Epson DS-870 User Manual Download Page 116

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Solving Problems

Scanner Problems

Checking Messages on the Control Panel

If an error message is displayed on the control panel, follow the on-screen instructions or the solutions below to
solve the problem.

Messages

Solutions

Prepare the rollers for a replacement. For details, see your
documentation.

See the following section to find roller assembly kit codes
and information on how to replace them.

“Roller Assembly Kit Codes” on page 20

“Replacing the Roller Assembly Kit” on page 107

To enable Restrict User Access, see your documentation.

See the following section to enable

Restrict User Access

“Restricting User Access for the Control Panel” on page 15

Restrict User Access is enabled. For more details, see your
documentation.

See the following section to access restricted menus.

“Accessing Restricted Settings on the Control Panel” on
page 16

Clean inside the scanner. For details, see your
documentation.

See the following section to clean inside the scanner.

“Cleaning Inside the Scanner” on page 102

Scanner error. For details, see your documentation.

Turn the power off and on again. If the error continues to
occur, contact your local dealer.

RECOVERY MODE

The scanner has started in recovery mode because the
firmware update failed. Follow the steps below to try to
update the firmware again.

1. Connect the computer and the scanner with a USB cable.

2. Visit your local Epson website for further instructions.

Related Information

“Updating Applications and Firmware” on page 114

“Installing Your Applications” on page 127

The Scanner Does Not Turn On

❏

Make sure the AC adapter is securely connected to the scanner and an electrical outlet.

❏

Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.

User's Guide

Solving Problems

116

Summary of Contents for DS-870

Page 1: ...User s Guide NPD6053 00 EN ...

Page 2: ...penses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the...

Page 3: ...OS and OS X are trademarks of Apple Inc registered in the U S and other countries Adobe Adobe Reader and Acrobat are registered trademarks of Adobe Systems Incorporated Intel is a registered trademark of Intel Corporation The SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum Inc General Notice Other product names used herein are for identification purposes only and ma...

Page 4: ...ds 33 Laminated Cards 36 Large Size Originals 39 Irregular Shaped Originals 42 Photographs 44 Envelopes 47 Mixture of Originals 50 Basic Scanning Scanning Using the Control Panel 54 Scanning Using Document Capture Pro Windows 56 Scanning Using Document Capture Mac OS 62 Scanning Using Epson Scan 2 67 Required Settings for Special Originals in Epson Scan 2 71 Setting a Resolution That Suits the Sca...

Page 5: ... 118 The Original Jams in the Scanner Frequently 119 Paper Protection Does not Work Correctly 120 The Originals Get Dirty 120 Scanning Speed Slows Down when Scanning Continuously 120 Scanning Takes a Long Time 120 Scanned Image Problems 121 Straight Lines Appear when Scanning from ADF 121 Glass Dirt Alert Does Not Disappear 121 Colors Are Uneven in the Scanned Image 121 Expanding or Contracting th...

Page 6: ...Help for Users in Hong Kong 137 Help for Users in Malaysia 138 Help for Users in India 138 Help for Users in the Philippines 139 User s Guide Contents 6 ...

Page 7: ...the various Epson applications Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant Instructions that must be observed to avoid damage to your equipment Note Provides complementary and reference information Related Information Links to related sections Descriptions Used in this Manual Screenshots for the applications are from Windows 10 or macOS ...

Page 8: ...1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Service Pack 3 Microsoft Windows XP Professional x64 Edition operating system Service Pack 2 Microsoft Windows Server 2016 operating system Microsoft Windows Server 2012 R2 operating system Microsoft Windows Server 2012 operatin...

Page 9: ...ds with this product or the use of the supplied power cord with other equipment may result in fire or electric shock Use only the AC adapter that comes with your product Using any other adapter could cause fire electrical shock or injury The AC adapter is designed for use with the product with which it was included Do not attempt to use it with other electronic devices unless specified Use only th...

Page 10: ...liquid crystal solution gets into your eyes flush them immediately with water If discomfort or vision problems remain after a thorough flushing see a doctor immediately Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of your product Copying of the following items is prohibited by law Bank bills coins government issued marketable securities governm...

Page 11: ...events paper from curling and causing paper jams When removing the input tray slide the hooks that are on both ends at the back and then pull out the input tray D Input tray extension E ADF Automatic Document Feeder Feeds loaded originals automatically F Output tray Holds originals ejected from the scanner Pull out the extension tray to the length of the originals G Output tray extension H Stopper...

Page 12: ...r and removing jammed paper B Pickup roller Feeds originals This needs to be replaced when the number of scans exceeds the service number of papers C Separation roller Feeds originals separately one by one This needs to be replaced when the number of scans exceeds the service number of papers Related Information Cleaning Inside the Scanner on page 102 Replacing the Roller Assembly Kit on page 107 ...

Page 13: ...ginals E Use the u d l r buttons to highlight an item and then press the OK button to open the selected menu or to make settings F Cancels scanning or the current operation Exits Automatic Feeding Mode Clears setting changes on the Edit Job screen G Starts scanning Press this when cleaning the inside of the scanner H Returns to the previous screen Guide to the LCD Screen Menus and messages are dis...

Page 14: ...speed Enable this to scan originals that are likely to jam for example thin paper D Function icons and names are displayed as menu icons Scan Enters the Scan menu You can scan using jobs on your computer that were created in Document Capture Pro Windows Document Capture Mac OS Scanner Maintenance Enters the Scanner Maintenance menu Displays information on how to maintain the scanner Settings Enter...

