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2. Open cover A using button B.

3. If there is any jammed paper, pull the edge of the sheet and remove it gently with both hands. Be

careful not to tear the jammed paper.

w

Warning:

Be careful not to touch the fuser, which is marked

CAUTION

, or the surrounding areas. If the

printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch
on of these areas, wait 40 minutes to allow the heat to subside before doing so.

Epson AcuLaser C9300 Series User's Guide

Troubleshooting

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Summary of Contents for AcuLaser C9300 Series

Page 1: ...User s Guide NPD4505 00 EN ...

Page 2: ... any advertising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECI...

Page 3: ...tino Stempel Garamond Times and Univers are registered trademarksofHeidelbergerDruckmaschinenAG whichmayberegisteredincertainjurisdictions exclusivelylicensedthrough Linotype Library GmbH a wholly owned subsidiary of Heidelberger Druckmaschinen AG Wingdings is a registered trademark of Microsoft Corporation in the United States and other countries Marigold is trademark of Arthur Baker and may be r...

Page 4: ...indows Vista Home Premium x64 Edition Windows Vista Home Basic x64 Edition Windows Vista Enterprise x64 Edition and Windows Vista Business x64 Edition Windows XP refers to Windows XP Home Edition and Windows XP Professional Windows XP x64 refers to Windows XP Professional x64 Edition Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterprise Edition Windo...

Page 5: ...19 Chapter 1 Getting to Know Your Printer Printer Parts 20 Front view 20 Rear view 21 Inside the printer 21 Control panel 23 Options and Consumable Products 24 Options 24 Consumable products 25 Where to Find Information 26 Printer Features 26 Power saving performance 26 Print Job Arranger 26 Sort function 27 Chapter 2 Printing Tasks Loading Paper into Your Printer 28 MP tray 28 Lower paper cassett...

Page 6: ...the Duplex Unit 46 Modifying the print layout 47 Resizing printouts 48 Printing watermarks 49 Printing headers and footers 50 Printing with an overlay 51 Printing with an overlay with the storage 54 Printing the copy protected document 56 Printing Multiple Print Jobs at Once 57 Printing Web Pages to Fit Your Paper Size 58 Using the Reserve Job Function 58 Sending the print job 59 Chapter 3 Using t...

Page 7: ...Error Messages 91 Printing and Deleting Reserve Job Data 105 Using the Quick Print Job Menu 105 Using the Confidential Job Menu 106 Printing a Configuration Status Sheet 106 Canceling Printing 107 Using the Pause Cancel button 107 Using the Reset menu 108 Interrupting Printing 108 Chapter 4 Installing Options Optional Printer Stand and Paper Cassette Unit 110 Handling precautions 110 Installing th...

Page 8: ...6 Cleaning and Transporting the Printer Cleaning the Printer 135 Cleaning the pickup roller 135 Cleaning the exposure window 137 Transporting the Printer 144 For long distances 144 For short distances 145 Chapter 7 Troubleshooting Clearing Jammed Paper 147 Precautions for clearing jammed paper 147 Paper Jam MP A MP tray or Cover A 148 Paper Jam C4 Paper Jam C3 Paper Jam C2 Paper Jam C1 All paper c...

Page 9: ...ut 160 Vertical lines appear on the printout 161 Print quality or tone is uneven 161 Half tone images print unevenly 161 Toner smudges 162 Areas are missing in the printed image 162 Completely blank pages are output 163 The printed image is light or faint 163 The non printed side of the page is dirty 164 Print quality decreased 164 Memory Problems 165 Insufficient memory for current task 165 Insuf...

Page 10: ...t normally via the network interface 171 An undefined error occurs Macintosh only 172 Chapter 8 About the Printer Software Using the Printer Software for Windows 173 Using the printer driver 173 Using EPSON Status Monitor 175 Uninstalling the printer software 183 Using the PostScript Printer Driver 183 System requirements 183 Using the PostScript printer driver with Windows 184 Using the PostScrip...

Page 11: ... Unit 199 Waste Toner Collector 199 Appendix B Where To Get Help Contacting Customer Support 200 Before Contacting Epson 200 Help for Users in Europe 200 Help for Users in Singapore 200 Help for Users in Thailand 201 Help for Users in Vietnam 201 Help for Users in Indonesia 202 Help for Users in Hong Kong 203 Help for Users in Malaysia 204 Help for Users in India 204 Help for Users in the Philippi...

Page 12: ... Safety Instructions Setting up the printer Because the printer weighs approximately 44 kg 97 lb with consumable products installed one person should not lift or carry it Two people should carry the printer lifting it by the correct positions as shown below When moving the printer always keep it horizontal If you are unable to insert the AC plug into the electrical outlet contact an electrician Ep...

Page 13: ... or frayed B If liquid has been spilled into it C If it has been exposed to rain or water D Ifitdoesnotoperatenormallywhentheoperatinginstructionsarefollowed Adjustonlythosecontrolsthat arecoveredbytheoperatinginstructionssinceimproperadjustmentofothercontrolsmayresultindamage and will often require extensive work by a qualified technician to restore the printer to normal operation E If it has bee...

Page 14: ...cts may cause the product to fall over and injure someone When lifting the printer onto the optional printer stand be sure to lock the stand s casters Finding the place for the printer When relocating the printer always choose a location that has adequate space for easy operation and maintenance Use the following illustration as a guide for the amount of space required around the printer to ensure...

Page 15: ...the back or bottom are provided for ventilation Do not block or cover them Do not put the printer on a bed sofa rug or other similar surface or in a built in installation unless proper ventilation is provided Keep the entire computer and printer system away from potential sources of interference such as loudspeakers or the base units of cordless telephones Leave adequate room around the printer to...

Page 16: ...ts that could result in a risk of fire or electric shock When optional paper cassettes are installed do not open two or more paper cassettes at the same time while cover A is open The open cassettes unbalance the printer and if any pressure is placed on the back of it it may fall over and hurt someone Do not sit or lean on the printer Do not put heavy objects on the printer Do not use aerosol prod...

Page 17: ...n the printer s documentation do not attempt to service this printer yourself Periodically disconnect the plug from the electrical outlet and clean the blades Do not disconnect the plug while the printer is on If the printer will not be used for a long time disconnect the plug from the electrical outlet Unplug this printer from the wall outlet before cleaning Use a well wrung cloth for cleaning an...

Page 18: ...suretolightcandamagethe drum causingdarkorlightareastoappearontheprinted page and reducing the service life of the drum If you need to keep the photoconductor unit out of the printer for long periods cover it with an opaque cloth Becarefulnottoscratchthesurfaceofthedrum Whenyouremovethephotoconductorunitfrom the printer always place it on a clean smooth surface Avoid touching the drum since oil fr...

Page 19: ... printer is printing Ozone exposure limit The Epson laser printer generates less than 3 mg h of continuous printing Minimize the risk To minimize the risk of exposure to ozone you should avoid the following conditions Use of multiple laser printers in a confined area Operation in conditions of extremely low humidity Poor room ventilation Long continuous printing together with any of the above Prin...

Page 20: ...ont view a i h g f e d b c j k a paper support b cover F c output tray d cover G e control panel f MP tray g standard lower paper cassette h cover A i power switch j lever A k cover D Epson AcuLaser C9300 Series User s Guide Getting to Know Your Printer 20 ...

Page 21: ...AC inlet c back cover d Ethernet interface connector e Type B interface card slot cover f USB interface connector Inside the printer cover A is opened by lever A a Epson AcuLaser C9300 Series User s Guide Getting to Know Your Printer 21 ...

Page 22: ...l k m a lever G b photoconductor unit Yellow c photoconductor unit Magenta d photoconductor unit Cyan e photoconductor unit Black f fuser unit g toner cartridge Black h toner cartridge Cyan i toner cartridge Magenta j toner cartridge Yellow Epson AcuLaser C9300 Series User s Guide Getting to Know Your Printer 22 ...

Page 23: ... the printer is ready to receive and print data Off when the printer is not ready h Wake Up Sleep button Green Presstoswitchthestatusbetweenavailableforprintingandsavingpower This button lights up when the printer is in the sleep mode the deep sleep mode The printer has a power off mode which saves more power consumption as almost all functions are not available and this button blinks while in the...

Page 24: ... the print buffer Options and Consumable Products Options You can add to your printer s capabilities by installing any of the following options Printer Stand C12C847181 This option is installed to fix the printer and enables the printer to move easily with its casters Paper Cassette Unit C12C802601 This unit increases paper feeding capacity up to 550 sheets of paper You can install up to three uni...

Page 25: ...tion Insert the parallel interface card to the Type B interface card slot Consumable products The life of the following consumable products is monitored by the printer The printer lets you know when replacements are needed Product name Product code Toner Cartridge Yellow 0602 Toner Cartridge Magenta 0603 Toner Cartridge Cyan 0604 Toner Cartridge Black 0605 Double Toner Cartridge Pack Yellow 0606 D...

