HP 250 G3 Maintenance And Service Manual Download Page 1

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HP 15 Notebook PC

Compaq 15 Notebook PC

HP 250 G3 Notebook PC

HP 255 G3 Notebook PC

HP 256 G3 Notebook PC

Maintenance and Service Guide

Summary of Contents for 250 G3

Page 1: ...HP 15 Notebook PC Compaq 15 Notebook PC HP 250 G3 Notebook PC HP 255 G3 Notebook PC HP 256 G3 Notebook PC Maintenance and Service Guide ...

Page 2: ... herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Third Edition May 2014 First Edition December 2013 Document Part Number 756246 003 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on a...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...mbly subcomponents 28 Mass storage devices 30 Plastics Kit 31 Rubber Kit 31 Miscellaneous parts 32 Sequential part number listing 33 4 Removal and replacement procedures 45 Preliminary replacement requirements 45 Tools required 45 Service considerations 45 Plastic parts 45 Cables and connectors 45 Drive handling 46 Grounding guidelines 46 Electrostatic discharge damage 46 Packaging and transportin...

Page 6: ...on 93 Downloading a BIOS update 94 Using HP PC Hardware Diagnostics UEFI 95 Downloading HP PC Hardware Diagnostics UEFI to a USB device 95 6 Using Setup Utility BIOS and System Diagnostics in Windows 7 97 Starting Setup Utility BIOS 97 Updating the BIOS 97 Determining the BIOS version 97 Downloading a BIOS update 98 Using HP PC Hardware Diagnostics UEFI 98 Downloading HP PC Hardware Diagnostics UE...

Page 7: ... HP Recovery media to recover 112 Changing the computer boot order 112 Removing the HP Recovery partition 112 10 Backing up restoring and recovering in Windows 7 113 Creating backups 113 Creating recovery media to recover the original system 113 What you need to know 113 Creating the recovery media 114 Creating system restore points 114 What you need to know 114 Creating a system restore point 114...

Page 8: ...ecovery in SUSE Linux 119 Backing up your information 119 Performing a system recovery 119 12 Statement of Volatility 121 Non volatile memory usage 123 Questions and answers 125 13 Power cord set requirements 127 Requirements for all countries 127 Requirements for specific countries and regions 128 14 Recycling 131 Battery 131 Display 131 Index 137 viii ...

Page 9: ...rocessor 2 0 GHz 2 MB L2 cache 1600 MHz DDR3L AMD A4 5000 processor 1 5 GHz 2 MB L2 cache 1600 MHz DDR3L AMD E2 3800 processor 1 3 GHz 2 MB L2 cache 1600 MHz DDR3L AMD E1 2100 processor 1 0 GHz 2 MB L2 cache 1333 MHz DDR3L Intel Core i5 4510U processor 2 0 GHz 4 MB L2 cache 1600 MHz DDR3L Intel Core i5 4210U processor 1 7 GHz 3 MB L2 cache 1600 MHz DDR3L Intel Core i3 4030U processor 1 9 GHz 3 MB ...

Page 10: ... Radeon R2 Graphics Switchable discrete graphics AMD Sun LE 18W Radeon HD 8570M with up to 1024MB or 2048 MB of dedicated video memory Internal graphics Intel HD Graphics 4400 Intel HD Graphics 4000 External graphics Nvidia 820M N15V GM 1 GB VRAM Nvidia 820M N15V GM 2 GB VRAM HP 15 Compaq 15 only GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HD...

Page 11: ...nnel Support DDR3L 1333 MHz Single Channel Support DDR3 1600 downgrade to DDR3 1333 Supports up to 8 GB of system RAM in the following configurations 8192 MB total system memory 8192 1 or 4096 2 4096 MB total system memory 4096 1 or 2048 2 2048 MB total system memory 2048 1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Serial ATA Supports the followin...

