5. Troubleshooting
23
5.2
Problems and Solution
At the EFOY Pro and at the remote control the red and
yellow light indicate a system error. The remote control
additionally shows a detailed error message..
The messages will assist you in solving the problem
quickly and easily.
Press the reset button on the control panel AFTER
the problem has been solved.
Message
Solution
Check connection
or
Check battery
Check remote control connection – proper socket on the
EFOY Pro is marked „Remote Control“.
Check battery voltage. If under 10.5 V, use an external
battery charger to recharge.
Interruption: Please defrost
device slowly
(Error 40)
The unit is frozen. Let stand at room temperature for
approx. 24 hours before operating.
Interruption: Surroundings
too warm
(Error 32, 41)
Ambient temperature is too high. The unit starts again
as soon as it has cooled down.
Please contact service
(Error 1, 10, 13, 14, 15, 17,
70, 73, 75, 76, 80)
System periphery error. Please contact the SFC partner
where you have bought the product if the problem
remains after a restart.
Please check exhaust hose
(Error 11, 18)
Stack does not reach expected voltage.
Check that the exhaust hose has been properly
connected and arrange it so that condensation cannot
form.
Check for kinks. Clean hose if necessary and keep
opening clear.
Please change fuel cartridge
(Error 20, 22)
Insert a new fuel cartridge as described in Chapter 3.5.
Check connection and screw cartridge on tightly.
Check cartridge hose for kinks. Check hose and
connection for dirt.
