too high or low you can fix this by adjusting the top of form position using the micro adjust feature See Adjusting the Top of Form Position on page 3 30 G G 4 4 Printing on Single S...

Page 101: ...single bin high capacity or double bin cut sheet feeder see the next section However before installing the double bin cut sheet feeder you must assemble it as described a page 4 14 To load paper in a bin see Loading paper in the single bin cut sheet feeder on page 4 7 or Loading paper in the high capacity cut sheet feeder on page 4 11 Note You cannot install and use the optional cut sheet feeders ...

Page 102: ...ht up and off the printer 2 Holding the cut sheet feeder in both hands press down on the latch levers and fit the notches over the printer s mounting posts as shown below Release the latch levers to lock the feeder in place If you are installing the high capacity or double bin cut sheet feeder see the illustration on the next page single bin cut sheet feeder G G 4 6 Printing on Single Sheets ...

Page 103: ... on page 4 16 You are now ready to load paper with your single bin high capacity or double bin cut sheet feeder Loading paper in the single bin cut sheet feeder The single bin cut sheet feeder holds up to 50 sheets of paper When the single bin cut sheet feeder is installed you can still use the paper guide to load single sheets and envelopes one at a time c Caution Do not load multi part forms car...

Page 104: ...der the printer cover is set to 0 2 Slide the left paper guide of the cut sheet feeder so it is aligned with the triangle mark Next slide the right paper guide to roughly match the width of your paper Slide the paper support midway between the paper guides 1 1 2 3 4 5 6 paper support paper guides of the cut sheet feeder G4 4 8 Printing on Single Sheets ...

Page 105: ... fan it Next tap the side and bottom edges of the paper on a flat surface to even up the stack 5 Insert the paper stack printable side down along the left paper guide 6 Adjust the right paper guide so that it matches your paper s width Make sure the position of the guide allows the paper to move up and down freely G 4 Printing on Single Sheets 4 9 ...

Page 106: ...own below if necessary 9 Install the paper guide with the attached stacker support by fitting the notches on the paper guide straight down over the mounting posts on the printer Slide the edge guides to the middle of your paper The cut sheet feeder automatically loads paper when the printer receives data G4 4 10 Printing on Single Sheets ...

Page 107: ...150 sheets of paper or up to 25 envelopes c Caution Do not load multi part forms carbon paper or labels in the high capacity cut sheet feeder 1 Set the paper release lever to the single sheet position Also make sure the paper thickness lever located under the printer cover is set to 0 if you are using ordinary single sheet paper If you are using envelopes see Loading Envelopes on page 4 22 for ins...

Page 108: ...eft paper guide until it is aligned with the triangle mark then lock it in place by pushing back its lock lever Next slide the right paper guide to roughly match the width of your paper Slide the paper support to midway between the paper guides G4 G4 4 12 Printing on Single Sheets ...

Page 109: ... open to allow paper loading 5 Take a stack of paper up to 150 sheets and fan it Next tap the side and bottom edges of the paper on a flat surface to even up the stack 6 Insert the paper stack printable side down along the left paper guide G4 G 4 Printing on Single Sheets 4 13 ...

Page 110: ...ly loads paper when the printer receives data If the first line on your page appears too high or low you can fix this by adjusting the top of form position using the micro adjust feature See Adjusting the Top of Form Position on page 3 30 Assembling the double bin cut sheet feeder Using the double bin cut sheet feeder allows you to load two different types of paper automatically Before you install...

Page 111: ...sheet feeder in both hands Fit the notches in the single bin cut sheet feeder over the mounting posts on the back of the high capacity cut sheet feeder 3 Lock the two cut sheet feeders together by pushing firmly on the tab locks To install the double bin cut sheet feeder on your printer see Installing an optional cut sheet feeder on page 4 5 G4 G4 G4 4 Printing on Single Sheets 4 15 ...

Page 112: ...verride the printer s control panel settings However if you cannot select the paper path in your application select a path by pressing the Tear off Bin button until the light indicates the bin you want as shown below The cut sheet feeder you selected automatically loads paper when the printer receives data bin 2 single bin cut sheet feeder bin 1 high capacity cut sheet feeder g4 1 n On bin 1 high ...

Page 113: ...sition to use it You can use the optional front paper guide C81402 without removing the tractor from the front push position The installation and paper loading procedures described below apply to both the front paper guide and the front sheet guide Separate illustrations are provided where necessary please refer to the appropriate illustrations when installing and using these options Note These op...

