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Occurrence
Possible Cause
Solution
Dehumidifier is
operating, but
room is not dry
enough.
Humidity setting is
too high.
Select Complete function, and adjust
in manual mode to a lower setting or
choose Continunous operation for
maximum dryness.
Dehumidifier has
been installed or
restarted recently.
The higher the moisture in the room air,
the longer it takes for the room air to
become dry.
Dehumidifier does
not have sufficient
clearance to
operate.
Air flow to air intake is blocked. See “
4.1
Selecting a Location”.
Room temperature
is too low.
Unit will not operate satisfactorily if the
room temperature is below 5°C (41°F).
See “
4.2
How it Works”.
Refer to causes under "Dehumldifier runs
too much".
Frost appears on
coils above water
tank.
Dehumidifier has
been turned on
recently.
This is normal due to refrigerant rushing
through the coil. Frost will usually
disappear within 60 minutes.
Abnormal fan
noise.
Room Temperature
is too low.
All models will operate satisfactorily at
temperatures greater than 5°C (41°F).
I can not connect
to Wi-Fi / the
Wifi indicator is
blinking. (Selected
models only)
The Wifi router is
not working.
Check that the router is ON and if other
connected devices are working. If the
router was OFF, turn it ON and wait for a
few minutes and check again.
The router needs a
restart.
Try to restart the router by unplugging
and plugging the router. Wait a few
minutes and check again.
Your dehumidifier is
out of range from
the router.
Try moving the unit closer to the router.
Make sure your unit is within 10 meters
range from your router and with not too
many walls in between.
Connect your unit to the 2,4 GHz band
on your WiFi router when onboarding
instead of the 5 GHz band. This will give
a stronger and longer range signal.