Page 26: ... information and instructions on the printer software that controls your printer Online help is automatically installed when you install the printer software Printer Features Power saving performance The printer has an advanced power saving feature that helps you reduce electricity consumption In the power off mode the printer consumes about 0 2 W by disabling almost all operations For a detailed ...

Page 27: ...Sort function You can alternate printouts vertically and horizontally when collating multiple sets of printouts Epson AcuLaser C9300 Series User s Guide Getting to Know Your Printer 27 ...

Page 28: ...ecause the edge of the paper may cut you Do not open two or more paper cassettes at the same time while cover A is open The open cassettes unbalance the printer and if any pressure is placed on the back of it it may fall over and hurt someone MP tray The MP tray Multi purpose tray is the paper source that is available for various types of paper such as labels envelopes thick paper and coated paper...

Page 29: ...ze is bigger than A4 open the extension tray on the MP tray to accommodate the paper 3 Load a stack of the desired paper with the printable surface facing down Then slide the paper guides to get a snug fit Epson AcuLaser C9300 Series User s Guide Printing Tasks 29 ...

Page 30: ...u on page 65 Lower paper cassette This cassette gives you a second paper source in addition to the MP tray Note The instructions below describe loading paper in paper cassette 1 as an example 1 Pull out the paper cassette Note WhentheloadingpapersizeisB4orlarger extendthepapercassette Ifyoudonotneedtoextendthe paper cassette go to step 4 Epson AcuLaser C9300 Series User s Guide Printing Tasks 30 ...

Page 31: ... Slide the unlock levers outward 3 Extend the paper cassette until it clicks The unlock levers return to their original positions automatically Epson AcuLaser C9300 Series User s Guide Printing Tasks 31 ...

Page 32: ...ides to accommodate the paper you are loading 5 Load a stack of the desired paper with the printable surface facing up Note Make sure that you do not load paper beyond the limit mark Epson AcuLaser C9300 Series User s Guide Printing Tasks 32 ...

Page 33: ...tings to match the loaded paper size and paper type on the control panel For details see Tray Menu on page 65 Notes on loading A4 LT size paper You can load A4 LT size paper both in portrait and landscape orientation in the printer Set the printer as follows when you load A4 LT size paper Epson AcuLaser C9300 Series User s Guide Printing Tasks 33 ...

Page 34: ...necessary Unnecessary Landscape Unnecessary Unnecessary Output tray The output tray is located on the top of the printer Since printouts are output face down this tray is also referred to as the face down tray Up to 250 sheets can be stacked when using the A4 size plain paper Note Extend the paper support to accommodate the size of the paper loaded in the MP tray or lower paper cassette to prevent...

Page 35: ...time Epsoncannotguaranteethequalityofanytypeofmedia Alwaystestsamplesofmediastockbefore purchasing large quantities or printing large jobs Labels Available labels Labels designed for laser printers or plain paper copiers Labels that completely cover the backing sheet with no gaps between the individual labels Available paper source MP tray Lower paper cassettes Printer driver settings MP tray Prin...

Page 36: ...nt ortheprintingprocedure labelsmight be wrinkled Make a trial print run before you print on a lot of labels Duplex printing is not available for labels Press a sheet of paper on top of each sheet of labels If the paper sticks do not use those labels in your printer Envelopes Available envelopes Envelopes that have no glue or no tape c Caution Do not use window envelopes The plastic on most window...

Page 37: ...Available paper source MP tray a C5 IB5 b MON C10 DL C6 Epson AcuLaser C9300 Series User s Guide Printing Tasks 37 ...

Page 38: ... envelopes Duplex printing is not available for envelopes Thick paper Available paper source MP tray Lower paper cassettes Printer driver settings MP tray Printer driver settings Paper Size A4 A3 A5 A6 B4 B5 LT HLT LGL GLT GLG B EXE F4 Paper Source MP Tray Paper Type Thick Thick Back for 106 to 163 g m2 paper Extra Thick 1 Extra Thick Back 1 for 164 to 216 g m2 paper 1 164 to 220 g m2 paper is ava...

Page 39: ...al paper cassette unit 106 to 175 g m2 paper 3 164 to 220 g m2 paper is available for A4 size paper Coated paper Available paper source MP tray Printer driver settings MP tray Printer driver settings Paper Size A4 A3 A5 A6 B4 B5 LT HLT LGL GLT GLG B EXE F4 Paper Source MP Tray Paper Type Coated Coated Back Note Because coated paper is coated with the special materials load it one sheet at a time f...

Page 40: ...t in the MP tray 2 Available only when the optional paper cassette unit is installed 3 Available only when Cassette 1 is selected as Paper Source Note Depending on the quality of the non standard size paper the printing environment or the printing procedure thepapermightskew Makeatrialprintrunbeforeyouprintonalotofnon standardsize paper For Windows access the printer driver then select UserDefined...

Page 41: ... For Windows users Double click your printer s icon on the taskbar Select the job in the list then click Cancel from the Document menu Setting the Print Quality You can change the print quality of printouts through settings in the printer driver In the Automatic setting you can select a print mode according to your printing purpose The printer driver makes optimal settings depending on the print m...

Page 42: ...gs Using the Automatic setting For Windows users 1 Click the Basic Settings tab 2 Click Automatic then choose desired printing quality 3 Click OK Using the Advanced setting For Windows users 1 Click the Basic Settings tab Epson AcuLaser C9300 Series User s Guide Printing Tasks 42 ...

Page 43: ... the current settings list on the Setting Information dialog box that appears by pressing the Setting Info button on the Optional Settings tab Customizing print settings If you need to change detailed settings make the settings manually For Windows users 1 Click the Basic Settings tab 2 Select Advanced then click More Settings 3 Make appropriate settings For details about each setting see online h...

Page 44: ...to open the Custom Settings dialog box 3 Type a name for your custom settings in the Name box then click Save Your settings will appear in the drop down list which appears when Advance is selected on the Basic Settings tab Note To delete a custom setting follow the step 1 and 2 select the setting in the Custom Settings dialog box then click Delete You can create new settings in the More Settings d...

Page 45: ...d then click More Settings to open the More Settings dialog box 3 Select Black as Color select the Monochrome Model Compatibility check box and then click OK Note When you use this mode the amount of toner consumption increases Adjusting the weight of thin lines Thin lines can be printed in thicker lines as visible 1 Click the Basic Settings tab 2 Select Advanced then click More Settings to open t...

Page 46: ...x check box appears only when the Duplex Unit is recognized by the printer driver If it is not recognized confirm that the option is set to Installed on the Optional Settings tab If necessary update the installed option information manually For details see Making Optional Settings on page 174 3 If you want to make detailed settings click Duplex Settings to open the Duplex Settings dialog box 4 Mak...

Page 47: ...out tab 2 Select the Print Layout check box and the number of pages you want to print on one sheet of paper 3 If you want to make detailed settings click More Settings The Print Layout Settings dialog box appears 4 Make appropriate settings For details about each setting see online help 5 Click OK Epson AcuLaser C9300 Series User s Guide Printing Tasks 47 ...

Page 48: ... the Output Paper drop down list Ifyouwanttoresizepagesbyaspecifiedmagnification selecttheZoomTocheckbox thenspecify the percentage You can also select the output paper size 4 Select Upper Left to print reduced page image at upper left corner of the paper or Center to print reduced page image with centering for Location setting Note This setting is not available when you select Zoom To check box 5...

Page 49: ...the Watermark drop down list 3 If you want to make detailed settings click Edit Delete and make appropriate settings For details about each setting see online help 4 Click OK Making a new watermark For Windows users 1 Click the Advanced Layout tab 2 Click Add New Watermark 3 Select Text or BMP and type a name for the new watermark in the Name box Epson AcuLaser C9300 Series User s Guide Printing T...

Page 50: ...ermark you want to delete in the Name box then click Delete The saved watermarks can only be used with the printer driver you saved them to Even if multiple printer names are set for a printer driver the settings can be available only for the printer name in which you saved the settings When sharing the printer on a network you cannot create a user defined watermark at the client Printing headers ...

Page 51: ...ou to print a standard form or letterhead onto the original document Note This function is for Windows only Theoverlayfunctionisavailable only when HighQuality Printer isselectedfor thePrintingMode in the Extended Settings dialog box from the Optional Settings tab When printing in black and white with this function Monochrome Model Compatibility is automatically enabled This prints text and lines ...

Page 52: ...hether the overlay will be printed as foreground or background of the document 6 Select the Assign to Paper Source check box to display the form name in the Paper Source drop down list on the Basic Settings tab 7 Click OK Note To change the settings of the overlay form data you created access the printer driver and follow the step 1 and 2 above Note that on the step 3 select Overlay Print then cli...

Page 53: ...etails see Accessing the printer driver on page 173 5 Click OK Saving an overlaid form pre settings This function allows you to save the settings you made from Creating an overlay on page 52 1 From the Form Selection dialog box click Save Delete To open the dialog box see Printing an overlaid document on page 53 2 Type the pre settings name in the Form Pre Settings Name box then click Save Your pr...

