Epson C11C560111 - PLQ 20 B/W Dot-matrix Printer User Manual Download Page 71 | Manualshive

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Problem Solver

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Chapter 7

Problem Solver

Using the error indicators

You can identify many common printer problems using the lights
on the control panel. If your printer stops working and one or
more control panel lights are on or flashing or the printer beeps,
use the following table to diagnose and fix the problem. If you
cannot fix your printer problem using this table, see “Problems
and Solutions” on page 64.

Note:

The printer beeps once if you press a control panel button when the
corresponding function is not available.

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Summary of Contents for C11C560111 - PLQ 20 B/W Dot-matrix Printer

Page 1: ...or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the useofanyoptionsorany consumable productsotherthanthose designated asOriginal Epson Products or Epson Approved Products by Se...

Page 2: ......

Page 3: ...mbling the Printer 2 Connecting the Printer to Your Computer 6 Connecting the printer 6 Plugging in the Printer 7 Chapter 2 Safety Instructions Warnings Cautions and Notes 9 Hot Parts Caution Symbol 9 Important Safety Instructions 9 Chapter 3 Paper Handling Loading Passbooks 17 Loading Single Sheets 19 Adjusting the top of form position 20 Adjusting the printing start position 22 Chapter 4 Replaci...

Page 4: ...ult settings 39 Changing default settings 53 Printing a Self Test 55 Printing Hex Dump 56 Aligning Vertical Lines in Your Printout 58 Chapter 7 Problem Solver Using the error indicators 61 PR2 mode 62 ESC P and IBM PPDS modes 63 Problems and Solutions 64 Power supply problems 65 Paper loading or feeding problems 66 Printing position problems 67 Printing or printout quality problems 68 Network prob...

Page 5: ...bbon Cartridge Parts 80 Printer parts 80 Ribbon cartridge parts 81 Printer Specifications 82 Mechanical 82 Electronic 84 Electrical 89 Environmental 90 Paper 90 Magnetic stripe reader writer horizontally installed only 90 Standards and Approvals 102 ...

Page 6: ...vi ...

Page 7: ... pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions maycauseharmfulinterferencetoradioortelevision reception However there is no guarantee that interference will...

Page 8: ...rface cable with this device If this equipment has more than one interface connector do not leave cables connected to unused interfaces Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment For Canadian users This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la n...

Page 9: ...rds maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause...

Page 10: ...x Introduction ...

Page 11: ...e items are included in the box with your printer Remove the protective materials Follow the directions written on the cardboard box to remove the protective materials Save all packing and protective materials in case you need to ship the printer in the future power code printer ribbon cartridge User s Guide ...

Page 12: ...he Printer 1 Make sure the printer is turned off and unplugged 2 Hold both sides of the printer cover and move it upward to open it 3 Pushthe releaselever to movethe upper mechanismforward Make sure that you push the lever until it clicks ...

Page 13: ... Slide the print head to the middle of the printer by hand 5 Remove the ribbon cartridge from the package 6 Place the plastic hooks on the ribbon cartridge into the slots of the printer Then press both sides of the cartridge until it clicks into place ...

Page 14: ...tting up the Printer 7 Hold both sides of the ribbon guide and pull it down until it is out of the cartridge 8 Put the ribbon guide at the bottom of the print head and push it up until it clicks into place ...

Page 15: ...Turn the ribbon tightening knob to help feed the ribbon into place cCaution The ribbon should not be twisted or creased 10 Pull the release lever back to move the upper mechanism to its original position Make sure that you pull the lever until it clicks ...

Page 16: ...Printer to Your Computer Connecting the printer Make sure both the printer and computer are turned off then connect the interface into the printer and computer Use USB Serial or Parallel cable to connect the printer and computer Note The interface cable connectors have only one correct orientation Ensure the correct orientation of a connector before inserting it into the appropriate port USB Seria...

Page 17: ... Setting up the Printer 7 1 1 1 1 1 1 1 1 1 1 1 Plugging in the Printer Make sure the printer is turned off then plug the power cord into the printer s AC inlet and a properly grounded electrical outlet ...

Page 18: ...8 Setting up the Printer ...

Page 19: ...mation and useful tips on the operation of your printer Hot Parts Caution Symbol Important Safety Instructions Read all of these safety instructions before using the printer In addition follow all warnings and instructions marked on the printer itself K This symbol is placed on the print head and other parts to indicate that they may be hot Never touch those parts just after the printer has been u...

Page 20: ...power source indicated on the printer s label If you are not sure of the power supply specifications in your area contact your local power company or consult your dealer Connect all equipment to properly grounded electrical outlets Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off Do not use a damaged or frayed power cord The power cord...