Page 114: ...de over the mounting notches on the printer as shown below front sheet guide front paper guide 3 Open the edge guides on the paper guide all the way to the left and right then place the paper guide in the upright position 2 1 G g G 4 18 Printing on Single Sheets ...

Page 115: ...ght Set the paper release lever to the single sheet position 2 If you are using ordinary single sheet paper set the paper thickness lever located under the printer cover to 0 as shown below If you are loading a single sheet multi part form set the paper thickness lever to the proper position as shown in the table below Multi part form type Paper thickness lever position 2 parts original 1 copy 1 3...

Page 116: ... the right edge guide to match the width of your paper Note You can slide the left edge guide to the left in 1 10 inch increments to increase the left margin on your printout 5 Load the paper printable side up between the edge guides until it meets resistance The printer loads the paper automatically front sheet guide 5 10 15 G4 G4 4 20 Printing on Single Sheets ...

Page 117: ...he first line on your page appears too high or low you can fix this by adjusting the top of form position using the micro adjust feature See Adjusting the Top of Form Position on page 3 30 g4 4 Printing on Single Sheets 4 21 ...

Page 118: ...tions in Loading paper in the paper guide on page 4 3 To load multiple envelopes see Loading paper in the high capacity cut sheet feeder on page 4 11 Note Place the envelope printable side down and insert the top edge of the envelope into the printer first The print head must not print past the left or right edge of the envelope or other thick paper Make sure your application program prints entire...

Page 119: ...onal front sheet guide to printing with the push tractor installed in the front push position you need to remove the front sheet guide 1 If a single sheet remains in the printer press the Load Eject button to eject it c Caution Never use the knob to eject paper this may damage the printer or cause it to lose the top of form position 2 Make sure that the tractor is installed in the front or rear pu...

Page 120: ...4 24 Printing on Single Sheets ...

Page 121: ...Settings From the Printer s Control Panel Selecting a Built In Font 5 2 Making Default Settings 5 3 Understanding default settings 5 3 Changing default settings 5 8 5 Changing Printer Settings From the Printer s Control Panel 5 1 ...

Page 122: ...ke other settings Font Sample Draft Draft Condensed Roman Roman Condensed Sans Serif Sans Serif Condensed Follow these steps to select a built in font from the control panel 1 Make sure that the printer is not printing If it is press the Pause button to stop printing 2 Hold down the Pause button for about three seconds The Pause light begins flashing and the printer enters the font selection mode ...

Page 123: ...r a detailed description of the settings you can change in the default setting mode see the following For instructions on changing the settings see Changing default settings later in this chapter Understanding default settings This section describes the settings and options available in the default setting mode These settings are divided into two groups as shown in the tables below The settings ar...

Page 124: ...rinter provides a one inch 25 4 mm margin between the last line printed on one page and the first line printed on the next page Because most application program margin settings override margin settings from the control panel you should use this setting only if you cannot set your top and bottom margins using your application Auto tear off When auto tear off is on and you are using continuous paper...

Page 125: ...s built in parallel interface You can choose automatic parallel or optional for the interface mode When you select auto the printer automatically selects the interface that is receiving data and uses that interface until the end of the print job The auto setting allows you to share the printer among multiple computers without changing the interface mode If only one computer is connected to the pri...

Page 126: ...o 32KB of data so you can free your computer for other tasks while the printer prints When the buffer is off the buffer cannot store data so the computer must wait for the printer to print each character before sending the next character Buzzer beeper The printer beeps when an error occurs See page 8 2 for more information on printer errors If you do not want the printer to beep when an error occu...

Page 127: ...models Italic PC 437 PC 850 PC 437 Greek PC 853 PC855 PC 852 PC 857 PC 866 PC 869 MAZOWIA code MJK ISO 8859 7 ISO Latin1T Bulgaria PC 774 Estonia PC 866 LAT ISO 8859 2 International character set for Italic table Italic U S A Italic France Italic Germany Italic U K Italic Denmark 1 Italic Sweden Italic Italy Italic Spain 1 The options available for this setting vary depending on the country Page l...

Page 128: ...gs Note To print the language selection and default setting mode instructions you need three sheets of A4 or letter size single sheet paper or three pages of contiuous paper that is at least 279 mm 11 inches long and 210 mm 8 27 inches wide See Chapter 3 for instructions on loading continuous paper or Chapter 4 for instructions on loading single sheets If you use single sheet paper to print the de...