Page 15: ... Indicates your progress through the current step The animation repeats when the progress bar reaches the end B Press the l button to return to the previous step C Indicates the total number of steps and the current step number The example above shows step 3 of 8 D Press the r button to go to the next step Restricting User Access for the Control Panel You can restrict user access for settings on t...

Page 16: ...mentation is displayed hold down the u and d buttons simultaneously for more than one second The setting screen for the selected menu is displayed and you can edit the settings 2 Make the settings and then press the OK button Disable User Access Restriction for the Control Panel Follow the steps below to disable Restrict User Access Note If the scanner has an administrator contact your administrat...

Page 17: ...ture Pro Document Capture Document Capture Pro is an application that allows you to easily digitize originals such as documents and forms You can save scanned images to a specified folder send by email and perform copying functions by linking to a printer You can also split documents by using separation information such as barcodes and automatically process new files This allows you to streamline ...

Page 18: ...r register jobs 1 Scan 2 Save 3 Send and assign them to individual scanners You can scan by simply selecting a job on a scanner managed by Document Capture Pro Server For further information contact your local Epson office Note The optional Network Interface Unit is required to use this application EPSON Software Updater EPSON Software Updater is an application that checks for new or updated appli...

Page 19: ...s B12B808461 Asia Pacific countries excluding China and Korea B12B808464 China B12B808466 Korea Available for 1000BASE T 100BASE TX 10BASE T IPv6 IEEE802 3az 1 When mounted you cannot use the scanner or a computer over a USB connection 2 Codes may vary by region Carrier Sheet Codes Using a Carrier Sheet allows you to scan irregular shaped originals or photos that can be easily scratched You can sc...

Page 20: ...nning using Epson test original papers and is a guide to the replacement cycle The replacement cycle may vary depending on different paper types such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle Related Information Replacing the Roller Assembly Kit on page 107 Resetting the Number of Scans on the Control Panel on page 112 Cleaning Kit Co...

Page 21: ...aminated Cards 0 8 mm 0 03 in or less Maximum 215 9 6 096 0 mm 8 5 240 0 in Minimum 50 8 50 8 mm 2 0 2 0 in The loadable size varies depending on the type of originals Note All originals must be flat at the leading edge Make sure that curls on the leading edge of the originals are kept within the following range A must be 3 mm or less B must be 1 mm or less while B is equal to or less than C When ...

Page 22: ... of the originals stack under 12 mm 0 47 in 80 g m2 100 sheets 90 g m2 86 sheets 104 g m2 74 sheets 127 g m2 62 sheets 157 g m2 50 sheets 209 g m2 38 sheets 256 g m2 30 sheets 413 g m2 18 sheets The loading capacity varies depending on the paper type A4 210 297 mm 8 3 11 7 in B5 182 257 mm 7 2 10 1 in A5 148 210 mm 5 8 8 3 in B6 128 182 mm 5 0 7 2 in A6 105 148 mm 4 1 5 8 in A8 52 74 mm 2 1 2 9 in...

Page 23: ... 1 1 mm 0 04 in or less 5 cards Specifications of Laminated Cards The specification of laminated cards you can load into the scanner Size Thickness Loading Capacity 120 0 150 0 mm 4 7 5 9 in or less 0 8 mm 0 03 in or less 1 card Specifications for Originals Using the Carrier Sheet The optional Carrier Sheet is a sheet designed to transport originals through the scanner You can scan originals that ...

Page 24: ...se the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the application Related Information Carrier Sheet Codes on page 19 Specifications of Envelopes The specification of envelopes you can load into the scanner Size Measurement Thickness Loading Capacity C6 114 162 mm 4 49 6 38 ...

Page 25: ...ou resume scanning or select Off in Detect Double Feed on the Main Settings tab in the Epson Scan 2 window When you are using Document Capture Pro you can open the window by pressing the Detailed Settings button on the Scan Settings screen Labels or stickers must be firmly stuck to the originals with no glue protruding Try to flatten the curled originals before scanning Related Information Scanner...

Page 26: ...s make sure you use the Carrier Sheet sold separately Rippled wrinkled or curled originals can also be scanned if you use the Carrier Sheet sold separately Related Information Photographs on page 44 Placing Originals Standard Size Originals Specifications of Standard Size Originals The list of the standard size originals you can load on the scanner User s Guide Specifications of Originals and Plac...

Page 27: ...iginals stack under 12 mm 0 47 in 80 g m2 100 sheets 90 g m2 86 sheets 104 g m2 74 sheets 127 g m2 62 sheets 157 g m2 50 sheets 209 g m2 38 sheets 256 g m2 30 sheets 413 g m2 18 sheets The loading capacity varies depending on the paper type A4 210 297 mm 8 3 11 7 in B5 182 257 mm 7 2 10 1 in A5 148 210 mm 5 8 8 3 in B6 128 182 mm 5 0 7 2 in A6 105 148 mm 4 1 5 8 in A8 52 74 mm 2 1 2 9 in 127 to 41...

Page 28: ...e output tray The stopper can move forward and backward on the output tray extension so that you can easily adjust the stopper position to the best position for the originals being scanned If thick originals bump into the output tray and fall from it store the output tray and do not use it to stack the ejected originals If scanned images are still affected by ejected originals hitting the surface ...

Page 29: ...riginals with the printed side facing down and slide the leading edge into a wedge shape 5 Load the originals into the input tray facing down with the top edge facing into the ADF Slide the originals into the ADF until they meet resistance User s Guide Specifications of Originals and Placing Originals 29 ...

