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RAK133_ENG / © Ensto 2019
15. Troubleshooting
The charger is off, no lights on
Issue
Corrective action
Mains voltage does not exist in the supply
connector L1.
Ensure proper power supply.
The circuit breaker F0 is off.
Turn the F0 on.
The 12V power unit has no LED on.
Ensure 230V power supply to the 12V power
unit; if ok replace the power unit.
The controller has no PWR LED on.
Ensure power supply to the controller; if ok
replace the controller.
The charging cable is locked in the Mode 3 socket outlet
Issue
Corrective action
An unexpected fault has occurred while the
power is on.
Option 1:
If equipped with a Mode 3 lock release func-
tionality, turn off the power from F0 and pull
the charging cable out from the socket.
Option 2:
Turn off the power. Switch the Mode 3 lock
manually into open position.
The power is off.
Open the front cover. Switch the Mode 3 lock
into open position.
Note! If the charger has a Mode 3 Lock Release
functionality, then during power cut the Mode
3 lock opens automatically.
Configuration via web browser
Issue
Corrective action
PC does not recognize the micro USB plug
and connection to the controller cannot be
established via web browser.
Check from the Windows 7 / 10 operating
system settings via “Device Manager” that the
RNDIS network adapter is available. If not, up-
date the related Windows driver.
16. Warranty
Warranty conditions, see the product card on
www.ensto.com
.