Page 129: ...in button to print the default setting mode instructions two pages in the language you selected The printed instructions list the settings you can change describe how to change them and show you how the control panel lights help you make settings Use these instructions to change the printer s default settings from the control panel Note The arrows in the instructions indicate the printer s current...

Page 130: ...5 10 Changing Printer Settings From the Printer s Control Panel ...

Page 131: ...tus Monitor 2 6 2 Status Monitor Overview 6 3 Menus 6 3 Toolbar and Status bar 6 5 Installed Printers list 6 5 Printer Status window 6 6 Using the Background Monitoring Feature 6 8 Setting monitoring preferences 6 8 Using the background monitoring icon 6 10 6 Using EPSON Status Monitor 2 6 1 ...

Page 132: ... Status Monitor 2 software You can also find this README file in the EPSON Status Monitor 2 folder located in the EPSON folder on your hard drive This file contains the latest information on the Status Monitor If you have not installed the Status Monitor yet see Installing the EPSON Status Monitor 2 utility on page 2 7 for instructions Accessing EPSON Status Monitor 2 After you install EPSON Statu...

Page 133: ... get detailed information on printer and print job status for any printer you select in the Installed Printers list Printer Status Opens the Printer Status window which provides detailed information on the selected printer s status Job Status Provides details on jobs waiting to print Close Closes the EPSON Status Monitor 2 window Select Paper Memory Not available For more information on using the ...

Page 134: ... jobs waiting to print in the Installed Printers list Refresh Updates the status information shown in the Installed Printers list Settings menu This menu allows you to control the Status Monitor s background monitoring feature as well as add and delete printers from the Installed Printers list Monitoring Preferences Opens the Monitoring Preferences dialog box where you can turn background monitori...

Page 135: ...pyright information Toolbar and Status bar You can access many Status Monitor menu commands directly by clicking the buttons on the toolbar When you point to a toolbar button the corresponding menu command appears briefly on your screen and an explanation of the button s function appears in the status bar at the bottom of the EPSON Status Monitor 2 window Installed Printers list This list displays...

Page 136: ...dy status yellow indicates the need for routine maintenance red indicates a printer error that makes printing impossible and a dimmed icon indicates a communication problem between the Status Monitor and the printer See online help for more information Status The Status column displays brief messages describing the current status of the printer Job Count The Job Count column displays the number of...

Page 137: ...us window to open these menus Current Status menu This menu gives you detailed printer status information through a graphic display and a status message box The appearance of the printer illustration in the graphic display changes to reflect the current printer status described in the adjacent message box If a printer error occurs troubleshooting tips appear in the message box at the bottom of thi...

Page 138: ...kground monitoring for that printer See the next section for details on using the Monitoring Preferences dialog box to turn on background monitoring and change monitoring preferences for your printer Setting monitoring preferences Follow the steps below to turn on background monitoring and set other monitoring preferences for each printer you want to monitor 1 Make sure the Status Monitor s basic ...

Page 139: ...ck Monitor this printer to turn on background monitoring for the selected printer and to view the Status Alert options 5 Click the Status Alert options to specify when you want the Status Alert dialog box to appear The Status Alert dialog box displays short messages describing printer status and provides a Details button that allows you to open the Printer Status window for a selected printer 6 Cl...

Page 140: ...front of other windows on the desktop This pop up menu also allows you to turn off background monitoring If you turn off background monitoring the background monitoring icon disappears from the taskbar To turn background monitoring back on open the EPSON Status Monitor 2 window from Start point to Background Monitoring on the Settings menu and click Monitor from restart or Monitor now Note The bac...

Page 141: ...g an Optional Interface Card Installing an Interface Card 7 2 Using a Serial Interface Card C82305 or 82306 7 4 Selecting a baud rate 7 4 Handshake timing 7 4 Error handling 7 4 7 Installing an Optional Interface Card 7 1 ...

Page 142: ...terface C82312 LocalTalk interface C82313 32KB IEEE 488 interface C82314 Coax interface C82315 Twinax interface C82345 IEEE 1284 parallel interface C82346 Ethernet interface The asterisk is a substitute for the last digit which varies by country If you are not sure whether you need an optional interface or would like to know more about interfaces contact your dealer Follow the steps below to insta...

Page 143: ...t Firmly push in the card to make sure the connector at the back of the card is fully inserted into the printer s internal socket Then replace the screws and tighten them Note Store the shield plate in a safe place you will need to reattach it if you remove the interface card later To remove the interface card reverse the steps above 7 Installing an Optional Interface Card 7 3 ...