Page 30: ...in a 30 mm 1 2 inches strip at the center of the originals However there can be holes within 30 mm 1 2 inches from the leading edge of the originals Make sure that the edges of the punch holes do not have burrs or curls When scanning thin paper with crinkles that are causing paper jams or double feeds you may be able to improve the situation by enabling Slow To do this select Settings Scanner Sett...

Page 31: ... in Length 393 8 to 6 096 0 mm 15 5 to 240 0 in 50 to 130 g m2 Plain paper Fine paper Recycled paper 1 sheet Placing Long Paper 1 Slide out the output tray Note Do not extend the input tray extension and output tray extensions and do not raise the stopper 2 Slide the edge guides on the input tray all the way out User s Guide Specifications of Originals and Placing Originals 31 ...

Page 32: ...ide the original into the ADF until it meets resistance 4 Adjust the edge guides to fit the edge of the long paper making sure there are no gaps between the edge of the paper and the edge guides Otherwise the originals may be fed skewed User s Guide Specifications of Originals and Placing Originals 32 ...

Page 33: ...per to detect the size automatically If the paper length is more than 3 048 mm 120 inches you need to select Customize and enter the size of the paper If the paper length is 5 461 mm 215 inches or less you can use Detect paper length instead of entering the paper height If the paper is longer than 5 461 mm 215 inches you need to enter the width and height of the paper Support long paper at the inp...

Page 34: ... embossing 1 24 mm 0 05 in or less 1 card Horizontal Landscape Without embossing 1 1 mm 0 04 in or less 5 cards Placing Plastic Cards 1 Slide out the output tray and raise the stopper 2 Slide the edge guides on the input tray all the way out User s Guide Specifications of Originals and Placing Originals 34 ...

Page 35: ...nput tray facing down with the top edge facing into the ADF Slide the plastic cards into the ADF until they meet resistance cImportant Do not load plastic cards vertically User s Guide Specifications of Originals and Placing Originals 35 ...

Page 36: ...d and a double feed error occurs remove the card from the ADF reload it press the d button and then select DFDS Function Double Feed Detection Skip function on the control panel to set it to On This disables Detect Double Feed for the next scan and you can scan again The DFDS Function only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epso...

Page 37: ...Placing Laminated Cards 1 Slide out the output tray and raise the stopper 2 Slide the edge guides on the input tray all the way out User s Guide Specifications of Originals and Placing Originals 37 ...

Page 38: ...to size detection select the Main Settings tab Document Size Settings Scan laminated card See the Epson Scan 2 help for details Select the Main Settings tab Detect Double Feed Off See the Epson Scan 2 help for details If Detect Double Feed is enabled in the Epson Scan 2 window and a double feed error occurs remove the card from the ADF reload it press the d button and then select DFDS Function Dou...

Page 39: ...ger than A4 size such as A3 or B4 sizes Size Thickness Paper Type Loading Capacity of the Carrier Sheet Up to A3 0 3 mm 0 012 in or less excluding the thickness of the Carrier Sheet Plain paper Fine paper Recycled paper 10 carrier sheets Placing Large Size Originals 1 Extend the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper User s Guide ...

Page 40: ...the original in the carrier sheet by folding it in half so that the side to be scanned is facing out with the right side at the front 4 Load the Carrier Sheet into the input tray with the top edge facing into the ADF Slide the Carrier Sheet into the ADF until it meets resistance User s Guide Specifications of Originals and Placing Originals 40 ...

Page 41: ...heet by selecting Auto Detect as the Document Size setting the image is automatically scanned by applying Paper Skew in the Correct Document Skew setting The leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original approximately 297 mm long Otherwise the length of the scanned image may be longer than intended as the scanner scans to the end of ...

Page 42: ...ess Loading Capacity of the Carrier Sheet Up to A4 0 3 mm 0 012 in or less excluding the thickness of the Carrier Sheet 10 sheets Placing Irregular Shaped Originals 1 Extend the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper 2 Slide the edge guides on the input tray all the way out User s Guide Specifications of Originals and Placing Orig...

Page 43: ...e Carrier Sheet into the input tray with the top edge facing into the ADF Slide the Carrier Sheet into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed User s Guide Specifications of Originals and Placing Originals 43 ...

Page 44: ...ing Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 19 Required Settings for Special Originals in Epson Scan 2 on page 71 Photographs Specifications of Photographs By using the Carrier Sheet...

Page 45: ... then raise the stopper 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the Carrier Sheet with the side to be scanned facing down User s Guide Specifications of Originals and Placing Originals 45 ...

Page 46: ...rier Sheet into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed User s Guide Specifications of Originals and Placing Originals 46 ...

Page 47: ... photos inside the Carrier Sheet for a long time Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 19 Required Settings for Special Originals in Epson Scan 2 on page 71 Envelopes Specification...

Page 48: ... input tray extension Slide out the output tray extend the output tray extension and then raise the stopper 2 Slide the edge guides on the input tray all the way out User s Guide Specifications of Originals and Placing Originals 48 ...

Page 49: ...envelope with the opened edge flap side facing up Slide the envelopes into the ADF until they meet resistance cImportant Do not load envelopes with adhesives on them Note Envelopes that are not opened by cutting sharply at the flap edge may not be scanned correctly Envelopes that have not yet been sealed can be loaded with the flap open and facing up User s Guide Specifications of Originals and Pl...

