Epson ActionNote 866C User Manual Download

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Chapter- 5

Troubleshooting

You probably won’t encounter any difficulties as you set up
and use your ActionNote. If anything out of the ordinary
happens, however, refer to this chapter for help. The following
issues are covered:

Identifying your system

Error messages

Computer won’t start

Battery or AC adapter problems

LCD or external monitor problems

Computer locks up

Password problems

Trackpad or external pointing device problems

Diskette or diskette drive problems

Hard disk problems

Software problems

Printer problems

Memory module problems

Fax/ modem problems

PC card problems

Troubleshooting

5-1

Summary of Contents for ActionNote 866C

Page 1: ......

Page 2: ... otherwise without the prior written permission of Epson America Inc No patent liability is assumed with respect to the use of information contained herein Nor is any liability assumed for damages resulting from the use of the information contained herein Further this publication and features described herein are subject to change without notice TRADEMARKS EPSON is a registered trademark of Seiko ...

Page 3: ...s Guide do not attempt to service the computer yourself Unplug the computer and refer servicing to qualified service personnel under the following conditions If the power cord or plug is damaged if liquid has entered the computer if the computer has been dropped or the cabinet damaged if the computer does not operate normally or exhibits a distinct change in performance Adjust only those controls ...

Page 4: ...ordon ne soit pas supérieure à la capacité du cordon S assurer aussi que cette intensté ne dépasse jamais la somme de 15 amperes pour l ensemble des appareils l Sauf dans les cas spécifiques expliqués dans ce manuel de l usager ne pas essayer d entretenir ou de réparer l ordinateur soi méme l Debrancher l ordinateur et contacter un technicien qualifié dans les circonstances suivantes Si le cordon ...

Page 5: ...perewert aller an das Verlängerungskabel angeschlossenen Geräte den zulässigen Höchstwert des Kabels nicht überschreitet Stellen Sie ferner sicher daß der Gesamtwert aller an die Wandsteckdose angeschlossenen Geräte 15 Ampere nicht überschreitet Führen Sie keine Wartungsarbeiten am Computer durch die über das im Benutzerhmdbuch beschriebene Ausmaß hinausgehen Ziehen Sie den Computer heraus und ruf...

Page 6: ...n Hinweis wenn Sie den Computer in Deutschland in Betrieb nehmen Beim Anschlulß des Computers an die Netzversorgung muß sichergestellt werden dalß die Gebäudeinstallation mit einem 16 A Überstromschutzschalter abgesichert ist vi ...

Page 7: ...a circuit different from that to which the receiver is connected Consult an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels that exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain...

Page 8: ... the System Components 1 2 Front View 1 2 Rear Panel and Left Side 1 3 Using the AC Adapters 1 3 Connecting the Lightweight AC Adapter 1 4 Connecting the International AC Adapter 1 4 Turning the Computer On and Off 1 6 Reading the Indicator Lights 1 8 Making Backup Copies of Your Files 1 9 Running the Setup Program 1 9 When to Run Setup 1 10 Starting the Program 1 10 Changing the Settings 1 10 Set...

Page 9: ...up Password 2 10 Using Diskettes 2 10 Using Video Drivers and Utilities 2 12 Configuring PC Cards 2 13 Using CardSoft 2 14 Using CardView 2 19 Using Fax Modem PC Cards 2 20 Using PC Cards with Instant On 2 20 Installing Additional PC Card Drivers and Utilities 2 21 Chapter 3 Powering the Computer Using the AC Adapter Using the Battery Low Battery Protection Replacing the Battery Recharging the Bat...

Page 10: ... Processor Speed CPU Type and Voltage Switches 4 22 Installing the Fax Modem 4 24 Connecting a Phone Line 4 26 Chapter 5 Troubleshoofing Identifying Your System Error Messages The Computer Won t Start Battery Problems AC Adapter Problems The LCD Screen Is Blank The External Monitor Screen Is Blank The Computer Locks Up Password Problems Trackpad Problems External Pointing Device Problems Diskette ...

Page 11: ... LCD Screen A 4 Setup Program A 4 Software A 5 Power Sources A 5 Environmental Requirements A 6 Physical Dimensions A 6 Optional Equipment A 7 Appendix B Fax Modem Command Set AT Commands B 2 Dial Modifiers B 4 AT S Registers B 4 Fax Commands B 6 Result Codes B 6 Appendix C Using Your Audio Card Index EPSON U S and International Marketing Locations X ...

Page 12: ...er With optional components like the internal audio card and fax modem you can extend the capabilities of your ActionNote And when you re ready to upgrade you can add memory a higher performance processor or a larger hard disk drive Your computer s two PCMCIA card slots allow you to quickly and easily add a fax modem flash RAM local area network LAN or other PC card options You can even use your c...

Page 13: ...peed 32 bit local bus technology supporting resolutions up to 1024 x 768 in 16 colors on an external monitor State of the art ActionPointTM trackpad with two buttons Built in 3 5 inch 1 44MB diskette drive Two built in PCMCIA slots supporting two Type I or Type II cards or one Type III card Serial port bidirectional parallel port PS 2 keyboard mouse port auto sensing external video port and port r...

Page 14: ...een installed See the About EPSON on line group for the latest information about your computer and the software manuals diskettes and brochures that are included Optional Equipment You can easily upgrade your ActionNote with the equipment listed below See Chapter 4 for instructions on installing internal options Internal 14 4 fax modem including software 16 bit stereo audio card Business Audio and...

Page 15: ...itors Your computer s power management features place the system in a low power suspend mode when it has been inactive for a specified period of time The Setup program lets you select different time out periods for the hard disk drive and LCD screen so you can ensure that the power management features fit the way you work Note If you use an Energy Star compliant external monitor with your computer...

Page 16: ...er or the battery and how to conserve battery power Chapter 4 describes how to connect optional devices and upgrade your computer Chapter 5 provides troubleshooting tips Appendix A lists the computer s specifications Appendix B summarizes the built in commands for the optional internal fax modem Appendix C provides basic information about the optional audio card and audio software At the end of th...

