Epson Stylus PRO 7000, Reference Manual

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6-18
Troubleshooting
Roll Paper Cannot be Cut
Try one or more of these solutions:
❏
Make sure that the Roll Auto Cut light is on. Press the Paper
Source button if necessary. Then press the Cut/Eject button.
The printer cuts the roll paper.
❏
Cut the roll paper by hand if necessary. Check that the paper
thickness of the roll paper loaded in the printer matches the
paper specification (see “Paper” on page A-8). If so, the paper
cutter may be dull and require replacement as described in
“Replacing the Paper Cutter” on page 5-5.
Note:
If you use roll paper other than EPSON special media, see the user
documentation included with the paper, or contact your supplier.
Paper Feed or Paper Jam Problems Occur
Frequently
Try one or more of these solutions:
❏
Before loading paper and feeding it through the paper
insertion slot, make sure the roll paper is wound up firmly.
Position the bottom edge of the paper straightly and in line
with the rows of punch holes on the printer.
❏
Make sure the paper is not folded or wrinkled.
❏
Make sure printing occurs within the operational
temperature range.
❏
Make sure the paper is not damp.
❏
Make sure the paper is not too thick or too thin. See “Paper”
on page A-8.