Page 50: ...FDS Function only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epson Scan 2 on page 71 Mixture of Originals Specifications of Originals that are a Mixture of Different Sizes You can load a mixture of originals from 50 8 50 8 mm 2 0 2 0 in to A4 or Letter size You can also load a mixture of paper types or thickness cImportant When placing ...

Page 51: ... extension and then raise the stopper Note If there are any thick originals to stop them from bumping into the output tray and falling out store the output tray and do not use it to stack the ejected originals 2 Slide the edge guides on the input tray all the way out User s Guide Specifications of Originals and Placing Originals 51 ...

Page 52: ...s aligned until they meet resistance in the ADF Set the originals at the center of the input tray Refer to the u mark on the scanner as your guide Set the originals straight If not originals may be fed askew or jammed Note Load the originals into the input tray facing down and slightly displace the top edges at an angle facing into the ADF 4 Slide the edge guides to fit the edges of the widest ori...

Page 53: ...Related Information Scanning Different Sizes or Types of Originals One by One Automatic Feeding Mode on page 75 User s Guide Specifications of Originals and Placing Originals 53 ...

Page 54: ...e is a preset job that saves scanned images as PDFs Document Capture Pro does not support Windows Vista Windows XP Make sure that the scanner and the computer are correctly connected 1 Place the originals 2 Select Scan from the home screen using the l or r button and then press the OK button Note If the Select Job screen is already displayed on the control panel go to the next step 3 On the Select...

Page 55: ...ing Use this to scan originals that are detected as double feeds for example plastic cards or envelopes Paper Protection Reduces damage to the originals by stopping scanning immediately when a feeding error occurs Detect Glass Dirt Detects dirt on the glass surface inside the scanner After making Scanner Settings press to return to the Select Job screen 4 Press the OK button to view the job settin...

Page 56: ...a Job Scan Save and Send on page 73 Enabling a Job to Run from the Control Panel Button Assignment on page 74 Scanning Using Document Capture Pro Windows This application allows you to perform various tasks such as saving the image to your computer sending it by email printing and uploading to a server or a cloud service You can also use a variety of methods to sort the documents into separate fil...

Page 57: ...the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Document Capture Pro Note You may need to select the scanner you want to use from the scanners list 2 Click Job Settings The job list screen is displayed Note A preset job is available that allows you to save scanned images as a PDF When using this job skip this procedur...

Page 58: ...3 Click New Job The Job Settings screen is displayed 4 Set the Job Name User s Guide Basic Scanning 58 ...

Page 59: ...ct the rotation angle depending on the original you want to scan Resolution Select the resolution Note You can also adjust the image using following items Text Enhancement Select to make blurred letters in the original clear and sharp Correct Document Skew Select to correct the slant of the original Skip Blank Page Select to skip blank pages if there are any in the originals Detailed Settings butt...

Page 60: ...items File Type Select the save format from the list Click Option to make detailed settings for the file Browse Select the save folder for the scanned image Apply job separation Select to make separation settings 7 Click 3 Send and then select the Destination Destination setting items are displayed according to the destination you selected Make detailed settings as necessary Click Help for details...

Page 61: ...al 11 Click the job icon The selected job is performed 12 Follow the on screen instructions The scanned image is saved using the settings you made for the job Note You can scan the originals and send the scanned image without using the job Click on the Scan and bar and then click the destination to which you want to send the scanned image Related Information Placing Originals on page 26 Document C...

Page 62: ...You can also register scanning settings for a job to simplify scanning operations See the Document Capture help for details on the features Note Do not use the Fast User Switching function while using your scanner 1 Start Document Capture Select Finder Go Applications Epson Software Document Capture Note You may need to select the scanner you want to use from the scanners list User s Guide Basic S...

Page 63: ...isplayed Note A preset job is available that allows you to save scanned images as a PDF When using this job skip this procedure and go to procedure 10 3 Click the icon The job setting screen is displayed User s Guide Basic Scanning 63 ...

Page 64: ...ct double sided to scan both sides of the originals Document Size Select the size of the original you placed Image Type Select the color you want to use to save the scanned image Rotation Select the rotation angle depending on the original you want to scan Resolution Select the resolution User s Guide Basic Scanning 64 ...

Page 65: ... Click Output and then make the output settings Save in Select the save folder for the scanned image Example of File Name Display an example of the file name for the current settings Prefix Character Set a prefix for the file name Date Add the date to the file name Time Add the time to the file name Page Counter Add the page counter to the file name File Type Select the save format from the list C...

Page 66: ...tem Note If you want to upload to a cloud service you need to set up your account with the cloud service in advance If you want to use Evernote as the destination download the Evernote application from the Evernote Corporation Website and install it before using this feature 8 Click OK to close the job settings screen 9 Click OK to close the Job List screen 10 Place the original User s Guide Basic...

Page 67: ...scanned image Related Information Placing Originals on page 26 Document Capture Pro Document Capture on page 17 Setting a Resolution That Suits the Scanning Purpose on page 71 Scanning Using Epson Scan 2 You can scan the originals using detailed settings that are suitable for text documents 1 Place the original 2 Start Epson Scan 2 Windows 10 Windows Server 2016 Click the start button and then sel...

Page 68: ...ngs on the Main Settings tab Scanning Side Select the side of the original you want to scan Select Double Sided to scan both sides of the originals Document Size Select the size of the original you placed Original orientation buttons Select the set orientation of the original you placed Depending on the size of the original this item may be set automatically and cannot be changed Image Type Select...