Page 54: ...tatus Monitor is installed on the computer Internet Explorer is running on the computer Register the overlay form data on the storage Note The form name must use only the characters shown below A Z a z 0 9 and _ 1 Create the overlay form data For details see Creating an overlay on page 52 2 Log in to Windows Vista Vista x64 XP XP x64 Server 2003 or Server 2003 x64 as an administrator 3 Access the ...

Page 55: ...e appropriate settings For details about each setting see online help 6 Click OK in the Form Selection dialog box 7 Click OK in the Advanced Layout tab Delete the overlay form data on the storage 1 Follow the step 2 to 4 of Register the overlay form data on the storage on page 54 2 Click Delete The Authentication dialog box appears 3 Enter the password and then click OK The Delete from Storage dia...

Page 56: ...l not guarantee to secure from information leakage and any other damage by using this function nor hidden letters appear in all cases Screen tone may be too dark hidden letters may not be printed on the entire print or hidden letters may not appear when photocopied depends on the models settings and combinations of photocopiers fax machine input device such as digital cameras and scanners output d...

Page 57: ...s function allows you to print several documents created by different applications at once arranging settings such as the printing order duplex and the print layout 1 Click the Basic Settings tab 2 Select the Print Job Arranger check box 3 Click OK The Print Job Arranger screen appears when a print job is executed Make appropriate settings For details see the Print Job Arranger help Epson AcuLaser...

Page 58: ...es the following types of printer memory Printer s Storage Description CompactFlash The optional CompactFlash memory must be installed on your printer in order to use the Reserve Job function Make sure that the CompactFlash memory is correctly recognized by the printer driver before you start using the Reserve Job function The CompactFlash memory must be at least 4 GB RAM Disk Anadditionalmemorymu...

Page 59: ... box appears 2 Select the Reserve Job On check box then select Re Print Job Verify Job Stored Job or Confidential Job 3 Enter a user name and job name in the corresponding text boxes If you selected Confidential Job enter a four digit number in the password text box to set the password Note If you want to create a thumbnail of the first page of a job select the Createathumbnail check box Thumbnail...

Page 60: ... channel and configure the interface Settings to specify the size of the memory buffer used to receive data How to access the control panel menus 1 Press the r Right button to access the control panel menus 2 Use the u Up and d Down buttons to scroll through the menus 3 Press the r Right button to view the items in a menu Depending on the menu the LCD panel displays an item and the current setting...

Page 61: ...exit the control panel menus How to register menus as bookmarks By registering bookmarks for frequently used menus you can display the registered menus by just pressing the OK button while the LCD panel displays Ready Note The maximum number of menus you can register as bookmarks is 3 1 Display the menu to register For details see How to access the control panel menus on page 60 2 Press the OK but...

Page 62: ...nu Press the d Down or u Up button to select an item Press the r Right button to print a sheet or font sample Item Values Print Configuration Status Sheet Print Supplies Status Sheet Print Usage History Sheet Reserve Job List 1 Form Overlay List 2 Network Status Sheet 3 AUX Status Sheet 4 USB ExtI FStatusSht 5 PS3 Status Sheet PS3 Font List ROM A Information 6 PCL Font Sample ESCP2 Font Sample FX ...

Page 63: ...ly when an optional interface card is installed 5 Availableonlywhentheprinteris connectedtoa USBdevicewithD4supportandhas been turnedon when theUSB I F setting is set to On 6 Available only when a ROM module is installed Print Configuration Status Sheet Prints a sheet showing the current printer settings and installed options This sheet can be useful to confirm whether option have been installed c...

Page 64: ...f the fonts available for your selected printer emulation ROM A Information Prints a sheet showing information about the memory installed in the ROM A slot Cyan C Toner Magenta M Toner Yellow Y Toner Black K Toner Cyan C Photocon Magenta M Photocon Yellow Y Photocon Black K Photocon Transfer Unit Life Fuser Unit Life The number of asterisks between E and F indicates the remaining service lives of ...

Page 65: ...traThk Coated Envelope Special Cassette1 Size A4 Portrait A4 Landscape A3 A5 B4 B5 LT Portrait LT Landscape LGL B CTM Cassette2 Size Cassette3 Size Cassette4 Size A4 Portrait A4 Landscape A3 A5 B4 B5 LT Portrait LT Landscape LGL B CTM Cassette1 Type Plain SemiThk Preprinted Letterhead Recycled Color Labels Thick ExtraThk Special Cassette2 Type Cassette3 Type Cassette4 Type Plain SemiThk Preprinted...

Page 66: ...ssette4 Type Lets you select the paper type loaded in the standard and optional paper cassettes Detect Cassette1 Size Detect Cassette2 Size Detect Cassette3 Size Detect Cassette4 Size Detects the paper size loaded in the standard and optional paper cassettes MP Tray AutoSel Cassette1 AutoSel Cassette2 AutoSel Cassette3 AutoSel Cassette4 AutoSel SpecifieswhetherthetraycanbeselectedforprintingwhenPa...

Page 67: ...EXE F4 MON C10 DL C5 C6 IB5 CTM 1 Wide A4 Off On Media Type Unspecified Plain SemiThk Preprinted Letterhead Recycled Color Labels Thick ExtraThk Coated Envelope Special Page Side Front Back Paper Source Auto MP Cassette1 Cassette2 2 Cassette3 2 Cassette4 2 Orientation Port Land Resolution 300 600 1200 RITech On Off Toner Save Off On Dot Correction Off On Top Offset 150 0 0 0 150 0mm in 0 5 increme...

Page 68: ...lecting On decreases the left and right margins to 3 4 mm Media Type Specifies the paper type Page Side Select Front when printing on the front of paper Select Back when printing on the back of paper Paper Source Specifies whether paper feeds into the printer from the MP tray the standard paper cassette or the optional paper cassette unit If you select Auto paper feeds from the paper source contai...

Page 69: ...edge of the paper Otherwise you may damage the printer LeftOffset Makes fine adjustments to the horizontal printing position of the page This is useful for fine adjustments c Caution Make sure that the printed image does not extend beyond the edge of the paper Otherwise you may damage the printer T Offset B Adjusts the vertical printing position on the back of the paper when printing on both sides...

Page 70: ...Page Protect 3 Auto On A4 LT Auto Switching On Off Convert to Monochrome On Off LCD Contrast 0 to 7 to 15 RAM Disk 1 5 Off Normal Maximum Confirm Media Type No Yes Job Info Display Pattern 1 Display Pattern 2 Off 1 Available only when the corresponding option is installed 2 Available only when you use A4 A3 A5 B4 B5 LT LGL GLG B or EXE size paper 3 Available only for ESC Page ESC P2 FX or I239X mo...

Page 71: ...ePaperSourcesettingintheprinterdriver WhenNormalisselectedastheMPMode theMPtray has the highest priority as the paper source If you select Last the MP tray has the lowest priority Manual Feed Allows you to select the manual feed mode for the MP tray Copies Designates the number of copies to be printed from 1 through 999 Duplex Turns duplex printing on or off This allows you to print on both sides ...

Page 72: ...may need to turnthissettingonifyouareprintingaverycomplexpage IfaPrint Overrunerrormessageappears on the LCD panel during printing turn this setting on and reprint your data This reduces the amount of memory reserved for processing data so your computer may take longer to send the print job but it will allow you to print complex jobs Page Protect usually works best when Auto is selected You will n...

Page 73: ...n Paper Type in the printer driver Job Info Displays job information on the control panel also skipping and canceling printing jobs can be done with this setting The pattern of items displayed on the control panel can be selected from Display Pattern 1 and Display Pattern 2 Do not select Display Pattern 1 when the following languages are selected as Language on Setup Menu Norsk Türkçe Reset Menu C...

Page 74: ...the printer s memory using the Quick Print Job feature Re Print Job Verify Job Stored Job of the printer driver s Reserve Job function For instructions on using this menu see Using the Quick Print Job Menu on page 105 ConfidentialJobMenu This menu allows you to print or delete print jobs stored in the printer s memory using the Confidential Job feature of the printer driver s Reserve Job function ...

Page 75: ...hesetting valuetakeseffectaftera warm bootor after thepoweris turnedon again While it is reflected in the Status Sheet and EJL read back the actual change takes effect after a warm boot or after the power is turned on again Parallel I F Allows you to activate or deactivate the parallel interface Speed Specifies the pulse width of the ACKNLG signal when receiving data in the Compatibility mode or N...

Page 76: ...rm a Reset All operation as explained in Reset Menu on page 73 Resettingtheprintererasesallprintjobs MakesuretheReadylightisnotflashingwhenyouresetthe printer USB Menu Item Settings default in bold USB I F 1 On Off USB Speed 1 2 HS FS Get IPAddress 2 3 Auto PING Panel IP 2 3 4 5 0 0 0 1 to 255 255 255 254 SM 2 3 0 0 0 0 to 255 255 255 255 GW 2 3 0 0 0 0 to 255 255 255 255 NetWare 2 3 On Off AppleT...

