B-300/B-500DN
User’s Guide
Troubleshooting
138
❏
For Windows, clear all customized settings and select
Text
as the Quality Option from your
printer driver's Main window. See the printer driver online help for details.
&
See “Accessing the printer driver for Windows” on page 14.
❏
Close any unnecessary applications.
❏
If you print continuously for an extended period, the paper may temporarily stop feeding or
the print head may pause for a while. This is to slow down the printing speed and prevent the
printer mechanism from overheating and being damaged. If this happens, you can continue to
print, but we recommend stopping and leaving the printer for about thirty minutes with the
power on. (The printer does not recover with the power off.) After you restart, the printer will
print at normal speed.
❏
This printer checks the print head on a regular basis to keep the print head clean and to ensure
you receive premium print quality. If the print head nozzles are clogged, the printer
automatically cleans the print head. During self-checking, and during self-cleaning operation,
the print speed may decrease.
❏
Uninstall the printer driver, then reinstall it.
&
See “Uninstalling the Printer Software” on page 17.
If you try all of the methods above and cannot solve the problem, see the following:
&
See “Increasing the Print Speed” on page 141.
Paper Does Not Feed Correctly
Paper does not feed
Remove the stack of paper and make sure of the following:
❏
The paper is not curled or creased.
❏
The paper is not too old. See the instructions that came with the paper for more information.
❏
The paper fits under the
c
arrow mark inside the edge guide.
❏
The number of sheets in the paper stack does not exceed the limit specified for the media.
&
See “Loading capacities for Epson special media” on page 21.
❏
Paper is not jammed inside the printer. If it is, remove the jammed paper.
&
See “The Paper Jams” on page 128.
❏
The
B
Ink status light is not on.
