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Troubleshooting C-16

Encad 1000i Reference Guide

Troubleshooting

Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting

Calling for Help

If you have tried the suggestions in this manual and still need assistance, call the reseller where you purchased
your printer.

Before you call technical support for help, be sure that you have all of the following information available:

Printer Information

model
firmware
revision (letter)
memory
serial number

Computer Information

model
operating system
connection (serial or parallel)

Customer Technical Support

To resolve printer problems, use the suggestions provided in this guide. If you continue to have problems, you can
get help from any of the following:

Summary of Contents for Encad NovaJet 1000i

Page 1: ...ed stored in a retrieval system or translated in any human or computing language in any form or by any means electronic mechanical magnetic or otherwise or disclosed to a third party without the expre...

Page 2: ...profit or other commercial damages special incidental or consequential damages or any other damages or claims whatsoever This Warranty gives Buyer specific legal rights and Buyer may also have other r...

Page 3: ...ce to radio communications User Instructions If the equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment on and off the user is e...

Page 4: ...hten Sie deshalb die Hinweise in der Bedienungsanleitung Dem Zentralamt f r Zulassungen im Fernmeldewesen w rde den Inverkehrbringen dieses Ger tes angezeigt und die Berechtigung zur berpr fung der Se...

Page 5: ...e proper plug configuration for the country where the device will be used is required for continued safety compliance Ein harmonisiertes HAR Netzkabel min 10A 250V mit dem vorgeschriebenen Netzstecker...

Page 6: ...er or result in an unsatisfactorily printed image Other reference materials In addition to this guide the following additional documentation is included with your printer Quick Start Guide Tells you h...

Page 7: ...uide for maintenance information The printer is a wide format color inkjet printer that gives you professional quality output on a wide variety of media using either dye or pigment based Encad inks De...

Page 8: ...olor graphics which can be obtained Note how ever that to obtain high quality results you must consider several factors Follow the simple guidelines in the sections that follow to obtain excellent res...

Page 9: ...ce the original tape on the jet plate Place the cartridge in a cartridge garage or sealed plastic bag and store it in a closed area at room temperature Keep it out of direct sunlight Open new cartridg...

Page 10: ...before using it If you remove a roll of media from the printer be sure to store it in a manner which keeps it clean and dust free Ideally you should return it to its original packaging for storage Pri...

Page 11: ...Error Messages Troubleshooting 1 1 Loading media The procedure for loading media is shown in the Quick Start Guide If you are using paper rolls with a core diameter of 3 it will be necessary to instal...

Page 12: ...feed roll you cannot use the takeup system If you want to use the takeup roll as a feed roll set the printer to ROLL2 by pressing Setup Menu Paper Options Menu Supply Type Roll2 Loading Roll Media Us...

Page 13: ...bient humidity temperature and amount of ink coverage you may want to turn on the heater and or set a dry time as described in Chapter 2 Replacing the cutter A cutter located in the ink cartridge carr...

Page 14: ...service station This ensures that the cutter blade is in the home position Choose the correct printing mode By choosing from a variety of color quality and resolution modes you can make choices betwe...

Page 15: ...he bands print a solid pattern If there are gaps in the lines there may be clogged jets Manually bypass any clogged jets Changing Paper Rolls Run the Line Length Test or Paper Calib Test Utility Menu...

Page 16: ...Diagnostics Menu Color Test Menu Stall Select 3 Select the stall K C M Y C1 M1 or choose All Color Test to print the color test for all cartridges for the cartridge you want to print and press OK 4 Ne...

Page 17: ...rn and then setting the print mode accordingly To print the prime pattern 1 With media loaded press Utility Menu Prime Menu Prime All A test pattern prints It should be smooth with no obvious banding...

Page 18: ...Introduction 1 12 Encad 1000i Reference Guide Introduction Introduction Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting 1 1...

Page 19: ...is clogged it will appear in the prime pattern as a gap in the sloping line for each cartridge If you are unable to clear the jets you should compensate for them manually Start by printing the manual...