Page 12: ... Push Pull Insertion Removal Ports HDMI version 1 4 supporting 1920 1200 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 Ethernet includes link and activity lights USB 3 0 1 port USB 2 0 2 ports AC Smart Pin adapter plug Headphone microphone in combo jack Keyboard pointing devices Full size island style keyboard with numeric keypad TouchPad wit...

Page 13: ...1 Whr Li ion battery 3 cell 31 Whr Li ion battery Security Kensington Security Lock Support Intel Anti Theft Support Intel IPT OTP support Operating system Preinstalled Windows 8 1 Ubuntu FreeDOS 2 0 Serviceability End user replaceable parts AC adapter Battery Optical drive Keyboard 5 ...

Page 14: ...6 Chapter 1 Product description ...

Page 15: ...he Start screen type camera and then select Camera from the list of applications 5 Internal microphone Records sound 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission ...

Page 16: ...on 1 USB 2 0 ports 2 Connect an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 2 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the Help and Support web page Follow the web page instructions to select your computer model Select Suppor...

Page 17: ...television any compatible digital or audio component or a high speed HDMI device 7 RJ 45 network jack status lights Connects a network cable White The network is connected Amber Activity is occurring on the network 8 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 9 Audio out headphone Audio in microphone jack Connects optional powere...

Page 18: ...f power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power Top TouchPad Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on ...

Page 19: ...on Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is a...

Page 20: ... Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options In Windows 8 from the Start screen type power select Power and...

Page 21: ...rn you to the previous screen 4 Action keys Execute frequently used system functions 5 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 6 Integrated numeric keypad When num lk has been enabled it can be used like an external ...

Page 22: ...t Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery 5 Speaker openings 2 Produce sound 14 Chapter 2 External component identification ...

Page 23: ... important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Prod...

Page 24: ...ovide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 16 Chapter 2 External component identification ...

Page 25: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 17 ...

Page 26: ...re part number 1 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen NOTE For display assembly spare part information see Display assembly subcomponents on page 28 2 Keyboard 18 Chapter 3 Illustrated parts catalog ...

Page 27: ...n Romania 749658 271 For use in Thailand 749658 281 For use in Japan 749658 291 For use in Belgium 749658 A41 For use in Taiwan 749658 AB1 For use in South Korea 749658 AD1 For use in the Netherlands 749658 B31 For use in Slovenia 749658 BA1 For use in Israel 749658 BB1 For use in Switzerland 749658 BG1 For use in French Canada 749658 DB1 For use in Denmark Finland and Norway 749658 DH1 For use in...

Page 28: ...A6 6310 processor and UMA graphics in touch screen models with Windows 8 Standard 764263 501 AMD A6 6310 processor and UMA graphics in touch screen models with Windows 8 Professional 764263 601 AMD A4 6210 processor and UMA graphics in touch screen models without Windows 8 764265 001 AMD A4 6210 processor and UMA graphics in touch screen models with Windows 8 Standard 764265 501 AMD A4 6210 proces...

Page 29: ...d UMA graphics in models with Windows 8 Professional 749659 601 AMD E1 2100 processor and UMA graphics in models without Windows 8 750633 001 AMD E1 2100 processor and UMA graphics in models with Windows 8 Standard 750633 501 AMD E1 2100 processor and UMA graphics in models with Windows 8 Professional 750633 601 For use in HP 255 G3 models AMD A8 6410 processor and UMA graphics in models without W...

Page 30: ... 1 GB of discrete graphics memory in models without Windows 8 761534 001 AMD A4 5000 processor and 1 GB of discrete graphics memory in models with Windows 8 Standard 761534 501 AMD A4 5000 processor and 1 GB of discrete graphics memory in models with Windows 8 Professional 761534 601 AMD A4 5000 processor and UMA graphics in models without Windows 8 761532 001 AMD A4 5000 processor and UMA graphic...