Page 21: ...ssary Leave adequate room around the printer for easy operation and maintenance Avoid places subject to shocks and vibrations Place the printer near a wall outlet where you can easily unplug the power code Keeptheentirecomputersystemawayfrompotentialsources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Avoid electrical outlet controlled by wall switc...

Page 22: ...t attempt to service the printer yourself Unplug the printer and refer servicing to qualified service personnel under the following conditions Adjust only those controls that are covered by the operating instructions If you plan to use the printer in Germany observe the following To provide adequate short circuit protection and over current protection for this printer the building installation mus...

Page 23: ...t has any pages smaller than the cover page Do not print on the front or back cover of a passbook Printing can be done only when the passbook is opened When you use paper that is shorter than 110 0 mm set the paper eject direction to front The factory set default is front Refer to the Programming Guide for details Do not insert paper that is curled or has been folded into the slot when you load it...

Page 24: ...t is printing the hex dump Always press the Offline button to pause printing Then turn off the printer Do not reconnect the power cord to an electrical outlet that has the wrong voltage for your printer Never replace the print head yourself you may damage the printer Also other parts of the printer must be checked when the print head is replaced Youneedtomovetheprintheadbyhandtoreplacetheribbon ca...

Page 25: ...pment and dissemination of products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers monitors printers facsimiles copiers scanners and multifunction devices Their standards and logos are uniform among participating nations As an ENERGY STAR Partner Ep...

Page 26: ...16 Safety Instructions ...

Page 27: ...s shown below to load passbooks 1 Turn on the printer 2 Open your passbook to the page to be printed Note Make sure that you press any bulging parts of the folded passbook down to 0 6 mm or less before inserting it into the front slot For information on the thickness of passbooks you can print see the Paper Specification that is included on the User CD ROM ...

Page 28: ...ode to the method for the passbook s binding in the default settings mode Use a passbook that has more than 60 reflectance Do not load passbooks that are creased or have ripped seam Do not use a passbook that has any metallic parts such as staplers or metal clips Do not use a passbook with sticky parts such as stamps or seals Do not use a passbook that has any pages smaller than the cover page Do ...

Page 29: ...x copies Follow these steps to load single sheets 1 Turn on the printer 2 Insert a single sheet printable side up into the front slot until the top part of the paper reaches the roller inside The printer loads the paper automatically to the correct position and the paper is ready to be printed Note Use paper that has more than 60 reflectance Do not load paper that is curled or has been folded Do n...

Page 30: ...p of form position Thetop of formpositionistheverticalpositiononthepagewhere the printer starts printing If the printout appears too high or low on the page you can use this function to adjust the top of form position Follow these steps to adjust the top of form position Note The factory set default for the top of form position is set as shown below PR2 4 2 mm ESC P and IBM PPDS 8 5 mm This mode c...

Page 31: ... damage the printer 2 Turn on the printer while holding the F2 button 3 Press the Offline button while the F1 Eject Offline and F2 lights are flashing 4 When the Readylight turns on insert a sheet of A4 paper into the front slot The printer prints triple H in capitals HHH on the current top of form position and ejects the sheet 5 Press the F1 Eject button to move the top of form position up on the...

Page 32: ...checking the position by inserting another sheet 7 Afterfinishingtheadjustment turnofftheprinter Thesetting does not change even if the printer is turned off Adjusting the printing start position The printing start position is the horizontal position on the page where the printer starts printing If the printout appears too for the left or right on the page you can use this function to adjust the p...

Page 33: ...utton while the F1 Eject Offline and F2 lights are flashing 4 When the Readylight turns on insert a sheet of A4 paper into the front slot The printer prints the guide to adjust the printing start position and position patterns 5 Press the F1 Eject button for the next pattern or F2 button for the previous pattern to select the printing start position Each time you press the F1 Eject or F2 button th...

Page 34: ...24 Paper Handling ...

Page 35: ...ridges are designed and manufactured to work properly with your Epson printer They ensure proper operation and long life of the print head and other printer parts Replacing the ribbon cartridge Follow these steps to replace the ribbon cartridge wWarning You need to move the print head by hand to replace the ribbon cartridge If you have just used the printer the print head may be hot let it cool fo...

Page 36: ...26 Replacing the Ribbon Cartridge 1 Make sure the printer is turned off 2 Unplug the printer from the electric outlet 3 Hold both sides of the printer cover and move it upward to open it ...