Page 17: ...customer support and service through a network of Authorized EPSON Customer Care Centers EPSON also provides support services through the EPSON Connection In the United States dial 800 922 8911 In Canada dial 800 GO EPSON Call the EPSON Connection for the following Technical assistance with the installation configuration and operation of EPSON products Assistance in locating your nearest Authorize...

Page 18: ...icer or the marketing location nearest you for customer support and service International marketing locations are listed at the end of this manual If you need help with any software application program you are using see the documentation that came with that program for technical support information CompuServe On line Support Your computer includes the CompuServe WinCIM information manager installe...

Page 19: ...ions drivers application notes and bulletins for EPSON products is through the Epson America Forum on CompuServe To access the Epson America Forum in WinCIM simply click on the green traffic light icon and type EPSON at the menu prompt 8 Introduction ...

Page 20: ...en Identifying the system components Connecting the AC adapter Turning the computer on and off Reading the indicator lights Backing up files Running the Setup program Opening the Screen To open the LCD screen slide the latches on each side of the computer s lid and lift up the screen Setting Up the Computer 1 1 ...

Page 21: ...mponents Before getting started refer to the illustrations in this section to identify the different parts of your computer Front View These parts function only with the optional audio card installed 1 2 Setting Up the Computer ...

Page 22: ... you purchased your computer outside the United States you will have the international AC adapter which includes a ground pin and operates within the same input ranges as the lightweight adapter EPSON also offers an auto adapter A882241 Caution Use only adapters designed for the Action Note 800 Series lightweight adapter A882051 international adapter A882101 or you could damage the computer Settin...

Page 23: ...out of their compartment and connect the adapter to an electrical outlet Connecting the International AC Adapter If you are using the international adapter in a country other than the one where you purchased your computer make sure you have the correct power cable before you connect the AC adapter to an electrical outlet 1 4 Setting Up the Computer ...

Page 24: ...national AC adapter 1 Connect the adapter cable to the DC in port at the back of the computer 2 Connect the power cable to the AC adapter 3 Connect the other end of the power cable to a grounded electrical outlet Setting Up the Computer 1 5 ...

Page 25: ...including this prompt Press F8 to run S E T U P Ignore this prompt for now you just want to make sure the computer works properly You then see a prompt asking if you want to load PC card drivers If you do not respond to the prompt within 5 seconds the computer loads the drivers and continues to boot Ignore this prompt also See Configuring PC Cards in Chapter 2 for more information about this promp...

Page 26: ... and exit the program you are currently using Make sure the computer is not accessing data from the diskette drive hard disk drive or a PC card then press the power button to turn off the computer Caution Always make sure the computer is off before you connect or disconnect equipment such as a printer or external keyboard You can however insert or remove a PC card while the computer is on Setting ...

Page 27: ...er Flashing green Suspend mode press Suspend Resume button to return to full power Orange battery is charging normally Green battery is fully charged Flashing orange battery is not installed correctly or is damaged Computer is accessing the diskette drive Computer is accessing the hard disk drive Computer is accessing a PC card Num Lock is on which activates the embedded numeric keypad Caps Lock i...

Page 28: ...files and programs you store there Your hard disk drive includes a C BACKUP directory containing important system configuration files If you need to restore the original versions of these files use DOS or the Windows File Manager to copy them from the BACKUP directory Copy CONFIG SYS and AUTOEXEC BAT to C Copy INI to C WINDOWS Running the Setup Program The Setup program defines your system s confi...

Page 29: ...ter During power on diagnostics you see the following prompt at the bottom of your screen Press F8 to run S E T U P As soon as you see this message press F8 If you do not press F8 within 5 seconds the computer loads Windows If this happens exit Windows and press Ctrl Alt Del to reset the computer Changing the Settings When the computer starts Setup you see the Page 1 screen which displays your com...

Page 30: ...pe of drive installed Auto automatically or allows you to define the detected type User None CPU Speed Sets the processor speed Fast Slow Quick Boot Allows you to skip Disabled non essential diagnostic tests Enabled at startup Boot Drive Sets the drive from which operating system will be loaded at startup C A A C Password See Setting Deleting and Disabled Changing a Password below Enabled Security...

Page 31: ...le Disabled Enabled System Standby Disabled 1 to 15 minutes System Suspend Disabled 1 to 15 minutes Hard Disk Timeout Disabled 1 to 15 minutes Screen Timeout Disabled 1 to 15 minutes Low Battery Suspend Save to HDD Disabled Instant On Enabled Disabled Default setting You can also use the F2 and F3 keys to automatically set all the power management features See Chapter 3 for more information 1 12 S...

Page 32: ... Disabled Controls the parallel port 378h LPT1 operation Disabled Allows you to disable the Enabled audio card when installed Disabled in case you need to use the IRQ or memory address for another device Pointing Device Allows you to disable the Enabled built in trackpad in case Disabled you connect a serial mouse Default setting Setting Deleting and Changing a Password You can set two types of pa...

Page 33: ...word option You see a warning and message prompting you to press Enter 2 Press Enter You see a message prompting you to enter a password 3 Type a password up to seven characters long As you type you see only squares displayed on the screen 4 Press Enter You see a message asking you to verify the password by entering it again 5 Type the password again and press Enter If you enter an incorrect passw...

Page 34: ...rd 3 Type your password You see only squares on the screen 4 Press Enter You see another message prompting you to enter a new password or press the key to remove the password 5 If you are deleting your password press the key The Password option setting is changed to Disabled If you are changing your password type the new password You see only squares displayed on the screen 6 Press Enter You see a...

Page 35: ... Press one of the following keys Esc Returns you to the main Setup or Power Management Setup screen F4 Saves your settings and reboots the computer F5 Loads the default settings for all the options and returns to Setup F6 Exits Setup without saving your settings 1 1 6 Setting Up the Computer ...