Page 77: ...ng values are displayed The value is set to 192 168 192 168 if the settings are not made from the panel USB I F Allows you to activate or deactivate the USB interface USB Speed AllowsyoutoselecttheoperationmodeofUSBinterface SelectingHSisrecommended SelectFSifHS does not work on your computer system Buffer Size Determines the amount of memory to be used for receiving data and printing data If Maxi...

Page 78: ...ext VeInternati VeUS MsPublishin Math 8 PsMath VeMath PiFont Legal UK ANSI ASCII Swedis2 Italian Spanish German Norweg1 French2 Windows McText Hebrew7 8859 8 ISO Hebrew8 Arabic8 OCR A OCR B Pc866Cyr Pc866Ukr WinCyr ISOCyr Pc8Grk Pc851Grk WinGrk ISOGrk Greek8 Pc862Heb Pc864Ara HPWARA Form 5 64 128Lines CR Function CR CR LF LF Function LF CR LF Tray Assign 4K 5S 4 1 Available only when downloaded fo...

Page 79: ...US Form Selects the number of lines for the selected paper size and orientation This also causes a line spacing VMI change and the new VMI value is stored in the printer This means that later changes in the Page Size or Orientation settings cause changes in the Form value based on the stored VMI CR Function LF Function These functions are included for users of particular operating systems such as ...

Page 80: ... quality is reduced with insufficient memory In that case Image Optimum is displayed and the printing is continued Binary Specifies the data format Select On for the Binary data and select Off for the ASCII data Note Binary can only be used with network connection You do not have to select On when using AppleTalk To use the Binary data make sure your application supports Binary data and that SEND ...

Page 81: ...RASCII BpAbicomp Roman 8 PcEur858 ISO Latin1 8859 15ISO PcSl437 PcTurkish1 8859 9ISO Mazowia CodeMJK PcGk437 PcGk851 PcGk869 8859 7ISO PcCy855 PcCy866 PcUkr866 PcLit771 Bulgarian Hebrew7 Hebrew8 PcHe862 PcAr864 PcAr864Ara PcAr720 PcLit774 Estonia ISO Latin2 PcLat866 Country USA France Germany UK Denmark Sweden Italy Spain1 Japan Norway Denmark2 Spain2 LatinAmeric Korea Legal Auto CR On Off Auto LF...

Page 82: ...aracters Country Use this option to select one of the fifteen international symbol sets See the Font Guide for samples of the characters in each country s symbol set Auto CR Specifies whether the printer performs a carriage return line feed CR LF operation whenever the printing position goes beyond the right margin If you select Off the printer does not print any characters beyond the right margin...

Page 83: ...12 15cpi Prop Condensed Off On T Margin 0 40 0 50 1 50inch in 0 05 inch increments Text 1 66 132Lines CGTable PcUSA Italic PcMultilin PcPortugue PcCanFrenc PcNordic PcTurkish2 PcIcelandic PcE Europe BpBRASCII BpAbicomp Roman 8 PcEur858 ISO Latin1 8859 15ISO Country USA France Germany UK Denmark Sweden Italy Spain1 Japan Norway Denmark2 Spain2 LatinAmeric Auto CR On Off Auto LF Off On Bit Image Dar...

Page 84: ...matical symbols If you select Italic the upper half of the character table is defined as italic characters Country Usethisoptiontoselectoneofthethirteeninternationalsymbolsets SeetheFontGuideforsamplesof the characters in each country s symbol set Auto CR Specifies whether the printer performs a carriage return line feed CR LF operation whenever the printing position goes beyond the right margin I...

Page 85: ...e graphics ZeroChar Selects whether the printer prints a slashed or unslashed zero I239X Menu The I239X mode emulates IBM 2390 2391 Plus commands These settings are available only when the printer is in the I239X mode Item Settings default in bold Font Courier Prestige Gothic Orator Script Presentor Sans serif Pitch 10 12 15 17 20 24cpi Prop Code Page 437 850 858 860 863 865 T Margin 0 30 0 40 1 5...

Page 86: ...ault for each paper size Auto CR Specifies whether the printer performs a carriage return line feed CR LF operation whenever the printing position goes beyond the right margin If this setting is off the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage return character This function is handled automatically by most app...

Page 87: ...ord is blank You can enter up to 20 characters for the password Password Config Changes the password Enter the old password first and then enter the new password twice Toenterthepassword pressthedDownoruUpbuttontoselectthecharacterandpressthe rRight button to determine the character After all characters are determined press the OK button Note If you forget your password contact your dealer Note th...

Page 88: ... Time to Sleep 1Min 3Min 5Min 15Min 30Min 60Min Deep Sleep Mode 1 2 On Off Power Off Timer 3 On Off Time to Off 1 30 60 120 180 240 360 480Min Timer Setting Off On Start 4 0 00 8 00 23 59 Stop 4 0 00 18 00 23 59 Day 4 Cancel Selection Monday Tuesday Wednesday Thursday Friday Saturday Sunday 1 Not available in PS3 2 Not available when a USB cable is connected or an optional interface card is instal...

Page 89: ...t to Off To recover from the deep sleep mode press the Wake Up Sleep button The printer recovers automatically when it receives a print job Power Off Timer Power Off mode When this setting is set to On the printer switches into the power off mode at the time specified in the Time to Off setting The printer does not enter the power off mode if it is receiving or sending data The power off mode cons...

Page 90: ...print files Format CompactFlash Formats the CompactFlash memory in the printer if a CompactFlash memory is installed Format PS3 CompactFlash Formats the CompactFlash area where PostScript information is stored if a CompactFlash memory is installed Delete All CompactFlash Data Deletes all data in the CompactFlash memory if a CompactFlash memory is installed Bookmark Menu The bookmark menu appears b...

Page 91: ...lays the remaining service life of the consumables and available paper sizes Bookmark Failed The selected menu cannot be registered as a bookmark Some menus cannot be registered as bookmarks Bookmark Registered The selected menu is registered as a bookmark Cancel All Print Job The printer is canceling all print jobs in the printer memory including jobs the printer is currently receiving or printin...

Page 92: ...k Cassette Error yyy Too many optional paper cassette units are installed to the printer Up to three units can be installed Cassette2 Error yyy Cassette3 Error yyy Cassette4 Error yyy An inappropriate optional paper cassette unit is installed CF CHECK The printer is checking the CompactFlash memory Check Paper Size Thepapersizesettingisdifferentfromthesizeofpaperloadedintheprinter Checktoseeifthec...

Page 93: ...a time To clear this error select Clear Warning from the control panel s Reset Menu See How to access the control panel menus on page 60 for instructions CompactFlash Error The installed CompactFlash memory is not supported by the printer or you selected No when the Format Required was displayed on the control panel Turn off the printer and remove the CompactFlash memory If Format Required is disp...

Page 94: ...ff is selected as the Auto Cont setting on the control panel s Setup Menu press the Start Stop button to print on the back ofthe next sheet or press the W Pause Cancelbutton to cancel the print job If On is selected as the Auto Cont setting on the control panel s Setup Menu printing continues automatically after a certain period of time Feed Roller MP Needed Soon Feed Roller C1 Needed Soon Feed Ro...

Page 95: ...n inserted To clear this error either press the Start Stop button or turn off the printer and remove the ROM module then reinstall the ROM module If that fails to clear the error contact your dealer Format Required The installed CompactFlash memory needs to be formatted to use it with the printer Select Yes to format the memory or select No to cancel formatting If you select No CompactFlash Errori...

Page 96: ...all Photocon uuuu The wrong photoconductor unit is installed in the indicated color position in the printer or the position is empty The letters C M Y or K appear in place of uuuu and indicate the colors Cyan Magenta Yellow and Black respectively Install the indicated cartridges See Replacing Consumable Products on page 133 Install uuuu Toner Cartridge The wrong toner cartridge is installed in the...

Page 97: ...ed Paper on page 147 for instructions on removing the jammed paper Maintenance Unit Needed Soon Thismessage indicatesthatthemaintenanceunitisneartheendofitsservicelife Youcancontinueto print until the Replace Maintenance Unit message appears To clear this warning message and continue printing select Clear All Warnings from the control panel s Reset Menu For instruction about accessing the control ...

Page 98: ...ning service life of each toner cartridge displayed on the controlpanelmaybedifferentfromthosewhenusinggenuineEpsontonercartridges Epsonshallnot beliable foranydamagesor problemsarisingfrom theuseof consumable productsnotmanufactured or approved by Epson InstallagenuineEpsonproduct orClear All WarningsoftheReset Menuonthecontrolpanelto clear the warning message See Replacing Consumable Products on...

Page 99: ...ob If you press the Start Stop button without replacing the paper the printer will print on the loaded paper even though it does not match the required size Password Changed The password has been changed successfully Photocon Trouble uuuu There is a problem with the photoconductor unit of the indicated color Remove the photoconductor unit and reinsert it If that fails to clear the error replace th...