Page 37: ...4 Push thereleaselevertomove theupper mechanism forward Make sure that you push the lever until it clicks 5 Slide the print head to the middle of the printer by hand cCaution Never move the print head while the printer is turned on this can damage the printer ...

Page 38: ...he ribbon guide and pull it down until it is out of the print head 7 Hold both sides of the ribbon cartridge with both hands and rotate it on the plastic hooks Then pull it up until it is out of the printer 8 Remove the new ribbon cartridge from the package ...

Page 39: ...4 4 4 4 4 4 4 4 4 4 9 Place the plastic hooks on the ribbon cartridge into the slots of the printer Then press the cartridge until it clicks into place 10 Hold both sides of the ribbon guide and pull it down until it is out of the cartridge ...

Page 40: ...on Cartridge 11 Put the ribbon guide at the bottom of the print head and push it up until it clicks 12 Turn the ribbon tightening knob to help feed the ribbon into place cCaution The ribbon should not be twisted or creased ...

Page 41: ...ever back to move the upper mechanism to its original position Make sure that you pull the lever until it clicks cCaution Make sure that you move the upper mechanism by pulling the release lever Do not pull the mechanism by hand It may damage the printer 14 Close the printer cover ...

Page 42: ...32 Replacing the Ribbon Cartridge ...

Page 43: ...s and Lights a Ready light Yellow On when the printer is ready to receive or already receiving data Flashes when an error has occurred during a printing operation b Power light Green On for a few seconds when the printer is turned on On when the printer is paused a c d e b ...

Page 44: ...You can select the next menu by pressing this button See Changing default settings on page 53 F1 Eject light Yellow Works as programmed only when the printer is in the PR2 mode You can program it when it is on off or flashes in the PR2 mode d Offline button Alternates the printer activity between offline and online When the printer enters the default setting mode the button works as a button to se...

Page 45: ...n assign optional functions to it by programming them in the PR2 mode When the printer enters the default setting mode you can change the setting by pressing this button See Changing default settings on page 53 F2 light Yellow Works as programmed only when the printer is in the PR2 mode You can program it when it is on off or flashes in the PR2 mode ...

Page 46: ...To enter this mode press the Offline button while the F1 Eject Offline and F2 lights are flashing To enter this mode press the F2 button while the F1 Eject Offline and F2 lights are flashing Self test Prints the self test See Printing a Self Test on page 55 for more information Default setting Starts the default setting mode See Changing default settings on page 53 for more information Switch Func...

Page 47: ...ing Starts the paper removing mode See Clearing Paper Jams on page 74 for instruction on feeding paper Bidirectional adjustment Starts the bidirectional adjustment mode See Aligning Vertical Lines in Your Printout on page 58 for more information Top of form adjustment Starts the top of form position adjustment mode See Adjusting the top of form position on page 20 for more information Printing sta...

Page 48: ... is effective only when the printer is in the ESC P mode 1 Turn off the printer cCaution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer 2 Turn on the printer while holding the F1 Eject and Offline buttons The printer makes two short beeps and enters the compress printing mode ...

Page 49: ...ngs on page 53 Understanding default settings This section describes the settings and options available in the default setting mode All items available in the default setting mode are divided into three groups depending on the applications You can select the three main menus while making the default settings and then change the setting of each item which belongs to the menu you selected On the Com...

Page 50: ...ds 10 30 Parallel I F bidirectional mode Off On Packet mode Auto Off Baud rate bps 19200 9600 4800 2400 1200 600 300 Data length bit 8 7 Parity None Odd Even DSR PR2 Off On DCD PR2 Off On Passbook Off On Binding Horizontal Vertical Thin paper Off On Buzzer Off On Paper width measurement After loading Before printing Right paper edge detection Off On Low noise mode Off On Broken pin compensation Of...

Page 51: ...cpi WhenyouchooseOff theprinter prints up to 360 cps at 10 cpi I F mode The printer provides built in slots for three kinds of interfaces Parallel Serial and USB You can choose Auto automatic Parallel Serial or USB for the interface mode When you select Auto the printer automatically selects the interface that is receiving data and uses that interface until the end of the print job The Auto settin...

Page 52: ...re is set to On If bidirectional transfer mode is unnecessary select Off Packet mode Make sure to select Auto when you print from Windows applications using the printer driver included on the User CD ROM Set this feature to Off if you have connection troubles while printing from applications based on other operating systems such as DOS When the printer turns on in the PR2 mode this mode is set to ...

Page 53: ...n you use multipart forms set this option to Off Binding You need to set the method for binding when you use a passbook Select Horizontal for a horizontal fold passbook or Vertical for a vertical fold passbook Thin paper When you use thin paper set this option to On This mode is activated when you select On and the Passbook mode is set to Off Buzzer If you set this feature to On the printer beeps ...