Page 144: ...nd To set the baud rate see the bit rate selection table in your interface card manual Handshake timing When the unused area for data in the input buffer drops to 256 bytes the printer outputs an X OFF code or sets the DTR flag to 1 MARK to indicate that it cannot receive data When the unused area increases to 512 bytes the printer outputs an X ON code or sets the DTR flag to 0 SPACE to indicate t...

Page 145: ...ms 8 3 Paper loading or feeding problems 8 4 Wrong top of form position 8 6 Wrong tear off position 8 8 Printing or printout quality problems 8 9 Clearing Paper Jams 8 13 Aligning Vertical Lines in Your Printout 8 14 Printing a Self Test 8 15 Printing a Hex Dump 8 16 8 Troubleshooting Troubleshooting 8 1 ...

Page 146: ... source you want to use If paper from another paper source is currently in the paper path press the Load Eject button to eject the paper then move the paper release lever to the desired position f Paper Out n Pause A single sheet of paper is not fully ejected Press the Load Eject button to eject the sheet Continuous paper is not fed to the standby position Tear off the printed page at the perforat...

Page 147: ...ter is causing the problem See page 8 15 for instructions on printing a self test To pinpoint communication problems experienced users may want to use the printer s hex dump mode described on page 8 16 To clean a paper jam see page 8 13 Power supply problems The lights come on briefly but then go off and stay off Cause What to do The printer s voltage rating does not match the voltage of your elec...

Page 148: ... sheet paper or does not feed it properly Cause What to do Continuous paper is in the paper path Press the Load Eject button to feed the continuous paper back to the standby position Set the paper release lever to the single sheet position and insert a new sheet See Chapter 3 for more information on switching to printing on single sheets The paper release lever is set to a tractor position Set the...

Page 149: ...ations in Appendix B Also check and adjust the paper size setting in your application or printer driver The printer does not load continuous paper or does not feed it properly Cause What to do The paper release lever is not set correctly Set the paper release lever to the tractor position for the paper source you want to use For more information on setting the paper release lever to the correct tr...

Page 150: ...osition Wrong top of form position Your printing appears too high or low on the page Cause What to do The paper size setting in your application software or printer driver may not match the size of the paper you are using Check the paper size setting in your application or printer driver The printer s page length settings for the front or rear tractor may not match the size of the continuous paper...

Page 151: ...de See Adjusting the Top of Form Position in Chapter 3 The printer you want to use is not selected in your software Choose the correct printer from the Windows desktop or in your application before printing You moved the paper using the knob while the printer was on Adjust the top of form position using the micro adjust feature See Adjusting the Top of Form Position in Chapter 3 c Caution Never us...

Page 152: ...the printer or lose the tear off position The printer you want to use is not selected in your software Choose the correct printer from the Windows desktop or in your application before printing The paper size setting in your application or printer driver may not match the size of the paper you are using Check the paper size setting in your application or printer driver The printer s page length se...

Page 153: ... See page 1 11 and your computer documentation Your software is not properly set up for your printer Select your printer from the Windows desktop or in your application If necessary install or reinstall the printer driver software as described in Chapter 2 The printer makes noise but nothing prints or printing stops abruptly Cause What to do The paper thickness lever is set incorrectly Set the pap...

Page 154: ...ribbon cartridge is not installed properly Remove any slack in the ribbon by turning the ribbon tightening knob or reinstall the ribbon cartridge as described in Chapter 1 The ribbon is worn out Replace the ribbon cartridge as described in Chapter 1 Lines of dots are missing in the printout Cause What to do The print head is damaged Stop printing and contact your dealer to have the print head repl...

Page 155: ...ext Turn off the auto line feed setting using the printer s default setting mode or the EPSON Remote utility See Making Default Settings in Chapter 5 or Using the EPSON Remote utility in Chapter 2 The line space setting in your application software is incorrect Adjust the line space setting in your application software Printer prints strange symbols incorrect fonts or other inappropriate character...

Page 156: ...printer Make sure that your application software is correctly configured for your printer See your application documentation If necessary install or reinstall the printer driver software as described in Chapter 2 Software settings override settings you make using the default setting mode EPSON Remote or with the control panel buttons Use your application software to select the font Vertical printe...

Page 157: ... to remove the paper Remove any remaining pieces c Caution Use the knob on the left side of the printer only to clear paper jams when the printer is off Otherwise you may damage the printer or change the top of form or tear off position 5 If the paper is stuck where the printer ejects it gently pull the paper out of the printer 6 Close the printer cover and press the Operate button to turn on the ...