Page 100: ...mmended that you set the Page Protect setting to On and add more memory to the printer See Setup Menu on page 70 and Memory Module on page 124 for details PS3 CompactFlash Full The memory allocated for writing PostScript 3 commands on the optional CompactFlash memory is full To clear this error select Clear Warning from the control panel s Reset Menu For instruction about accessing the control pan...

Page 101: ...ts on page 133 for instructions Replace Toner uuuu Printing is possible until the printout fades To stop the printout from fading open cover D make sure the cartridge is locked and tap the top of the toner cartridge about five times with your finger If the fading is not resolved by this procedure replace the toner cartridge See Replacing Consumable Products on page 133 for instructions Replace Ton...

Page 102: ...r Warning from the control panel s Reset Menu For instruction about accessing the control panel menus see How to access the control panel menus on page 60 Reset The printer s current interface has been reset and the buffer has been cleared However other interfaces are still active and retain their settings and data Reset All All printer s interface has been reset and the buffer has been cleared Th...

Page 103: ... fails to clear the error replace the toner cartridges To install the indicated cartridges See Replacing Consumable Products on page 133 Toner Low uuuu Toner Low This message indicates that the toner cartridge for the indicated color is near the end of its service life Prepare a new toner cartridge Transfer Unit Needed Soon Thismessageindicatesthatthetransferunitisneartheendofitsservicelife Youcan...

Page 104: ...sword you entered Wrong Photocon uuuu An inappropriate photoconductor unit is installed Install only the photoconductor unit listed in Consumable products on page 25 See Replacing Consumable Products on page 133 for instructions on replacing the photoconductor unit The letters C M Y or K appearin place of uuuu and indicate the colors Cyan Magenta Yellow and Black respectively Wrong Toner Cartridge...

Page 105: ...when you install CompactFlash memory on the printer Using the Quick Print Job Menu Follow the steps below to print or delete Re Print Job Verify Job and Stored Job data 1 Make sure the LCD panel displays Ready or Sleep then press the r Right button to access the control panel menus 2 Press the d Down button repeatedly until Quick Print JobMenu appears on the LCD panel then press the r Right button...

Page 106: ...the r Right button to determine the character After all characters are determined press the r Right button Note Ifnoprintjobshavebeensavedwiththepasswordyouentered Wrong Passwordappearsbrieflyon the LCD panel then the printer exits the control panel menus Confirm the password and try again 5 Use the d Down or u Up button to scroll to the appropriate job name then press the r Right button 6 Use the...

Page 107: ...your dealer Print the configuration status sheet on A4 size paper Canceling Printing You can cancel printing from your computer by using the printer driver To cancel a print job before it is sent from your computer see Canceling Printing on page 169 Using the Pause Cancel button The W Pause Cancel button on your printer is the quickest and easiest way to cancel printing Pressing this button cancel...

Page 108: ... r Right button to access the control panel menus 2 Press the d Down button several times until Reset Menu appears on the LCD panel then press the r Right button 3 Press the d Down button several times until Reset to display 4 Press the r Right button Printing is canceled The printer is ready to receive a new print job Interrupting Printing If the printer is shared it is possible to interrupt the ...

Page 109: ...Note The operation is canceled and the printing restarts one minute after the printer is not operated Epson AcuLaser C9300 Series User s Guide Using the Control Panel 109 ...

Page 110: ...assette unit on page 196 Handling precautions Always pay attention to the following handling precautions before installing the option The printer weighs about 44 kg 97 lb One person should never attempt to lift or carry it alone Two people should carry the printer lifting it from the positions shown below w Warning If you lift the printer incorrectly you could drop it and cause injury Epson AcuLas...

Page 111: ...stalling on the optional paper cassette unit as an example We recommend using the optional printer stand if you install the optional paper cassette units 1 Confirm the bundled items a b c d b a printer stand b cable hook c screws d guide pins 2 Place the printer stand on a flat surface and lock the front casters Epson AcuLaser C9300 Series User s Guide Installing Options 111 ...

Page 112: ...4 Set the lowest optional paper cassette unit on the printer stand Align each of the holes on the bottom with the guide pins 5 Remove the back cover of the optional paper cassette unit Epson AcuLaser C9300 Series User s Guide Installing Options 112 ...

Page 113: ...er cassette 7 Fix the optional paper cassette unit to the printer stand with four screws 8 Reinsert the paper cassette into the optional paper cassette unit Epson AcuLaser C9300 Series User s Guide Installing Options 113 ...

Page 114: ...nter stand connect the power cord to the printer and then pass it through the cable hook Installing the optional paper cassette unit Note If you use theoptional printerstand install the printer stand to the lowest optional paper cassetteunit in advance Epson AcuLaser C9300 Series User s Guide Installing Options 114 ...

Page 115: ...cord from the printer to prevent getting an electrical shock 2 Carefully take the optional paper cassette unit out from its carton and place it where you intend to set up the printer Note The instructions below describe installing multiple optional paper cassette units as an example 3 Confirm the bundled items a c b a optional paper cassette unit b label c screws 4 Place the optional paper cassett...

Page 116: ...nal paper cassette unit onto the lowest paper cassette unit Align each of the holes on the bottom with the guide pins 6 Remove the back cover of the upper optional paper cassette unit 7 Pull out the upper paper cassette Epson AcuLaser C9300 Series User s Guide Installing Options 116 ...

Page 117: ...units with four screws 9 Reinsert the paper cassette 10 Reinstall the back cover removed in step 5 11 If you install three optional paper cassette units repeat steps 4 to 9 Epson AcuLaser C9300 Series User s Guide Installing Options 117 ...

Page 118: ...ld be carried by at two people Lower the printer carefully so that the four guide pins on the optional paper cassette unit go into the holes at the bottom of the printer If the printer leans against the optional paper cassette unit the connecter may be damaged 13 Remove the back cover of the standard paper cassette unit Epson AcuLaser C9300 Series User s Guide Installing Options 118 ...

Page 119: ...14 Pull out the paper cassette 15 Fix the printer to the optional paper cassette units with four screws Epson AcuLaser C9300 Series User s Guide Installing Options 119 ...

Page 120: ... 18 Affix the labels onto the front of the paper cassettes 19 Remove the protective materials from each paper cassette and then load paper 20 Reconnect the interface cable and power cord and then turn the printer on Epson AcuLaser C9300 Series User s Guide Installing Options 120 ...

Page 121: ...aperSourceslistontheOptional Settings dialog box based on the installed options and click OK Removing the optional paper cassette unit Perform the installation procedure in reverse Duplex Unit For specifications or details about the paper types and sizes that you can use with the Duplex Unit see Duplex Unit on page 197 Installing the Duplex Unit 1 Turn the printer off and unplug the power cord and...

Page 122: ...ex Unit as shown below Make sure the tabs at the bottom go to the grooves indicated with arrow marks 4 Turn the knobs to fix the Duplex Unit to the printer Epson AcuLaser C9300 Series User s Guide Installing Options 122 ...

Page 123: ...ector cover Note Keep the connector cover in a safe place to prevent from losing it 6 Plug the connector of the Duplex Unit into the socket on the printer Epson AcuLaser C9300 Series User s Guide Installing Options 123 ...

Page 124: ... printer driver See Making Optional Settings on page 174 Removing the Duplex Unit Perform the installation procedure in reverse Memory Module By installing Dual In line Memory Module DIMM you can increase printer memory up to 1024 MB You may want to add additional memory if you are having difficulty printing complex graphics Installing a memory module w Warning Be careful when working inside the p...

Page 125: ...etal Otherwise you may damage static sensitive components 1 Turn the printer off and unplug the power cord and interface cable 2 Loosen the two screws using a screwdriver Then slide the back cover upward and remove it 3 Identify the RAM slot expansion RAM slot Epson AcuLaser C9300 Series User s Guide Installing Options 125 ...

Page 126: ...ps Thenpressbothsidesof the memory module down notch c Caution Do not force the memory module into the slot Be sure to insert the memory module facing the correct way Do not remove any modules from the circuit board Otherwise the printer will not work 5 Reattach the back cover as shown below Epson AcuLaser C9300 Series User s Guide Installing Options 126 ...

Page 127: ...have to make settings manually in the printer driver See Making Optional Settings on page 174 Removing a memory module w Warning Be careful when working inside the printer as some components are sharp and may cause injury c Caution Before you remove a memory module be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components...

Page 128: ...d be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components 1 Turn the printer off and unplug the power cord and interface cable 2 Remove the screws and the Type B interface card slot cover as shown below w Warning Removing screws and covers that are not described in the following instructions will expose high voltage are...

Page 129: ...ece of metal Otherwise you may damage static sensitive components Perform the installation procedure in reverse CompactFlash Memory Installing a CompactFlash memory An optional CompactFlashmemoryenables you tostore overlay forms useReserveJobfunction and improve the collate printing environment w Warning Be careful when working inside the printer as some components are sharp and may cause injury c...