Page 54: ...rints the excess data on the next line Low noise mode When this mode is set to On the noise is reduced but the printing speed is slower Broken pin compensation When this feature is On printing is done at normal quality if one of the 24 pins is broken You need to set the broken pin number at the Broken pin number setting Broken pin number Select the pin number of the broken pin The broken pin numbe...

Page 55: ... set to On the Roll Paper mode is not available PR2 Mode Settings Menu Values default in bold Emulation PR2 PR40 PR54 Font Draft NLQ1 NLQ2 LQ2 OCR A OCR B Pitch cpi 10 12 15 16 6 13 17 1 Character table Olivetti PC ISO Olivetti character table ST15INT International ST15ITA Italy ST15P Portugal ST15USSR USSR ST15SDC SDC ST15E Spain 1 ST15E2 Spain 2 ST15S SF Sweden Finland ST15CH Switzerland ST31 Ol...

Page 56: ...NCH PC864 ARABIC PC865 NORDIC PC866 CYRILLIC DK N Denmark Norway DK Denmark PC1252 PC WIN LATIN1 PC1250 PC WIN LATIN2 ISO character table CPOLUNIX ISO 8859 15 ISO 8859 1 ISO 8859 2 ISO 8859 5 ISO 8859 6 ISO 8859 7 ISO 8859 8 ISO 8859 9 8 pin bit image resolution 72 96 Condensed pitch cpi 16 6 17 1 Vertical resolution 1 216 1 240 Auto CR Off ON Columns 90 94 Horizontal tab 4 6 8 TOF position for PR...

Page 57: ...the Character table setting PC character table You can select a font The setting youselect in this table is effective only when you have chosen PC in the Character table setting ISO character table You can select a font The setting youselect in this table is effective only when you have chosen ISO in the Character table setting 8 pin bit image resolution You can select 72 or 96 as the default valu...

Page 58: ... is equivalent to 4 letters in the size you selected in Pitch TOF position for PR40 When you select On in this option and PR40 in Emulation the top of form position is set to 6 5 mm which is unique to the PR40 mode When you select Off and PR40 the top of form position is set to the same position as in the PR2 and PR54 modes the factory set default is 4 2 mm Magnetic standard You can select the mag...

Page 59: ...isplacement value of the magnetic stripe This feature is available only for PLQ 20M Duplicate WhenthisfeatureissettoOn themagneticstripesrecordthedata in duplicate This feature is available only for PLQ 20M Retry This setting allows you to set the number of times the printer tries to receive data before it fails This feature is available only for PLQ 20M ...

Page 60: ...8859 15 All other models Italic PC437 PC850 PC437 Greek PC853 PC855 PC852 PC857 PC866 PC869 MAZOWIA Code MJK ISO 8859 7 ISO Latin IT Bulgaria PC774 Estonia ISO 8859 2 PC 866 LAT PC866UKR PC860 PC861 PC865 PC864 PC APTEC PC708 PC720 PC AR864 PC863 BRASCII Abicomp Roman 8 ISO Latin 1 PC858 ISO 8859 15 PC 771 PC437 Slovenia PC MC PC 1250 PC 1251 International character set for Italic table Italic U S...

Page 61: ...lows you to easily distinguish between the uppercase letter O and a zero Font This setting allows you to set one of the six fonts Pitch cpi This setting allows you to set one of six pitches Character table Youcanselectamong variouscharactertables This settingisused when you print without using the printer driver When using the printer driver change the settings on the printer driver For details se...

Page 62: ...ion to the left margin This feature is available only in IBM PPDS emulation mode A G M IBM PPDS When the alternate graphic mode A G M is set to On the ESC 3 ESCA ESC J ESC K ESCL ESCY ESCZ andESC commands in IBM PPDS emulation mode work the same way as in ESC P mode This feature is available only in IBM PPDS emulation mode IBM character table IBM PPDS Select table2 or table1 for the IBM character ...

Page 63: ... sheet of paper each time the printer ejects a printed sheet from the front slot Always close the printer cover before printing The printer does not print when the printer cover is open 1 Turn off the printer cCaution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer 2 Turnon the printer while holding the F1 Ejectand F2 butt...

Page 64: ...rrent setting by pressing the F1 Eject button 5 The printer prints the setting method and the first selection of the main setup menu You can select the main setup menu by pressing F2 Then press the F1 Eject to set it 6 Select the menu parameters which you wish to change by pressing the F1 Eject button for the next item or the Offline button for the previous item The printer prints the item and the...