Page 36: ...luding Caring for the computer Using energy wisely Using the keyboard Using the trackpad Resetting the computer Changing the CPU speed Adjusting the LCD screen Using password security Using diskettes Using video drivers and utilities Configuring PC cards Using Your Computer 2 1 ...

Page 37: ...using glass cleaner on a soft cloth do not spray the cleaner directly onto the screen Be sure you turn off the system before you connect any peripheral devices other than PC cards Protecting the Hard Disk Follow these precautions to protect your hard disk and data Never turn off or reset the computer when the Hard Disk Drive indicator light is on This light indicates that the computer is copying d...

Page 38: ...mputer you join a growing number of users concerned about conserving energy Here are a few additional energy saving tips If your printer and external monitor aren t Energy Star compliant turn them off when you re not using them Use the print preview option in your software before you print something You ll be able to catch formatting errors before you commit them to paper If you have an electronic...

Page 39: ...gn the layout of your keyboard to duplicate that of another country Use the Windows International utility in the Control Panel or the MS DOS KEYEB utility Using the Fn Key Functions When pressed with other keys the Fn key lets you control certain operations as described in the following table To use these commands hold down the Fn key and then press the second key Note that the special function ke...

Page 40: ... off When you use a key in the embedded numeric keypad with Num Lock mode on you see the number or symbol for that key instead of the letter To enter the letter on the key press F n plus the key With Num Lock mode off you can enter a number or symbol by pressing Fn plus the key The following table summarizes the functions of the embedded numeric keypad Embedded numeric keys Num Lock on Num Lock of...

Page 41: ... fingertip across the pad in the direction you want to move the cursor If you get to the edge of the pad lift your finger and place it back down on the other side If you have to lift your finger too often you can increase the sensitivity of the trackpad using the Trackpad utility program in the Windows Control Panel Instead of pressing the left button you can tap lightly on the trackpad to make me...

Page 42: ... system and try again To reset the computer press Ctrl Alt Del If you are in Windows you first see a warning screen reminding you to save your data and exit any open applications Press Ctrl Alt Del again to reset The screen goes blank for a moment and then the computer resets itself Caution Resetting the computer erases any data in memory that you have not saved so do not use the reset function un...

Page 43: ... 1 for instructions Adjusting the LCD Screen You can adjust the brightness and contrast of the LCD with the two controls below the screen Slide the brightness switch to the right to lighten the screen and to the left to darken the screen Slide the contrast switch to the right to increase the contrast and to the left to decrease the contrast Using Password Security Your ActionNote offers two types ...

Page 44: ...res you to enter a system password you see this prompt after you turn on or reset the computer E n t e r p a s s w o r d Type the correct password and press Enter To protect your password the screen does not display the characters you type If you do not type the correct password the computer displays this message and repeats the password prompt P a s s w o r d i s i n c o r r e c t Try typing the ...

Page 45: ...display the characters you type Then you see the Page 1 Setup screen If you type your password incorrectly the computer allows you three tries to retype it correctly After the third incorrect attempt your system continues the boot process without loading the Setup program Using Diskettes You can use either of the following types of diskettes in your 3 5 inch 1 44MB diskette drive 720KB double side...

Page 46: ...iskette make sure the diskette drive light is off then press the release button When the diskette pops out remove it and store it properly Caution Never remove a diskette or reset or turn off the computer while the diskette drive is being accessed you could lose data Also be sure to remove the diskette before you turn off the computer Using Your Computer 2 11 ...

Page 47: ... LCD screen and an external monitor select a cursor size and enable backlight and display timeout periods If you select a higher resolution for your LCD screen your display will be larger than the screen itself You will have to scroll up and down and from side to side to see the entire display Note Your ActionNote is configured to display in standard VGA resolution on your LCD or an external monit...

Page 48: ...drivers press 2 and Enter at the prompt because they take up system memory that could be free for other uses Once you have loaded the drivers and inserted a PC card your computer configures most PC cards automatically using the installed CardSoftTM and CardViewTM software CardSoft drivers and utilities are for use with MS DOS and CardView is for use with Windows Caution If you run the MS DOS MEMMA...

Page 49: ...r flash cards MTSRAM EXE Driver for SRAM cards MTDDRV EXE Drive letter display utility for SRAM and flash memory cards CARDID EXE Driver for detecting card insertion and removal and for configuring the socket and card CARDINFO EXE Card and slot information display utility Note If you are not using the type of card supported by one or more of these programs you can remove the driver from the CONFIG...

Page 50: ...ystem resources so that CardSoft does not use the resources instead You must run CSALLOC from the MS DOS prompt you cannot run it from within Windows Type CSALLOC H and press Enter to see a list of the CSALLOC command switches you can use Note Remove any PC cards from the PCMCIA slots before you run the CSALLOC utility CARDINFO Utility The CARDINFO utility provides various types of information abo...

Page 51: ...tion utility allows you to define the type of video display you want to use with this utility Note This utility modifies the CARDID INI and the CASLLOC INI files Changes you make to your configuration using this utility don t take effect until you restart your sytem Follow these steps to start the configuration utility 1 Log onto the CardSoft directory 2 Type CONFIG and press Enter You see an info...

Page 52: ...n assign a color monochrome or LCD display mode for the CardSoft configuration utility by selecting the Display pull down menu When you make your selection the screen immediately reflects the option you have chosen Once you have changed your configuration make sure you save the settings by selecting Save configuration from the File pull down menu Using removable storage card utilities CardSoft pro...

Page 53: ...tilities ATA utility commands Command ATAINIT ATADRV MTDDRV Function Partitions the ATA card and identifies its physical parameters then you can use MS DOS FORMAT to format the drive Assigns the next available drive letter to the ATA drive When you start your system you see a message identifying the drive letter assigned to the drives in your PCMCIA slots Displays the drive letter for SRAM and ATA...

Page 54: ... as when you insert or remove a card or when the software detects a configuration conflict To run CardView you must run Windows 3 1 in 386 enhanced mode the default To start CardView open the CardView group and double click on the CardView icon You see the main CardView window Use the CardView on line help utility for instructions on using the available options If you minimize this window CardView...

