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7. TROUBLESHOOTING AND TECH SUPPORT
6/2022
Emerson.com/SolaHD
User Guide
A272-365
Problem
Possible Cause
Solution
IO Fault or Messaging Error
on PLC; Network LED indicator is
blinking red.
The Implicit Messaging
Connection (Class 1) between
SCM and PLC has timed out.
Check the configuration on the
PLC to ensure that the correct
EDS file is used, the IP address
is correct, and the network
connection with the SCM is good.
Verify that there are not multiple
Class 1 connections.
Network error; Network LED
indicator is steady red.
The SCM-E-EIP has a duplicate IP
Address within the network.
Disconnect the SCM-E-EIP
from the network. Connect to a
Private LAN and reconfigure the
IP Address.
Unable to load GUI; Network
LED indicator is blinking or
steady green.
The browser application or the PC
network connection might have
encountered an error.
Verify correct IP address, restart
the browser and check if the GUI
will show up. Restart the PC if the
problem persists.
The SCM-E-EIP might have
entered a hang up state or the
internal filesystem has been
damaged or corrupted.
Restart the SCM-E-EIP.
If problem persists, contact
technical support.
The GUI logo and format is
not Emerson.
The SCM-E-EIP internal filesystem
has been damaged or corrupted
Contact technical support.
The SDN-D Power Supply data
does not show up on the GUI or on
the PLC.
SDN-D Power Supply and/or
SCM-E-EIP might be in a
fault state.
Restart the affected SDN-D Power
supply.
If problem persists, restart the
SCM-E-EIP.
If problem persists, contact
technical support.