Page 65: ... and the problem probably results from your printer driver settings application settings computer or interface cable Be sure to use a shielded interface cable If the self test does not print properly there is a problem with the printer See Problems and Solutions on page 64 for possible causes and solutions to the problem Note Prepare an A4 size sheet of paper before entering the self test printing...

Page 66: ...sttemporarily presstheoffline button Toresume the test press the offline button again cCaution Do not turn off the printer while it is printing the self test Always press the Offline button to pause printing Then turn off the printer Printing Hex Dump If you are an experienced user or a programmer you can print a hexadecimal dump to isolate communication problems between the printer and your softw...

Page 67: ...Turn on the printer while holding the Offline button to enter hex dump 3 Open a software program and send a print job to the printer Your printer prints all the codes it receives in hexadecimal format By comparing the characters printed in the right column with the printout of the hexadecimal codes you can check the codes the printer is receiving If characters are printable they appear in the righ...

Page 68: ...from each sheet Note Prepare an A4 size sheet of paper before entering the bidirectional adjustment mode Follow these steps to perform the bidirectional adjustment 1 Turn off the printer cCaution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer 2 Turn on the printer while holing the F2 button 3 Press the F1 Eject button whi...

Page 69: ...r the previous pattern The F1 Eject Offline and F2 lights show the pattern which is selected at that time Each time you press the F1 Eject or F2 button the printer makes a short beep 6 Set the pattern by pressing the Offline button The printer prints the next set of alignment patterns 7 After you select the best pattern in the final set of alignment patterns and set it by pressing the Offline butt...

Page 70: ...60 Changing your Printer s Settings ...

Page 71: ...anel If your printer stops working and one or more control panel lights are on or flashing or the printer beeps use the following table to diagnose and fix the problem If you cannot fix your printer problem using this table see Problems and Solutions on page 64 Note The printer beeps once if you press a control panel button when the corresponding function is not available ...

Page 72: ...y ejected See Clearing Paper Jams on page 74 for instruction on ejecting paper Paper is jammed in the printer To clear the paper jam see Clearing Paper Jams on page 74 O Power O Offline The printer cover is open Stop the operation and close the printer cover O Power F Offline The print head is overheated Wait for a few minutes the printer resumes printing automatically once the print head cools O ...

Page 73: ...gle Sheets on page 19 Paper is not fully ejected Press the F1 Eject button to eject paper Paper is jammed in the printer To clear the paper jam see Clearing Paper Jams on page 74 O Power O Offline The printer cover is open Stop the operation and close the printer cover O Power F Offline The print head is overheated Wait for a few minutes the printer resumes printing automatically once the print he...

Page 74: ... computer is causing the problem See Printing a Self Test on page 55 for instructions on printing a self test To pinpoint communication problems experienced users may want to use the printer s hex dump mode described in Printing Hex Dump on page 56 To clear a paper jam see Clearing Paper Jams on page 74 Power supply problems on page 65 Paper loading or feeding problems on page 66 Printing position...

Page 75: ...ately and contact your dealer wWarning Do not reconnect the power cord to an electrical outlet that has the wrong voltage for your printer The printer does not work and the control panel lights are off even when you turn on the printer Cause What to do Thepowercordisnotproperly plugged into the electrical outlet or your printer Turn off the printer and make sure the power cord is firmly plugged in...

Page 76: ...does not fully eject a single sheet Cause What to do Paper is too long When the printer is in the PR2 mode see Clearing Paper Jams on page 74 for instructions on ejecting paper When you are in the ESC P and IBM PPDS modes press the F1 Eject button Make sure the page length of your paper is within the range specified for single sheet paper in Paper Specification Also check and adjust the paper size...

Page 77: ...er driver The top margin or top of form position setting is incorrect Check and adjust the margin or top of form position settings in your application software For information on printable areas see the Paper Specification You can also adjust the top of form position using the top of form adjusting function See Adjustingthetop of form position on page 20 The printer driver settings you want to use...

Page 78: ...e printer works correctly when it is connected to your computer without these devices The printer driver is not installed correctly Check that the printer driver is installed properly If necessary reinstall the printer driver Paper is jammed or the ribbon or guard mechanism is stuck Turn the printer off open the printer cover and remove the jammed paper or things that are stuck To eject the jammed...

Page 79: ...that meets the requirements of both the printer and computer See Electronic on page 84 and your computer documentation Your software is not properly set up for your printer Select your printer from the Windows desktop or in your application If necessary install or reinstall the printer driversoftware Fordetails seeReference Guide that is included on the User CD ROM The printer makes noise but noth...