Page 69: ...opens the previewed image is displayed and the page is ejected from the scanner Replace the ejected page together with the rest of the originals On the Advanced Settings tab you can make image adjustments using detailed settings which are suitable for text documents such as the following Remove Background Select to remove the background from the originals Text Enhancement Select to make blurred le...

Page 70: ...ave folder for the scanned image from the list You can select other folder or create a new folder by selecting Select from the list 6 Click Scan Note You can also start scanning by pressing button on the scanner To scan originals that are likely to jam for example thin paper enable Slow on the control panel to slow down the scanning speed Press the d button and then select Scanner Settings Slow Th...

Page 71: ...is not listed on the Document Size list select Auto Detect Long Paper or select Customize to create a custom document size Laminated cards To scan transparent areas around the edges select Customize on the Document Size list to open the Document Size Settings window Next select Scan laminated card in the window Note The appropriate effect may not be achieved depending on the original If transparen...

Page 72: ...ution for the purpose of your scanned image Purpose Resolution Reference Displaying on a screen Sending by email Up to 200 dpi Using Optical Character Recognition OCR Creating a text searchable PDF 200 to 300 dpi Printing using a printer Sending by fax 200 to 300 dpi User s Guide Basic Scanning 72 ...

Page 73: ...een is displayed 4 Make job settings on the Job Settings screen Job Name Enter the name of the job you want to register 1 Scan Scan Settings Make scan settings such as the size of the originals or the resolution 2 Save Save Settings Set the saving destination the saving format the naming rules of the files and so on You can sort and save continued scanned images automatically by using detection me...

Page 74: ... an FTP server or Web server 5 Click OK to return to the Job List window The created job is registered in the Job List 6 Click OK to return to the main window Related Information Document Capture Pro Document Capture on page 17 Scanning Using Document Capture Mac OS on page 62 Enabling a Job to Run from the Control Panel Button Assignment By assigning a job to the scanner s control panel in advanc...

Page 75: ...Capture help for details on the features 1 Start Document Capture 2 Click the icon on the main window The Job List window is displayed 3 Click the icon and select Event Settings 4 Select the job you want to run on the control panel from the pull down menu 5 Click OK to return to the Job List window The job is assigned to the scanner s control panel 6 Click OK to return to the main window Related I...

Page 76: ...an Settings screen 2 Select Automatic Feeding Mode on the Main Settings tab 3 Make other settings for scanning in the Epson Scan 2 main window 4 Click Scan Note When you are using Document Capture Pro click Save to save the scan settings When you start scanning Automatic Feeding Mode starts Automatic Feeding Mode starts The Automatic Feeding Mode window is displayed on your computer and the scanne...

Page 77: ...ss surface inside the scanner 7 After you have scanned all originals close Automatic Feeding Mode Press the button on the scanner or press Finish on the Automatic Feeding Mode screen displayed on your computer Note You can make timeout settings to exit Automatic Feeding Mode Select Settings on the Document Source list to open the Document Source Settings screen Set Automatic Feeding Mode Timeout m...

Page 78: ...ot support Windows Vista Windows XP and Windows Server Split the data every three pages and save as multi page PDFs fixed pages Enter barcode information and save as multi page PDFs 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 Enter barcode information and separate into folders 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 0 2 0 4 0 6 0 8 1 0 1 2 1 2 3 4 5 0 0 ...

Page 79: ...rt scanned images you can use a variety of detection methods such as blank pages inserted between the originals or barcodes on the originals 1 Place the originals including indicators such as blank pages between the pages where you want to separate the scanned images 2 Start Document Capture Pro 3 Click Job Settings 4 Click New Job User s Guide Advanced Scanning 79 ...

Page 80: ...5 Set the Job Name 6 Make scanning settings on the 1 Scan tab User s Guide Advanced Scanning 80 ...

Page 81: ...7 Click 2 Save make the save settings and then select Apply job separation 8 Click Separation Settings User s Guide Advanced Scanning 81 ...

Page 82: ...r Recognition and separate accordingly Form Select to separate by detecting the type of Form File Size Select to separate by detecting the file size of scanned images Patch Code Select to separate by detecting the Patch Code 10 Set detailed settings for separation and then click OK Settings for separation vary depending on the Separator you selected For details on the settings for separation click...

Page 83: ...he destination you selected Make detailed settings as necessary Click Help for details on each item 12 Click OK to close the Job Settings screen 13 Click OK to close the job list screen The separation job is created 14 Click the job icon The separation job is performed User s Guide Advanced Scanning 83 ...

Page 84: ...format file using Document Capture Pro You can select the following formats Microsoft Word docx Microsoft Excel xlsx Microsoft PowerPoint pptx Note Document Capture Pro does not support Windows Vista Windows XP and Windows Server This feature is only available when the EPSON Scan OCR component is installed 1 Place the original 2 Start Document Capture Pro 3 Click on the Scan and bar to display the...

Page 85: ...ormat file you want to save as from the File Type list 8 Click Option to display the optional settings window 9 Make settings for each item in the window and then click OK 10 Make other settings on the Save Settings window or the Transfer Settings window and then click OK The scanned image is saved as an Office format file Related Information Scanning Using Document Capture Pro Windows on page 56 ...

Page 86: ... or sizes of originals at once If you feel that the scanner is noisy DFDS Function Skips double feed detection once and continues scanning When set to On the icon is displayed Enable this to scan originals that are detected as double feeds for example plastic cards or envelopes Paper Protection Reduces damage to the originals by stopping scanning immediately when the following status is detected A...