Page 55: ... IRQ line 7 3 In the Windows Control Panel select the Ports icon 4 Select COM3 5 Select the Settings option and then the Advanced option 6 Change the base I O port address and interrupt request IRQ line to match the settings shown in CardView for your fax modem 7 Save your data close any open applications and restart Windows Using PC Cards with Instant On The PCMCIA card and socket services provid...

Page 56: ... version 2 1 and JEIDA 4 1 some PC cards such as LAN cards require that you install special drivers or software before the card works correctly For example a LAN card may require you to install a socket services enabler either as a device driver or command that is executed when you load the network operating system See the documentation that came with your PC card to see if you need to install any...

Page 57: ...2 22 Using Your Computer ...

Page 58: ...at come with your computer you can purchase extra NiMH batteries an AC adapter that plugs into an automobile cigarette lighter and an external battery charger Contact your EPSON dealer or EPSON Accessories for more information about these options Using the AC Adapter The AC adapter allows you to connect the ActionNote to a standard electrical outlet to power the computer and charge the battery You...

Page 59: ...removable NiMH battery powers the computer when the AC adapter is not connected The battery provides from 4 to 6 hours of power color version or 5 to 7 hours of power monochrome version when you use your computer s power management features The length of time the battery provides power depends on how you use the computer It consumes more battery power if you use a bright screen display access the ...

Page 60: ...vel The contents of memory are protected for several hours If the Low Battery option is set to Save to H D D the memory contents are saved in a file on your hard disk drive so they are always available For more information see Using Instant On and Saving to Disk If you are using Windows you can select the Power icon in the Control Panel to see a screen that displays your battery s status For more ...

Page 61: ...mpartment at an angle and then lower it into place Recharging the Battery The battery that comes with your system is rechargeable You may need to charge the battery before using it for the first time and you must recharge it when it runs out of power If you have additional batteries it s a good idea to keep them fully charged so you can replace the battery in your computer when it runs low This is...

Page 62: ...letely discharged battery when the computer is off or when it is in Suspend mode If you use the system while the battery is recharging it can take up to 2 5 hours If you find that over time the battery is losing its charge sooner the life of the battery may be reaching its end Try letting the battery discharge completely then recharge it If this fails replace it with a new battery Note NiMH batter...

Page 63: ...wer saving modes that your computer can enter Idle Standby and Suspend Each of the three modes provides progressively increased power conservation and affects the functioning of progressively more components in your computer You can also set individual timeouts for the hard disk drive and video components In addition the LCD backlight turns off automatically when you close the cover Note You can u...

Page 64: ...lock stops Fax modem ring Suspend continues for LCD and HDD Resume button full next set period turned off other performance in 15 components seconds suspended You can enable any or all of these power saving modes by using a combination of automatic and manual features as described in the next section Automatic Features Using the Power Management screen in Setup you can set individual system inacti...

Page 65: ...ximum Performance mode maximizes system performance in all power management states but allows some features to power down F3 Selects Maximum Battery mode minimizes battery usage and decreases system performance in low power states You may want to experiment to find the settings that work best for you Manual Features If you are not using Instant On you can press the Suspend Resume button at any tim...

Page 66: ... Low Battery option set to Suspend or Save to HDD Using Instant On and Saving to Disk The Low Battery option in Setup allows you to select either Suspend or Save to H D D In the Suspend mode the computer continues to use a very small amount of power If you select Suspend and leave your system suspended the battery will eventually run out and your data will be lost If you select Save to H D D the c...

Page 67: ...hard drive before you begin FDISK will erase all data on the disk You will have to reinstall DOS from diskettes and then restore your hard drive files See your MS DOS on line help utility for more information Using the APM Interface In addition to your computer s power management features your system also supports the Intel Microsoft Advanced Power Management APM interface version 1 0 or higher Th...

Page 68: ...erformed by APM Takes over power management functions from the system BIOS Monitors all system activity Detects true inactive states and power demands of the operating system and applications Determines when to activate the necessary power management features Allows MS DOS the computer s BIOS and your application programs to share power management features in the most efficient manner Note If you ...

Page 69: ...3 1 2 Powering the Computer ...

Page 70: ...an external monitor parallel printer or scanner serial device such as a mouse or modem or an external keyboard or keypad If you frequently connect and disconnect these components you may want to use the optional ActionPort Replicator You can attach your monitor printer and other external devices to the port replicator and then connect the port replicator to your ActionNote When you need to take th...

Page 71: ...on the back of your computer as you connect external components Follow these steps to connect external components 1 Make sure both the computer and external component are turned off 2 If necessary open the port cover on the back of the computer 3 Connect the component to the appropriate port 4 If the connector has retaining screws tighten them 4 2 Installing Optional Devices ...

Page 72: ...ils see Using Video Drivers and Utilities in Chapter 2 Using the Serial Port You can use the serial port to connect a device such as a serial mouse or fax modem If you connect a serial mouse you should use the Setup program to disable the built in trackpad as explained in Chapter 1 The serial port is capable of sending and receiving data at a variety of speeds and with many different protocols Thi...

Page 73: ...oftware driver that came with it See the documentation supplied with the device for instructions Installing a PC Card A PC card is a credit card sized device that meets the PCMCIA universal standard for adding memory storage and interface capabilities to portable systems Your computer s built in PCMCIA slots support up to two Type I and Type II PC cards or one Type III card The ActionNote also sup...

Page 74: ...Align the card in the card guides of the appropriate slot Then push the card gently but firmly into the slot as far as it will go Part of the card extends from the slot When you feel resistance stop pushing do not force it into the slot When you have fully inserted the card the release button on the side of the slot pops out slightly The button on the left is for the upper slot the one on the righ...

Page 75: ... configuring your PC card s Removing and Replacing the Hard Disk If you want to install a higher capacity hard disk drive in your ActionNote or remove the existing drive for service you can follow the instructions below You should not need any tools Your ActionNote supports hard disk drives that have a 2 5 inch form factor and a standard IDE interface with a maximum height of 19 mm Caution Before ...