Page 80: ...ribbon cartridge on page 25 Part of the printout is missing or dots are missing in random positions Cause What to do Theribbonhastoomuchslack the ribbon has come loose or the ribbon cartridge is not installed properly Remove any slack in the ribbon by turning the ribbon tightening knob or reinstall the ribbon cartridge as described in Replacing the ribbon cartridge on page 25 The ribbon is worn ou...

Page 81: ...ad yourself you may damage the printer Also other parts of the printer must be checked when the print head is replaced All the text is printed on the same line Cause What to do No line feed command is sent at the end of each line of text Set the Auto line feed setting to On in the default settings mode so that the printer automatically adds a line feed code to each carriage return See Changing def...

Page 82: ... your software or the default setting mode Thecharactertablesettinginyour software overrides settings made in the default setting mode The printer you want to use is not selected in your software Choose the correct printer from the Windowsdesktoporinyourapplication before printing Your application software is not configured correctly for your printer Make sure that your application software is con...

Page 83: ... Printout on page 58 The printer does not print when using a network Cause What to do The network setting is wrong Check whether or not print jobs from other computers are being printed through the network When the print job is executed the printer or your computer may have a problem Check the connection between the printer and your computer settings on the printer driver and settings of your comp...

Page 84: ...re touching it 1 Turn off the printer cCaution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer 2 Open the cover and press the release lever to move the upper mechanism Then hold the jammed paper with both hands and pull it out of the printer If you can clear the paper jam move the upper mechanism to its original position b...

Page 85: ...r mechanism to its original position by pulling the release lever and then close the printer cover to finish the operation Ifyoucannotclearthepaperjamwiththisfunction stop the operation and contact your dealer cCaution Make sure that you move the upper mechanism by pulling the release lever Do not pull the mechanism by hand It may damage the printer Button Press Hold for a few seconds F1 Eject Fee...

Page 86: ...76 Problem Solver ...

Page 87: ...ailable as optional products Roll paper holder C811141 EpsonNet 802 11b Wireless Ext Print Server C82396 C82397 C82398 EpsonNet 10 100 Base TX USB Print Server C82402 Note The asterisk is a substitute for the last digit which varies by country For details of other optional products contact your dealer ...

Page 88: ...78 Options ...

Page 89: ...A Product Information 79 A A A A A A A A A A A Appendix A Product Information ...

Page 90: ...80 Product Information Printer and Ribbon Cartridge Parts Printer parts control panel power switch front slot printer cover Parallel interface USB interface rear outlet Serial interface AC inlet ...

Page 91: ...A Product Information 81 A A A A A A A A A A A Ribbon cartridge parts print head release lever upper mechanism ribbon tightening knob ribbon guide ribbon plastic hook ...

Page 92: ...cps at 10 cpi Printing direction Bidirectional logic seeking for text and graphics printing Unidirectional text or graphics printing can be selected using software commands Line spacing 4 23 mm 1 6 inch PR2 Programmable in increments of 0 106 mm 1 240 inch or 0 118 mm 1 216 inch Other emulation Programmable in increments of 0 0706 mm 1 360 inch Printable columns 94 columns at 10 cpi Resolution Max...

Page 93: ...wire Dimensions and weight Height 203 mm 8 0 inches Width 384 mm 15 1 inches Depth 280 mm 11 0 inches 293 mm 11 5 inches including front slot projection Weight approx 7 7kg 17 0 lb PLQ 20 approx 8 7kg 19 2 lb PLQ 20M Ribbon Black ribbon cartridge S015339 Ribbon life approx 5 million characters LQ 10 cpi 48 dots character approx 10 million characters Draft 10 cpi 24 dots character Acoustic noise Ap...

Page 94: ...ace Buffer 64KB Fonts PR2 emulation Bitmap fonts High speed draft EPSON Super Draft 10 12 cpi Draft EPSON Draft 10 12 cpi NLQ1 EPSON Sans Serif 10 12 15 cpi NLQ2 EPSON Roman 10 12 15 cpi LQ2 EPSON Roman 10 12 15 cpi OCR B EPSON OCR B 10 cpi OCR A EPSON OCR A 10 cpi Scalable fonts Not supported Bar code fonts EAN 13 EAN 8 Interleaved 2 of 5 UPC A UPC E Code 39 Coda bar NW 7 Industrial 2 of 5 ...