Page 31: ... models with Windows 8 Standard 760969 501 Intel Core i3 3217U processor and 2 GB of discrete graphics memory in models with Windows 8 Professional 760969 601 Intel Core i3 3217U processor and 1 GB of discrete graphics memory in models without Windows 8 759874 001 Intel Core i3 3217U processor and 1 GB of discrete graphics memory in models with Windows 8 Standard 759874 501 Intel Core i3 3217U pro...

Page 32: ... in models without Windows 8 759877 001 Intel Core i3 4010U processor and 2 GB of discrete graphics memory in models with Windows 8 Standard 759877 501 Intel Core i3 4010U processor and 2 GB of discrete graphics memory in models with Windows 8 Professional 759877 601 Intel Core i5 4210U processor and UMA graphics in models without Windows 8 760968 001 Intel Core i5 4210U processor and UMA graphics...

Page 33: ...ntel Core i3 3217U processor and UMA graphics memory in models without Windows 8 and WWAN 761538 001 Intel Core i3 3217U processor and UMA graphics memory in models with Windows 8 Standard and WWAN 761538 501 Intel Core i3 3217U processor and UMA graphics memory in models with Windows 8 Professional and WWAN 761538 601 Intel Core i3 3217U processor and 1 GB of discrete graphics memory in models wi...

Page 34: ...Windows 8 Professional and WWAN 761536 601 Intel Core i5 4210U processor and UMA graphics memory in models without Windows 8 and WWAN 761535 001 Intel i5 4210U processor and UMA graphics memory in models with Windows 8 Standard and WWAN 761535 501 Intel i5 4210U processor and UMA graphics memory in models with Windows 8 Professional and WWAN 761535 601 9 Heat sink assembly includes replacement the...

Page 35: ...643 001 13 Fan 753894 001 14 Power connector cable 749647 001 15 Speakers includes left and right speakers and cable 749653 001 16 Battery 4 cell 41 Whr 2 8 Ah Li ion battery 740715 001 3 cell 31 Whr 2 8 Ah Li ion battery 746641 001 17 Base enclosure For use in defeatured HP 15 and Compaq 15 models 749643 001 For use in full featured HP 15 and Compaq 15 models 775087 01 For use in HP 250 255 G3 mo...

Page 36: ...reen 749646 001 Touch screen 764888 001 3 Webcam microphone module 749654 001 4 Antennas includes wireless antenna cables and transceivers For use in HP 15 and Compaq 15 models 749638 001 For use in models with a touch screen 774163 001 5 Hinges left and right 749655 001 For use in models without a touch screen 749655 001 For use in models with a touch screen 774166 001 6 Raw display panel 39 6 cm...

Page 37: ...74164 001 For use in sparkling black HP 15 models 761695 001 For use in sparkling black HP 15 touch screen models 775086 001 For use in gray Compaq 15 models 749642 001 For use in gray HP 15 models 760963 001 For use in red HP 15 models 760964 001 For use in red HP 15 touch screen models 775082 001 For use in white HP 15 models 760965 001 For use in white HP 15 touch screen models 775083 001 For u...

Page 38: ... 2 Hard drive SATA does not include bracket 1 GB 5400 rpm 2 5 in 676521 001 750 GB 5400 rpm hard drive 2 5 in for use in HP 250 255 G3 models 634250 001 500 GB 5400 rpm 669299 001 320 GB 5400 rpm 2 5 in for use only in HP 250 models 622643 001 Hard drive bracket 749648 001 30 Chapter 3 Illustrated parts catalog ...

Page 39: ...ics Kit Item Component Spare part number Plastics Kit includes 749656 001 1 Left cover 2 Right cover Rubber Kit Component Spare part number Rubber Kit includes 749652 001 Front feet Rear feet Plastics Kit 31 ...

Page 40: ... use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 For use in models with Intel processors For use in Australia 755530 011 For use in Europe the Middle East and Africa 755530 021 Fo...