Page 20: ...Menu and press the button that designates the cartridge where the jet resides 3 To compensate for a specific jet press the button until the number of the jet is displayed Then press the Toggle button...

Page 21: ...s and adjust them for the best printing results A loupe is provided in the accessory box to help you check the prints Color calibration aligns the inkjets of the cartridges vertically and horizontally...

Page 22: ...n below 2 For each color examine the vertical lines and select the straightest lines Note the compensation num ber at the bottom of the lines you selected 3 Existing compensation values are printed in...

Page 23: ...nta Cyan Black Vertical head to head test pattern Examine the registration in the Current Heads test pattern If they are in register your calibration is correct If not perform the following steps to a...

Page 24: ...Black Horizontal head to head test pattern Examine the registration in the Current Heads Test Pattern If they are in register your calibration is correct If not perform the following steps to align th...

Page 25: ...umbers on the side ranging from 4725 to 4875 in increments of three The column of numbers represents the paper feed values The ends of the target where the paper feed values are extremely high or low...

Page 26: ...least 36 91 cm inches long or the media that you are going to run you cannot load a 36 sheet and then run the calibration from a roll feed because the line lengths will not match 2 Press Utility Menu...

Page 27: ...performed between prints and require no user input while others require user input Cartridge related error messages are listed in Appendix B Cartridge related troubleshooting is covered in Appendix C...

Page 28: ...ter Options Menu Tree Technical Info Error Messages Troubleshooting 1 1 Lowering the air plenum Sometimes during printing or servicing you may want to lower the air plenum To lower the air plenum 1 Pu...

Page 29: ...ached Feed media Feed media options let you move the media forward or backward To feed media 1 Press Feed Media Forward or Backward Media feeds in the selected direction while the button is pressed Me...

Page 30: ...media counter is maintained across power cycles but is not stored as a user parameter To enter a media length value 1 Press Feed Media Media Counter 2 Set the media length by entering a value between...

Page 31: ...ess Pause which toggles to the resume state or you press Reset Pressing Pause allows you to continue the current print at your discretion A few rules regarding the End of Plot feature will not work wh...

Page 32: ...ode Menu Color Mode 2 Choose Color or Mono 3 Press OK Quality mode Your printer offers four predefined print quality modes which let you make tradeoffs between speed and quality The quality mode you u...

Page 33: ...to create a user defined print mode Mode Color DPI Passes Direction Speed High Speed Color 600 x 600 Two Bi 10 Productivity Color 600 x 600 Three Bi 10 Fine Color 600 x 600 Four Bi 10 Enhanced Color 6...

Page 34: ...e of the printed image as shown in the following table Image file resolution Printer dpi setting Affect on printed output 300 dpi 600 dpi 1 input pixel prints as 4 output pixels The printed image is t...

Page 35: ...to check whether open jet compensation will be able to fully compensate for the currently set number of passes before beginning a new print job When Pass Correction is set to Auto the printer checks t...

Page 36: ...the carriage speed 1 Press Setup Menu Print Mode Menu Carriage Speed 2 Choose 1 2 3 4 5 6 7 8 9 or 10 10 is the fastest 3 Press OK Print direction Print direction specifies whether the inkjets fire on...

Page 37: ...Roll2 if you are going to use roll paper with the lower roll feeder No takeup available with either roll option Select Takeup if you intend to use roll paper with the takeup system To choose supply t...

Page 38: ...x 26 0 20 8 x 24 8 21 6 x 25 6 23 0 x 35 0 21 8 x 33 8 22 6 x 34 6 24 0 x 29 0 22 8 x 27 8 23 6 x 28 6 25 0 x 38 0 23 8 x 36 8 24 6 x 37 6 32 0 x 44 0 30 8 x 42 8 31 6 x 43 6 35 0 x 45 0 33 8 x 43 8 3...