Page 95: ...oportional EPSON Courier 10 12 15 cpi EPSON Prestige 10 12 cpi EPSON Script 10 cpi EPSON OCR B 10 cpi EPSON Orator 10 cpi EPSON Orator S 10 cpi EPSON Script C proportional Scalable fonts EPSON Roman 10 5 pt 8 32 pt every 2 pt EPSON Sans Serif 10 5 pt 8 32 pt every 2 pt EPSON Roman T 10 5 pt 8 32 pt every 2 pt EPSON Sans Serif H 10 5 pt 8 32 pt every 2 pt Bar code fonts EAN 13 EAN 8 Interleaved 2 o...

Page 96: ... tables ISO 8859 1 Latin 1 ISO 8859 9 Latin 5 ISO 8859 2 Latin 2 ISO 8859 5 Cyrillic ISO 8859 15 ISO 8859 6 Latin Arabic ISO 8859 7 Greek ISO 8859 8 Hebrew OLI UNIX PC 19 graphics character tables PC 437 International PC 220 Spain 2 PC 865 Nordic PC Denmark Norway PC Denmark OPE PC 860 Portugal PC 863 Canadian French PC 850 Latin 1 PC 858 Latin Euro PC 875 Turkish Latin 5 PC 852 Latin 2 PC 851 Gre...

Page 97: ...IBM PPDS emulations Standard One italic and 12 graphics character tables Italic table PC 437 US Standard Europe PC 850 Multilingual PC 860 Portuguese PC 861 Icelandic PC 865 Nordic PC 863 Canadian French BRASCII Abicomp ISO Latin 1 Roman 8 PC 858 ISO 8859 15 ...

Page 98: ...57 Turkish PC 866 Russian PC 869 Greek MAZOWIA Poland Code MJK CSFR ISO 8859 7 Latin Greek ISO Latin 1T Turkish Bulgaria Bulgarian PC 774 LST 1283 1993 Estonia Estonian PC 771 Lithuanian ISO 8859 2 PC 866 LAT Latvian PC 866 UKR Ukranian PC437 Slovenia PC MC PC1250 PC1251 PC 864 Arabic PC APTEC Arabic PC 708 Arabic PC 720 Arabic PC AR 864 Arabic Character sets 14 international character sets and on...

Page 99: ...rinter 120 V Model 220 to 240 V Model Rated voltage range 120 V 220 to 240 V Input voltage range 90 to 132 V 198 to 264 V Rated frequency range 50 to 60 Hz 50 to 60 Hz Input frequency range 49 5 to 60 5 Hz 49 5 to 60 5 Hz Rated current 1 4 A maximum 3 9 Adependingonthe character type 0 7 A maximum 1 9 Adependingonthe character type Power consumption Approx 59 W ISO IEC10561letter pattern Approx 60...

Page 100: ...tic stripe on bank passbooks See the following specifications of this device for details Temperature Humidity without condensation Operation passbook plain paper recycled paper and multipart forms 5 to 35 C 41 to 95 F 10 to 80 RH Operation roll paper 15 to 25 C 59 to 77 F 30 to 60 RH Storage 30 to 60 C 22 to 140 F 0 to 85 RH Recording code BCD Binary Coded decimal 4 data bits 1 VRC parity control ...

Page 101: ...dium 340 mm second Displacement Standard Standard 10 mm Standard 20 mm Number of retries 1 or 3 Field duplication YES or NO F max G H min I J max DIN ISO ANSI 12 5 13 9 15 5 9 5 85 IBM3604 8 9 10 4 11 9 10 4 81 3 ISO7811 8 9 10 4 11 9 14 8 IBM4746 8 9 10 4 11 9 9 8 Back Cover Magnetic stripe area Recordable area F G H I J ...

Page 102: ...t Preamble 20 bits SOM Start sentinel D Recordable characters 0 9 A B C D E EOM End sentinel F LRC Parity even Postamble 20 bits Maximum number of recordable characters 1 block 105 characters Maximum number of recordable characters 2 block 45 characters Number of separator 60 bits Center of vertical position 13 9 mm Horizontal start position 9 5 mm from the left edge F max G H min I J max ...

Page 103: ...n Postamble 20 bits Maximum number of recordable characters 1 block 105 characters Maximum number of recordable characters 2 block 45 characters Number of separator 120 bits Center of vertical position 10 4 mm Horizontal start position 10 4 mm from the left edge Bit density 210 bpi 5 Recording direction Left to Right Preamble 20 bits SOM Start sentinel B Recordable characters 0 9 A B C D E EOM End...

Page 104: ... position 9 5 mm from the left edge Bit density 75 bpi 5 Recording direction Left to Right Preamble 20 bits SOM Start sentinel B Recordable characters 0 9 A D E EOM End sentinel F LRC Parity even Postamble 20 bits Maximum number of recordable characters 1 block 37 characters Maximum number of recordable characters 2 block 23 characters Number of separator 120 bits Center of vertical position 10 4 ...