Page 158: ...eets If you use single sheets you need to load a new sheet of paper each time the printer ejects a printed sheet from the paper guide Follow these steps below to perform bidirectional adjustment 1 Make sure paper is loaded then turn off the printer 2 While holding down the Pause button press the Operate button to turn on the printer The printer enters the bidirectional adjustment mode and then pri...

Page 159: ... on loading continuous paper or Chapter 4 for instructions on loading single sheets Note Use 210 mm 8 3 inches or wider paper such as A4 or letter size To perform a self test follow these steps 1 Make sure paper is loaded and the printer is turned off c Caution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer 2 To run the t...

Page 160: ... Load Eject button to eject the printed page before you turn off the printer Printing a Hex Dump If you are an experienced user or a programmer you can print a hexadecimal dump to isolate communication problems between the printer and your software program In hex dump mode the printer prints all data it receives from the computer as hexadecimal values You can print a hex dump using either single s...

Page 161: ...imal format By comparing the characters printed in the right column with the printout of the hexadecimal codes you can check the codes the printer is receiving If characters are printable they appear in the right column as ASCII characters Nonprintable codes such as control codes are represented by dots 4 To turn off hex dump mode press the Pause button eject the printed page s and then turn off t...

Page 162: ...8 18 Troubleshooting ...

Page 163: ...Appendix A Cleaning and Transporting the Printer Cleaning the Printer A 2 Transporting the Printer A 3 A Cleaning and Transporting the Printer A 1 ...

Page 164: ...r dusty clean them with a soft clean cloth dampened with mild detergent dissolved in water Keep the printer cover and front cover closed to prevent water from getting inside the printer c Caution Never use alcohol or thinners to clean the printer these chemicals can damage the printer components as well as the case Be careful not to get water on the printer mechanism or electronic components Do no...

Page 165: ...printer has been used recently the print head may be hot let it cool before touching it 4 Remove the ribbon cartridge by following step 3 through 6 and then steps 11 and 12 of Installing or Replacing the Ribbon Cartridge in Chapter 1 5 Make sure that the paper tension unit is installed and the tractor unit is installed in the rear push position See Chapter 3 for instructions on installing the trac...

Page 166: ...A 4 Cleaning and Transporting the Printer ...

Page 167: ...cations B 2 Mechanical B 2 Electrical B 4 Environmental B 4 Paper B 5 Safety approvals B 10 CE marking B 10 Command Lists B 11 EPSON ESC P Control Codes B 11 IBM 2380 Plus emulation control codes B 15 Character Tables B 16 B Specifications B 1 ...

Page 168: ...1 6 inch or programmable in 1 216 inch increments Printable columns 80 columns at 10 cpi Resolution Maximum 240 144 dpi near letter quality Interfaces One standard bidirectional 8 bit parallel interface with IEEE 1284 nibble mode support and one optional interface slot Paper feed methods Friction front rear Push tractor front rear Pull tractor front bottom rear Push and pull tractor additional tra...

Page 169: ...B selectable in the default setting mode or the EPSON Remote utility Built in fonts Bitmap fonts EPSON Draft 10 12 15 cpi EPSON Roman 10 12 15 cpi proportional EPSON Sans Serif 10 12 15 cpi proportional Barcode fonts EAN 13 EAN 8 Interleaved 2 of 5 UPC A UPC E Code 39 Code 128 POSTNET Character tables One Italic and 10 graphical character tables Nineteen graphical character tables are available in...

Page 170: ...t voltage range 103 5 to 132 V 198 to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49 5 to 60 5 Hz Rated current 0 7 A maximum 1 6 A depending on the character type 0 4 A maximum 0 9 A depending on the character type Power consumption Approx 34W ISO IEC 10561 letter pattern This product is also designed for IT power systems with Phase to Phase voltage 220 240V Note Check the label...

Page 171: ... 3 6 364 14 3 Thickness mm inches 0 065 0 0025 0 14 0 0055 0 065 0 0025 0 14 0 0055 Weight g m2 lb 52 14 90 24 52 14 90 24 Quality Plain paper bond paper and recycled paper Single sheet multi part forms for the optional front sheet or front paper guide only Minimum Maximum Width mm inches 148 5 8 257 10 1 Length mm Inches 182 7 2 364 14 3 Copies 1 original 5 copies Total thickness mm inches 0 12 0...

