Installation and Getting Started
Troubleshooting a Mac OS X installation
Page 46
Frame Grabber
Troubleshooting a Mac OS X
installation
If you experience any difficulty viewing captured images with the
Windows capture application, review the following items prior to
contacting technical support.
This section describes:
•
•
Troubleshooting USB Frame Grabbers
General troubleshooting
Whenever possible, when splitting the VGA signal, use an active
VGA splitter rather than a passive VGA splitter (also called a Y-
adapter). This will help maintain a cleaner video signal.
If included in the Frame Grabber package, always use the power
adapter to ensure the Frame Grabber is receiving sufficient
power. All Frame Grabbers function best if the included power
adapter is connected to the Frame Grabber and to a power outlet.
Troubleshooting USB Frame Grabbers
If the capture application cannot find the USB Frame Grabber:
• Confirm that the USB Frame Grabber is connected to a video
capture workstation USB port and has power connected and
the device’s LEDs are lit.
• Confirm that the USB Frame Grabber is connected to a USB 2.0
port. As shown in
, the MAC OS X System
Profiler reports a USB 2.0 port as a High-Speed Bus. Open
System Profiler (under Applications > Utilities) and expand
the USB Device Tree to confirm that the device is recognized.
• Disconnect and re-connect the USB Frame Grabber. This
prompts the video capture workstation to install the device
drivers for the Frame Grabber if they haven’t already been
installed.