Page 130: ...en the two screws using a screwdriver Then slide the back cover upward and remove it 3 Identify the installation slot for a CompactFlash memory CompactFlash memory slot 4 Insert a CompactFlash memory into the slot Epson AcuLaser C9300 Series User s Guide Installing Options 130 ...

Page 131: ...s Sheet See Printing a Configuration Status Sheet on page 154 Note for Windows users If EPSON Status Monitor is not installed you have to make settings manually in the printer driver See Making Optional Settings on page 174 Removing a CompactFlash memory w Warning Be careful when working inside the printer as some components are sharp and may cause injury Epson AcuLaser C9300 Series User s Guide I...

Page 132: ...l data using specialized software or carry out Delete All CompactFlash Data on Support Menu before you give away or discard CompactFlash memory See Support Menu on page 90 for details Deleting files or formatting the CompactFlash memory from the computer may not erase the data completely PhysicallydestroyingtheCompactFlashmemoryisalsorecommendedwhenyoudiscard CompactFlash memory Epson AcuLaser C93...

Page 133: ...nto the printer For details about the handling precautions see Handling consumable products on page 17 Replacement Messages If a consumable product reaches the end of its service life the printer displays the following messages on the LCD panel or the window of EPSON Status Monitor LCD Panel Message Description Replace Toner uuuu The toner cartridge for the indicated color has reached the end of i...

Page 134: ... not tap the toner cartridge with excessive force Doing so may cause a malfunction or disable printing Note If you tap a toner cartridge or remove it and rock it back and forth while the lock lever is released the toner may spill out If the printout is still faded replace the toner cartridge Note Messages appear for one consumable product at a time After replacing a consumable product check the LC...

Page 135: ...alcohol or paint thinner to clean the printer cover These chemicals can damage the components and the case Be careful not to get water onto the printer mechanism or any electrical components Cleaning the pickup roller Gently wipe the rubber parts of the pick up rollers in the MP tray and standard lower paper cassette with a well wrung wet cloth MP tray 1 Open cover A using button B Epson AcuLaser ...

Page 136: ... parts of the pickup roller with a well wrung wet cloth pickup roller 3 Close cover A Lower paper cassette 1 Pull out the lower paper cassette Epson AcuLaser C9300 Series User s Guide Cleaning and Transporting the Printer 136 ...

Page 137: ...s of the pickup rollers with a well wrung wet cloth pickup roller 3 Insert the lower paper cassette Cleaning the exposure window 1 Open cover A using lever A Epson AcuLaser C9300 Series User s Guide Cleaning and Transporting the Printer 137 ...

Page 138: ... marked CAUTION or the surrounding areas If the printerhasbeeninuse the fuserand thesurroundingareas maybeveryhot If youmusttouch on of these areas wait 40 minutes to allow the heat to subside before doing so 2 Open cover G Epson AcuLaser C9300 Series User s Guide Cleaning and Transporting the Printer 138 ...

Page 139: ...e intermediate transfer belt Do not expose the photoconductor unit to room light longer than three minutes Never touch the photoconductor unit s light sensitive drum otherwise print quality may decline Epson AcuLaser C9300 Series User s Guide Cleaning and Transporting the Printer 139 ...

Page 140: ...t the exposure window cleaning bar 5 Grab the position as shown in the label and remove the photoconductor unit from the printer Epson AcuLaser C9300 Series User s Guide Cleaning and Transporting the Printer 140 ...

Page 141: ...om left to right along the exposure window Note Hold the cleaning bar with its arrow mark facing up 7 Reinstall the photoconductor unit to the printer Epson AcuLaser C9300 Series User s Guide Cleaning and Transporting the Printer 141 ...

Page 142: ...ge of cover G is set as indicated in the illustration If not close and open cover G again 8 For the other windows repeat steps 5 to 7 9 Put the exposure window cleaning bar back in place Epson AcuLaser C9300 Series User s Guide Cleaning and Transporting the Printer 142 ...

Page 143: ...10 Put the cover G support back in place 11 Close cover G Epson AcuLaser C9300 Series User s Guide Cleaning and Transporting the Printer 143 ...

Page 144: ... where you are going to place it See the following sections Setting up the printer on page 12 Finding the place for the printer on page 14 Repacking the printer If you need to transport your printer for long distances carefully repack it using the original box and packing materials Epson AcuLaser C9300 Series User s Guide Cleaning and Transporting the Printer 144 ...

Page 145: ... distances Before you move the printer prepare the location where you are going to place it See the following sections Setting up the printer on page 12 Finding the place for the printer on page 14 If you are moving the printer on its own two people should lift and carry the printer 1 Turn off the printer and remove the following items Power cord Interface cables Loaded paper Installed options Eps...

Page 146: ...nter stand You do not need to remove the printer from the optional printer stand It is unnecessary to lift the printer Unlock the adjusters on the optional printer stand before moving the printer Remove any obstacles that might be in your way Lock the adjusters on the optional printer stand after moving the printer Epson AcuLaser C9300 Series User s Guide Cleaning and Transporting the Printer 146 ...

Page 147: ...on page 150 ClearpaperjamandthenreloadB E Forinstructiononclearingthistypeofpaperjam see PaperJamBE DuplexUnitor Cover E on page 150 Precautions for clearing jammed paper Be sure to observe the following points when you clear jammed paper Do not remove jammed paper by force Torn paper can be difficult to remove and might cause other paper jams Pull the paper gently and steadily to avoid tearing it...

Page 148: ... may be very hot If you must touch one of these areas wait 40 minutes to allow the heat to subside before doing so Do not insert your hand deep into the fuser unit as some components are sharp and may cause injury Paper Jam MP A MP tray or Cover A 1 Remove the stack of paper 2 Open cover A using lever A Note Do not open cover A using button B Epson AcuLaser C9300 Series User s Guide Troubleshootin...

Page 149: ...perJamC4 PaperJamC3 PaperJamC2 PaperJamC1 Allpapercassette The instruction describes about standard lower paper cassette C1 as an example Use the same procedure for optional paper cassette C2 C3 and C4 1 Pull out the paper cassette from the printer Epson AcuLaser C9300 Series User s Guide Troubleshooting 149 ...

Page 150: ...ammed paper with both hands Be careful not to tear the jammed paper 3 Reinsert the paper cassette Paper Jam B E Duplex Unit or Cover E 1 Remove the stack of paper Epson AcuLaser C9300 Series User s Guide Troubleshooting 150 ...

Page 151: ... tear the jammed paper w Warning Be careful not to touch the fuser which is marked CAUTION or the surrounding areas If the printerhasbeeninuse the fuserand thesurroundingareas maybeveryhot If youmusttouch on of these areas wait 40 minutes to allow the heat to subside before doing so Epson AcuLaser C9300 Series User s Guide Troubleshooting 151 ...

Page 152: ...4 Unlock the release levers as shown below 5 Open the duplex unit cover by pulling down the lever E Epson AcuLaser C9300 Series User s Guide Troubleshooting 152 ...

Page 153: ...holder by pulling down the lever E and then gently remove the jammed paper Be careful not to tear the jammed paper 7 Return the release levers as shown below Epson AcuLaser C9300 Series User s Guide Troubleshooting 153 ...

Page 154: ...uration status sheet using the printer s control panel or the printer driver To print a configuration status sheet from the printer s control panel see Printing a Configuration Status Sheet on page 106 To print a configuration status sheet from the printer driver for Windows see Printing a configuration status sheet on page 174 Epson AcuLaser C9300 Series User s Guide Troubleshooting 154 ...

Page 155: ...ter to ready status The printer does not turn off Cause What to do Theprinterisinthepoweroffmode theWakeUp Sleep button blinks Wait for a while The printer turns off in approximately two minutes To not enter the power off mode set Power Off Timer to Off in Energy Saver Menu on the control panel The printer does not print Ready light off Cause What to do The printer is offline Press the Start Stop ...

Page 156: ...rinterisselectedinyourapplicationsoftware Your computer system s memory is too small to handle the volume of data in your document Try reducing the image resolution of your document in the application software or install more memory in your computer if you can Theremainingservicelifeoftheconsumablesisnotupdated Windowsonly Cause What to do The interval between updating information for the consumab...

Page 157: ... x64 clients x64 Windows XP Windows XP x64 Server 2003 or Server 2003 x64 Windows XP clients x86 Windows 2000 Windows XP and Windows Server 2003 Windows XP x64 clients x64WindowsXPandWindowsServer 2003 WindowsVista Vistax64 Server2008 or Server2008 x64 Windows Vista or XP clients x86 Type 3 User Mode Windows Vista x64 or XP x64 clients x64 Type 3 User Mode The additional driver for Windows XP x64 ...

Page 158: ...mulation mode by using the printer s control panel menus See Emulation Menu on page 66 Note If a configuration status sheet does not print correctly your printer may be damaged Contact your dealer or a qualified service representative The printout position is not correct Cause What to do The page length and margins may be set incorrectly in your application Make sure that you are using the correct...