Page 76: ...the computer and disconnect any external devices or cables 2 Close the LCD screen and turn the computer over 3 Press the latch away from hard disk drive cover and slide the cover back slightly Then lift the cover off as shown below Installing Optional Devices 4 7 ...

Page 77: ...on the two metal tabs to disconnect the drive and remove it from the case 5 Grasp the connector card by the edges and pull it away from the drive as shown below Set the drive aside 4 8 Installing Optional Devices ...

Page 78: ...connector 7 When you are sure the holes and pins are properly aligned carefully push the card straight onto the pins pressing firmly on the card until it is fully seated Caution The hard disk drive compartment on your ActionNote can accommodate drives up to 19 mm high If the drive that comes with your computer is less than 19 mm high it is installed above a spacer If you are going to install a 19 ...

Page 79: ...t the drive and card into the drive compartment aligning the connector on the card with the pins in the compartment Press down on the metal tabs until the drive is fully seated 4 10 Installing Optional Devices ...

Page 80: ...drive If you want to use the Instant On or Low Battery Save to HDD features you need to run FDISK and leave sufficient space on the disk unpartitioned The amount of space should be equal to your system memory plus 2MB For example if you have 4MB of RAM you should leave 6MB unpartitioned Then run the PHDISK utility to configure the storage space on the drive See Using Instant On and Saving to Disk ...

Page 81: ...icroprocessor Fax modem You must first remove the computer s keyboard as described in the following section Caution Be sure to ground yourself when you install internal components If you are not properly grounded you could generate an electric shock that could damage one of the computer s components when you touch it 4 12 Installing Optional Devices ...

Page 82: ... the computer remove the battery and disconnect the AC adapter 2 Disconnect any peripheral devices 3 Remove the plastic caps on both sides of the case below the screen Use a small screwdriver to release each cap and then slide it off as shown Installing Optional Devices 4 13 ...

Page 83: ...4 Use a small screwdriver to gently loosen the plastic strip above the keyboard 5 Lift up the strip and remove it from the case 4 14 Installing Optional Devices ...

Page 84: ...ady to replace the keyboard refer to the illustrations above and on page 4 14 as you follow these steps 1 Carefully lift up the keyboard and position it over the case 2 Insert the bottom edge of the keyboard into the case 3 Gently press down on the upper edge of the keyboard until it is securely in place Make sure the flat cables are not caught under the edge of the keyboard Installing Optional De...

Page 85: ...red on the system board If it has more than 4MB memory it already has a memory module installed You can check the amount of memory installed by running the Setup program See Running the Setup Program in Chapter 1 for instructions You can increase your computer s memory up to 24MB by installing a 4 8 16 or 20MB memory module Caution The memory module can be easily damaged and is expensive to replac...

Page 86: ...o install the new memory module Follow these steps to install the new memory module 1 Holding the memory module with the notch on the upper right corner align it with the connector at the edge of the socket 2 Insert the memory module into the socket at an angle as shown pressing along the edge until it clicks into place 3 Press down on the module until it snaps into the plastic retaining clips on ...

Page 87: ...or installed directly in the socket A processor on a daughterboard may include 256KB of external cache all supported processors include 8KB of internal cache Contact your nearest computer dealer for information on obtaining a new microprocessor Before you purchase a new microprocessor call the EPSON Connection or your Authorized EPSON Servicer to make sure the processor can be used in your ActionN...

Page 88: ...talling you may need to adjust one of the processor switches If you need to set the CPU type switch you must do so before you install the processor chip See Setting the Processor Speed CPU Type and Voltage Switches for more information Replacing the Processor Follow these steps to replace the processor chip 1 Remove the keyboard as described on pages 4 13 to 4 15 2 Refer to the illustration below ...

Page 89: ...ition the chip puller between the processor chip and the socket 4 Gently pull the processor chip straight up and set it aside 5 Remove the new chip from its package and inspect the pins If they are bent do not install the chip Contact your vendor for a new microprocessor 6 Position the processor chip over the socket aligning the notched or marked corner of the chip with the pin 1 hole on the socke...

Page 90: ...of holes from the right You will see an empty row of holes in the socket to the right of the chip If you are installing a processor on a daughterboard insert pin 1 in the outer row of holes 7 When you are sure the microprocessor is positioned correctly gently push it straight into the socket pressing evenly on all sides Installing Optional Devices 4 21 ...

Page 91: ...r s documentation to determine the external frequency speed and supply voltage of the processor you installed If necessary follow these steps to adjust the processor speed CPU type and voltage switches for the new microprocessor 1 Use the illustration below to locate the switches 4 22 Installing Optional Devices ...

Page 92: ...If necessary use the tip of a small screwdriver or other tool to set the CPU type switches located in the processor socket Intel QFP PGA Cyrix QFP Cyrix PGA 4 If necessary use the tip of a small screwdriver or other tool to set the voltage switch located on the underside of the power converter board 4 0 3 6 3 3 Installing Optional Devices 4 23 ...

Page 93: ...s for your ActionNote computer Follow these steps to install the fax modem 1 Remove the keyboard as described on pages 4 13 to 4 15 2 Refer to the illustration on page 4 25 to locate the fax modem connector next to the power converter on the system board 3 Remove the plastic insert covering the fax modem port opening on the left side of the computer next to the PC card slots Insert the tip of a sc...

Page 94: ...em connector are directly over the holes in the connector on the system board Then gently push the card straight into the connector 6 If you are finished installing internal components replace the keyboard as described on pages 4 15 to 4 16 7 Run the Setup program as described in Chapter 1 to make sure the port address is set correctly for the fax modem The default setting is COM2 Installing Optio...

Page 95: ... Connect the other end of the cable to the modular jack outlet for your phone line if necessary Once you connect the phone line you ll need to install the software that came with your fax modem See your software manuals for instructions on installing these programs and using them with your system Note Your fax modem also has an internal modem command set that you may need to use in certain situati...