Page 41: ...ailand 3 pin black 1 83 m 490371 291 A Power cord for use in AMD models in Japan 3 pin black 1 83 m 490371 AA1 A Power cord for use in AMD models in the People s Republic of China 3 pin black 1 83 m 490371 AB1 A Power cord for use in AMD models in Taiwan 3 pin black 1 83 m 490371 AD1 A Power cord for use in AMD models in South Korea 3 pin black 1 83 m 490371 AR1 A Power cord for use in AMD models ...

Page 42: ...gray Compaq 15 models includes touchpad 749641 001 N Display enclosure for use in black HP 15 models 749642 001 N Display enclosure for use in gray Compaq 15 models 749643 001 N Base enclosure for use in defeatured HP 15 and Compaq 15 models 749644 001 N Display bezel for use with HP models 749645 001 N Display bezel for use with Compaq models 749646 001 N Display cable for use in models with out ...

Page 43: ...rael 749658 BG1 B Keyboard for use in Switzerland 749658 DB1 B Keyboard for use in French Canada 749658 DH1 B Keyboard for use in Denmark Finland and Norway 749658 FL1 B Keyboard for use in the Czech Republic and Slovakia 749659 001 N System board for use only with computer models without Windows 8 and equipped with an AMD E2 3800 processor includes replacement thermal materials 749659 501 N Syste...

Page 44: ...e Middle East and Africa 3 pin black 1 83 m 755530 031 A Power cord for use in Intel models in the United Kingdom and Singapore 3 pin black 1 83 m 755530 061 A Power cord for use in Intel models in Italy 3 pin black 1 83 m 755530 081 A Power cord for use in Intel models in Denmark 3 pin black 1 83 m 755530 111 A Power cord for use in Intel models in Switzerland 3 pin black 1 83 m 755530 201 A Powe...

Page 45: ...5 and Compaq 15 models with Windows 8 Standard with an Intel Core i3 4010U processor and 2 GB of discrete graphics memory 759877 601 N System board for use in HP 15 and Compaq 15 models with Windows 8 Professional with an Intel Core i3 4010U processor and 2 GB of discrete graphics memory 759878 001 N System board with Intel Pentium N3520 processor and UMA graphics memory for use in HP 15 Compaq 15...

Page 46: ...s 8 with an Intel Core i5 4210U processor and UMA graphics 760968 501 N System board for use in models with Windows 8 Standard with an Intel Core i5 4210U processor and UMA graphics 760968 601 N System board for use in models with Windows 8 Professional with an Intel Core i5 4210U processor and UMA graphics 760969 001 N System board for use in models without Windows 8 with an Intel Core i3 3217U p...

Page 47: ...thout Windows 8 761534 501 N System board for use in HP 255 G3 models with an AMD A4 5000 processor 1 GB of discrete graphics memory and Windows 8 Standard 761534 601 N System board for use in HP 255 G3 models with an AMD A4 5000 processor 1 GB of discrete graphics memory and Windows 8 Professional 761535 001 N System board with Intel Core i5 4210U processor and UMA graphics memory for use in HP 2...

Page 48: ...board with Intel Pentium N3520 processor and UMA graphics memory for use in HP 250 G3 models without Windows 8 761541 501 N System board with Intel Pentium N3520 processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Standard 761541 601 N System board with Intel Pentium N3520 processor and UMA graphics memory for use in HP 250 G3 models with Windows 8 Professional 761543 001 ...

Page 49: ...fessional 764000 001 N System board with AMD A8 6410 processor with UMA graphics for use in HP 255 G3 models without Windows 8 touch screen 764000 501 N System board with AMD A8 6410 processor with UMA graphics for use in HP 255 G3 models with Windows 8 Standard touch screen 764000 601 N System board with AMD A8 6410 processor with UMA graphics for use in HP 255 G3 models with Windows 8 Profession...

Page 50: ...rocessor and UMA graphics for use in touch screen models without Windows 8 764261 501 N System board with AMD A8 6410 processor and UMA graphics for use in touch screen models with Windows 8 Standard 764261 601 N System board with AMD A8 6410 processor and UMA graphics for use in touch screen models with Windows 8 Professional 764263 001 N System board with AMD A6 6310 processor and UMA graphics f...

