Enterasys NetSight Element Manager, User Manual

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Getting Help 1-7
Introduction
Getting Help
This section describes two different methods of getting help for questions or
concerns you may have while using NetSight Element Manager.
Using On-line Help
You can use the MicroMMAC-T window buttons to obtain information
specific to the device. When you click on a Help button, a window will appear
that contains context-sensitive on-screen documentation that will assist you in the
use of the windows and their associated command and menu options. Note that if
a Help button is grayed out, on-line help has not yet been implemented for the
associated window.
From the Help menu accessed from the Chassis View window menu bar, you can
access on-line Help specific to the Chassis View window, as well as bring up the
Chassis Manager window for reference. Refer to Chapter 2 for information on the
Chassis View and Chassis Manager windows.
Getting Help from Enterasys Global Call Center
If you need technical support related to NetSight Element Manager, contact the
Enterasys Global Call Center via one of the following methods:
By phone: (603) 332-9400
24 hours a day, 365 days a year
By mail: Enterasys Networks
Technical Support
Rochester, NH 03866-5005
By Internet mail: support@ctron.com
FTP: ftp.ctron.com (134.141.197.25)
Login
anonymous
Password
your email address
By BBS: (603) 335-3358
Modem Setting 8N1: 8 data bits, 1 stop bit, No parity
Send your questions, comments, and suggestions regarding NetSight
documentation to NetSight Technical Communications via the following address:
NOTE
All of the NetSight Element Manager help windows use the standard Microsoft Windows
help facility; if you are unfamiliar with this feature of Windows, you can select Help
—>How to Use Help
from the Program Manager window, or consult your Microsoft
Windows User’s Guide.