13
TROUBLESHOOTING
Troubleshooting Table
Diagnostic
Problem
Solutions
The Main LED
won’t light up when
powering the unit.
The unit isn’t receiving
a proper power supply.
• Check if the dedicated circuit breaker is at the ON position.
• Check the power supply connections inside
the unit enclosure (Gnd, L1, L2).
The Main LED
is light up
constant red.
The unit is in fault mode.
• Reset the unit by unplugging the NEMA 6-50P plug (Standard version) or
switch the dedicated circuit breaker at OFF and then at the ON position
(Optional version).
• If even after a reset, the unit is still in fault mode,
call the manufacturer support service.
The Main LED
is going from blue
to yellow rapidly.
The Electric Vehicle Charging Cable
is worn, damaged or dirty.
• Call the manufacturer support service.
The Main LED
is going from blue
to yellow a few
seconds after
connection to EV.
Power lines L1 or L2 from the main
electrical panel is missing or damaged.
• Call the manufacturer support service.
This table lists some of the common
troubles and their possible solutions.