Page 51: ...pad 774163 001 N Antennas for use in models with a touch screen 774164 001 N Display enclosure for use in black models with a touch screen all models 774165 001 N Raw display panel touch screen includes bezel for use in HP 250 G3 models 774166 001 N Hinges for use in models with a touch screen left and right 774167 001 N Raw display panel touch screen includes bezel for use in HP 255 G3 models 774...

Page 52: ...5084 001 N Display enclosure for use in blue HP 15 touch screen models 775085 001 N Display enclosure for use in silver HP 15 touch screen models 775086 001 N Display enclosure for use in sparkling black HP 15 touch screen models 775087 001 N For use in full featured HP 15 and Compaq 15 models 775088 001 N Top cover for use in purple HP 15 models includes touchpad 775089 001 N Display enclosure fo...

Page 53: ...reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid da...

Page 54: ...charge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static ...

Page 55: ...ys be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not...

Page 56: ...se foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabl...

Page 57: ... 8 Ah Li ion battery 746641 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet...

Page 58: ... screen includes bezel for use in HP 250 G3 models 774165 001 Display bezel for use with HP models 749644 001 Display bezel for use with Compaq models 749645 001 Webcam microphone module 749654 001 Before removing display subcomponents while the display assembly is still attached to the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hiberna...

Page 59: ...e the adhesive that secures the webcam microphone module to the display and then remove the module enough to access the cable connection on the module 1 c Disconnect the cable 2 from the module 5 To remove the display panel a Remove the four Phillips PM2 5 3 5 screws that secure the display panel to the enclosure Component replacement procedures 51 ...

Page 60: ...el 1 c On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 52 Chapter 4 Removal and replacement procedures ...

Page 61: ... first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 To remove the optical drive 1 Remove the Phillips PM2 5 5 0 screw 1 that secures the optical drive to the computer 2 Remove the optical drive 2 by sliding it out of the optical drive bay 3 If it is necessary to replace the optical drive bracket on the...

Page 62: ...5 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 54 Chapter 4 Removal and replacement procedures ...

Page 63: ...658 271 Keyboard for use in Thailand 749658 281 Keyboard for use in Japan 749658 291 Keyboard for use in Belgium 749658 A41 Keyboard for use in Taiwan 749658 AB1 Keyboard for use in South Korea 749658 AD1 Keyboard for use in the Netherlands 749658 B31 Keyboard for use in Slovenia 749658 BA1 Keyboard for use in Israel 749658 BB1 Keyboard for use in Switzerland 749658 BG1 Keyboard for use in French ...

Page 64: ...e 49 To remove the keyboard 1 Position the computer upside down with the front toward you 2 Remove the two Phillips PM2 5 5 0 screws that secure the keyboard to the computer 3 Position the computer upright with the front toward you 4 Lift to rotate up the top of the keyboard 1 and then lift the keyboard 2 to disengage it from the computer 56 Chapter 4 Removal and replacement procedures ...

Page 65: ...he keyboard over onto the palm rest 1 and the lift the ZIF connector 2 and disconnect the keyboard cable from the system board 3 Reverse this procedure to install the keyboard Component replacement procedures 57 ...

Page 66: ...0 255 G3 models includes touchpad 754214 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the ...

Page 67: ...rive bay 4 4 Remove the seven Phillips PM2 5 5 0 screws that secure the top cover to the computer 5 Position the computer upright with the front toward you 6 Disconnect the power button board cable 1 and the touchpad button board cable 2 Component replacement procedures 59 ...

Page 68: ... that secure the top cover to the computer 8 Lift the rear edge of the top cover 1 until it disengage from the base enclosure 9 Remove the top cover 2 Reverse this procedure to install the top cover 60 Chapter 4 Removal and replacement procedures ...