Page 96: ...owing issues are covered Identifying your system Error messages Computer won t start Battery or AC adapter problems LCD or external monitor problems Computer locks up Password problems Trackpad or external pointing device problems Diskette or diskette drive problems Hard disk problems Software problems Printer problems Memory module problems Fax modem problems PC card problems Troubleshooting 5 1 ...

Page 97: ... of disk drives and options and the names and version numbers of any software programs you are using Use these guidelines to gather information about your system Serial number Look on the underside of the computer to find the serial number System BIOS version Restart your system The computer displays the system BIOS version number as it performs power on diagnostics System configuration Press F8 d...

Page 98: ...CONFIG SYS In Windows use the Sysedit utility in the Applications group to see a list of the system configuration commands in the file At the MS DOS prompt type TYPE C CONFIG SYS and press Enter AUTOEXEC BAT In Windows use the Sysedit utility in the Applications group to see a list of the system startup commands in the file At the MS DOS prompt type TYPE C AUTOEXEC BAT and press Enter SYSTEM INI a...

Page 99: ...urn it on These programs check internal devices such as ROM RAM the timer the keyboard controller and the hard disk drive When the diagnostics test RAM you can see the total amount of memory currently installed in your system If the computer finds an error it displays an error message on the screen Write down the message and give it to the person who is helping you when you report the problem If t...

Page 100: ...ower on again 4 If the computer still does not start the problem is probably caused by the power source see Battery Problems or AC Adapter Problems below Battery Problems If you have trouble running the computer from a battery follow the steps in this section to find the problem Be sure to read Chapter 3 for information on powering your system 1 The battery power may be very low If you have a seco...

Page 101: ...puter works using the AC adapter the problem may be that you have not used the battery in a long time three months or more and you may need to recharge it If the charge light is orange the battery is charging See Chapter 3 for more information about charging the battery 6 If you find that over time the battery is losing its charge in less and less time it may be reaching the end of its life You ma...

Page 102: ...e secure there may be something wrong with your AC adapter The LCD Screen Is Blank If the computer starts up but no image appears on the LCD screen follow these steps to solve the problem 1 Use the brightness and contrast controls to adjust the screen display See Chapter 2 for instructions 2 You may have switched your display to external monitor mode Press Fn F10 until you see the display on your ...

Page 103: ...contrast of the monitor screen using the controls on the monitor 3 Check that the monitor s power cable is securely connected to the monitor and to an electrical outlet Be sure the monitor cable is properly connected to both the monitor and the computer If you need to adjust the connection turn the computer off adjust the cables and then turn on the computer again 4 Make sure the monitor is set fo...

Page 104: ...gram calculations can take several minutes to complete Wait a few minutes to see if the computer returns to normal operations 2 The computer may be in standby or suspend mode Press any key or press the Suspend Resume button to resume activity 3 You may be able to resume activity by cancelling the current operation If you are executing an MS DOS command try pressing Ctrl C or Ctrl Break In Windows ...

Page 105: ...you want to change or delete it see Chapter 1 for instructions 3 If you have forgotten your password call the EPSON Connection for assistance Trackpad Problems If your trackpad does not seem to be working properly check the following 1 Make sure the trackpad is enabled in Setup See Chapter 1 for instructions 2 Make sure the trackpad drivers are loaded See Chapter 2 for more information 3 If you st...

Page 106: ...onnect a pointing device to the serial port you must disable the built in trackpad through Setup See Chapter 1 for instructions 3 Is the external device connected properly Make sure you connected it to the external keyboard mouse port before you turned on the computer as described in Chapter 4 4 If the device is connected to the computer s serial port make sure the device and the Serial port optio...

Page 107: ...it s a good idea to leave program diskettes write protected but some programs don t work properly using write protected diskettes 4 Is the diskette formatted A new diskette must be formatted before you can store data on it See your MS DOS on line help utility or your on line Windows manual for instructions 5 Is the diskette damaged If you have a backup copy of the diskette use it to repeat the ope...

Page 108: ...the hard disk the light should come on If the light is blinking continually there may be a problem with the hard disk Contact your Authorized EPSON Servicer or the EPSON Connection if this occurs 2 If you have set a timeout for the hard disk on the Power Management screen in Setup and the drive powered down the hard disk may still be coming back up to speed Your drive needs about 15 seconds to res...

Page 109: ...eed Check your software manual to see if this is the case and change the CPU Speed setting in Setup if necessary See Chapter 1 for instructions 4 If you have entered an MS DOS command that you want to stop press Ctrl C or Ctrl Break If you are using Windows press Ctrl Alt Del to reset the system 5 An application program can occasionally lock up the computer making it unresponsive to the keyboard I...

Page 110: ... settings Check the settings in your software to make sure the correct port is selected Memory Module Problems If you have trouble with memory you have added to your system check the following 1 Make sure the power on diagnostic memory count and the Setup program are displaying the correct amount of memory See Chapter 1 for more information 2 Did you insert the memory module correctly See Installi...

Page 111: ... PC card slot check the following 1 Did you insert the card properly Press the release button to remove the card then try inserting it again See Chapter 4 for installation instructions 2 Have you loaded the right PCMCIA drivers and utilities Your computer is set up to work with most PCMCIA cards but some cards require that you install special drivers or software For example a LAN card may require ...

Page 112: ...e memory addresses and other settings used by your PCMCIA drivers by editing your CONFIG SYS file Your system comes with EMM386 EXE loaded from the CONFIG SYS file This memory manager already excludes the PCMCIA driver memory range D000h to DFFFh If you ran a non MS DOS memory manager program see your memory manager documentation for instructions on excluding the address range D000h DFFFh If you r...

Page 113: ...dows INI files and then copy backup versions of your original files from the C BACKUP directory Copy the CONFIG SYS and AUTOEXEC BAT files to C and copy the Windows INI files to the C WINDOWS directory 6 If none of these solutions solve your problem contact the card manufacturer or call your Authorized EPSON Servicer or the EPSON Connection for assistance 5 1 8 Troubleshooting ...