Page 172: ...rt forms with spot gluing or paper stapling on both sides Continuous labels front and bottom entry only Note Use only labels mounted on continuous backing sheets Minimum Maximum Label size See the figure below Backing sheet mm width inches 101 6 4 254 0 10 Backing sheet length mm inches 101 6 4 558 8 22 Backing sheet thickness mm inches 0 07 0 0028 0 09 0 0035 Total thickness mm inches 0 16 0 0063...

Page 173: ...fferences in thickness within the printable area must be less than 0 25 mm 0 0098 inches Weight g m2 lb 45 12 90 24 Quality Bond envelopes plain envelopes and airmail envelopes without glue on the flap Roll paper rear entry only and requires optional roll paper holder Minimum Maximum Width mm inch 216 8 5 Length mm inch Thickness mm inch 0 07 0 0028 0 09 0 0035 Weight g m2 lb 52 14 82 22 Quality P...

Page 174: ...and right margins must be more than 13 mm 5 1 inches for paper more than 229 2 mm 9 0 inches wide A The minimum top and bottom margins are 4 2 mm 0 16 inches B The minimum left and right margins are 3 mm 0 12 inches for paper 209 2 mm 8 2 inches wide or less The left and right margins must be more than 3 mm 0 12 inches for paper more than 209 2 mm 8 2 inches wide printable area A A B B a printable...

Page 175: ...less The left and right margins must be more than 3 mm 0 12 inches for paper more than 209 2 mm 8 2 inches wide Roll paper A B A B printable area a A The minimum top and bottom margins are 4 2 mm 0 17 inches B The minimum left and right margins are 3 0 mm 0 12 inches However the maximum printable width is 203 mm 8 inches printable area A A B B a B Specifications B 9 ...

Page 176: ...V model Safety standards EN 60950 VDE NEMKO EMI EN 55022 CISPR pub 22 class B AS NZS 3548 class B Acoustic noise Approx 55 dB A ISO 7779 pattern CE marking 230 V model Low Voltage Directive 73 23 EEC EN 60950 EMC Directive 89 336 EEC EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 50082 1 IEC 801 2 IEC 801 3 IEC 801 4 B 10 Specifications ...

Page 177: ...n ESC ESC U ESC EM Paper feeding FF LF ESC 0 ESC 2 ESC 3 ESC 1 ESC A CR Page format ESC C ESC C ESC C 0 ESC Q ESC l ESC c ESC N ESC O Print position motion ESC ESC ESC D HT ESC B VT ESC J Font selection ESC k ESC x ESC P ESC M ESC g ESC p ESC 4 ESC 5 ESC E ESC F ESC Font enhancement ESC W DC4 SO DC2 SI ESC w ESC G ESC H ESC T ESC S ESC Spacing ESC Space Character handling ESC t ESC t ESC R ESC ESC...

Page 178: ...Hexadecimal 1B 28 42 m n Function ESC B n1 n2 k m s v1 v2 c data n n1 256 n2 k Select barcode k 0 EAN 13 1 EAN 8 2 Interleaved 2 of 5 3 UPC A 4 UPC E 5 Code 39 6 Code 128 7 POSTNET m Module width 120 dpi m 2 2 dots 3 3 dots 4 4 dots 5 5 dots s Space adjustment value 3 s 3 1 240 inch units v1 v2 Bar length v1 v2 256 1 72 inch units The v1 and v2 values are ignored when POSTNET is selected The long ...

Page 179: ...rresponds to the barcode symbology The data number of each barcode type is constant The barcode is printed only if the following valid characters are set Barcode type Number of valid characters 1 HEX Number of valid characters 2 HEX EAN 13 EAN 8 Interleaved 2 of 5 UPC A UPC E Code 39 Code 128 POSTNET 0D 8 2 to FF 0C 0C or 8 1 to FF 2 to FF 6 or 0A or 0C 0C 7 2 to FF 0B 0B or 7 1 to FF 2 to FF 5 or...

Page 180: ...nor raster bit image data is printed A barcode is not printed when part of the barcode extends beyond the right margin When barcode data and text data are mixed in a data sequence barcodes and text are printed in the same place The start and stop characters of Code 39 are added to human readable characters The initial data of Code 128 Set A B or C is identified as the first data of Code 128 and mu...

Page 181: ...ESC 5 ESC A ESC 0 ESC 1 ESC 2 ESC 3 CR ESC Page format ESC C ESC C0 ESC X ESC N ESC O ESC 4 Print position motion ESC d ESC R ESC D HT ESC B VT ESC J Font selection DC2 ESC P ESC ESC E ESC F ESC I ESC d ESC I Font enhancement DC4 SO ESC SO ESC W ESC SI ESC SI ESC G ESC H ESC T ESC S ESC ESC _ Spacing BS SP Character handling ESC 6 ESC 7 ESC T ESC ESC Bit image ESC K ESC L ESC Y ESC Z Barcode ESC f...