Page 39: ...5 8 x 20 8 16 6 x 21 6 D 22 0 x 34 0 20 8 x 32 8 21 6 x 33 6 E 34 0 x 44 0 32 8 x 42 8 33 6 x 43 6 ISO A MET_NORM_A A3 297 x 420 mm 267 x 390 mm 287 x 410 mm A2 420 x 594 mm 390 x 564 mm 410 x 584 mm...

Page 40: ...62 4 41 6 x 62 8 48 0 x 65 0 46 8 x 62 4 47 6 x 62 8 50 0 x 65 0 48 8 x 62 4 49 6 x 62 8 53 0 x 65 0 51 8 x 62 4 52 6 x 62 8 54 0 x 65 0 52 8 x 62 4 53 6 x 62 8 58 0 x 65 0 56 8 x 62 4 57 6 x 62 8 60...

Page 41: ...dge Band The Expanded setting expands the print area and decreases the margins Any part of the image that extends into the margin will be clipped When the Margins option is set to Expanded make sure t...

Page 42: ...ree Technical Info Error Messages Troubleshooting Expanded 0 197 5 mm margin on each of three sides 1 57 40 mm margin on the fourth side for mono prints and 1 96 50 mm margin on the fourth side for co...

Page 43: ...ecessary The default is 6 seconds selectable from a range of 1 12 seconds To set auto load delay 1 Press Setup Menu Paper Option Menu Auto Load Delay 2 Choose the delay time 3 Press OK Save media When...

Page 44: ...o cut 1 Press Setup Menu Paper Option Menu Auto Cut Menu Auto Cut 2 Choose On or Off 3 Press OK Auto Cut Delay Auto Cut Delay allows you to set a delay time before the printer automatically performs t...

Page 45: ...inter to cut the media immediately To reset counter to zero and initiate auto cut 1 Press Setup Menu Paper Option Menu Auto Cut Menu Delay Status 2 Choose Reset Counter 3 Press Exit Dryer setting The...

Page 46: ...duction 3 Bi 10 Kodak Premium White Film 5 mil 6 Production 3 Bi 10 Reverse Print Backlit VS 5 mil 10 Fine 4 Bi 10 Kodak Poly Poster Glossy 7 mil 10 Production 3 Bi 10 Kodak Poly Poster Satin 7 mil 10...

Page 47: ...Water Resistant Poly Poster Matte 8mil 2 Enhanced 6 Bi 10 Kodak Water Resistant Self Adhesive Poly Poster Matte 9 mil 2 Enhanced 6 Bi 10 Vinyl Kodak GO Water Resistant Scrim Vinyl 6 Enhanced 6 Bi 10 K...

Page 48: ...aped to the core Before printing be sure there is sufficient media left on the roll to do the print and advance the entire print past the dryer You can deter mine whether there is sufficient media by...

Page 49: ...ser Setup Menu Select User 2 Scroll to the number for the user setting i e user 1 user 2 etc to use 3 Press OK Units Select Measurement units can be displayed in English or Metric To choose a measurem...

Page 50: ...ult settings Pressing the Setup Menu User Setup Menu Init Settings buttons returns all printer options to the factory defaults All saved user settings are lost The table at the end of this chapter sho...

Page 51: ...e problem by setting the wiper to Off the default To turn on the wiper 1 Press Setup Menu Ink Option Menu Auto Wipe 2 Choose On 3 Press OK Cartridge spit interval Cartridge spitting helps to clear and...

Page 52: ...ay DHCP The DHCP protocol can be used to obtain a lease on an IP address The print server will request a permanent lease If you are using DHCP to manage IP addresses we recommend that permanent leases...

Page 53: ...eat Hi 10 Heat Max Fans 11 Heat Max Margins Normal Expanded Edge Band Media Standard All US Eng US Arch ISO A Met Over A ISO B Special Graphic US All Met ALL Pass Correction Auto Pause Off Print Direc...

Page 54: ...ecting the option gives access to a menu with further options Items in bold are the default option Main Menu at a Glance MainMenu Load Media Cut Pause Reset Feed Media Menu Forward Media Counter Displ...