Page 159: ...rsettingintheprinterdriver Change this setting to Color The color setting in the application you are using is not appropriate for color printing Makesurethatthesettingsinyourapplicationareappropriatefor color printing The printout color differs when printed from different printers Cause What to do Printer driver default settings and color tables vary by printer model Set the Gamma setting to 1 8 i...

Page 160: ...al image data and so may not be suitable for printing vivid images Print Quality Problems The background is dark or dirty Cause What to do You may not be using the correct type of paper for your printer If the surface of your paper is too rough printed characters may appear distorted or broken Smooth high quality copier paper is recommended for best results See Available paper types on page 191 fo...

Page 161: ... cartridge by looking at the Basic Settings tab in the printer driver There may be a problem with photoconductor units Replace the photoconductor units See Replacing Consumable Products on page 133 Half tone images print unevenly Cause What to do Your paper may be moist or damp Do not store paper in a humid or damp environment Be sure to use paper that is newly unwrapped One of the toner cartridge...

Page 162: ...or best results See Available paper types on page 191 for information on choosing paper The paper path inside the printer may be dusty Clean internal printer components by printing three pages with only one character per page There may be a problem with photoconductor units Replace the photoconductor units See Replacing Consumable Products on page 133 Areas are missing in the printed image Cause W...

Page 163: ... the LCD panel or in EPSON Status Monitor indicates that one of the toner cartridges is near the end of its service life open cover D make sure the cartridge is locked and tapthetopofthetonercartridgeaboutfivetimeswithyourfinger If the problem is not resolved replace the toner cartridge See Replacing Consumable Products on page 133 For Windows users you can also check the remaining service life of...

Page 164: ...tor units Replace the photoconductor units See Replacing Consumable Products on page 133 The non printed side of the page is dirty Cause What to do Toner may have spilled onto the paper feed path Clean internal printer components by printing three pages with only one character per page Print quality decreased Cause What to do The printer cannot print in the required quality level because of insuff...

Page 165: ...collate print jobs Reduce the contents of print jobs or increase the available memory on your printer You can increase the available memory by installing an optional memory module or CompactFlash memory See Installing a memory module on page 124 or Installing a CompactFlash memory on page 129 for details When RAM Disk is set to Maximum or Normal on the control panel you can increase the available ...

Page 166: ...paper cassette may not be installed properly See OptionalPrinterStandandPaperCassetteUnit onpage110 for instructions on installing an optional paper cassette unit Problems Using Options To confirm your options are installed correctly print a configuration status sheet See Printing a Configuration Status Sheet on page 154 for details The message Invalid AUX I F Card appears on the LCD panel Cause W...

Page 167: ...ined in the printer driver For Windows users You have to make settings manually in the printer driver See Making Optional Settings on page 174 The optional product is not available Cause What to do The printer does not recognize the optional product Print a configuration status sheet to see if the printer recognizes the optional product If not reinstall the optional product Thesettingforrecognizin...

Page 168: ...re installation When using Windows you must follow the steps in the Setup Guide packed with the printer to install the printer software Otherwise Microsoft s Universal driver may be installed instead To check if the Universal driver has been installed follow the steps below 1 Open the Printers folder then right click the icon of your printer 2 Click Printing Preferences on the shortcut menu that a...

Page 169: ...tion mode setting is incorrect The printer is set to the Auto mode by default so that it can automatically determine the encoding used in the received print job data and select the appropriate emulation mode However there are situations where the printer cannot select the correct emulation mode In this case it must be set manually to PS3 SettheemulationmodethroughtheSelecTypeEmulation Menu on the ...

Page 170: ...AppleTalk zone setting is incorrect Open the Print Fax for Mac OS X 10 5 or Printer Setup Utility Mac OS X 10 4 then select the AppleTalk zone that the printer is connected to The font on the printout is different from that on the screen Cause What to do The PostScript screen fonts are not installed The PostScript screen fonts must be installed on the computer that you are using Otherwise the font...

Page 171: ...Data Format setting whichisaccessedbyclickingAdvancedonthePostScript sheet of the printer s Properties is set to ASCII or TBCP If your computer is running Windows Vista Vista x64 XP XP x64 clicktheDeviceSettingstabintheprinter sProperties thenclick the Output Protocol setting and select ASCII or TBCP For Macintosh users only The print setting in the application is set to binary encoding The printe...

Page 172: ... binary communications protocol WhentheBinarysettingissettoOn TBCPisnotavailable Usethe Binary protocol See PS3 Menu on page 79 for details For Windows users only Printing cannot be performed using the network interface ClickAdvancedonthePostScriptsheetoftheprinter sProperties then change the Data Format setting from ASCII data default to TBCP Tagged binary communications protocol WhentheBinaryset...

Page 173: ...ly from any application programs and from your Windows operating system The printer settings made from any Windows applications override the setting made from the operating system From the application Click Print Print Setup or Page Setup from the File menu As necessary click Setup Options Properties or a combination of these buttons Windows 7 users Click the start button select Devices and Printe...

Page 174: ...tings The printer driver can update the installed option information automatically if Update the Printer Option Info Automatically is selected 1 Access the printer driver 2 Click the Optional Settings tab then select Update the Printer Option Info Manually 3 Click Settings The Optional Settings dialog box appears 4 Make settings for each installed option then click OK Displaying consumable product...

Page 175: ...ogram that monitors your printer and gives you information about its current status Installing EPSON Status Monitor 1 Make sure that the printer is off and that Windows is running on your computer 2 Insert the Software Disc in the CD DVD drive Note IftheEpsonInstallNaviscreendoesnotappearautomatically click Start thenclickComputer for Windows 7 Vista or Server 2008 or click the MyComputer icon on ...

Page 176: ...he Simple Status button on the Optional Settings tab on the printer driver The Order Online dialog box also appears by clicking the OrderOnline button on the Basic Settings tab in the printer driver About You can obtain information about EPSON Status Monitor such as product versions or interface versions Simple Status You can check printer status errors and warnings Detailed Status You can monitor...

Page 177: ...ou can set the information to display when the Tray icon is double clicked while there are no jobs sent from the computer You can also access any of the menus by clicking the appropriate tab on each information window Note for Windows XP users EPSON Status Monitor is not available when printing from a Remote Desktop connection Detailed Status Epson AcuLaser C9300 Series User s Guide About the Prin...

Page 178: ...cartridge has some error or has neared the end of its service life c Photoconductor Unit Indicates the remaining service life of the photoconductor units The photoconductor unit icon flashes when the photoconductor unit has some error or has neared the end of its service life d Waste toner collector The wastetonercollectoricon flasheswhenthewastetonercollectorhassomeerrororhas neared the end of it...

Page 179: ...s Note The remaining service lives of the replacement parts are displayed only if genuine Epson parts are used Job Information a Job Name Displays the user s print job names Other user s print jobs are displayed as b Status Waiting Indicates the print job is waiting to be printed Spooling Indicates the print job is being spooled on your computer Deleting Indicates the print job is being deleted Pr...

Page 180: ...he shared Windows Server 2008 Server 2008 x64 Server 2003 or Server 2003 x64 LPR connection with Windows Vista Vista x64 XP or XP x64 clients When using the shared Windows Vista Vista x64 Server 2008 Server 2008 x64 Server 2003 or Server 2003 x64 Standard TCP IP connection with Windows Vista Vista x64 XP or XP x64 When using the shared Windows Vista Vista x64 Server 2008 Server 2008 x64 Server 200...

Page 181: ... itcommunicateswiththe OScommunicationfunction Thereforeyoucanmonitortheprinterwithout selecting this check box e More Settings button Opens the More Settings dialog box to set how to communicate with the shared printer f DisplaytheOrderOnlinewindow automatically check box When this check box is selected the Order Online window appears automatically when a replacement part becomes low or reaches e...

Page 182: ...s Monitor so that the shared printer can be monitored on the print server Order Online a Text box Displays the replacement parts and codes b Order Now Find Dealer button Connects to the URL where you can place an order and find the dealer nearest you Ifyoudonotwantaconfirmationmessage selecttheDonotdisplaythe confirmation message before connecting check box in the More Settingsdialogbox TheMoreSet...

Page 183: ...re that you want to uninstall and then click the item below Uninstall Change for Windows 7 Vista Server 2008 Change Remove for Windows XP Server 2003 Note You can uninstall EPSON Network Utility by selecting EPSON Status Monitor from the menu If you monitor more than one printer on the network using EPSON Status Monitor and if you uninstall EPSON Network Utility you cannot display any printer stat...

Page 184: ...ta Using the PostScript printer driver with Windows ToprintinthePostScriptmode youwillhavetoinstalltheprinterdriver Seetheappropriatesections below for installation instructions according to the interface that you are using to print Installing the PostScript printer driver for the USB interface or the parallel interface c Caution Never use EPSON Status Monitor and PostScript 3 driver at the same t...