Page 182: ...s 80 through FF are shown for that kind of tables The tables with an asterisk after the table name are available only in some countries When you select the IBM character table in the default setting mode as described in Chapter 5 00 to 1FH and 80 to 9FH are replaced for Table 1 selection as shown below Also when Table 2 is selected in the default setting mode 00 to 1FH are replaced as shown below ...

Page 183: ...PC 437 USA Standard Europe PC 850 Multilingual PC 860 Portuguese A A B Specifications B 17 ...

Page 184: ...PC 863 Canadian French PC 865 Norwegian PC 861 Icelandic BRASCII Brazilian Portuguese A A B 18 Specifications ...

Page 185: ...Abicomp Brazilian Portuguese ISO Latin 1 Roman 8 A A B Specifications B 19 ...

Page 186: ...PC 437 Greek Greek PC 869 Greek ISO 8859 7 Latin Greek PC 853 Turkish A A B 20 Specifications ...

Page 187: ...PC 857 Turkish ISO Latin 1T Turkish PC 855 Cyrillic PC 866 Russian A A B Specifications B 21 ...

Page 188: ...PC 852 East Europe MAZOWIA Poland Code MJK CSFR Bulgaria A B 22 Specifications ...

Page 189: ...Estonia PC 774 LST 1283 1993 ISO 8859 2 B Specifications B 23 ...

Page 190: ...PC 866 LAT Latvian Italic No character is available for hex code 15 in the italic character table B 24 Specifications ...

Page 191: ...hen you select Italic France the characters in the France row in the table below are used in the italic character table The following eight international character sets can be selected using the default setting mode or the ESC R command The following seven additional sets can be selected only with the ESC R command B Specifications B 25 ...

Page 192: ...B 26 Specifications ...

Page 193: ...N C 5 EPtec Bulletin Board Service for latest drivers and utilities C 5 World Wide Web C 5 For Australian Users C 6 EPSON FAXBACK C 6 EPSON Bulletin Board System C 6 Internet URL http www epson com au C 6 Your dealer C 6 EPSON Helpdesk C 7 For Singapore Users C 7 For Hong Kong Users C 7 Internet home page C 8 Electronic bulletin board system C 8 Technical Support Hotline C 8 For Philippines Users ...

Page 194: ...n s you normally use with your printer and their version number s For United States Users If you purchased your printer in the United States or Canada EPSON provides customer support and service through a network of authorized EPSON Customer Care Centers Call 800 922 8911 for the nearest location or the following services FaxAdvice access to EPSON s technical information library Literature on curr...

Page 195: ...m EPSON Download Service You can call the EPSON Download Service at 800 442 2007 Set your communications software to 8 data bits 1 stop bit no parity Modem speed can be up to 28 8 Kbps EPSON FaxAdvice Service You can access EPSON s technical information library by calling 800 442 2110 and selecting the appropriate phone option You must provide a return fax number to use EPSON FaxAdvice EPSON Forum...

Page 196: ...271 or via the Internet at info epson co uk They can provide the following information Information and literature on new EPSON products also available from Faxon EPSON Where to purchase genuine EPSON consumables accessories and options Customer Support Our Customer Support team can provide the following services Technical information on installing configuring and operating your EPSON products Arra...

Page 197: ...test drivers and utilities You can call the EPSON Bulletin Board Service on 01442 227479 No membership is required Make sure that your communications software is set to 8 data bits 1 stop bit no parity bit ANSI terminal mode emulation and a modem speed of up to 28 8 Kbps Downloading protocols supported include Xmodem Ymodem and Zmodem See the documentation that came with your communications softwa...

Page 198: ...your fax machine EPSON Bulletin Board System This is where you can download the latest software and drivers Visit the BBS to check out the latest versions If you have a modem phone 02 9417 5090 Internet URL http www epson com au Access the Epson Australia World Wide Web pages Worth taking your modem here for the occasional surf You can get the same information as offered on the EPSON FAXBACK and t...

Page 199: ...ring the chargeable support number You are asked to signify your acceptance before any charges are incurred The Helpdesk numbers are first 12 months 02 9903 9040 after 12 months 1 902 263 192 fax number 02 9903 9189 We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes the User...