Page 55: ...ing Pause again will restart printing Reset clears the print buffer When cancelling a print first remove it from the computer s print queue then press the Reset button on the printer Feed Media Menu p...

Page 56: ...ter Media Counter provides access to additional options where the length of a roll of media 0 to 500 can be entered and the media counter reset Display Counter displays a screen where the current valu...

Page 57: ...ion Auto Pause Off Carriage Speed 1 10 Print Direction Uni Bi Exit Paper Option Menu Supply Type Sheet Roll Roll2 Takeup Media Standard All US Engr USArch ISOA ISO B Special METOVERA Graphics USAll Me...

Page 58: ...Select User 1 8 1 Save User 1 8 1 Units Select English Metric Language English German French Italian Spanish Portuguese Japanese Traditional and Simplified Chinese Korean Init Settings Print Settings...

Page 59: ...3 Menu Tree Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting 3 Service Menu at a Glance Bold indicates the default Service menu Calibration menu Diagnostics menu Co...

Page 60: ...rovides access to options for loading paper Dryer Menu provides access to a further menu in which you can select the dryer setting and preferences for drying the end of a plot User Setup Menu provides...

Page 61: ...ng Quality Mode provides access to a further menu to select the print mode Dots per Inch provides access to a selection screen for print resolution Print Passes provides access to a selection screen f...

Page 62: ...reen for media standard Margins provides access to a selection screen for margins Auto Load Delay provides access to a selection screen for auto load delay Auto Cut Menu provides access to a menu to a...

Page 63: ...letion of a print job End of Plot EOP Dry ON with Rewind enables the printer to automatically advance the media at the printing speed 12 inches to allow the image to fully pass the heater The media is...

Page 64: ...er 1 Units Select provides access to a further menu to choose the calibration units English default or Metric Language provides access to a further menu to select the language used for the display Cho...

Page 65: ...echnical Info Error Messages Troubleshooting 3 Ink Option Menu Auto Wipe provides access to a further menu to turn the Auto wipe function Off or On default When On the cartridges are wiped during prin...

Page 66: ...nfo Error Messages Troubleshooting 3 Network Menu IP Config Lets you set the IP address for the printer Restore Defaults Restores the printer s default IP address Network Info Displays the IP address...

Page 67: ...rriage out of the service station for installing and replacing cartridges and the media cutter Calibration Menu provides access to a further menu for calibration options and diagnostics Display Settin...

Page 68: ...to a further menu for choosing an individual cartridge to prime Serv Station Menu provides access to further menus for filling tubes and cleaning cartridges Clean provides access to further selections...

Page 69: ...Vacuum Prime use this option to help clear clogs or air from the ink lines Provides access to a further menu for selecting individual cartridges to prime Pump On use this function to draw ink from th...

Page 70: ...Color Db Menu provides access to a further set of menus in which you can print the color deadband test pattern and set deadband velocity compensation for each cartridge Color Calib Menu provides acce...

Page 71: ...to a further menu in which you can set this function On default or Off Line Length Test prints the line length test pattern Line Length Value provides access to a screen where the line length values c...

Page 72: ...corresponds to the best vertical alignment in the test pattern for the C1 M1 C M and Y cartridges Horizontal provides access to a menu in which you can enter the number which corresponds to the best h...

Page 73: ...enu provides access to a further set of menus for performing diagnostics tech support only About provides information about the printer s firmware version BROM RAM and printer size Ink Status Menu pro...

Page 74: ...ak Premium White Film 5mil at 50 RH with printer paper axis calibrated INTERFACES 100BaseT Compatible RJ45 connector POWER 100 120 200 240 VAC 50 60 Hz Consumption 25 W Idle 1120 W Typical 1225 W Maxi...

Page 75: ...e Matte Poly Poster 120g Vinyl Kodak GO Water Resistant Scrim Vinyl Kodak GO Water Resistant Self Adhesive Vinyl KODAK Water Resistant Removable Vinyl KODAK Water Resistant Scrim Banner Specialty Fine...