Page 114: ...rd configuration may include additional memory module expandable up to 24MB using a 4 8 16 or 20MB memory expansion module 128KB Flash ROM device containing the system and video BIOS and Setup program code 512KB DRAM supports resolutions up to 640 x 480 in 256 colors on the color LCD and up to 1024 x 768 in 16 colors or 800 x 600 in 256 colors on external monitor 8KB internal supports 256KB of ext...

Page 115: ...e drive Built in super I O controller for one internal 3 5 inch diskette drive supports 720KB and 1 44MB formats Hard disk Built in super I O controller has interface to one 2 5 inch IDE internal hard disk drive automatically recognizes and configures drives up to 19 mm high that support the IDE interface PCMCIA Built in Vadem VG 468 controller for two stacked slots supports two Type I or II cards...

Page 116: ...for a PSI 2 type external keyboard mouse keypad or pointing device Phone jack Standard RI 11 connector with optional internal fax modem installed Speaker Internal automatically disabled when optional audio card is installed and Line out is used Audio input and output Connectors for microphone Line in and Line out when optional audio card is installed Port replicator Connector for ActionPort Replic...

Page 117: ...onfigures drives that support IDE interface Diskette drive Internal 3 5 inch diskette drive 720KB or 1 44MB format supports lower power consumption LCD Screen Setup Program Stored in ROM accessible by pressing F8 at system startup includes power management utilities Screen type all backlit Monochrome Passive color Active color Resolutions 640 x 480 64 640 x 480 640 x 480 and colors gray shades 256...

Page 118: ...n by thermistor Length 3 4 86 mm 3 4 86 mm Width 2 2 56 mm 2 2 56 mm Height 1 1 28 mm 1 1 28 mm Weight 7 8 oz 220 g 9 oz 255 g Specification AC connection DC cable Input voltage Input frequency Output voltage Size Lightweight International AC adapter AC adapter A882051 A882101 2 folding 6 ft 2 meter connectors cable 6 ft 2 meters 6 ft 2 meters 100 VAC to 240 100 VAC to 240 VAC VAC 50 60 Hz 50 60 H...

Page 119: ...0 F 5 to 35 C 20 to 60 C Humidity non condensing 30 to 90 5 to 95 Altitude 200 to 12 000 ft 200 to 30 000 ft 67 to 4 000 m 67 to 9 000 m Acoustical noise 35 dB 1 meter maximum Caution When traveling by airplane take the computer into the passenger compartment as carry on luggage to prevent it from being stored in an unpressurized storage compartment Physical Dimensions Model Depth Width Height Wei...

Page 120: ...4 4 internal fax modem 16 bit stereo audio card Additional NiMH batteries Extra AC adapter or international AC adapter Adapter for an automobile cigarette lighter External battery charger External keyboard Numeric keypad PCMCIA Type I II and III cards including flash RAM SRAM modem fax modem and LAN cards ActionPort Replicator Specifications A 7 ...

Page 121: ...A 8 Specifications ...

Page 122: ... in this appendix unless the software program instructs you to use them in certain situations The following table lists the specifications for your fax modem Fax modem specifications Characteristic FaX Modem Compatibility Group 3 CCITT G3 Bell 103 212A CCITT V 2 1 V 27ter V 29 V 22 V 22 bis send only Speeds 14 4K 9600 7200 4800 14 4K 9600 2400 1200 2400 300 baud 300 baud Command set Class 1 Enhanc...

Page 123: ...o dial Returns modem s product ID code Returns modem s ROM checksum Tests modem s internal memory Speaker volume high Speaker always off Speaker on until carrier is detected Speaker always on Speaker on after last digit dialed off when carrier is detected Return on line Return on line and initiate equalizer retrain 2400 bps Result codes on Result codes off Sets pointer to register r Reads value st...

Page 124: ...nd mode when an on to off DTR transition occurs Resets when an on to off DTR transition occurs Loads factory configuration settings No guard tone in CCITT mode 550 Hz guard tone in CClTT mode 1800 Hz guard tone in CClTT mode Auxiliary relay control Dial up line Asynchronous communications mode Pulse dial make break ratio 39 61 U S Pulse dial make break ratio 33 67 U K Asynchronous communications m...

Page 125: ...ialing Reverse to answer mode Dial stored number Touchtone dialing Wait 30 seconds for second dial tone AT S Registers Command S0 S1 S2 S3 S4 S5 S6 S7 S8 S9 Default 000 000 043 013 010 008 002 030 002 006 Description Auto answer ring number Ring counter Escape code character Carriage return character Linefeed character Backspace character Wait time dialing Wait time before carrier Dial pause durat...

Page 126: ...lf test register S17 Reserved S18 Self test timer value S19 Reserved S20 Reserved S21 Option register None 00H S22 Option register None 76H S23 Option register None 07H S24 Reserved S25 DTR delay value 0 255 1 100 sec 005 S26 RTS to CTS turnaround delay S27 Option register None 40H S28 Option register This option register is stored in the modem s non volatile RAM upon receipt of the W command cont...

Page 127: ...ceive silence Transmit data Receive data Transmit data with HDLC framing Receive data with HDLC framing NO CARRIER 3 ERROR 4 CONNECT 1200 5 NO DIALTONE 6 BUSY 7 NO ANSWER 8 CONNECT 2400 10 DATA 13 FAX 15 FCERROR F4 Description Command executed Connect at 300 bps Telephone is ringing Carrier lost or not detected Command entry error Connect at 1200 bps No dial tone detected Called line was busy Call...

Page 128: ... USA Tel 305 265 0092 Fax 305 265 0097 Epson Argentina S A Buenos Aires Argentina Tel 541 322 6898 Fax 541 322 9725 Epson Chile S A Santiago Chile Tel 562 232 8966 Fax 562 233 3197 Epson Costa Rica S A San Jose Costa Rica Tel 506 234 6666 Fax 506 225 5709 Epson Mexico S A De C V Mexico D F Mexico Tel 525 395 9944 Hot line 91800 50326 Fax 525 395 9499 Epson Do Brasil São Paulo SP Brazil Tel 5511 81...