Page 185: ... Printer Wizard appears Then click Next 5 Select Local printer then click Next Note Do not select the Automatically detect and install my Plug and Play printer check box 6 If the printer is connected to a USB interface select USB then click Next or if the printer is connected to a parallel interface select LPT1 then click Next 7 ClickHaveDiskandspecifythefollowingpathfortheSoftwareDisc IfyourCD DV...

Page 186: ...r Wizard appears Then click Next 4 Select Local printer then click Next Note Do not select the Automatically detect and install my Plug and Play printer check box 5 Select the CreateanewportcheckboxandselectStandardTCP IPPortfromthedrop down list Click Next 6 Click Next 7 Specify the IP address and port name then click Next 8 Click Finish 9 ClickHaveDiskintheAddPrinterWizardandspecifythefollowingp...

Page 187: ... SEND CTRL D After Each Job are set to No TBCP Tagged binary communications protocol cannot be used as the Output Protocol setting Using the PostScript printer driver with Macintosh Installing the PostScript printer driver Note Make sure that no applications are running on your Macintosh before installing the printer driver For Mac OS X users Note Make sure that Print Fax for Mac OS X 10 5 or late...

Page 188: ...matically makes the settings Make sure to specify ASCII as the data format in the application 1 For Mac OS X 10 5 or later users open the System Preferences and then double click the Print Fax icon For Mac OS X 10 4 users open the Applications folder open the Utilities folder and then double click Printer Setup Utility The Printer List window appears 2 Click Add in the Printer List window 3 Select...

Page 189: ...the Printer Model List when you select your printer from the Name List while the printer is on Bonjour Select your printer the printer name is followed by PostScript from the Name List Your printer model is automatically selected in the Printer Model List Note for Bonjour users If your printer model is not automatically selected in the Printer Model list you need to reinstall the PostScript printe...

Page 190: ... the list 3 Select Show Info from the Printers menu The Printer Info dialog box appears 4 Make necessary changes to the settings then close the dialog box 5 Quit Print Fax for Mac OS X 10 5 or later or Printer Setup Utility for Mac OS X 10 4 Using the PCL6 printer driver To print in the PCL mode you will have to install the printer driver Consult the customer support in your region regarding how t...

Page 191: ...een labels Semi thick paper Weight 81 to 105 g m2 Thick paper Weight 106 to 163 g m2 Extra thick paper Weight 164 to 220 g m2 for A4 size 164 to 216 g m2 for other sizes Coated paper Weight 105 g m2 Paper with letterhead Paper and ink of letterheads must be compatible with laser printers Userecycledpaperonlyundernormaltemperatureandhumidityconditions Poorqualitypapermayreduceprintquality or cause ...

Page 192: ...ial surface coated paper or special surface colored paper Paper that has binder holes or is perforated Paper that has glue staples paper clips or tape on it Paper that attracts static electricity Moist or damp paper Paper of uneven thickness Overly thick or thin paper Paper that is too smooth or too rough Paper that is different on the front and back Paper that is folded curled wavy or torn Paper ...

Page 193: ...5 mm thick stack or up to 155 sheets 60 to 80 g m2 envelopes Up to a 17 5 mm thick stack labels Up to a 17 5 mm thick stack semi thick paper Up to a 17 5 mm thick stack or up to 155 sheets thick paper Up to a 17 5 mm thick stack extra thick paper Up to a 17 5 mm thick stack coated paper 1 sheet Standard lower paper cassette plain paper Up to a 27 6 mm thick stack or up to 250 sheets labels Up to a...

Page 194: ...r emulation I239X mode Adobe PostScript3 PS3 mode PCL6 PCL5 emulation PCL mode PDF 1 6 Resident fonts 84 scalable fonts and 7 bitmap fonts for ESC Page 95 scalable fonts and 5 bitmap for PCL5 80 scalable fonts and 1 bitmap for PCL6 136 scalable fonts for PostScript3 RAM 256MB expandableupto1024MBbyaddinganoptional1024MBRAM DIMM 1 Epson AcuLaser Resolution Improvement Technology 2 Printing speed va...

Page 195: ...olor mode 429 W black and white mode 403 W black and white mode MAX 1020 W 1020 W During ready mode 56 W 56 W During preheat mode 41 W 40 W During sleep mode 3 4 W 3 5 W During deep sleep mode 0 83 W 0 90 W During power off mode 0 16 W 0 23 W Values represent power consumption while all operations are completely suspended Power consumption varies depending on operating conditions and whether a typ...

Page 196: ...patible with USB USB can be used as an interface Ethernet interface You can use an IEEE 802 3 1000Base T 100BASE TX 10 BASE T straight through shielded twisted pair interface cable with an RJ45 connector Options and Consumable Products Optional paper cassette unit Product code C12C802601 Paper size A3 A4 A5 B4 B5 Letter LT Legal LGL Ledger B Paper weight 60 to 163 g m2 17 to 43 4 lb Paper feed Up ...

Page 197: ...ize A3 A4 A5 B4 B5 Letter LT Legal LGL Government Legal GLG Ledger B Executive EXE Paper weight 60 to 105 g m2 16 to 28 lb Paper feed Automatic feed delivery system Paper types Plain paper Preprinted paper Letterhead Recycled paper Semi thick paper Coated paper Dimensions and weight Height 181 mm 7 1 in Width 433 mm 17 0 in Depth 117 mm 4 6 in Weight 1 1 kg 2 4 lb including cassette Note This prod...

Page 198: ...ls contact the store where you purchased this printer or the Epson sales company Memory size 128 256 512 or 1024 MB Parallel Interface Card This option enables parallel interface connection Insert the Parallel Interface Card to Type B interface card slot Product code C12C824521 CompactFlash memory Contact the Epson sales company for detail information Epson AcuLaser C9300 Series User s Guide Techn...

Page 199: ... 80 RH This product conforms to CE marking requirements in accordance with EMC Directive 2004 108 EC Photoconductor Unit Product code Model Photoconductor Unit Color 1209 Photoconductor Unit Black 1210 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 80 RH This product conforms to CE marking requirements in accordance with EMC Directive 2004 108 EC Waste Toner Collector Product code...

Page 200: ...ollowing information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for Users in Europe ...

Page 201: ... information support and services are World Wide Web http www epson co th Information on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Hotline Phone 66 2685 9899 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warran...

Page 202: ...nical support Phone 62 21 572 4350 Fax 62 21 572 4357 Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Surabaya Hitech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Mali...

Page 203: ...me Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information Product information Answers to Frequently Asked Questions FAQs Latest versions of Epson product drivers Users can access our World Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the f...

Page 204: ...8388 399 Epson Helpdesk Sales enquiries and product information Infoline Phone 603 56288222 Enquiries on repair services warranty product usage and technical support Techline Phone 603 56288333 Help for Users in India Contacts for information support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Ep...

Page 205: ...9 26407176 77 079 26407347 Helpline For Service Product info or to order a cartridge 18004250011 9AM 9PM This is a Toll free number For Service CDMA Mobile Users 3900 1600 9AM 6PM Prefix local STD code Help for Users in the Philippines Toobtaintechnicalsupportaswellasotheraftersalesservices usersarewelcometocontacttheEpson Philippines Corporation at the telephone and fax numbers and e mail address...

Page 206: ...ons FAQ and E mail Enquiries are available Toll Free No 1800 1069 EPSON 37766 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson AcuLaser C9300 Series User s Guide Where To Get Help 206 ...

Page 207: ...nfidential job 74 106 emulation 66 ESCP2 81 FX 83 how to access 60 I239X 85 information 62 network 77 panel settings 60 parallel 75 password config 87 PCL 78 printing 67 PS3 79 quick print job 74 105 reserve job data 105 reset 73 setup 70 support menu 90 system information 65 tray 65 USB 76 D Duplex printing 46 Duplex Unit how to install 121 how to remove 124 specifications 197 E Emulation menu 66...

Page 208: ...s 185 Installing the PostScript printer driver for the USB interface Windows 184 Interface cards how to install 128 how to remove 129 Interfaces ethernet 196 USB 196 M Maintenance printer 135 Printer exposure window 137 Printer pickup roller 135 Memory module how to install 124 how to remove 127 specifications 198 Monochrome Model Compatibility mode 45 MP tray Specifications 28 Supported paper 28 ...

Page 209: ...l products 24 parts front view 20 parts inside 21 parts rear view 21 standard and approvals 195 transporting 14 transporting long distance 144 transporting short distance 145 Printer driver Accessing the printer driver Windows 173 Uninstalling the Printer software Windows 183 Printer driver settings Creating an overlay Windows 52 Delete the form overlay data on the storage 55 Duplex printing 46 Ma...

Page 210: ...ridge Specifications 199 Toner Save mode 44 Transporting the printer long distance 144 Transporting the printer short distance 145 Tray menu 65 Troubleshooting 91 106 147 154 169 color printing problems 159 memory problems 165 operational problems 155 options 166 paper handling problems 165 PostScript 3 mode 169 print quality problems 160 printout problems 157 USB problems 167 U Unavailable paper ...

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