If your printer is not operating properly and you cannot solve the
problem using the troubleshooting information in this guide, contact
customer support services for assistance.
We will be able to help you much more quickly if you give us the
following information:
Serial number of your printer.
(The serial number label is on the back of the printer.)
Printer model.
Brand and model of your computer.
Printer software version.
(Click the
About
button in your printer driver.)
Windows version (for example, NT, 95, or 3.1) you are using.
Software application(s) you normally use with your printer and
their version number(s).
For United States and Canada Users
If you purchased your printer in the United States or Canada, EPSON
provides customer support through the following services:
Electronic support services
Service
Access
World Wide Web
From the Internet, you can reach EPSON’s home
page at
http://www.epson.com
.
EPSON Internet FTP Site
If you have Internet FTP capability, use your Web
browser (or other software for FTP downloading) to
log onto
ftp.epson.com
with the user name
anonymous
and your e-mail address as the
password.
EPSON Download Service
You can call the EPSON Download Service at
(800) 442-2007
. Set your communications software
to 8 data bits, 1 stop bit, no parity. Modem speed
can be up to 28.8 Kbps.
EPSON Forum on
CompuServe
®
Members of CompuServe can type
GO EPSON
at
the menu prompt to reach the Epson America
Forum. For a free introductory CompuServe
membership, call (800) 848-8199 and ask for
representative #529.
L
Peony
Rev.C
A5 size
Appendix c
98/01/07
pass 3
C-2
Contacting Customer Support
Summary of Contents for C204001 - DFX 8500 B/W Dot-matrix Printer
Page 1: ......
Page 34: ...L Peony Rev C A5 size Chapter 1 98 01 07 Pass 4 1 16 Setting Up the Printer ...
Page 56: ...L Peony Rev C A5 size Chapter 2 98 01 07 Pass 4 2 22 Setting Up Your Software ...
Page 90: ...L Peony Rev C A5 size Chapter 3 98 01 07 Pass 4 3 34 Paper Handling ...
Page 132: ...L Peony Rev C A5 size Chapter 5 98 01 07 pass 4 5 16 Using EPSON Status Monitor 2 ...
Page 176: ...L Peony Rev C A5 size Chapter 7 98 01 07 Pass 3 7 6 Maintenance and Transportation ...
Page 196: ...L Peony Rev C A5 size Chapter 8 98 01 07 DR pass 4 8 20 Troubleshooting ...
Page 246: ...L Peony Rev C A5 size Glossary 98 01 07 Pass 2 GL 6 Glossary ...
Page 252: ......