Page 200: ... BBS is also available to obtain printer information and the latest versions of printer drivers You can log on to the following number for the BBS service BBS 852 2827 4244 Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2585 4399 Fax 852 2827 4383 For Philippines Users To obtain technical support as well as other after sales ...

Page 201: ...tore data before it is printed character table A collection of letters numbers and symbols that constitute the set of characters used in a particular language characters per inch cpi A measurement of the size of text characters condensed printing Printing in which the width of each character is approximately 60 of the width of standard characters Useful for fitting wide tables or spreadsheets onto...

Page 202: ... personal computers fanfold paper See continuous paper font A style of type designated by a name such as Roman or Sans Serif form feed FF A control code and control panel button that advances the paper to the next top of form position hex dump A troubleshooting feature that helps identify the cause of communication problems between the printer and the computer When the printer is in hex dump mode ...

Page 203: ...ter to its default settings resolution A measure of the amount of detail that can be represented Resolution of printed images is measured in the number of dots per inch dpi self test A method for checking the operation of the printer When you run the self test the printer prints the characters stored in its ROM Read Only Memory tear off A control panel button that feeds the perforation of continuo...

Page 204: ...ne direction only Unidirectional printing is useful for printing graphics because it allows precise vertical alignment You can select unidirectional printing using the printer s default setting mode or the EPSON Remote utility See also bidirectional printing 4 Glossary ...

Page 205: ... Consumable products 7 See also Ribbon cartridge Continuous paper loading 3 3 4 3 7 11 3 13 16 3 21 26 removing 3 5 3 11 3 17 3 26 support 3 10 3 16 3 24 inside back cover with labels 3 4 5 Control codes ESC P B 11 14 IBM 2380 Plus emulation B 15 Control panel buttons inside front cover lights inside front cover Customer support Appendix C Cut sheet feeders 4 5 16 double bin See double bin cut she...

Page 206: ...paper 3 11 Front paper sheet guide installing 4 17 18 loading paper 4 19 21 H High capacity cut sheet feeder installing 4 5 7 loading paper 4 11 14 High speed draft mode 1 5 4 5 6 Hex dump mode 8 16 17 I IBM 2380 Plus emulation B 15 Indicators 8 2 inside front cover Installing EPSON Remote 2 20 EPSON Status Monitor 2 2 8 ribbon cartridge 1 5 10 the printer driver See printer driver the front push ...

Page 207: ...4 roll paper holder 6 3 37 P Paper continuous See Continuous paper envelopes 4 22 jams 8 2 8 13 labels See continuous paper with labels multi part forms 3 3 removing continuous paper 3 11 3 17 3 26 single sheets See single sheet paper specifications B 5 9 Paper guide inside back cover installing 4 2 loading paper 4 3 4 Paper Out light inside front cover Paper path 3 6 3 2 Paper release lever 2 3 2...

Page 208: ...ading paper 3 13 16 removing paper 3 17 Release lever See Paper release lever Remote See EPSON Remote utility Removing continuous paper from the front push tractor 3 12 from the pull tractor 3 26 from the rear push tractor 3 17 with labels 3 5 Ribbon cartridge 7 1 5 9 Ribbon tightening knob 1 7 8 Roll paper holder assembling 3 37 installing 3 38 Roll paper loading 3 29 41 removing 3 42 S Safety in...

Page 209: ...26 Transporting the printer A 2 Troubleshooting aligning vertical lines 8 14 clearing paper jams 8 13 hex dump 8 16 17 paper loading or feeding 8 4 6 power supply 8 3 4 printing or printout quality 8 9 self test 8 15 16 tear off position 8 8 top of form position 8 6 7 U Unpacking the printer 1 2 Utilities EPSON Remote 2 20 EPSON Status Monitor 2 2 2 2 7 8 6 2 10 W Windows printer driver Windows 3 ...

Page 210: ...No 1 Temasek Avenue 36 00 Millenia Tower Singapore 039192 Phone 065 33 77 911 Fax 065 33 41 185 EPSON HONG KONG LTD Rooms 4706 10 47 F China Resources Bldg 26 Harbour Road Wanchai Hong Kong Phone 2585 4300 Fax 2827 7083 EPSON TAIWAN TECHNOLOGY TRADING LTD 10F No 287 Nanking E Road Sec 3 Taipei Taiwan R O C Phone 02 717 7360 Fax 02 712 9164 EPSON ITALIA S p A V le F lli Casiraghi 427 20099 Sesto S ...

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