Epson B107011F - GT 10000, User Manual

Page: 89 / 133

Solving Problems
83
Problems and Solutions
If you’re having problems, check this section.
Set-Up Problems
You can’t install the scanner
software
Make sure your computer meets the
system requirements. See page 116.
Your system doesn’t recognize the
SCSI board
■
Make sure your SCSI board is
installed correctly. If it isn’t
seated firmly in the PCI slot, the
computer may not recognize it.
■
Check the Plug and Play option
for your computer; it should be
active.
■
Check for IRQ conflicts with
built-in options. (Contact your
system administrator, if
necessary.)
Your system doesn’t recognize the
scanner
■
Check your cable connections.
If your cable is securely
connected to both the scanner
and computer, try another
cable. Restart your computer
after you change the cable.
■
Make sure your scanner is on. If
you opened your host
application before you turned
on the scanner, close your
application and reopen it. If that
doesn’t work, restart your
system.
■
Check the Plug and Play option
for your computer; it should be
active.
■
Turn off both your scanner and
computer. Then turn on your
scanner before you turn on the
computer.
■
Make sure your SCSI board is
installed correctly.
■
If the SCSI board is found, but
not the scanner, check the SCSI
terminator and ID. Make sure
the SCSI ID doesn’t conflict
with another SCSI device.
■
Uninstall and reinstall your
scanner software. See the
instructions for uninstalling
software on page 93.
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