41309-2-0620
Page 29
1. Fireplace produces unwanted odors.
a. Fireplace burning vapors from paint, scented candles and
torches, glues, etc. - Ventilate area. Stop using odor causing
products while fireplace is running.
b. Gas leak - Locate and correct all leaks.
2. Fireplace shuts off during use. (Burner is off.)
a. Low line pressure - Contact local gas company.
b. Defective flame sensor - Replace thermocouple.
c. Strong wind blew flame off sensor for extended time. Relight
burner. If this occurs frequently, optional taller deflector glass
may help. See Accessories on page 5.
3. Spark probe does not click when ignitor is pushed
a. Replace battery.
b. Clear area around spark probe of crushed glass, etc.
c. Wiring problem. Fix or replace spark wire.
d. Spark probe broken. Replace spark probe.
e. Faulty ignitor. Replace ignitor.
4. Gas odor even when control knob is in OFF position.
a. Gas leak - Locate and correct all leaks.
b. Control valve defective - Replace control valve.
5. Burner does not light.
a. Not holding down control knob long enough.
b. Clean and/or replace thermocouple.
6. Burner does not stay lit.
a. Burner orifice clogged - Clean burner or replace main burner
orifice.
b. Inlet gas pressure is too low - Contact qualified service
person.
7. If burning at main burner orifice occurs (a loud, roaring
blow torch noise).
a. Turn off fireplace and contact a qualified service person.
b. Manifold pressure is too low - Contact local gas company.
c. Burner orifice clogged - Clean burner or replace burner
orifice.
8. Fireplace produces a whistling noise when main burner is
lit.
a. Turning control knob to HIGH position when main burner is
cold - Turn control knob to LOW position and let warm up
for a minute.
b. Air in gas line - Operate burner until air is removed from
line. Have gas line checked by local gas company.
c. Dirty or partially clogged burner orifice - Clean burner or
replace burner orifice.
9. Fireplace produces soot or backfires.
a. Gas quality is bad - Contact your local gas supplier
immediately.
10. Fireplace gas pressure is low.
a. Contact your local gas supplier immediately.
Turn fireplace OFF and allow to cool before servicing. Only a qualified service person should service and repair the fireplace.
TROUBLESHOOTING
SYMPTOMS - POSSIBLE CAUSES AND CORRECTIONS