Page 87: ...misdetected as feeding errors if the edges of the originals are not aligned even if they are scanned correctly To scan the originals without skewing adjust the edge guides to fit the edge of the originals before scanning Detect Glass Dirt Detects dirt on the glass surface inside the scanner You can select the level of the detection Depending on the dirt this feature may not work correctly Edit Job...

Page 88: ... Regular Cleaning Displays how to perform regular cleaning of the inside of the scanner You can also reset the number after performing regular cleaning Settings Scanner Settings Slow Slows down the feeding speed whenever scanning When set to On the icon is displayed Enable this in the following situations When originals jam frequently When loading thin originals When scanning different types or si...

Page 89: ...ng plastic cards or thick paper If misdetections occur frequently lower the level of this feature Some originals may be misdetected as feeding errors such as irregular shaped originals or originals scanned askew When scanning multiple originals make sure that the edges of the originals are aligned Originals may be misdetected as feeding errors if the edges of the originals are not aligned even if ...

Page 90: ...formation Energy Saving on page 113 Language Select the country or region in which you are using your scanner Regular Cleaning Alert Settings Warning Alert Setting Notifies you when it is time to clean the inside the scanner Count Alert Setting Changes the scanning number when the cleaning notification will be displayed System Administration Restrict User Access Locks the settings to protect them ...

Page 91: ...r Cleaning It is time to clean inside the scanner Cleaning Inside the Scanner on page 102 Serial Number Displays the serial number of the scanner Current Version Displays the current firmware version Total Number of Scans Displays the total number of scans Number of 1 Sided Scans Displays the number of single sided scans Number of 2 Sided Scans Displays the number of double sided scans Number of S...

Page 92: ...tions of the Flatbed Scanner Dock Front A Stopper Prevents ejected originals from falling off the output tray extension Adjust it to the length of the originals B Output tray extension Holds originals ejected from the sheet feed scanner Pull out the output tray extension to the length of the originals C Document cover Output tray Blocks external light while scanning with the flatbed scanner Holds ...

Page 93: ...ble to connect to a computer B USB port 2 Connects a USB cable to connect to the sheet feed scanner C DC inlet Connects the AC adapter Scanning from the Scanner Glass 1 Close the output tray User s Guide Using the Flatbed Scanner Dock 93 ...

Page 94: ... 3 Place your document or photo face down on the scanner glass making sure the upper corner of the side you want to scan is against the corner of the scanner next to the arrow mark User s Guide Using the Flatbed Scanner Dock 94 ...

Page 95: ...setting screen 7 Set the other items as necessary and then start scanning Notes on Using the Flatbed Scanner Dock Place the Flatbed Scanner Dock on a horizontal and stable surface Notes on Scanning from the ADF Depending on the length of the originals operations for the input tray the output tray and the stopper vary when scanning from the ADF using the Flatbed Scanner Dock Do one of the following...

Page 96: ...on for the originals being scanned Originals of A5 210 mm or longer up to A4 297 mm Extend the input tray and then raise the stopper of the Flatbed Scanner Dock Note Make sure you raise and slide the stopper so that it is a little bit longer than the length of the original This allows the ejected originals to be stacked comfortably on the output tray The stopper can move forward and backward on th...

Page 97: ...length of the original and raise the stopper so that the ejected originals can be stacked comfortably on the output tray The stopper can move forward and backward on the central output extension so that you can easily adjust the stopper position to the best position for the originals being scanned Originals longer than Legal 355 6 mm Do not extend the input tray extension and output tray extension...

Page 98: ...This could permanently damage the mechanism and circuitry Do not spray lubricants onto the Flatbed Scanner Dock Never open the Flatbed Scanner Dock case 1 Press the button to turn off the sheet feed scanner Note There is no power button on the flatbed scanner 2 Unplug the AC adapter and then disconnect the USB cable that is connected to the computer from the Flatbed Scanner Dock 3 Wipe off any dir...

Page 99: ... Flatbed Scanner Dock by holding it in other positions the Flatbed Scanner Dock may fall or you may trap your fingers when placing the Flatbed Scanner Dock Transporting the Flatbed Scanner Dock a Short Distance 1 Press the button to turn off the sheet feed scanner Note There is no power button on the flatbed scanner User s Guide Using the Flatbed Scanner Dock 99 ...

Page 100: ...bed in the setup guide supplied with the Flatbed Scanner Dock to separate the sheet feed scanner the flatbed scanner and the Flatbed Scanner Dock 3 Attach the packing materials that came with the Flatbed Scanner Dock and then repack it in its original box or a similar box that fits the Flatbed Scanner Dock snugly Troubleshooting for the Flatbed Scanner Dock Uneven Colors Dirt Spots and so on Appea...

Page 101: ...Offset Appears in the Background of Images Images on the back of the original may appear in the scanned image When Auto Color or Grayscale is selected as the Image Type Check that Remove Background is selected in the Epson Scan 2 window When you are using Document Capture Pro you can open the window by pressing the Detailed Settings button on the Scan Settings screen Click the Advanced Settings ta...

Page 102: ...r a while paper and room dust on the roller or the glass part inside the scanner may cause paper feed or scanned image quality problems Clean the inside of the scanner every 5 000 scans You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility If a surface is stained with a hard to remove material use a genuine Epson cleaning kit to remove the stains Use a small ...