Page 129: ...ee phone 886 080 211172 Fax 886 2 712 9164 Telex 785 24444 Epson U K Ltd Business Management Dept PC Campus 100 Maylands Avenue Hemel Hempstead Herfordshire HP2 7EX UK Phone 44 442 227 355 Free phone linkline 0800 289622 Fax 44 442 227 427 Telex 51 824767 Epson France S A B P 320 68 Bis Rue Marjolin 92305 Levallois Perret Cedex France Phone 33 1 4087 3737 Telex 42 610657 Fax 33 1 4737 2240 Epson I...

Page 130: ...49 862 Fax 595 214 49514 Peru Mercantil S A Lima Peru Tel 5114 62 2566 Fax 5114 61 8256 Siser Ltda La Paz Bolivia Tel 591 2 34 32 45 Fax 591 2 35 92 68 Merisel Colombia Bogota Colombia Tel 571 257 7800 Fax 571 610 0674 Ace Computers Electronics Georgetown Guyana Tel 592 25 65 48 Fax 592 26 39 67 Alvimer S R L Trading Inc Ciudad Del Este Paraguay Tel 595 61 60234 Fax 595 61 64573 Control De Proceso...

Page 131: ... S A IMCON Limited Santo Domingo Republica Dominicana Castries St Lucia West Indies Tel 809 535 8110 Fax 809 535 3218 Complete Computer Systems Port of Spain Trinidad Tel 809 625 1204 Fax 809 623 5426 Central America Equipos Electronicos Valdez y Cia San Salvador El Salvador Tel 503 23 73 43 Fax 503 24 53 82 Servicio Integral De Computacion S A Guatemala Guatemala Tel 502 2 31 11 70 Fax 502 2 32 5...

Page 132: ...ing 3 1 3 4 compartment 1 3 internal A 1 life 3 2 low battery protection 3 3 model number 3 2 A 6 monitoring power 3 3 Battery continued precautions 3 4 problems 5 5 6 recharging 3 4 3 6 5 5 recycling 3 5 5 6 replacing 3 3 5 specifications Intro 2 A 5 status 3 3 using 3 2 4 3 6 BIOS 1 11 5 2 A 1 Boot display 1 11 4 3 Booting system 1 11 Brightness 1 2 2 8 5 8 C Cable power 1 4 5 Cache Intro 2 1 13...

Page 133: ... 2 12 4 3 E Embedded numeric keypad 2 5 EMM386 EXE 2 13 5 17 Energy saving tips 2 3 Energy Star Intro 4 2 3 Energy conserving 2 3 Environmental requirements A 6 EPSON Accessories Intro 6 7 America Forum Intro 7 2 20 Connection Intro 5 7 5 2 5 10 5 18 Extra Care Road Service Intro 5 7 help Intro 5 7 marketing locations Intro 5 Error messages 5 4 External cache 1 13 A 1 External components connectin...

Page 134: ...ying system 5 2 3 Idle mode 1 12 3 6 7 Indicator lights Charge 3 6 defined 1 8 locating 1 2 Indicator lights continued PC card 4 6 Power 3 3 Instant on 1 12 3 9 3 10 Interfaces A 3 Internal cache 1 13 A 1 International marketing locations Intro 7 K Keyboard controller 5 4 Fn key functions 2 4 layouts 2 4 removing 4 13 15 replacing 4 15 16 specifications A 3 using 2 4 5 Keypad embedded 2 5 L LCD sc...

Page 135: ...alling 4 1 26 OS 2 1 7 P Parallel port configuring 1 13 connector A 3 Parallel port continued location 1 3 specifications A 3 using 4 2 Password changing 1 15 deleting 1 15 entering 2 9 10 problems 5 9 10 security 1 15 setting 1 13 14 using 2 8 10 PC card ATA 2 16 18 configuration utility 2 16 17 configuring 2 13 21 controller A 2 drivers 2 13 2 21 fax modem 2 16 2 20 installing 4 4 5 LAN 2 21 net...

Page 136: ...cations A 1 speed 1 11 2 7 8 4 18 4 21 5 14 A 1 speed changing 2 7 speed switch 4 22 23 upgrading 4 18 4 24 voltage 4 18 voltage switch 4 22 23 R RAM Intro 2 5 4 A 1 Real time clock A 1 Resetting the computer 2 7 5 9 5 14 Result codes B 6 Reverse video 2 4 ROM 1 9 5 4 S Safety instructions iii vi Screen see LCD screen Scroll Lock light 1 8 Security lock Intro 2 Intro 4 Security password 1 15 Seria...

Page 137: ...2 Suspend resume button 1 2 3 8 9 System BIOS version 5 2 components 1 2 configuration 5 2 3 identifying 5 2 3 System Idle mode 1 12 3 6 7 System Standby mode 1 12 3 6 7 System Suspend mode 1 12 3 6 7 SYSTEM INI 5 3 T Technical support Intro 5 Intro 7 Temperature A 6 Text conventions Intro 6 Timeout periods 1 12 3 9 5 8 5 13 Trackpad compatibility 2 6 configuring 2 7 disabling 1 13 4 4 drivers 2 6...

Page 138: ...The following table summarizes the audio software available Audio applications Application Description Audio Records compresses and plays sounds in WAV and AUD Recorder formats Recording Regulates the recording level and stereo balance of Control multiple input sources Volume Regulates the sound volume and stereo balance during Control playback Mixer Combines signals from several audio sources dur...

Page 139: ...s audio announcements of the time elapsed Timer Makes audio announcements of the time remaining Setup Allows you to change your audio card settings For more information about the audio software use the Help utility available with each application Following are the configuration settings for your audio card Audio card configuration I O address 220 Interrupt IRQ 7 DMA channel 1 C 2 Using Your Audio ...

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