Page 105: ...ity even Postamble 20 bits Maximum number of recordable characters 1 block 105 characters Maximum number of recordable characters 2 block 45 characters Number of separator 120 bits Center of vertical position 10 4 mm Horizontal start position 9 8 mm from the left edge Bit density 105 bpi 5 Recording direction Right to Left Preamble 55 bits SOM Start sentinel F Recordable characters 0 9 EOM End sen...

Page 106: ...s Maximum number of recordable characters 1 block 60 characters Maximum number of recordable characters 2 block 27 characters Number of separator 10 bits Center of vertical position 8 8 mm Horizontal start position 12 6 mm from the left edge ...

Page 107: ...2 B I T 1 0 0 30H crt crt 1 0 0 0 0 1 1 31H crt crt 0 0 0 0 1 2 2 32H crt crt 0 0 0 1 0 3 3 33H crt crt 1 0 0 1 1 4 4 34H crt crt 0 0 1 0 0 5 5 35H crt crt 1 0 1 0 1 6 6 36H crt crt 1 0 1 1 0 7 7 37H crt crt 0 0 1 1 1 8 8 38H crt crt 0 1 0 0 0 9 9 39H crt crt 1 1 0 0 1 A 3AH crt crt 1 1 0 1 0 B 3BH crt SOM crt 0 1 0 1 1 C 3CH crt EOM 1 1 1 0 0 D 3DH SOM crt crt 0 1 1 0 1 E 3EH crt crt 0 1 1 1 0 F ...

Page 108: ... 0 1 1 31H crt crt 0 0 0 0 1 2 2 32H crt crt 0 0 0 1 0 3 3 33H crt crt 1 0 0 1 1 4 4 34H crt crt 0 0 1 0 0 5 5 35H crt crt 1 0 1 0 1 6 6 36H crt crt 1 0 1 1 0 7 7 37H crt crt 0 0 1 1 1 8 8 38H crt crt 0 1 0 0 0 9 9 39H crt crt 1 1 0 0 1 A 3AH crt crt 1 1 0 1 0 B 3BH SOM crt SOM 0 1 0 1 1 C 3CH crt 1 1 1 0 0 D 3DH crt crt 0 1 1 0 1 E 3EH crt crt 0 1 1 1 0 F 3FH EOM EOM 1 1 1 1 1 ...

Page 109: ...I T 1 0 0 30H crt crt 1 0 0 0 0 1 1 31H crt crt 0 0 0 0 1 2 2 32H crt crt 0 0 0 1 0 3 3 33H crt crt 1 0 0 1 1 4 4 34H crt crt 0 0 1 0 0 5 5 35H crt crt 1 0 1 0 1 6 6 36H crt crt 1 0 1 1 0 7 7 37H crt crt 0 0 1 1 1 8 8 38H crt crt 0 1 0 0 0 9 9 39H crt crt 1 1 0 0 1 A 3AH SOM 1 1 0 1 0 B 3BH SOM 0 1 0 1 1 C 3CH EOM 1 1 1 0 0 D 3DH crt 0 1 1 0 1 E 3EH 0 1 1 1 0 F 3FH EOM SOM EOM 1 1 1 1 1 ...

Page 110: ... of magnetic stripe DIN ISO IBM3604 ANSI ISO7811 IBM4746 and ISO8484 1 block format 2 block format Erase Data SOM L0 LRC Erase T0 I EOM Erase 2nd Data SOM L0 LRC Erase T0 I EOM 1st Data 1st Block Data Area 2nd Block Data Area LRC Gap0 SOM EOM ...

Page 111: ...A Product Information 101 A A A A A A A A A A A Direction of bit pattern HT 2751 CIZ 1 block format Erase Data SOM T0 EOM Erase L0 I LRC ...

Page 112: ...ion of bit pattern Standards and Approvals U S model Safety UL60950 CSA C22 2 No 60950 EMC FCC part 15 subpart B class B CSA C108 8 class B Erase 1st Data SOM T0 Erase L0 I 2nd Data 2nd Block Data Area 1st Block Data Area EOM Gap0 SOM LRC LRC EOM ...

Page 113: ...formation 103 A A A A A A A A A A A European model Australian model Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC EN 60950 EN 55022 Class B EN 55024 EN 61000 3 2 EN 61000 3 3 EMC AS NZS CISPR 22 class B ...

Page 114: ...104 Product Information ...

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