Page 103: ...nuine Epson cleaning kit cImportant Do not place too much force on the glass surface Do not use a brush or a hard tool Any scratches on the glass may affect the scan quality Do not spray cleaner directly onto the glass surface 5 Wipe off any stains on the sensors with a cotton swab cImportant Do not use liquid such as a cleaner on a cotton swab User s Guide Maintenance 103 ...

Page 104: ... more details 7 Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller User s Guide Maintenance 104 ...

Page 105: ...o clean the roller Using a dry cloth may damage the surface of the roller 10 Close the scanner cover 11 Plug in the AC adapter and then turn on the scanner 12 Select Scanner Maintenance from the home screen using the l or r button and then press the OK button 13 On the Scanner Maintenance screen select Roller Cleaning using the l or r button and then press the OK button 14 Pull the lever to open t...

Page 106: ...ater Repeat this until the rollers are clean Caution Be careful not to get your hands or hair caught in the mechanism when operating the roller This could cause an injury 16 Close the scanner cover The scanner exits roller cleaning mode Related Information Cleaning Kit Codes on page 20 Replacing the Roller Assembly Kit on page 107 User s Guide Maintenance 106 ...

Page 107: ...ceeds the life cycle of the rollers When a replacement message is displayed on the control panel or your computer screen follow the steps below to replace it A pickup roller B separation roller 1 Press the P button to turn off the scanner 2 Unplug the AC adapter from the scanner 3 Pull the lever and open the scanner cover User s Guide Maintenance 107 ...

Page 108: ...n slide and remove it 5 Pull down the fixture of the roller axis and then slide and remove the installed pickup rollers cImportant Do not pull out the pickup roller forcibly This could damage the inside of the scanner User s Guide Maintenance 108 ...

Page 109: ...e the new pickup roller to the left and insert it into the hole in the scanner Press the fixture to secure it 7 Put the edge of the cover of the pickup roller into the groove and slide it Close the cover firmly User s Guide Maintenance 109 ...

Page 110: ...ed correctly Make sure the pickup rollers are installed correctly if the cover is hard to close Do not install the cover while it is raised 8 Push the hooks on both ends of the separation roller cover to open the cover User s Guide Maintenance 110 ...

Page 111: ...ly 12 Close the scanner cover 13 Plug in the AC adapter and then turn on the scanner 14 Reset the scan number on the control panel or by using Epson Scan 2 Utility Note Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority Do not disassemble them Related Information Roller Assembly Kit Codes on page 20 Resetting the Number of Scans Reset...

Page 112: ...he number Resetting the Number of Scans in Epson Scan 2 Utility Reset the number of scans using Epson Scan 2 Utility after replacing the Roller Assembly Kit 1 Turn on the scanner 2 Start Epson Scan 2 Utility Windows 10 Windows Server 2016 Click the start button and then select EPSON Epson Scan 2 Epson Scan 2 Utility Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Start screen Apps...

Page 113: ...efore making any changes 1 Select Settings from the home screen using the l or r button and then press the OK button 2 Select Sleep Timer or Power Off Timer using the l or r button and then press the OK button 3 Check the settings and then change the timer settings as necessary 4 Press the OK button to set the timer Transporting the Scanner When you need to transport the scanner to move or for rep...

Page 114: ...move the input tray 6 Attach the packing materials that came with the scanner and then repack the scanner in its original box or a sturdy box Updating Applications and Firmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware User s Guide Maintenance 114 ...

Page 115: ...ON Software Updater Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs Epson Software EPSON Software Updater Mac OS Select Go Applications Epson Software EPSON Software Updater Note If you cannot find the application you want to update in the list ...

Page 116: ...ted Settings on the Control Panel on page 16 Clean inside the scanner For details see your documentation See the following section to clean inside the scanner Cleaning Inside the Scanner on page 102 Scanner error For details see your documentation Turn the power off and on again If the error continues to occur contact your local dealer RECOVERY MODE The scanner has started in recovery mode because...

Page 117: ...d to the computer through one or more USB hubs Make sure the scanner is turned on Wait until the status light stops flashing indicating that the scanner is ready to scan If you are using any TWAIN compliant applications make sure that the correct scanner is selected as the scanner or source setting Cannot Start Epson Scan 2 Make sure the scanner is connected to your computer properly Check the USB...

Page 118: ...the home screen Scanner Settings Slow and then set it to On Use Automatic Feeding Mode in Epson Scan 2 and scan originals one by one When you are using Document Capture Pro you can open the Epson Scan 2 window by pressing the Detailed Settings button on the Scan Settings screen Related Information Cleaning Inside the Scanner on page 102 Scanning Different Sizes or Types of Originals One by One Aut...

Page 119: ...tant Make sure there is no paper inside the scanner 5 Close the scanner cover The Original Jams in the Scanner Frequently If the original jams in the scanner frequently try the following Select Slow on the control panel to slow down the scanning speed Select Settings from the home screen Scanner Settings Slow and then set it to On Clean the rollers inside the scanner User s Guide Solving Problems ...

Page 120: ...rmal scanning speed leave the scanner idle for at least 30 minutes Scanning speed does not recover even if the power is off Scanning Takes a Long Time Scanning may take some time depending on the resolution setting file type setting or other scan settings you set in the scanning application Computers with USB 3 0 SuperSpeed or USB 2 0 Hi Speed ports can scan faster than those with USB 1 1 ports If...

Page 121: ...High if the dirt is not detected Select On Low or Off if the alert is displayed by a misdetection Related Information Cleaning Inside the Scanner on page 102 Glass Dirt Alert Does Not Disappear If the glass dirt alert screen appears after cleaning the inside of the scanner check the glass surface again If there are scratches on the glass they will be detected as a glass dirt Glass part will be req...

