EDM01-06: DAG 3.7D Card User Guide
©2006
14
Version 1: March 2006
Reporting
Problems
If you have problems with a DAG card or Endace supplied software which
you are unable to resolve, please contact Endace Customer Support at
.
Supplying as much information as possible enables Endace Customer
Support to be more effective in their response to you. The exact
information available to you for troubleshooting and analysis may be
limited by nature of the problem. However the following items will assist a
quick resolution:
•
DAG card[s] model and serial number.
•
Host PC type and configuration.
•
Host PC operating system version
•
DAG software version package in use
•
Any compiler errors or warnings when building DAG driver or tools
•
For Linux and FreeBSD, messages generated when DAG device driver
is loaded. These can be collected from command
dmesg
, or from log
file
/var/log/syslog.
•
Output of
daginf
•
Firmware versions from
dagrom –x.
•
Physical layer status reported by:
dagthree
•
Network link statistics reported by:
dagthree –si
•
Network link configuration from the router where available.
•
Contents of any scripts in use.
•
Complete output of session where error occurred including any error
messages from DAG tools. The
typescript
Unix utility may be
useful for recording this information.
•
A small section of captured packet trace illustrating the problem.
Summary of Contents for DAG 3.7D
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