Page 69: ...irst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 5 Remove the keyboard see Keyboard on page 55 6 Remove the top cover see Top cover on page 58 To remove the power button board 1 Position the top cover upside down 2 Remove the Phillips PM2 0 3 0 screw 1 that secures the power button board to the top co...

Page 70: ...Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 5 Remove the keyboard see Keyboard on page 55 6 Remove the top cover see Top cover on page 58 To remove the TouchPad button board 1 Position the top cover upside down with the front toward you 2 Disconnect the ...

Page 71: ...4 Remove the TouchPad button board and cable Reverse this procedure to install the power button board and cable Component replacement procedures 63 ...

Page 72: ...ff or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 5 Remove the keyboard see Keyboard on page 55 6 Remove ...

Page 73: ... hard drive bracket remove the two Phillips PM3 0 4 0 screws 1 that secure the bracket to the hard drive 5 Remove the hard drive bracket from the hard drive 2 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 65 ...

Page 74: ...er the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 5 Remove the keyboard see Keyboard ...

Page 75: ...onnected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 67 ...

Page 76: ...cated on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord fr...

Page 77: ...4 Remove the fan from the computer 3 Reverse this procedure to install the fan Component replacement procedures 69 ...

Page 78: ... unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components Keyboard see Keyboard on page 55 Top cover see Top cover on page 58 Display see Display assembly on page 86 To remove the power connector cable 1 Position the computer upright 2 Remove the two Phillips PM2 5 5 0 screws 1 that secure the cable to the computer 3 Disconnec...

Page 79: ...001 AMD E2 6110 processor and UMA graphics in models with Windows 8 Standard 764266 501 AMD E2 6110 processor and UMA graphics in models with Windows 8 Professional 764266 601 AMD A6 5200 processor and UMA graphics in models without Windows 8 760149 001 AMD A6 5200 processor and UMA graphics in models with Windows 8 Standard 760149 501 AMD A6 5200 processor and UMA graphics in models with Windows ...

Page 80: ...cs memory in models without Windows 8 764004 001 AMD A4 6210 processor and 1 GB of discrete graphics memory in models with Windows 8 Standard 764004 501 AMD A4 6210 processor and 1 GB of discrete graphics memory in models with Windows 8 Professional 764004 601 AMD E2 6110 processor and UMA graphics in models without Windows 8 764002 001 AMD E2 6110 processor and UMA graphics in models with Windows...

Page 81: ...s with Windows 8 Professional 764104 601 Intel Pentium N3520 processor and UMA graphics memory in models without Windows 8 759878 001 Intel Pentium N3520 processor and UMA graphics memory in models with Windows 8 Standard 759878 501 Intel Pentium N3520 processor and UMA graphics memory in models with Windows 8 Professional 759878 601 Intel Pentium N3530 processor and UMA graphics memory in models ...

Page 82: ... graphics memory in models with Windows 8 Professional 759876 601 Intel Core i3 4010U processor and 2 GB of discrete graphics memory in models without Windows 8 759877 001 Intel Core i3 4010U processor and 2 GB of discrete graphics memory in models with Windows 8 Standard 759877 501 Intel Core i3 4010U processor and 2 GB of discrete graphics memory in models with Windows 8 Professional 759877 601 ...

Page 83: ...els with Windows 8 Standard 761540 501 Intel Core i3 3217U processor and 1 GB of discrete graphics memory in models with Windows 8 Professional 761540 601 Intel Core i3 4005U processor and UMA graphics memory in models without Windows 8 774716 001 Intel Core i3 4005U processor and UMA graphics memory in models with Windows 8 Standard 774716 501 Intel Core i3 4005U processor and UMA graphics memory...

Page 84: ...re removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter f...

Page 85: ... 1 and then pull the board away from the computer enough to disengage the connectors from the side of the base enclosure 2 NOTE Be careful not to inadvertently disconnect the speaker cable when lifting the system board 4 Flip the system board upside down to gain access to the speaker connector 1 Component replacement procedures 77 ...

