15
Reference Manual
00809-0100-4423, Rev AB
Smart Wireless Navigator
May 2014
Smart Wireless Navigator
1.8.2
Identifying health issues
The following icons or dashboards could indicate a situation that requires immediate attention:
Table 1-3. Navigator health issues
1.8.3
Communication alert troubleshooting
The Wireless Planning tool, AMS Wireless SNAP-ON, can help by providing more
information for communication alerts. In live mode, it displays the communication
relationships between devices, giving a comprehensive overview of the network and
identifying trouble spots, such as pinch points.
1.8.4
Device alert troubleshooting
AMS Configurator or AMS Device Manager (depending on Navigator version) can
provide recommended actions for advanced troubleshooting of device alerts
remotely. From the device explorer view, a Gateway will display all devices connected
to it. Knowing the tag of the device with the alert, the DD for the specific device can be found
and opened by double clicking the icon of the corresponding tag in AMS Device Manager.
Alert indication
Description
Where shown
What it means
Good Battery
Gateway and Device
Dashboards, Detailed
Gateway and Detailed
Device Dashboards
All Power Modules within this
category are good.
Low Battery –
Change Soon
A Power Module exists within this
category with a low battery.
Schedule maintenance to replace
soon.
Critical Battery –
Change Now
A Power Module within this
category with a critical battery.
Schedule maintenance to replace
now.
Good
Communication
Gateway ID Bar, Gateway
and Device Dashboards,
Detailed Gateway and
Detailed Device Dashboards
All Gateways and devices within
this category are connected and
communicating well.
Weak
Communication
Within this category, there is a
communication issue that should
be investigated.
No
Communication
Gateway and Device
Dashboards, Detailed
Gateway and Detailed
Device Dashboards
A device within this category is
not communicating with the
network.
Gateway Not
Connected
Gateway ID Bar, Gateway
and Detailed Gateway
Dashboards
The Gateway is not connected
and not communicating network
information.
Device Status
Good
Gateway ID Bar
The Gateway device status is
good.
Device
Malfunction
Gateway and Device
Dashboards, Detailed
Gateway and Detailed
Device Dashboards
A device within this category has
a device malfunction. Investigate
using an asset management
system.
Device Status
Active
Navigation Tabs
A battery, communication, or
device alert is active within this
navigation tab.
Gateway and Detailed
Gateway Dashboards
The Navigator is attempting to
add this network.
The Navigator was not able to
find a network at this IP address.
This network has become
disconnected due to a Gateway