Page 76: ...or condition If more than one alarm condition exists press the Next button on the Alarms menu to view other alarms If you cannot clear the error record the message and the sequence of events leading t...

Page 77: ...g Disp Cart Info from the Service menu End of cartridge life is indicated after 2800ml of use Pen Error Code X Be sure the cartridge is installed correctly Your printer will not work if the cartridge...

Page 78: ...w encad com for instructions Invalid OEM ID Be sure the ink bottle OEM value matches your printer OEM value Your printer will not work with ink bottles designated otherwise OEM type information is ava...

Page 79: ...g B B Main board Main board erros will be displayed as MBID Error Code X X will be a specific error code number For all main board errors note the error code number and contact technical support for f...

Page 80: ...g for just three items Is the printer connected to a good power source Is the voltage switch on the back of the printer set correctly i e 115 230 Is the network functioning correctly Isolating problem...

Page 81: ...Print directly to the printer from several software applications 8 If you are networked login and try printing from several software applications 9 If steps 7 or 8 fail repeat them using another compu...

Page 82: ...slower than DOS applications Be sure the Windows Print Manager is turned OFF Takeup roll doesn t turn Be sure the media feed option is set to Takeup Takeup roll doesn t stop turning Check that the tak...

Page 83: ...of the carriage assembly is hindering carriage movement The obstruction may or may not be visible Other common causes include dirty encoder strip media interference worn carriage bushings cutter malfu...

Page 84: ...ying to operate the printer Check the belt for visible damage such as fraying and pieces coming off it Check the trailing cable cable that moves during printer operation for visible damage Check wheth...

Page 85: ...rier Be sure it is clean and dry Be sure the cartridge is seated properly See the Quick Start Guide Check that ink is being fed through the delivery lines If necessary prime the ink line by choosing U...

Page 86: ...under Sensor Status Check voltage switch position either 115V or 230V depending on region For a dryer set to 115V and operated at 230V line input the circuitry in the dryer will sense over temperatur...

Page 87: ...load was successful After a one second delay the printer will automatically reboot The printer should come up normally Verify the new firmware revision by sequencing through Utility Menu Service Menu...

Page 88: ...is positioned on level ground Use a higher quality print mode such as Ultrafine Be sure you are using genuine ENCAD inks and media Cartridge spits small amounts of ink on paper Nozzle plate may be flo...

Page 89: ...ing from monochrome to color or vice versa you must switch the Color Mono setting and re transmit the file Ink smears after removing the print Be sure the ink is dry before removing the print Turn the...

Page 90: ...hosting By using the cartridge heaters to warm the cartridge in these non printed areas the change in temperature helps minimize ghosting STEPS TO MINIMIZE GHOSTING PARASITIC SUPPRESSION 1 Slow the ca...

Page 91: ...axis If you rotated the image in your application to save paper set the paper size to the next larger size for example if you are printing a C size image choose D size paper Be sure to set Save Media...

Page 92: ...r vertical or horizontal line quality Perform color calibration See the Quick Start Guide Data Transfer Printer doesn t generate a print Be sure your printer is connected to the port to which you are...

Page 93: ...name and press Return This command checks that the network link between the print server and print client is set up correctly If the message says the system is alive the network is functioning The mes...

Page 94: ...printer is not waiting because of a fault Make sure the printer is not set up as a login terminal Application Software Isolating a problem to your software Sometimes printing problems are application...

Page 95: ...reseller where you purchased your printer Before you call technical support for help be sure that you have all of the following information available Printer Information model firmware revision lette...

Page 96: ...Number 858 452 0882 Customer Support 877 ENCADTS Customer Support FAX 858 546 0659 Home Page www encad com Warranty Cartridge Exchange 877 ENCADTS Supplies Sales 888 747 9303 No American Sales 800 45...

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Summary of Contents for Encad NovaJet 1000i

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ENCAD Encad NovaJet 1000i, Reference Manual, Page: 95 / 96

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Summary of Contents for Encad NovaJet 1000i

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