Page 86: ...5 Disconnect the USB board cable from the system board 2 Reverse this procedure to install the system board 78 Chapter 4 Removal and replacement procedures ...

Page 87: ...ter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components Keyboard see Keyboard on page 55 Top cover see Top cover on page 58 WLAN module see WLAN module on page 66 System board see System board on page 71 Hard drive see Hard drive on page 64 To remove the USB board 1 Position the computer upright 2 Disconnect the USB board cable from the system boa...

Page 88: ...the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components Keyboard see Keyboard on page 55 Top cover see Top cover on page 58 WLAN module see WLAN module on page 66 Hard drive see Hard drive on page 64 System board see System board on page 71 To remove the speakers 1 Remove the four Phillips broadhead PM2 0 2 0 screws 1 that secure the sp...

Page 89: ... and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembl...

Page 90: ...3 Remove the heat sink assembly 2 from the system board Discrete graphics UMA graphics 82 Chapter 4 Removal and replacement procedures ...

Page 91: ...iated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 UMA graphics Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to reassemble and install the heat sink assembly Component replacement procedures 83 ...

Page 92: ...gging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components Keyboard see Keyboard on page 55 Top cover see Top cover on page 58 WLAN module see WLAN module on page 66 System board see System board on page 71 To remove the RTC battery 1 Position the system board upside down 2 Using ...

Page 93: ... 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components Keyboard see Keyboard on page 55 Top cover see Top cover on page 58 WLAN module see WLAN module on page 66 System board see System board on page 71 To remove a memory...

Page 94: ... touch screen models includes display panel cable and webcam microphone cable 764888 001 Display enclosure for use in black HP 15 models 749641 001 Display enclosure for use in black touch screen models all models 774164 001 Display enclosure for use in sparkling black HP 15 models 761695 001 Display enclosure for use in sparkling black HP 15 touch screen models 775086 001 Display enclosure for us...

Page 95: ... see Keyboard on page 55 Top cover see Top cover on page 58 To remove the display assembly 1 Disengage the adhesive and disconnect the display panel cable 1 from the system board 2 Remove the display panel cable from its routing path 2 3 Release the wireless antenna cables from the clips 3 built into the base enclosure CAUTION Support the display assembly when removing the following screws Failure...

Page 96: ...lex the inside of the top edge 1 the left and right edges 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the display bezel 4 NOTE In this procedure the display will NOT be connected to the computer as shown in the following image 88 Chapter 4 Removal and replacement procedures ...

Page 97: ...play enclosure with double sided tape 3 To remove the display panel a Remove the four Phillips PM2 5 3 5 screws that secure the display panel to the enclosure NOTE In this procedure the display will NOT be connected to the computer as shown in the following image b Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel 1 Component replace...

Page 98: ...isconnect the cable 3 NOTE In this procedure the display will NOT be connected to the computer as shown in the following image 4 To remove the display hinges a Remove the eight Phillips PM2 5 3 5 screws 1 that secure the display hinges to the display panel b Remove the display hinges 2 90 Chapter 4 Removal and replacement procedures ...

Page 99: ...clips built into the display enclosure 1 and then remove the cable from the display enclosure 2 7 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly Component replacement procedu...

Page 100: ...92 Chapter 4 Removal and replacement procedures ...

Page 101: ...vailable on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need...

Page 102: ...n to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your com...

Page 103: ...est you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to...

Page 104: ...96 Chapter 5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 ...

Page 105: ...in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS ve...

Page 106: ...ard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no ...

Page 107: ... for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http www hp com go techcenter pcdiags 2 Click the UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific pro...

Page 108: ...100 Chapter 6 Using Setup Utility BIOS and System Diagnostics in Windows 7 ...

Page 109: ...mputer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the it...

Page 110: ...the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged i...

Page 111: ...ountry us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download 4 Click your specific prod...

