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Empire Comfort Systems Inc. warranties this hearth product
to be free from defects at the time of purchase and for the
periods specified below. Hearth products must be installed by
a qualified technician and must be maintained and operated
safely, in accordance with the instructions in the owner’s manual.
This warranty applies to the original purchaser only and is not
transferable. All warranty repairs must be accomplished by a
qualified gas appliance technician.
Limited Lifetime Parts Warranty – Combustion Chamber,
Heat Exchanger, and Factory-Installed Glass
•
If the combustion chamber, heat exchanger (see parts
list) or factory-installed glass fails because of defective
workmanship or material, Empire will repair or replace at
Empire’s option.
Limited Three-Year Parts Warranty – All Other Components
(Except Remote Controls, Thermostats, Accessories and
Replacement Parts)
•
Should any part fail because of defective workmanship
or material within three years from the date of purchase,
Empire will repair or replace at Empire’s option..
Limited One-Year Parts Warranty – Remote Controls,
Thermostats, Accessories, and Parts
•
Should any remote control, thermostat, accessory, or other
part fail because of defective workmanship within one year
from the date of purchase, Empire will repair or replace at
Empire’s option.
Duties Of The Owner
•
The appliance must be installed by a qualified installer and
operated in accordance with the instructions furnished with
the appliance.
•
A bill of sale, cancelled check, or payment record should be
kept to verify purchase date and establish warranty period.
•
Ready access to the appliance for service.
WARRANTY
What Is Not Covered
•
Damages that might result from the use, misuse, or improper
installation of this appliance.
•
Travel, diagnostic costs and freight charges on warranted
parts to and from the factory.
•
Claims that do not involve defective workmanship or
materials.
•
Unauthorized service or parts replacements.
•
Removal and reinstallation cost.
•
Inoperable due to improper or lack of maintenance.
How To Get Service
•
To make a claim under this warranty, please have your
receipt available and contact your installing dealer. Provide
the dealer with the model number, serial number, type
of gas, and purchase verification. The installing dealer is
responsible for providing service and will contact the factory
to initiate any warranted parts replacements. Empire will
make replacement parts available at the factory. Shipping
expenses are not covered.
•
If, after contacting your Empire dealer, service received
has not been satisfactory, contact: Consumer Relations
Department, Empire Comfort Systems Inc., PO Box
529, Belleville, Illinois 62222, or send an e-mail to info@
empirecomfort.com with
“
Consumer Relations
”
in the subject
line.
Your Rights Under State Law
•
This warranty gives your specific legal rights, and you may
also have other rights, which vary from state to state.
