HP Notebook Hard Drives & Solid State
Drives
Identifying, Preventing, Diagnosing and
Recovering from Drive Failures
Care and Maintenance Measures
Technical White Paper
Table of contents
Identifying, Preventing, Diagnosing, and Recovering from Drive Failures .................................................... 2
Introduction ..................................................................................................................................... 2
Symptoms of Hard Drive (HDD) Performance Issues .............................................................................. 2
Hard Drive / Solid State Drive Troubleshooting Flowchart ..................................................................... 4
Hard Drive & Solid State Drive Diagnostics ......................................................................................... 5
Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI) ...................................................... 5
HP 3D Drive Guard .......................................................................................................................... 5
Firmware & Product Updates ............................................................................................................. 6
Intel Matrix Storage Technology driver ............................................................................................... 6
Installing SATA drivers ...................................................................................................................... 6
Care and Maintenance Measures .......................................................................................................... 7
Preparing Advanced Format HDDs for Microsoft Windows installations .................................................. 7
Hard Drive Mounting Bracket ............................................................................................................ 7
HP CMI - Client Management Interface ............................................................................................... 7
Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems .. 7
For more information ........................................................................................................................ 8