Page 122: ...ages 4 Click Set to apply the settings to the scanner Offset Appears in the Background of Images Images on the back of the original may appear in the scanned image When Auto Color or Grayscale is selected as the Image Type Check that Remove Background is selected in the Epson Scan 2 window When you are using Document Capture Pro you can open the window by pressing the Detailed Settings button on t...

Page 123: ...re Pro Windows Document Capture Mac OS X Click Option on the Save Settings screen and then change the image quality for JPEG Epson Scan 2 Click Image Format Options and then change the Image Quality List of Recommended Resolutions to Suit Your Purpose See the table and set the appropriate resolution for the purpose of your scanned image Purpose Resolution Reference Displaying on a screen Sending b...

Page 124: ... Settings button on the Scan Settings screen Click the Main Settings tab Document Size and then select Customize Character is not Recognized Correctly Check the following to increase the recognition rate of OCR Optical Character Recognition Check that the original is placed straight Use an original with clear text Text recognition may decline for the following types of originals Originals that hav...

Page 125: ...all Epson Scan 2 Uninstalling and Installing Applications Uninstalling Your Applications You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your operating system Log on to your computer as an administrator Enter the administrator password if the computer prompts you Uninstalling Your Applications for Windows 1 Quit all running applications 2 ...

Page 126: ...you to restart your computer If it is displayed make sure I want to restart my computer now is selected and then click Finish Uninstalling Your Applications for Mac OS Note Make sure you installed EPSON Software Updater 1 Download the Uninstaller using EPSON Software Updater Once you have downloaded the Uninstaller you do not need to download it again each time you uninstall the application 2 Disc...

Page 127: ...on to your computer as an administrator Enter the administrator password if the computer prompts you When reinstalling applications you need to uninstall them first 1 Quit all running applications 2 When installing Epson Scan 2 disconnect the scanner and the computer temporarily Note Do not connect the scanner and the computer until you are instructed to do so 3 Install the application by followin...

Page 128: ...put Face down loading Paper output Face down ejection Paper capacity 100 sheets of paper at 80 g m2 Color Depth Color 30 bits per pixel internal 10 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 10 bits per pixel internal 8 bits per pixel external Black and white 10 bits per pixel internal 1 bit per pixel external Interface SuperSpeed USB...

Page 129: ...n DS 870 Operating Approx 18 W Ready mode Approx 8 5 W Sleep mode Approx 1 4 W Power off Approx 0 1 W DS 970 Operating Approx 20 W Ready mode Approx 8 5 W Sleep mode Approx 1 4 W Power off Approx 0 1 W Note For European users see the following Website for details on power consumption http www epson eu energy consumption AC Adapter Electrical Specifications Model A471H AC 100 240 V A472E AC 220 240...

Page 130: ...64 bit Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP Professional x64 Edition Service Pack 2 Windows XP 32 bit Service Pack 3 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 32 bit 64 bit Windows Server 2003 R2 32 bit 64 bit Windows Server 2003 32 bit 64 bit Service Pack 2 M...

Page 131: ... 2 Fast User Switching on Mac OS or later is not supported 3 The UNIX File System UFS for Mac OS is not supported User s Guide Technical Specifications 131 ...

Page 132: ...onformity J381D A471H A472E Flatbed Scanner Dock option The following model is CE marked and in compliance with all the applicable EU Directives For further details visit the following website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity http www epson eu conformity J381FBSD Standards and Approvals for Aus...

Page 133: ...r product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and version...

Page 134: ...tralia World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and opera...

Page 135: ...Thailand Contacts for information support and services are World Wide Web http www epson co th Information on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Call Centre Phone 66 2685 9899 Email support eth epson co th Our Call Centre team can help you with the following over the phone Sales enquiries and product information Product usage q...

Page 136: ...on indonesia co id NORTH SUMATERA ESC MEDAN Jl Bambu 2 Komplek Graha Niaga Nomor A 4 Medan North Sumatera 6261 42066090 42066091 mdn adm epson indonesia co id WEST JAWA ESC BANDUNG Jl Cihampelas No 48 A Bandung Jawa Barat 40116 6222 4207033 bdg admin epson indonesia co id DI YOGYAKARTA ESC YOGYAKARTA YAP Square Block A No 6 Jl C Simanjutak Yogyakarta DIY 62274 581065 ygy admin epson indonesia co i...

Page 137: ...csmd epson indonesia co id SOUTH SUMATERA ESC PALEMBANG Jl H M Rasyid Nawawi No 249 Kelurahan 9 Ilir Palembang Sumatera Selatan 62711 311330 escplg epson indonesia co id EAST JAVA ESC JEMBER JL Panglima Besar Sudirman Ruko no 1D Jember Jawa Timur Depan Balai Penelitian Pengolahan Kakao 62331 488373 486468 jmr admin epson indonesia co id NORTH SULAWESI ESC MANADO Tekno Megamall Lt LG 11 TK 21 Kawas...

Page 138: ...Product usage questions or problems Enquiries on repair services and warranty Head Office Phone 603 56288288 Fax 603 5628 8388 603 5621 2088 Help for Users in India Contacts for information support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consu...

Page 139: ...vailable Epson Philippines Customer Care Toll Free PLDT 1 800 1069 37766 Toll Free Digital 1 800 3 0037766 Metro Manila 632 441 9030 Web Site https www epson com ph contact E mail customercare epc epson som ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usa...

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