Page 112: ...nostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http www hp com go techcenter pcdiags 2 Click the UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Downlo...

Page 113: ... 19 V dc 4 74 A or 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic ...

Page 114: ... treatment Anti glare Contrast ratio 300 1 typical Response time 8 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 45 typical 106 Chapter 8 Specifications ...

Page 115: ...rity ATA security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 5 ms 3 ms 3 ms Average read write 10 ms 11 ms 13 ms 13 ms Maximum 12 ms 14 ms 24 ms 24 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 625 142 448 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when r...

Page 116: ...iameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 μm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 1...

Page 117: ...onal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery re...

Page 118: ...er on page 111 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help an...

Page 119: ...overy What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery ...

Page 120: ...f devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removin...

Page 121: ...hem in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager softwar...

Page 122: ...the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know If you restore to a restore point and then change your mind you can undo the restoration You should create system restore points Before you add or change software or hardware Periodically whenever the computer is running normally System Restore also saves shadow copies of fil...

Page 123: ...ge device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to...

Page 124: ...tore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more inform...

Page 125: ...ery Manager from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible ba...

Page 126: ...a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 118 Chapter 10 Backing up restoring and recovering in Windows 7 ...

Page 127: ...gularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore 2 Click Backup Source and then selec...

Page 128: ...n a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then...

Page 129: ...ecommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ...

Page 130: ...tment of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum NOTE This p...

Page 131: ...Serial Presence Detect SPD configuration data 256 Bytes per memory module 128 Bytes programma bl e not customer accessible No Yes Stores memory module information Programmed by the memory vendor Data cannot be written to this memory when the module is installed in a PC The specific write protection method varies by memory vendor System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC confi...

Page 132: ... calibration data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Cam configuration and firmware Using a utility from the device manufacturer that can be run f...

Page 133: ...able to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Ye...

Page 134: ...126 Chapter 12 Statement of Volatility ...

Page 135: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 136: ...land SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the cert...

Page 137: ...guration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type...

Page 138: ...130 Chapter 13 Power cord set requirements ...

Page 139: ...CD panel and the backlight When you remove these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic I...

Page 140: ...e display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 132 Chapter 14 Recycling ...

Page 141: ... screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel Display 133 ...

Page 142: ...klight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel upright 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Turn the display panel upside down 134 Chapter 14 Recycling ...

Page 143: ...dling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame 19 Disconnect the display cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel Display 135 ...

Page 144: ...22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 136 Chapter 14 Recycling ...

Page 145: ...ors service considerations 45 D deleted files restoring 110 116 display assembly illustrated 18 removing 50 86 spare part numbers 18 86 display assembly subcomponents illustrated 28 removing 50 86 display bezel illustrated 28 removing 50 88 spare part number 34 display cable illustrated 28 removing 90 spare part number 34 43 display enclosure illustrated 29 removing 91 spare part number 34 display...

Page 146: ... removing 85 spare part number 34 microphone product description 3 minimized image creating 111 minimized image recovery 111 model name 1 mute light identifying 11 N network jack identifying 9 num lk key identifying 13 O operating system 5 optical drive illustrated 27 30 precautions 46 product description 3 removing 53 spare part number 36 specifications 108 optical drive rear bracket removing 53 ...

Page 147: ...ors 45 plastic parts 45 service labels locating 15 serviceability product description 5 slots memory card 8 security cable 9 speakers illustrated 27 removing 80 spare part number 34 specifications computer 105 display 106 DVD RW SuperMulti DL Drive 108 hard drive 107 optical drive 108 supported discs 113 recovery 109 system board removing 71 spare part number 20 35 36 system recovery 111 116 syste...

Page 148: ...WLAN antennas identifying 7 WLAN device 16 WLAN label 16 WLAN module illustrated 20 removing 66 spare part number 33 workstation guidelines 47 WWAN antennas identifying 7 140 Index ...

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HP 250 G3, Maintenance And Service Manual

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